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Moto Richmond // Scoot Richmond
217 W 7th St, Richmond, VA 23224, United States
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Moto Richmond // Scoot Richmond
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Al
Review №1

Moto Richmond has been my go-to for any worked needed on my bikes. They’re fast, friendly, courteous, and professional. Their rates are reasonable, and they are willing to go the extra mile and take the time to make sure you’re satisfied with your experience. No issues whatsoever recommending them to any rider. I wish every business was this easy to deal with.

La
Review №2

The team at Moto Richmond is great. Based on my experience they are fair and flexible. I would argue that one can purchase a unit from Moto Richmond without hesitation.

Ry
Review №3

Purchased my first bike here a few days ago and it couldnt have gone smoother. They have the largest selection of bikes in the area right now and their customer service couldnt have been better. Had a purchased lined up at a different dealership and wasnt happy with any part of the way the deal was working out. Found moto richmond last minute and walked away with a bike I enjoy for a price Im happy with and the process was quick.Side note: they recently moved to this location so it looks a little rough (work in progress) from the outside but the showroom is top notch.

La
Review №4

I love their new location! Parking is soooo much better. The selection of motorcycles is still tip-top and their service can’t be beat. It’s a dealership that doesn’t feel like a dealership, if you know what I mean.

Ja
Review №5

Moto Richmond is the best place in Virginia for your Motorcycle or Scooter needs. Friendly and knowledgeable staff in every department. Chelsea and Erica were great in helping my select the bike that best suited me. Melvin and Bryce were great help on my first break in service and guiding me to pick out some new gear. Ive never felt so welcomed and invited at a motorcycle dealer as much as I felt here. I truly cannot say enough nice things about Moto Richmond.

Da
Review №6

Long overdue review for Moto Richmond / Scoot Richmond! I bought a Vespa Primavera 150 here and have since been back for my first service. Everyone I’ve interacted has been extremely affable, knowledgeable, and really helpful. I can’t stress enough that all the staff here are amazing.Nobody is ever pushy or overly “salesy”, which was really nice given I was in a dealership. They put up with a bunch of dumb questions from my end and always did it with a smile on their face. I also got a really great deal on a brand new scoot, and they even helped me load it up.Definitely recommend this spot for any new or existing members of the two wheeled community!

Ma
Review №7

The staff and experience here is beyond comparison. I was debating between 3 different motorcycles so Chelsea and the staff let me test ride all three on the same day, even staying after hours to let me finish. Couple that with an unbeatable offer on my trade in, and I knew this was THE place to buy a motorcycle. It’s so refreshing going to a dealership with genuine, honest, and endearing people. Unlike most H.D. dealerships where the salesman try to flirt with your significant other while you sit on and debate a $18k motorcycle...I wish you all the best of luck! Its dealerships like yours that will save motorcycling, and pass it to the next generation!

Ta
Review №8

As a total beginner I loved my experience with Moto Richmond! Cedric in particular was super helpful chatting with me about what would be the best fit for me and Chelsea was flexible and understanding. Left feeling confident that I had lots of people that have my back as a beginner! Excited to be a regular now!

Ni
Review №9

This store has just some of the best quality people you will find in any business automotive or not. Primarily interacted with the service department for my Honda and Suzuki bikes, and have never been more grateful for the candor and enthusiasm that makes you enjoy going to the shop. I dont know if anyone can really say that about going to any service department. They took care of everything form mounts, bags, grips, etc. for off-brands. If you love riding, you should just swing by to meet some good people.

Br
Review №10

What a fantastic motorcycle shop! Such a super cool vibe. The old Warehouse really makes this motorcycle shop a stand out. A great display of Triumph Motorcycles and Vespas. Staff were all very friendly and ready to help you with any questions that you have. Keep up the great work Moto Richmond!

Ke
Review №11

Super helpful staff. Great selection of bikes and accessories.

J
Review №12

Chelsea and Erica knocked it out of the park with a super easy, transparent, and no haggle transaction. Their shop guys excellent as well. Thanks!

