It was extremely easy and no big sales push. Garland Mickens was easy to communicate with and understood what we were needing for our particular situation. They did everything we asked for in order for us to purchase the vehicle.

We had a helpful, not pushy, salesman named Ryan. He was easy to work with and didnt waste our time!

Ordered the Kia Telluride. While it took 4 months to get it, the salesman was very upfront about that. The wait was worth it! We love the vehicle and the entire buying experience was easy starting with our salesman, Kelly, through financing and driving off the lot. I highly recommend this dealership for your car buying and ask for Kelly Taggart...you wont be disappointed!

Just bought my first car out of college and Kelly is the man to go to! He helped me walk through all of the financing options, compare a few different cars, and answered all of my questions regarding the process since I’m new to this. I was honestly intimidated walking into a dealership but he made the experience so comfortable and enjoyable. 10/10 would recommend!

Ryan Morgan was very pleasant and formed a good personal connection. He was very attentive to my questions and concerns. He checked with on several options. I never felt pressured. Had a disappointing experience last year when taking my previous Kia in for servicing. This visit has changed my mind for the better.

Ryan was amazing to work with. He made the process of ordering our car simple and easy! The best experience we have ever had at a dealership! He kept us updated with the process of the car and had everything ready to go when we picked it up! He made our experience the best we could have had!

This is THE BEST experience start to finish and done mostly online!! Thank you all for getting me the vehicle I needed and accommodating my busy schedule!!

Im not sure about this place I stop for help a nice worker help me. Buy KIA SOUL I LOVE ! drives great ! usely keep for 3-4 yrs but this one I Love, Great for TravelingGreat on Gas ! What more ? I had my car design for my Daughter since she cant drive. I would do this again for my daughter.

Great service. Quick, fair price, polite and communicative. Love these folks.

Ryan was exceptional. He was able to answer the questions I had about the new Carnival that recently arrived at the dealership. He completed my request to test drive it and was thorough in his review of the car before leaving for the test drive and made sure to check on us upon returning to see what questions we had. While I wasnt able to complete the transaction that day he provided information on the gentleman who did the trade ins and I returned the following day for a review of my 2020 Kia Sorento. In the end the dealership was able to work out the trade in and I drove away in my wonderful new vehicle. This is the second car Ive purchased from this dealership and the sales staff has always been amazing!!!!!!

I called to make an appointment for service on my Kia (check engine light indicating a problem with the intake manifold). There was no appointment available for over three weeks. However, I was told that I could bring the car in ahead of time and they would get to it if they were able to. They repaired it about a week early. Everyone I dealt with was very professional and the job was done well.

Our salesman, Ryan Morgan, went far and beyond making our experience buying a new car pleasant. He was very personable, explained the whole process, and most important helped with all the features on our new car so we got full benefit from our purchase. Thanks!

Always go out of their way to work me into their schedule. I appreciate the availability of Saturday appointments. Feel they do a great job of keeping my vehicle on scheduled maintenance. Everyone is very friendly.

They figured out what was wrong with my car and fixed it and had it ready within a few hours. DJ was also very nice and helpful. Thank you!

The service here was absolutely welcoming. I came to to this dealership three times looking at the same car over and over and each time I had great service. Thanks to Mike at kia motors who sold me my dream car! He was amazing the best person to got to as he was very willing and and determined to help me!

Quick service, no waiting around, and polite staff. Ryan went far above and beyond when he stayed after hours to get my new car ready. He was also able to get me an out the door quote before I got to the dealership and the quote stayed the same. Great experience and definitely ask for Ryan.

So happy with the sales and service folks of West Broad Kia - such great people that are 100% focused on customer satisfaction and attention to detail!

Takes advantage of customers, especially women. I checked multiple items before my wife went to get an inspection and they tried to persuade her to get unneeded maintenance. Tried to charge $104 for a single bulb change. The bulb costs $6.99 at AutoZone. Avoid at all costs.

Kevin in service department, is the greatest. We had a BIG problem and a high service bill. Kevin worked his magic and we were very happy with the service and bill.

