They sold us defective lights that were not known by us until after they had been installed by our contractor. We immediately called and asked to return them. They were very apologetic and told us that OF COURSE they would take back the bad lights. So we took them in and they refused to refund us because they weren’t in their original box. The contractor had thrown away the boxes. And I’ll reiterate, they were defective and poorly made lights. They shouldn’t be resold. Who cares what box they came in.

We drove to Shades of Light from North Carolina and were delighted with the service we received. Working with Christine was terrific! Her advice was exactly on point. Fortunately, she steered us away from a couple of chandeliers that looked beautiful online but would have been too large for our space. The price point was appropriate for the quality of merchandise we received. Were thrilled with our purchase and have recommended this shop to others.

My advice is not to use Shades of Light for online orders. Shipping and handling costs are high to start and do not cover return shipping. Returns cannot be arranged online. You must email the company. Long story short, it took follow up from me and nearly 7 weeks end-to-end to have the return fully processed, and I was still out $38.00 in shipping and handling fees.

Very professional! I drove over an hour each way to buy lampshades for some lamps my grandmother left me. I was in and out in 15 minutes, with the perfect selection!

Lovely high dollar inventory. Very accommodating staff. Were talking $700 for a lamp expensive.

Barbara repaired a switch easily, perfectly and professionally!😁

Regretted purchasing this online. Absolutely no customer service care, I tried calling multiple times to find updates for my order but number went straight to voice machine. This worries me more now if product comes in defect and there is no way to reach out to their customer care.

Aurelis was AMAZING. She went above and beyond her job. I was confused and not sure, I gave her my vision and she picked several great options for me to choose from via text message. I had a very small order but she dealt with me as if I am spending 1000’s. She would follow up and was extremely kind, genuine, professional, patient and courteous!! Truly a pleasure dealing with her.

Great selection and friendly staff

Did a return, the lady that did the return wasnt very friendly at all.

Customer service, and repair is terrific, but this place is high end pricey. Plenty of lamp shade stock, styles, and decorative pieces. Good parking. Great place to scope out ideas and conservative trends.

They claim the need 5 days to provide customer service? 5 days? parts missing. Send a pick tag people and hire a COO that knows customer service.

Great staff.

Got a lamp repaired here. They did fast, quality work for a low price. Very friendly staff as well.

Warning!!!! Know that I was charged $120.31 for shipping without clear communication for a $58.00 lamp shade. The pictured dye lot was light-light lime green, actual color was an ugly dark green. Beware!!!!

Helpful

A beautiful selection of light fixtures. Absolutely love this store.

Love this store. I have found beautiful lamps and shades over the years. I have an outdoor lamp for my gazebo that is great. I needed a special shade made for a tiny lamp and they got it done reasonably and in a timely manner.

This is a wonderful store with awesome service and great selection, including lots of unique stuff. If you see something on their website or catalog that isn’t in the store you can have it shipped to the store at no charge and pick it up. Highly recommend visiting them, worth the trip.

Awesome customer service. Extremely helpful

Their shipping costs are absolutely ridiculous! Who bases shipping on amount spent?? Example: tried to buy 2 lights and mirror $357, shipping: $49?? Called customer service to verify, yep. Asked if it was for next day delivery, nope. Its too bad because I really liked them. Oh well, Amazon will get money 😔

A first rate store for high end lighting. Staff is always helpful.

UPDATE: A supervisor returned my phone call and agree to replace the fixture at no cost and apologized for the confusion. I am happy they correct there mistake.Terrible customer service from a company who does not stand behind their mistakes. Upon making a return and sending pictures of a broken fixture (the glass was broken), Shades of Light proceed to send a replacement. Up until then everything was great. I confirmed I could throw out the broken piece as they did not want it back. At this point I threw away both the frame and the glass thinking they are one in same and as per the instructions I received. Upon handing what I thought was the replacement my electrician he indicated that the frame was missing. Shades of Light had only sent the glass. Obviously, this was a clear miss communication; at no point did the rep indicate that the glass and frame could be separated and gave me clearance to throw away the broken pieces. There is no way for me know any better and I even checked before throwing it out which gave them two opportunities to explain it. Once during the initial return and once during the emails confirming me throwing it. After calling to explain to miss hap I thought a company as big as them would have offered a replacement no charge. Instead they offered my 20% to buy the same fixture charging me $30 to ship it. In the end it isnt about the $$ here, but we have spent north of $500 with a company on your home and the mistake is clear, they should honor it. There was no understanding of the issue and they clearly have no qualms about there customer service process and the rep I spoke to this time around said she would have said the same things to me to regarding throwing it. Buyer beware. They have a very archaic return policy for the modem world we live in and unless you understand how electrical fixtures come apart to sperate glass and fame and they tell you they are sending you just the glass, this same issue could happen to you.

Really beautiful light fixtures and the staff was very helpful. A little over priced though.

I waited approx. 10 minutes to be spoken to while one woman ignored me completely and two people were helping a single customer. I love supporting local business, but in this case I don’t mind taking my business elsewhere.

Friendly staff and fast repairs.

Very helpful staff.

The best anywhere!!

A lot of variety