Ri
Review №13

Excellent customer service at Moto Richmond! I purchased my Triumph Street Twin from here and had a great experience going through the buying process. Erica and Chelsea were friendly, professional, and by no means pushy. They made my buying experience wonderful and pleasant; too bad Moto Richmond doesn’t sell cars because I would gladly buy from them.

Se
Review №14

Fast results...friendly staff...professional work!!

J
Review №15

Amazing dealership. Best place in VA to buy a motorcycle (or scooter). MotoRichmond is the reason that I now own and ride a Triumph.

St
Review №16

Very nice folks. I bought a T120 from them and it was an enjoyable experience. They cheerfully and quickly fixed a minor problem with some paperwork for North Carolina DMV. Good people wish they were closer.

Jo
Review №17

From the moment I first walked through the door this was a motorcycle buying experience from the top drawer. Thanks to all at Moto Richmond from the sales floor to my chat with the tech staff. Chelsea, the owner, has put a special team together.

Lu
Review №18

The best motorcycle sakes and service place I’ve experience. What do you expect when the owner is there in charge of customer services?

Ka
Review №19

Truly delightful people. We were probably at the lower end of the possible revenue for them since we were buying a used scooter, but they treated us like we were buying the most expensive bike on the floor. The sales process was straightforward and pleasant, the service gents were knowledgeable and patient with our questions and the parts people were very accommodating. Both my husband and I came away remarking that this group of folks really seemed to enjoy their respective jobs and it showed. Would definitely buy from them again.

Ma
Review №20

I picked up a hard to find bike here. This was one of the best buying experiences I have ever had. The Moto Guzzi V85, the only one in Virginia. Staff worked hard to prep bike for pick up, did a good job of learning about a bike they have never had on hand to get me up to date on its features. No hard up sales like other dealers. Would buy from again.

Le
Review №21

LOVE Chelsea and the gang here!!

Kr
Review №22

Hands down the best experience with a dealership Ive ever had. No pressure to buy, talked me through the bike and the buying process. Introduced me to everyone there, truly made me feel welcomed the second I stepped through the doors. Highly recommend, to anyone in the market.

Je
Review №23

Im a recent/repeat customer of Moto Richmond / Scoot Richmond. Chelsea and Erica are awesome to deal with, not to mention the rest of their team (service/parts etc). Their communication is always solid and they take care of you after the sale, a blessing nowadays. A+ business, deal with confidence!

Re
Review №24

Get all your gear here ... knowledgeable staff from gear to parts to new Moto purchases ...or grab a good used bike for a steal ...pluss they helped me get in touch with a pedal start moped mechanic local to the area ...thanks !!!

an
Review №25

Just got scrambler 1200 recently.Amazing place. Feels like home. Helpful staff.

Z.
Review №26

Very well informed staff. The owner is super cool and knows everything about everything.

Lu
Review №27

Outstanding Vespa, Triumph and Moto Guzzi dealer.

Za
Review №28

Great location with a knowledgeable helpful staff, and great selection. Offers a range of import brands at competitive pricing. Excellent maintenance, and parts/accessories staff willing to help you build the bike of your dreams. A must stop for any motorcycle enthusiast or rider out in the Richmond area.

Am
Review №29

Incredible service! If youre a traveler and need service for your bike, I highly recommend them. Customer Service was incredibly friendly and they did everything to get my bike taken care of and get me on my way again as fast as they could! Wonderful people. One of the few dealerships Ive ever been in that felt female rider friendly.

Mi
Review №30

Coolest motorcycle shop I’ve ever been to. Staff is knowledgeable and friendly!

Bo
Review №31

Stopped in to pick up some parts I had ordered as well as some new tires. Moto Richmond is very competitive on tire prices. Melvin in parts is very friendly and great to deal with! Had an enjoyable conversation with Chelsea, the owner, who is great! Wonderful dealership with that small family feeling!!

sh
Review №32

Its one the best places around Richmond. Id recommend this place to any other stores around Richmond. They respond immediately to any questions, follow up with your purchase. Definitely recommend this place. Better than any store around couple hundred miles for sure !!

Jo
Review №33

Was living in Richmond for 3 years and always had my annual services and other work done with Moto Richmond. The staff is super nice and the work was top notch.Its a great shop to go and drool over bikes and gear! Check em out!