We visited one other Kia dealership before West Broad Kia. Although nice, they didnt offer the kind of deals that we got with West Broad Kia. Tony was our salesperson and he could not have been more well informed or nicer. We bought a Soul and drove it home that day. Anyone who wants to be treated fairly and get a great deal on a Kia should visit Tony at West Broad Kia.

Good communication at drop off and updates on service.

Kevin in the service department was very courteous and mannerable! He showed great customer service.I didnt have to wait long and the facility was very clean and accommodating.

They were very helpful in finding a very difficult to find, high demand vehicle. Kept us informed every step of the way. Once it was in, the process of making the transaction was very simple.

Quick service. Completely uninterested in showing me the car, didnt explain any of the features just stood across the parking lot watching me try and figure it out. As soon as I was done with the test drive he just took it back, no showing me the engine or cargo space, had to stand there and read the info sheet in front of him. Didnt even ask if I wanted to buy it, man just left me in the parkinglot.

Just phenomenal! Both Sales and Finance professionals were just great! Made my day in the purchase by smoothly handling the buy and were considerate of my choices . Absolute customer friendly . This is not flattery. But true experience . Go check it out !

Kelly helped me buy a 2020 Kia Soul! I was able to do the entire thing over the phone. Kelly made it so easy for me. All I had to do is come in, sign some paperwork and drive away. I love, love my new Kia Soul! Thanks Kelly at West Broad Kia!

Very pleased with the level of service experienced at W Broad Kia, they made the car buying experience easy and fast. Never felt pressured to do anything I didnt want to do. Im enjoying the new K5!

The helpfulness of the sales staff; Nadja Goode was an absolute joy to deal with! My wife and I both loved her. At no time did I feel any high pressure sales during the entire process, and we got an awesome deal on the exact car we wanted. We will definitely be back!

I took my KIA for the 60,000 mile service. They didn’t fill the transmission fluid all the way . Then they wanted to tell me it wasn’t their fault. I decided to give them a second chance to service my car . However no one would answer the phone in the service department. No I’m going to the south side to take it to Hyman Brothers for service and when it’s time to buy a new car !!

The worst car lot Ive ever dealt with!Employees are horrible people!No one helps you when you need it!Even though you lease a car you still pay for everything that has to be done!I leased the car for 3 years, had it only 8 months and the engine is shot!!Service guy Paul said, The seltos and the sol have the same engine. And theyre recall stack is a mile high! GO ANYWHERE BUT HERE FOLKS!!!!!

IT WAS A NICE AND FRIENDLY PLACE TO BRING YOUR CAR TO GET FIX VERY FAST SERVICE LOVE GOING TO GET MY CAR SERVICE THERE

I HAD to purchase a car within a few days bc my other cars manual clutch died. It would have cost me over 2K to get it fixed. Kelly was so professional and accommodating! I purchased a Kia Forte and got my payments where I wanted them. Kelly is one of the best sales man Ive ever had the pleasure of meeting! Great experience at West Broad Kia!!!!

I highly recommend this dealer. Staff is friendly and do not pressure you to purchase the vehicle. Any verbal commitment made follows through to paper. They make fair offers and are willing to work with you on making a deal.

It was the best experience we have ever had in purchasing a new car! Ryan Morgan, our sales representative, greeted us immediately after our arrival on the lot. Ryan was very courteous and professional throughout the sale process. He was very knowledgeable about the Kia Soul and explained the cars various features thoroughly. When we picked up the vehicle, Ryan went over the various safety, dash and radio features again and explained how to access and change settings. Mike Brittingham, the Used Car Sales Manager, assessed our 2016 Kia Soul and reviewed its value with us. Toby Lefebvre, the Sales Manager, expedited the finance component of the sale at the time of pick-up. The entire staff was outstanding and made the purchase a very pleasurable experience.

FAST & FRIENDLY SERVICE, REASONABLE SERVICE PRICES & THEY WENT THE EXTRA MILE WITH A CAR WASH!

