Mitch from CasterDepot gave excellent customer service from beginning to end. CasterDepot’s dedication to employee development is evident in our terrific buying experience. Even though our project didn’t work out, Mitch was able to use his expertise to give us great advice moving forward. Thank you Mitch and CasterDepot for putting the customer first and working hard to find solutions to our problem.

I didn’t know service like this still exists! I ordered ball casters (great price, fast delivery) and forgot to order sleeves for them. The person on the other end of their online chat decided to call me on my phone to clarify the problem and to offer a quick fix, saving me time & money. I could not be more pleased.I worked in customer service in the furniture business for many years when I was a young man. I’m so glad to learn about a company where this level of personal interest and pride in service are valued. Good work!

Great company! Online help was fantastic. Gave them measurements, sent a picture and was given links to the products. Nice!!!!!!

Spoke to a CSR named Dean for the first time. This guy was fantastic. Extremely knowledgeable and had a practical solution he shared with me in solving a part question that no one else could figure out. All over the phone with a no wait/ hold time. A nice change for a change in todays world. Bravo Dean.

I love this store. They have a huge selection, anything youd be looking for, great prices, and the best thing is their customer service. The people here are courteous, friendly, and incredibly helpful.

Kristen has been great helping me with my caster needs. [email protected]

Excellent Customer Service! Mitch helped me get the casters I needed and was super pleasant to work with. Will be my go to spot for casters now!

I have had a great experience with CasterDepot! Mitch is extremely knowledgeable, helpful, and responsive. He is willing to work with you and get you what you need in a timely manner. Id highly recommend working with him!

Mitch is the man! Very personable and his customer service was off the charts!! I was unsure of what type of caster I needed for a homemade roadcase. I told him my idea and that I was on a tight budget and he knew exactly which one to use. He was very friendly and knowledgeable of the product. They work like a charm! Thank you Mitch and Caster Depot.👍

I worked with Mitch at the Richmond office and he was Awesome. I was trying to order a castor and had no idea what I was trying to find. After talking with him and explaining what I needed he knew exactly what I needed right off the bat. He was great!

Mitch is AWESOME. So helpful and pleasant. Anything we need and always on spot. Thanks Caster Depot for most EXCELLENT customer Service.

Mitch is awesome! He was so knowledgeable, polite, and professional. He made my shopping experience great! He is a big asset to the Richmond area location!

Kristen was so helpful in finding the perfect fit for our fixtures! Very knowledgeable and friendly. I will be sure to do business here again.

Kristen has great customer service! she was helpful in finding a great fit for our fixtures! Thank again for you help Kristen!

Was not sure what we needed. Mitch was helpful in suggestions and service. Great guy! Thx.

Customer Service is hard to find these daysI appreciate the professionalism & friendly service from Mitch I have received from the Richmond location

Kristen was very helpful with the casters I needed. Great service

Mitch was awesome he really knows his stuff and very helpful thank you so much

Mitch in the Richmond office was great! He was very professional and I was pleased with the service.

I have worked with Mitch at the Richmond office and the service he provided was very good.

Mitch is awesome! He provides great customer service and is very helpful.

Mitch is the best! Always listens to my needs and gets the job done! Thanks for being awesome!!!

Ive worked with Mitch at the Richmond office and was very pleased with the service.

Great customer service...Mitch was great to work with! Thanks so much!

Just wanted to say great job mitch walker and thanks for the great customer service 😁

Mitch is so knowledgeable and courteous. Awesome experience!

Really great prices on quality casters. Good people, fast service.

Exceptional and very fast service from Mitch last week! That kind of customer service is rare!

I worked with Mitch at the Richmond office and I was very pleased with the service!

You need a caster, they have it. Mitch will help you with it.

Mitch was awesome! Thanks for the great service!

Mitch provided great customer service. We need more people like him.

Great prices, great service. Ask for Mitch, he will take care of you!

Kristen is the bomb! Friendly sales people, quick delivery!

Helpful employees and and quick!