Ma
Review №34

Rockstars!!! They know what they are doing! I bought a motorcycle over the phone and got it delivered!!!! These guys killed it! I would give them a call before talking to anyone if you are planning on buying a motorcycle. Erica and the sales manager (I forgot the name) were amazing....they took care of everything...the bike was delivered 140 miles away!!! Keep up the good work guys!!!

Ga
Review №35

I am a collector/restorer of old Triumph motorcycles. I got to know Chelsea not long after she took on the Triumph line, and from the first moment was very impressed with her and everything about her, and the way she runs her business.For years Ive thought of adding a T100 to my stable that runs from 5 - 8 bikes, but I never buy new bikes - always late-model, low-mileage used ones. It never worked out to get a used one.When Triumph came out with the incredible Bobber in 2017, I got my daughter off her Sportster and onto one, and it was in my garage for over a year. Our transaction with Moto Richmond could not have been better, nor could the bike. The Bobber was a homerun for Triumph and us. But the seating position just didnt fit me.In 2018 Triumph went for another home run with the Speedmaster. When I first read the specs, I flipped out - this looks like the perfect bike for me! I took a long test ride on one a year ago, and it confirmed my thoughts - this bike was perfect for me. I just may need to purchase my first new bike! (Ive been riding for 55 years and cannot count the bikes Ive owned)Ive been talking to Moto Richmond for a year now, and finally everything came together on July 1st, I got my Speedmaster.......my transaction of purchasing this wonderful bike could have not been better - the quickest & smoothest purchase of a new vehicle in my life - and Im an old guy!I cannot recommend Moto Richmond more highly. I hear nothing but rave reviews about their service dept, And here is a biggie - I know former employees of Moto Richmond - and they all speak highly of the company and Chelsea - there is not a better test of what a company is like than this.Count me in as a Raving Fan of Moto Richmond and Chelsea! And go get a bike or scooter from them!Richard HanesManakin, VA

Ry
Review №36

I dont live anywhere near this place but when I have issues with my 20 year old moto guzzi v11, they are always there to help. Super knowledgeable, easy to work with, customer service oriented.

jo
Review №37

Recently picked up a KTM from Moto Richmond. I knew which bike i wanted and they made it happen. Even though I had told them prior to my arrival that i was going to buy the bike, there was no rush, no sales pitch, no pressure. Every staff member I talked to was extremely knowledgeable, helpful and personable. Coincidentally, a co-worker also recently purchased a bike from the same shop and we agreed that the experience at Moto Richmond was great and the staff truly enjoys motorcycles.

eg
Review №38

Super friendly and informative staff. The young lady we spoke with set us up with a great test ride. They didnt get 5 stars because the bike my gf wanted to buy wasnt in. But we will be back when it arrives to buy. And yes we went to other dealers.

Ki
Review №39

Does not fix Chinese scooters

Ju
Review №40

Great Ktm dealer

Ji
Review №41

These guys are the best! Theyre transparent and run a solid and efficient operation. Theyve been taking care of me for years now.

Mo
Review №42

I highly recommend Moto Richmond. Its owner, Chelsea, and her staff are excellent - friendly, very knowledgeable, patient, and honest. Remarkably, every salesperson, middle manager, and associate with whom I had brief contact during my motorcycle purchase remembered me by name when I visited the shop five months later. The dealership has the feeling of a small family-owned business. Their large inventory of a wide array of new European motorcycles is excellent. They have whatever you might want in naked bikes, modern classics, adventure bikes, scooters, and open highway cruisers. It was a pleasure to be served by Moto Richmond.

Po
Review №43

The selection of bikes is amazing. Nice location with easy parking, for now. Who wants to browse if parking is tedious & lengthy!

Mi
Review №44

Great people.

Ca
Review №45

1st time at the shop today and 1st Triumph I’ve had. They are doing a safety check and giving me pointers on British bikes. Super nice. Brendan was extremely helpful. Can’t wait to pick it back up in a day or so. Highly recommend.