Salesman (Ryan Morgan) was great to work with...Not pushy, and he listened to all our desires of what we wanted and found us the perfect car. He worked over and over with management to get us down to a payment we were comfortable with. The managers also gave us a fair trade-in value for our old car. Everyone at this dealership meets you with a smile and a happy attitude. We highly recommend it and will return here for all of our future car purchases...

Very poor experience. I ordered parts and provided the VIN as requested to ensure I received the right parts - still got parts for a different model. Emails went unanswered. Finally got someone on the phone and they made a big deal out having to overnight me the correct parts for free - even though it was their mistake they were fixing. They finally agreed to overnight them but it still took 3 days to get them because they did not honor the agreement they verbally made on the phone. There are countless other companies to get these parts from and you will be much happier if you use one of them instead of this place.

Ryan Morgan was excellent to work with in purchasing this car. We received outstanding customer service.

I always love the individual attention you get here.

It was a pleasant car buying experience. The professionalism was above and beyond. No pressure, no doubt, just employees who were willing to help.

Kelly Taggart was personable, professional and able to get me into the vehicle that I needed/wanted. He was prompt with notifying me as soon as the car was delivered and the financial process...which can usually be long and difficult, was fast and easy. When he was unsure about a question I had he took it, researched it, and got back to me in such a timely manner. Thank you for working with me Kelly! I greatly appreciate it.

Find another Kia DealershipI have purchased a car from here and had an okay buying experience. Decided to take my two cars there for service. I tried to give multiple chances and after my 3rd horrible experience, I found a new kia dealership. I have even expressed the issues I had to hear crickets in response.If your looking for the shady car service people tell you to avoid where they try to take advantage of you, this is the poster child. Look no further. If your looking for an honest place free of shady practices and good service, find another Kia Dealership.

Salesman and financing department really worked with me to get the best deal on a vehicle I truly love.

If you need a new car go see Kelly at West Broad Kia. He will take great care of you and your needs. I just purchased a vehicle and he provided great information regarding the vehicle and ensured that I new how to operate the controls before leaving. I couldnt ask for more...great team at West Broad Kia.

I bought my VW Gulf there a few years back and use the service quite a bit. I have always had great success with customer service there and for me that is the biggest moving force in my decision making. I went to get my inspection this past Saturday and came back to no charge! I am sure I was owed a free inspection in the small print when I bought the car but I was pleasantly surprised. They could have charged me...

The pleasant greetings and prompt service were exceptional!

Mike Moxey was great to work with. My entire experience with the dealership was easy and stress free which is unusual for me. From sales, and delivery to financing the entire process was seamless. No pressure and no stress!

Ryan is the best! He helped turn a pretty difficult situation into a wonderful car buying experience. He was extremely knowledgable, organized, patient and kind. I cannot thank him enough for the work he put in to get me a car! I would leave more than 5 stars on this review if possible!

I went to this establishment to fix a recall with my vehicle. i dropped off my keys and was called 30 minutes later to be told that the part that was received was damaged during shipping and I had to wait an unknown amount of time for a replacement to come inI went back to collect my vehicle and asked why did they not inspect the part for quality assurance upon delivery. Due to there lack of quality assurance an customer service i wasted a whole day and lost wages from work this is completely unacceptable was totally avoidable ill be taking my business elsewhere

Shop and service department are fantastic! This is a great dealership!

Great service as always. Thank you!Love my Kia Sorento❤

The service is amazing. I went in with an idea of what I wanted and left with the car I loved. Kelly is very knowledgeable and a very pressure free sales expert. He is also tech savvy and helped me with the new tech options in my car. Toby was also great, he too is extremely knowledgeable and was there every step of the way if I needed anything. This dealership knows how to take car of their customers. The car is amazing, and the price was just as good. Highly recommend going to see them if you are in the market for a car!

Friendly helpful staff. Never felt rushed or pressured through the purchase of my new car.

Mike, Todd, and Tracy were wonderful to deal with and made purchasing the Kia Sorento Hybrid a great experience!

