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K&N Engineering, Inc.
1455 W Citrus St, Riverside, CA 92507, United States
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K&N Engineering, Inc.
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je
Review №1

When you are looking for the best filtration look no further that K&N. They have been in the filtration and performance products business for years. Everyone knows K&N is the best around. We just installed a system in my sons WRX.

Cy
Review №2

Bought a truck at the auction with a K&N Intake on it, it had the CARB E.O. Decal under the hood but my smog guy told me it was the wrong one. Emailed them and they sent me out the correct one within a week and I was able to pass smog. Didnt charge me a cent even though I didnt buy anything from them, top notch customer service.

Al
Review №3

I just phoned and was placed on hold for 20 minutes listening to shocking music on a bad tape. Then found the place had closed!Unimpressed! Emailed - no reply. If they answer my second email, I shall revise this review.

Ch
Review №4

I have worked in retail auto parts, dealerships and worked on performance vehicles in my own shop since 2004. I have recomeended and sold hundreds of K&N and Spectre products since then. However that being said after my recent call to this location, I will be suggesting other manufacturers. I have a 1997 Chevy Express conversion van that is in very good shape that I use for long road trips and camping. I recently put a new 383 in it but ran into a snag. The air filter assembly was made of pastic and decided to crumble. GM no longer sells it and the salvage yard ones are in the same condition as mine. I looked for a complete system to no avail. Discovered that the GM Kodiak trucks around 2004 have the same firewall as the vans and K&N sells a kit for the Duramax powered version. I explained the situation and was told to look up Spectre and buy universal stuff. Except I was looking to buy something that would actually fit halfway decently. Unlike some competitors that will sell you the components of their kits individually, K&N representative I spoke to who was of little help, said if you want the heatshield and filter you have to buy the $300 complete kit (which is currently unavailable with no ETA) with all the useless to me components to clutter up my garage. The tubing and mounting hardware and brackets are absolutely useless to me. So much for having good customer service or even a product for your vehicle. Chevy Express is only about the most common van ever built and with the exception of a few updates over the years has been virtually unchanged from 1996 to current day. So my money and 100s of my future customers money will now be directed away from K&N. K&N should reconsider their stand on individual parts from their kits. With the plethora of engine swaps being done, I have done many myself, it would be great to be able to buy a heatshield and filter that fits the application without buying the worthless pre-bent metal tube. Perfect example being the heatshield for a 96-99 C1500 5.7L to use with a LS swaped truck. K&N complete kits are worthless on 95% of the stuff I mess with. Rather than helping me obtain what I needed and selling it to me your customer service has lost my future business as well as my future customers. I have zero faith I could obtain a replacement part for a customer should it be needed to replace a damaged or lost part without buying the whole kit over again.

Ja
Review №5

I will legitimately never use K&N Air Filters ever in my life nor will I recommend it to anyone ever. It has been the preferred air filter and intake for my family for 3 generations, though their customer service is absolutely atrocious. After multiple phone calls and emails, Its been insinuated by one of their customer service employees that I dont know what kind of vehicle/engine I have. Ive learned this is because K&Ns Research and Development has apparently decided to use Vindecoder.net which resulted in their search function for the 2014 Honda Civic Si Coupe providing an air filter that does not fit the 2.4L DOHC engine, rather the air filter they believe fits this vehicle is for the 8th Gen Civic Si because Vindecoder.net states that the 2014 Honda Civic SI engine is a 2.0L, which its not. Ive shared this via email and over the phone at least 5 separate occasions.After a customer service representative agreed to share the shipping address with me to return the WRONG air filter, I had to reach out again in order to have the label paid for by them. I was told they only pay for shipping when K&N made a mistake, so I had to once again explain the situation. In what way is it ethical to make your customer pay to ship a product back to you and receive a refund for negligence by your company that wasnt competent enough to ensure that the air filter you say fits a specific vehicle actually is compatible with that vehicle?After sending the filter back, I had to call AGAIN in order to be told that it wasnt received. I told them it had been 2 weeks and the representative put me on hold to then tell me it in fact had been received. I said that I havent received a refund yet and she informed me that it would take 4-6 weeks to receive a refund, this is absurd. I was asked if I wanted to be transferred to Accounting, to which I said please. I was transferred to the main line recording one reaches when they first call in. Its been 2 months since Ive shipped the product back and have still not received a refund, 2 months is 2-4 weeks longer than the ridiculous wait to receive a refund that I was previously told.Attachments area

Do
Review №6

Good products. Over-hyped, very likely. Do I use them yes, I do.

Je
Review №7

Well it was quite an experience working again but this will kill me .Maybe Ill try again tomorrow. Great place to work, great people to work with,great company and working conditions.