Li
Review №46

They are the absolute best! Bought my last two buddies there. their service, sales and attention to detail are impeccable. And they definitely know what youre doing. If you do have a problem they race to solve it

Mi
Review №47

Im a new rider and had a great experience there today, Melvin was very knowledgeable and patient as helped me find a jacket that meets my needs. A much better experience than other places in Richmond. Ill be going back

Se
Review №48

As Id been told before coming here, customer service is top notch. Walked in to look but they offered me to test ride a few of the bikes next weekend. Sales person feeling like talking to an old friend. Shop is very nice and feeling no pressure to buy. Even though service is expensive I see why people rave about this place.

Fr
Review №49

Purchased a new KTM from these folks a few weeks ago. My buying experience was most enjoyable. Additionally, I am pleased with Ben and the parts department. I wanted some items installed prior to delivery. Great transaction!

Da
Review №50

Three motos bought from them over the last few years.Chelsea and her staff are wonderful and the vibe is great. They sell good products and want to do well by their customers.Sometimes it has taken more than one visit to get a problem resolved, and sometimes several. As they get larger, I see this improving.

Da
Review №51

Great customer service, they delivered every promise they made me. Their staff were very knowledgeable and didnt pump me with a lot of BS that other dealers did elsewhere. Their price for my 18 triumph tiger beat out every other dealer from VA beach to Baltimore with very little haggling over the OTD price. Would definitely recommend this place.

Br
Review №52

Handed them two removed Victory wheels with new replacement tires, was charged over $120 to install. This same job was done at Velocity for $62. Friendly, professional staff. But their techs could use more experience. Ill update the rating when I see a better service at a more reasonable price.

Lo
Review №53

Best Moto shop in Richmond hands down

Fr
Review №54

Good selection of riding apparel and very helpful staff.Thanks, Mel!

La
Review №55

I’m in the market for a new Moto Guzzi V7 III Special motorcycle and Chelsea and the entire staff were very friendly and knowledgeable.The only downside to owning a new Moto Guzzi motorcycle is the expensive maintenance service..Otherwise I believe I would be a happy and loyal customer here!

Lu
Review №56

This place is more than just a motorcycle/scooter dealer. I have purchased two motorcycles here and everyone is very nice and helpful. No pressure whatsoever and they are so proud of their products that they wont hesitate to offer you a test ride. Their great performance and dedication doesnt stop with a sale, but it follows on to their service. They also host motorcycle related events, which are great to get to know other people with the same passion for riding. Even if you dont buy anything on your visit, you still leave with a good experience; try that on a Harley dealer...

Ke
Review №57

Excellent dealership. Everyone has the best interest of you, the customer, in mind. They dont try to up sell you anything and are committed to finding the right bike (or scooter) for you. Whether youre there to buy a bike for the first time or the 10th time, youre instantly a member of the family and get treated like youre their life long best friend.

Wa
Review №58

Great friendly staff that you can tell love their job and at least most of them, if not all, clearly have experience and love motorcycles/scooters.They didnt try to push anything on me and went above and beyond to help me get things/information I wanted.During the busy times, they can be hard to get the attention of I am sure but I got trust them. Just dont be a shadow, say hi :)

Ke
Review №59

Been here twice to have tires installed. EXCELLENT service!!! Staff was amazing and love their jobs, nice to see.

Br
Review №60

Great place to shop and very friendly staff

W.
Review №61

Went in not shopping for bikes, just to check the place out. I was impressed by the layout and inventory, but more impressed with the folks working there. There were several employees on duty, and Ill bet every darn one of them spoke to me in some form or fashion. Made me feel very welcome. If I was currently in the market for a bike, this is where I would go.

br
Review №62

Bought a ktm 390 Duke from here as my first bike and I could not be more pleased with it and the customer service, quite incredible! Thanks to the Moto Richmond team! Highly recommended!

Ja
Review №63

Always a fun place to be. Friendly, low pressure environment filled with people who love motorcycles and talking about it. Great service.

Jo
Review №64

Didnt actually purchase anything here and only came in to look around since I was in the neighborhood but the staff were quick to greet us and extremely friendly. I think nearly every one of them talked to us as we walked around. They were all open and willing to have conversation. Very nice atmosphere.

ge
Review №65

Great place. Helpful, patient staff. They let me look at a ton of bikes. Lets see where this all goes.