Service department was great. Had an appointment and was in and out very quickly. They where extremely courteous and very efficient. GREAT Experience.

Ryan was extremely helpful, knowledgeable and really listened to our needs. I will recommend him and the dealership to friends and family. Everyone there made us feel comfortable!

Very professional, courteous and helpful in every way. They know how to treat their customers and this is very important to me!! They are willing to help you!!!

Very pleased with your service, and attention from the people.

Kevin with the service department is awesome. He kept me up to date on everything with my vehicle and made sure I didnt break the bank !! LOL

Had an apppointment for a safety inspection and a tire rotation at west Broad Kia for my 2019 Sorento. Everything went very smoothly - In and out within 30 minutes.

Went into the service center today for my first oil change in my 2021 KIA K5. Walked in with a coupon for an oil change and ended up still spending 95 dollars?? I would hate to see my total without a coupon. Called to discuss my total and why my coupon was not accepted and couldnt give me any answers.

I had a great experience at West Broad Kia! I spoke on the phone with Ryan yesterday, he was professional and personable, so I decided to schedule the test drive. When I got there today, he had options ready for me. THEN I asked about a totally different car and he didnt miss a beat. Not pushing one trim over the other, he just shared as much info as possible and let me decide. I ended up driving home a loaded Kia Niro and Im excited about my commute again! Ryan even dropped my old car off at my home so I didnt have to come back to the dealership. Cant say enough good things about the whole experience. Buying a car can take so much time, but everyone was so welcoming and kind. Thank you Ryan and West Broad Kia!P.S. if it matters to you, or helps you call Ryan Morgan to schedule a testdrive ...I was a woman, alone, getting the car I wanted for the price I expected! No stereotypes here!

Great customer service! I didnt have to wait no longer than I was told. Keep up the great work! I will be back.

If you go, ask for Kelly Taggart! Knowledgeable, kind, welcoming, and by far one of the best. We did buy a Volkswagen but he knows both Kia and Volkswagen. While weighing our options Kelly continued to follow up with the initial visit we made to make sure we understood everything about the vehicle and purchasing process. Answered all of our questions and got us a great deal on an Atlas. Cares about his customers and shows genuine interest in what is best for them! Go see Kelly if you need a new car!

Ive been working with Kelly now for about 10 years on our business Kia purchases and hes always been non-pressure, fair and professional.Tim the sales manager gave me a very fair offer for my trade and a good deal on our purchase. Finally, they were very cognizant of my time and hustled to make everything go smoothly and quicklyNo need to look anywhere else for a Kia in Virginia. Ive heard nightmare stories about their competition south of the River.

Thank you West Broad Kia. For fixing my Kia Soul. I had tried for 4month to get it fixed. But you saw the problem and gave me a new transition. Not saying that i didnt understand how a 1 1/2yr old car could have this problem. But the fixed it at no cost. 🤗🎉 Thank you Kia. I do love my car!

Friendly professional and fast service

I stopped into West Broad Kia on a whim today. I was exhausted from shopping online, finding the right price but wrong fit, and wading the different personalities of several salespeople. I’m glad I said enough and went straight to the professionals. Kelly was such a pleasant soul, very approachable, and never pushy.* Tracy finalized my paperwork with a bubbly personality and good nature. Overall, a very smooth sale that made me feel settled in my decision. I love my new car!*Unknowingly, I had met Kelly over a year ago. He allowed a customer to test drive a car to the hospital where I work in order to have their loved one try getting in and out of it safely. I was the PT who worked with this client during the assessment. This really spoke to me. Wow! What customer service! (P.S. he made that sale, too!) I would definitely recommend him to other buyers!6/4/19 I had to come back and edit my original post. My experience with the service department led me to downgrade by 2 stars. I have found that department to be highly ineffective and unprofessional.

Everyone was very friendly and helpful, and I appreciated when I was called with suggestions on things that could be done to help my car. I was also told about things I could probably handle myself, which is always great to hear.

Kelly was helpful, informative and patient with us.