Ga
Review №8

Ordered a intake from throtl, they sent me the wrong filter so I called K&N and they sent me one within 24hrs. They Didnt have to do that. Awsome customer service

Da
Review №9

Drop multiple customer accounts ours after 37 years

Ve
Review №10

We love having washable filters! We actually have two - so we can rotate one while it’s being cleaned and still use our VeteranSuicideAwarenessJeep as our Daily Driver

Ma
Review №11

First time visiting, the staff was VERY helpful. Youve got my business! Thanks so much!

Ma
Review №12

Buyer Be Aware - bought and installed 77 series cold air intake on my F250. Come to find out that their cold air intake may affect powertrain warrantee status. I have asked to return the item as I do not wish to dispute with OE when the issue rise, but all they say is There is Magnuson-Moss Warranty Act and OE cannot void warrantee, it is hard to prove the case, you need to talk to your installer, we wont take back installed items. What a waste of money this is...it is almost like a scam... One thing no one should rely on is it is hard to prove...I havet even driven that much yet, so if it was a legitimate product, then they should take back the part I purchased with re-stocking fee...

Jo
Review №13

Great customer service! I had an issue with my K&N filter, I called and they took care of it right away. I will continue to use K&N filters for all my vehicles!

da
Review №14

Great customer service! They stand behind their products.

Cu
Review №15

Purchased a k&n cabin filter for my jeep wrangler from Amazon. The kit was missing 1 of the 2 filters needed. I called customer service and within 5 minutes someone called me back and sent out a new kit to me at no charge. I was thrilled that I dont have to hassel with returning the other one and getting a new one ordered. I wish everyone had customer service that good. Im so pleased with there customer service I am going to order k&n filters for everything I own now!

Ch
Review №16

Great customer service

Mi
Review №17

Ive ordered several filters online over a few years. The first one I bought was from a local auto parts store was pretty expensive. Back when they first came out.. There was no online store! I have seven cars and quite a few gas powered toys never had any issues and it is cheaper! Great customer service fast and free shipping no issues and this time I got a free Hot Wheels K&N toy! Way cooler than a hat. Check them out order now!

ca
Review №18

Best filters for your car.

ol
Review №19

Was there because its where hubby works

Mr
Review №20

I purchased a K&N drop in filter for my vehicle from K&N Canada website to be shipped to a Canadian shipping address. The buying experience has been the worst buying I have seen from any online purchase. I would never ever buy from K&N online company itself.Let me explain: I purchased it, paid for shipping, paid for it with Visa. It tried to get delivered by Fed Ex (another pain the behind), but I opted to pick it up since they are screw ups. So I picked it up no issues. A week later Fed Ex sends me a bill to pay taxes + handling fee of 10$ + border clearance fees and taxes on top of all. I bought this from the Canadian branch/website how comes I have to pay for border and handling fees. The f*&%ing filter ended up costing me 2X times what I would have bought it in the store. And I had to go and pick it up at Fed Ex because they decided to give us only one shipping notice if not home (which was strange/it usually is two). Anyways .... do not buy K&N online it will cost you double the money and effort. I thought buying online would be cheaper and less hassle, boy WAS I WRONG!!!!

Aa
Review №21

Cant believe I even work here

Jo
Review №22

Great products that add performance to your car or truck. Great Customer Service. Highly Recommend.

Ro
Review №23

Best of the best

Mo
Review №24

Just got my drop in filter and it came pre-oiled. Great product and great price. One on one customer service when there was a delay in shipping (UPS issue) and I got a response right away along with follow up. Couldnt ask for more.

El
Review №25

Great company. Great products and staff throughout the facility has been wonderful over the years.

th
Review №26

2015 F250 6.2l very easy installation defiantly quick throttle response very happy

Ha
Review №27

Great customer service. Problem was handled immediately. Many thanks!

Lu
Review №28

Nice people work here

Ce
Review №29

The best air filters in the world!

Br
Review №30

I have a k&n in all my cars. Nothing but great things to say about k&n products.

WJ
Review №31

Just love them.

JV
Review №32

Legit!

Da
Review №33

3 calls, 2 call back numbers left. 2 emails in the last week... wheres the customer service???

za
Review №34

..np11

Information
84 Photos
34 Comments
4.5 Rating
  • Address:1455 W Citrus St, Riverside, CA 92507, United States
  • Site:http://knfilters.com/
  • Phone:+1 951-826-4000
Categories
  • Manufacturer
  • Air filter supplier
  • Exporter
  • Marketing consultant
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–4:30PM
  • Saturday:Closed
  • Sunday:Closed
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