Mi
Review №66

Excellent, friendly and knowledgeable staff. Highly-competent service department.

Ia
Review №67

Best Triumph/Moto Guzzi/Zero/Scooter dealership ever! Its as if they have an amazing secret they want to let everyone know about (hint: the secret is the great selection plus the awesome people). Such a down to earth crew who legitimately want to ensure you have the best experience, the best bike, at the best price point as possible.Have picked up two bikes from them now (still have both) and several parts, swag, and everything else... love these cats!

Ma
Review №68

This place rocks!

Da
Review №69

Very helpful staff. They take the time to make informed suggestions on riding gear and proper fitment. No issue ordering something specific to meet your requirements. Good selection of KTM, Moto Guzzi, Triumph, and scooters to choose from.

Da
Review №70

Great staff! Friendly, helpful and knowledgeable.

Ju
Review №71

Im just getting into riding and they have been so informative and kind about the whole process! Mel in parts set me up with some gear today, and they price match so they truly aim to please their customers at a fair price. Great selection and the BEST staff! You have to pay them a visit!! #THANKSZAID #THANKSMEL

Ja
Review №72

This place is awesome, some of the best customer service of any bike shop Ive ever been to period.. Do yourself a favor and check it out on your own..#THANXZAID##

Be
Review №73

We were in the market for a Scooter for my soon-to-be-16-year-old daughter. The staff was all very friendly and helpful as we traversed the new-to-us world of two-wheeled vehicles. Ultimately, we agreed that the Buddy 50 was the best choice, and I drove it home that day.Later, the Buddy died, and my daughter called me freaking out. The warranty included roadside pickup, and they followed through, delivering the scooter to the shop for us. It turns out that diesel was used to fill the tank by accident, but the service team got the bike back on the road and charged way less than I had expected.I have never had any bad experiences with this shop, and everyone is always extremely friendly and willing to help.

F
Review №74

Helpful, responsive folks in all departments. Brought my Metro.II in for service, Matt gave an estimate and when the work was done a day later the bill was very near the estimate. there was one additional problem and the team fixed it right away no additional charge.Youll be well served if you use Scoot Richmond.

An
Review №75

Rachel and Erica were incredibly helpful. They helped troubleshoot our problem with our scooter quickly and accurately. Just a great experience, and I would recommend them highly. Please set up a shop in Charlottesville!!!

Ra
Review №76

Amazing staff. The only surprise I experienced was how well I was treated. I did not even purchase my bike from them, but they treated me like I had bought a dozen bikes from them.

Mi
Review №77

Excellent service all around! Parts and accessories are very reasonably priced!

Ni
Review №78

Best motorcycle shop in RVA!! Very friendly staff, great service. They offer test rides (are you listening big dealerships?) Hoping they will be adding more brands soon!

Vi
Review №79

Awesome dealership, great service, shop, parts. Hipster and cool. Love the vibe and they know their Triumphs.... Highly recommended.

Mi
Review №80

While on a trip up the east coast (from the Carolinas to upstate NY), I had a breakdown (a mechanical failure that I caused by installing something incorrectly). I found Moto Richmond and managed to limp my bike there for service. These people rescued me by taking me in almost immediately, fixing everything up, and putting me back on the road quickly and efficiently. The cost was much less than I expected, especially considering the fact that they could have taken full advantage of a stranded rider who was at their mercy!! Moreover, absolutely every person in the shop was friendly, from the mechanic to the manager to the salespersons on the floor. No one treated me like an annoyance or inconvenience...which is somewhat of a rarity when it comes to bike shops!!! Even though I dont live in VA, Ill make sure to stop there again some day! Thanks!!

Ri
Review №81

Bought a 2015 Triumph Scrambler and the experience was great! Everyone at the store were very welcoming and helpful! You guys are awesome!Glad to have such an awesome Triumph Dealer in the RVA area!