Ask for Kelly! This man has helped us twice now with our car purchase and has gained our loyalty! He works wonders and really cares about his customers! Thank you Kelly! Well see you again in about another 2 or 3 years! Youre customer service is 5 * hands down!

I spent many weeks shopping for the right car at the right price. I went to many dealers who either didn’t care, or straight up lied. I called West Broad Kia on a whim, didn’t even know they were there. Spoke with Kelly and everything changed. I told him the story and what I was looking for. Told him the price I wanted to be at. After speaking with one of the sales managers he said we can move forward, come on in. Went in and in a matter of 30 minutes everything was done. Any other dealership I went to, I had to sit around for hours. He understood this made me uncomfortable and told me to go enjoy my day and he would handle everything. Which he did. This was a bit of an unusual buying situation and I had specifics as far as the car that required locating the needle in the haystack. Kelly went above and beyond. As far as he and the Kia sales team go, I couldn’t ask for more. I’m very pleased and would buy from them again. I only wish they offered some perks like most dealers are now, ie oil changes, inspections etc.

I left the star because it was great that I was able to drop my car for service hrs before my appointment. But the service that I received was far less what was expected. At least Walmart vaccum and I was also told my coupon need to be a paper copy #was not satisfied ☹

Great customer service!

Rude from the start. I was all set to buy a vehicle and had even signed the paperwork. After my husband left, they magically re-ran my credit and the monthly payments went up $150. I had already signed everything and was ready to go until that point. I left and bought a Jeep. If you are a female, beware, they will try the I am male and know all sales approach.

Ive been to a few Kia dealerships to have my 2018 Stinger GT worked on, and West Broad Kia is easily the best one. Theyre extremely nice, they dont treat you like an idiot, and do a great job with maintenance! Im sticking with them as long as Im in the Richmond area.

Yall were amazing! After the horrible bate and switch I experienced the weekend prior to working with your team it was excellent working with a group of honest individuals. I called to test drive a Sorento listed on the website and received a call back prior to coming explaining it wasnt for sale yet, it was a service vehicle. Still wanting to get a feel for the size of a Sorento I test drove the car I purchased. We came to an agreed upon price quickly. The following day I completed the paperwork and was given a run down of the vehicle. Since taking it home Ive received follow-up calls just checking in to see if I had any questions and to see how things were going. Yall were awesome!!!

I just called to make a service appointment for my KIA...people on the phone were rude. if they don’t care to use minimum of culture and guest service when speak to someone...I have doubts they will care about the car. I really think to cancel my appointment. This place didn’t give me a feel that they are trustworthy.

Awesome service. Reliable

Communication is horrible. All I ask is to keep me updated on the status of my car. When I called seems like no one knows anything. And the people who do are always off work that day.

Excellent service & communication, never felt pressured or uncomfortable. Kelly Taggart was a pleasure to work with, I highly recommend him!

Kevin was great.. Knowledgeable and on top of everything..

Was looking for a new car to replace my Ford Focus and immediately gravitated towards the Stinger. The staff was very friendly and Ryan Morgan helped me with all my needs to get into a Kia Stinger. He answered every questioned I asked and the Kia team at west broad help with everything I needed.

Kelly Taggart was AMAZING to work with! Super helpful and got me exactly what I wanted. Thanks, Kelly!

I called yesterday to schedule an appointment for maintenance my car. However, The lady who talked to me on phone yesterday is extremely RUDE. Before I hung up, I asked her name and She said her name is Cathy or Kathy. My wife wrote a review on google yesterday so you can improve your customer services later. Whoever lady talked to me on phone yesterday at 12:25 is absolutely need to be trained or you lose your business in the future because car dealer make a lot profit from maintenance.

As I first time car buyer it was a super streamline and easy process thanks to Alonzo. I searched through their cars online and asked for an e-quote online. Alonzo promptly called us within ten minutes to answer any questions we had about the Forte 5 which was available. We told him we would be by shortly and when we arrived he was filling the car up with gas (talk about excellent and proactive service!) He knew all the necessary specs and really made me and my family feel at ease with such a big step for myself.He’s been with Kia for many years and it really shows through his product knowledge and general care of his clients. The finance manager, Tracy, was nothing short of spectacular and helpful as well. A big thank you to him and West Broad Kia for helping a girl out!