Br
Review №82

I took my triumph scrambler there for a carb clean and new tires, cost me $1400, which is an outrage. Then the bike started leaking fuel out of the air filter on the ride home. And both air filter pods came off in my hands. They fixed that, stressing that it was ‘for free’, like I should be happy they did that. They bent one of the air filters in the process. A week later, still doesn’t run right, lumpy, feels like it’s got no power. Then all the turn signals started going on at once, the battery died when I charged it a day before taking it in. And it will only run smoothly when I leave it on reserve fuel.So don’t bother with this place. I don’t wanna go back there because they made me feel like they were doing me a favor fixing their mistake.I asked for some money back also, and they said they couldn’t do that. They could gimme a discount on another purchase but they didn’t know how to put that in the system.It’s a nice shop with some awesome bikes, and the guys are friendly, but the servicing is expensive and not what I would expect. Taking my business elsewhere, after I order new air filters, fix the fuel tap and fix the turn signals.UPDATE :The guys from moto Richmond called me shortly after this review and offered to put everything right with my bike. They gave it a thorough test, riding it for 40+ miles and noting any issues. It turned out that the lithium battery I had on the bike wasn’t getting charged properly, and the current was dropping when the RPM increased.They replaced the battery for free, and even replaced the air pods as one was slightly bent, for free.The bike is running perfect now, better than it ever has.I feel dumb for not noticing this before, but I am happy that they took the time to find out what was wrong.They couldn’t have been nicer about it and treated me like royalty. All their work is guaranteed for 30 days, so if you have any troubles at all, bring the bike back and they will do their upmost to fix it.Thanks guys!

Da
Review №83

Chelsea and company are motorcyclists for motorcyclists. There service is professional, you feel at home when you walk through the door. They always show a genuine concern for their customers and their satisfaction riding a Triumph.

Sa
Review №84

Staff was beyond helpful. Went out of their way to make sure I was taken care of. Their shop is very neatly set up.

Pa
Review №85

I/we have been visiting this dealership with buddies from VA Beach for the last two years as a destination ride, as we would enjoy the twisty back roads to and from. When we did arrive at Moto Richmond we would usually slide on in and check out the very eclectic lineup of Moto Guzzis, KTMs, Triumphs and the Vespas, plus all the super clean used bikes. While there, we would engage in polite and enjoyable conversation with the owner and staff. During these times, never did we feel any pressure to buy something or any negativity if we didnt. We used their bathroom and sometimes stole a drink from the fridge :-)The time came when I was ready to buy a Triumph; while living in VA Beach mind you, I made the no brainer decision (for me) to buy from this team. I do not believe I will regret this decision as I will continue to make this my destination Richmond ride and I will enjoy the super knowledgeable and extremely pleasant staff.If you are a person that appreciates a shop that has a staff is so enjoyable to be around, listens to your questions while providing excellent advice, I highly recommend this dealership (I wasnt sure if I should employee names) to pay compliments but the entire staff is awesome.Thank you all for making my times visiting enjoyable; the purchase of my Triumph effortless and pleasurable - Paulie

Ju
Review №86

Fabulous experience buying a first bike here. Staff was well-informed, patient, and ready to adapt to customer needs. We will be back!

Sh
Review №87

Went in looking for some ICON gear and found a really good selection of gear and helmets for all riders. Knowledgeable staff was on the spot for any questions I had and some beautiful bikes ready for purchase.

Za
Review №88

These folks have been an absolute pleasure to work with. They are up front about potential service costs and have been very thorough the several times Ive taken in my bike.

Fr
Review №89

Trailerd our bikes from out of town. When we arrived noticed one of the tie downs broke my wifes starter switch. Shop was a few minutes from closing but Matt took the time to get the part and install it saving our weekend. The entire time he was nothing but cheerful. Kudos and thanks. Oh and the shop is cool too. Lots of bikes and gear.

Th
Review №90

One of the best interactions I have had with a motorcycle dealer. It all started with a phone call with general questions and on day two ended with a purchase of a new Triumph.From the start the staff took the time to listen to what I was saying and put me in touch with the right people. The staff was not afraid to tell me they didnt know the answer and found the right person to answer my question. My sales rep was not pushy at all and I felt like there was zero pressure in buying anything there.Sales floor was clean organized between all the different products available.Im from Yorktown VA. And I will have all my services done here and would recommend Moto Richmond as a outstanding Brand ambassador for Triumph.Five out of Five, would buy again.