Friendly staff that made the car buying process easy and hassle free.

Kelly was so great to work with! I highly recommend him if you’re looking to purchase a new car. He was very helpful throughout the whole experience and I will definitely be back in the future!

I HIGHLY recommend Kelly at West Broad Kia! He went above and beyond for us. He got us the van we wanted for the price we wanted, and it had more features than we expected! He’s honest, easy to work with, got back to us quickly and most importantly got the deal done! We traveled from Fredericksburg after a horrible experience at our local Kia and would/will do it again! Thank you so much Kelly! You are the BEST!

I highly recommend Kelly! We had wonderful customer service & a super positive experience working with him while purchasing out car.Great place to buy a car!

Had service of my 2020 Kia Soul and they environment was clean and the people were welcoming. I really appreciated them slipping me in the day after I missed an appointment.

🚶‍♂️ away with what I wanted

Kelly is the best salesman in the area, hands down! After getting a bad deal/lies at Hyman Bros Kia, we decided to look at another Kia dealer. We were looking for a Kia Optima LX but took a chance and decided to see if we could get a Kia Optima S for the price of the LX. We promised him that if he could make it happen, we’d buy it same day. Within a few hours, Kelly made it happen and that same night we went to buy it. He was great and helpful every step of the way! Salesmen take notes!

Best car buying experience Ive ever had! My husband and I were in the market for the new 2020 Telluride. After a less than great experience on the southside, we received an online quote from Kelly, one of the Senior Sales Associates. They stayed 100% true to their word when it came to numbers and incentives. When we arrived the next day to purchase the vehicle the entire process was as smooth and painless as could be. I wish I could give them 10 stars! I highly recommend them to anyone in the market for a new Kia!

Great Customer Service.

If I could give them a zero I would. Went to try to get oil changed and they told me they canceled my appt because it was at 1:30pm. I asked the lady when I called to make the appt to send me a reminder but of course I never got one. Then they told me they dont have my email address even though I had service done previously. I didnt even get a phone call like hey where are you. Save yourself the trouble go somewhere else for service.

Very pleased with my first interaction with this service department.My 1st time with my brand new Kia and I like that the man at the desk at 9 a.m. was very helpful to me.

I just purchased a 2019 Kia Soul with the help of Kelly Taggart, he did a great job answering any questions that I had and explaining every step in the process of buying a new car. He was very professional and helpful!

Friendly and courteous staff.

This review is about the exceptional service I’ve received on a used Kia Optima EX from a local dealer (Not from Kia directly). I just want to start by stating that DJ in the service department is the absolute kindest and sweetest human being that I’ve met at any service department. He was precise and made it easy to understand the things I needed to know with my vehicle.This is my first Kia purchase and six days later I had issues with car that has prevented me from driving it. I got my pre-inspection purchase done here and a few recalls were needed and an alignment, which I got done the following Monday along with the serpentine belt. He also set me up with the free shuttle service to and from my home while they conduct the services.That same week I was scheduled for the spark plugs and filters but little did I know my engine was going to go out while I was driving on the highway (very sad time as this happened to my last vehicle back on 12-23). I purchased warranty from the 3rd party offered at the local dealer but I didn’t have to use it (which I’m super grateful for) because Kia has stepped in and is fixing the issue and has given me a rental car while the work is being done. I’m speechless and grateful all at once.Dj and Kia have been outstanding and treated me with the upmost respect as if I just purchased a new vehicle their lot. This situation has given me so much faith in Kia vehicles and I will gladly purchase a new vehicle in the near future when I’m ready for another vehicle.Dj has made this entire process stress-free and a easy transition for service to my vehicle. Thank you sooooooo much Dj and Kia!!!I greatly appreciate your commitment to your customers and assuring us that you all are always there when we need your help and assistance.Dj certainly deserves recognition for his unique level of exceptional customer service! 😊