To
Review №91

I consider myself very fortunate to have found Moto Richmond (Chelsea and her outstanding team) while pursuing my quest for the perfect motorcycle for me. (KTM 790 Adventurer R)I have been riding motorcycles since 1978, 🤭oops dating myself 😅.My latest pursuit found me talking with Erica, a very conscientious and courteous sales representative. I submitted an email online to inquire about the 2019 KTM 790 Adventurer R, and Erica called me immediately.Being a retired Marine, I was impressed with the team coordination and their attention to detail.Chelsea, the owner, has excellent insight and people skills. Chelsea’s leadership is lauded by Bryce, the service manager, in our casual conversation while he was lending me a hand loading up my KTM, post initial break-in service.Please note that this is my review after my first service, the second visit, to Moto Richmond. I usually reserve reviews until I receive service ”after” the sale. After all, any vendor is more than happy to please when selling...$$$I drive up to Richmond from Virginia Beach 😎.Moto KTM get my highest recommendation for an ”EXCEPTIONAL” Motorcycle sales and service business.They express exceptional service for motorcycle and scooter enthusiasts.If you are a two-wheel enthusiasts, drop by and purchase your next set of wheels from Chelsea and team at Moto Richmond. You will not be disappointed. 😃👍🏼Happy and safe riding🛵🏍PS: Dont forget to tip to let them know your appreciation and encourage great service. 😁

Be
Review №92

Bought 2 brand new scooters here a few years back. Needed to have the carb cleaned on one so I called to get a price a couple weeks ago. Was promised a call back since the person that answered the phone didnt know. Never heard anything. Same situation happened the next weekend. Finally I said screw it Ill pay whatever and just trailered the bike in yesterday. I get there and unload only to be told they cant take it because they are too busy. Maybe that should be mentioned on the phone to begin with? So I get to load it back up and drive home having wasted my morning. I did see a pretty sweet Triumph while I was there waiting that Im thinking about picking up. If I do, you better believe Ill go back to Richmond for a test, then drive to the Dulles or Harrisonburg dealer to purchase. Wish I could give this CF of a dealer negative stars but Google wont let me.

St
Review №93

Accessories: no place for large heads or bods. Nice people, though. If you have the physique of a teen, this is for you.

Jo
Review №94

Nice little shop w everything from scooters to now KTMs! Very nice

Ra
Review №95

I bought my first bike from them a CBR 500rr, they didnt just sell me a bike they also sold me all of the crucial protective equipment aswell. I got involved in a major accident (@50mph) and because of the staff making sure i had the best gear i only sustained minor injuries. Theyre really nice and mean well!

Ma
Review №96

My husband bought his scooter from here and about 2 years and many many later it was having troubles, we took it in and they bent over backwards to get things taken care of for us and got it all covered under warrants which was not an easy feat eapiecially because it had not had regular maintenance. They were so informative and patient for all my many phone call updated and they saved us a lot of stress and heartache I appreciate them more than I can say it was an amazing experience working with them and I would HIGHLY recommend their shop to anyone who asks! Thanks again guys!! ❤️ The Zepedas

Bo
Review №97

You might find yourself waiting for a few minutes for the service dept, but thats because they are taking time with others to address their needs, just as they will with you. Good people!

Lu
Review №98

Great cusmter service but they charged 2 hours of labor to change tire and alignment which almost cost 2 hundred . Which is high because alot of other places do it for 150 or less . This is a nice dealer ship so they will try to get more money out of you!

Ma
Review №99

Very nice place, staff is very friendly down to earth and welcoming. Definitely going back and would recommend for anyone.

Ma
Review №100

Very friendly! Great people to deal with! Cant say enough about this outfit!

Information
100 Photos
100 Comments
4.8 Rating
  • Address:217 W 7th St, Richmond, VA 23224, United States
  • Site:http://motorichmond.com/
  • Phone:+1 804-230-1000
Categories
  • Motorcycle dealer
  • Moped dealer
  • Motor scooter dealer
  • Motorcycle parts store
  • Motorcycle repair shop
  • Scooter repair shop
  • Used motorcycle dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:Closed
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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