Starting in January vehicle was taking in to dutton for a transmission shudder issue after 2 months the vehicle was repaired and back on the road for 2 days. At that point the transmission fell out because the transmission bolts werent installed or tightened. Vehicle was picked up and towed back to dutton where I was told that everything would be rechecked and if anything was damaged it would be replaced. The transmission was reinstalled. About a month later I was performing an oil changed and noticed bolts missing from exhaust manifold and damage to some lines under the vehicle from previous repair. Recently have been having a backfire from the exhaust and was told they could not replicate the problem despite test drive with manager where there was no repair order written up for vehicle and issue was verified by service manager Jerry Flores. I posted a negative Google review for the dealership and at that point the general manager David Crain who I had ask to talk to about the safety issues at hand reached out to my work place and talked to my manager because he wanted the previous google review taken down and work would before performed no charge. When I asked why he invaded my privacy and put my job at risk he replied if you dont like it take your vehicle to another dealership and hung up on me. If they are willing to put my job at risk and what is next? Where does it stop?

Thank you so much for the purchase of my Cadillac Escalade you’re a great customer service was wonderful I love my car

Customer service was great. Very helpful with my questions

Great experience all around. Advisors keep you informed on the status of your service while waiting.

I Received a excellent experience while visiting Dutton Cadillac. I was impressed with the knowledge that was shared with me and enjoyed my conversation with Stephan Caraway.I was told by a prior customer who was walking by that he was a great person. I must say he is the BEST! Thanks so much for the great time looking forward to doing business with you.

We purchased a 2018 xt5 yesterday from this dealer, our salesman Bruce Johnson went above and beyond with our experience with this dealership. he comes very highly recommended he will treat you with respect and patience which is very much appreciated. And also Therese in the Finance Dept. she makes signing your life away a pleasure!! stop by you will not regret it. Teri

The Riverside Cadillac Dealership and Maintenance Department is a big business yet they are well staffed and keep their appointments and repairs on time. Easy to get updates and always have an estimate before work begins. I actually look forward to seeing the staff there. They are all so gracious and competent.

Had a great experience purchasing my new escalade from here. Quick and easy even during a pandemic! Even swapped me out for the Gloss Black 30 inch wheels!!

Dutton Cadillac is an amazing dealership with amazing service from purchasing to servicing. They are an honest no pressure dealership. We purchased two vehicles from them and our experience was nothing short of excellence.

Great service department! Mike the service writer is the best. Went there for service and oil change and little did I know I had a nail in my tire and they fixed it for free. Good people

Dutton is unmatched. From beginning to end they made it easy and delivered the truck of my dreams to my home on a Sunday night! Didnt know Riverside had it like that. Will be getting all my future Cadillacs from Dutton of Riverside.

Very good services tell u what your car has to be done and give u the price up front very good very good employee no problem

They do a great job providing exceptional service. Id love picture of the service preformed. Showing the steps and work done as an option. Other than that. I have no real complaints. Ill continue to go here as long as I have a cadillac.

Great dealership to work with! They have always been wonderful and do what they say.

Salesperson Zach Noel and Finance Manager Therese Meadows were terrific. Friendly, knowledgeable, professional. They dealer traded for a car I wanted and offered me an excellent value for my trade in and on the new car lease.

Just got a brand new 2021 GMC Sierra . Paid 50k for it off the lot thinking this truck is a great truck and will last me a while. Came back in for my first oil change and they told me I had a recall needing a whole new transmission? Are you serious? A brand new truck needing a new transmission that’s so unacceptable! Any car/truck with a new transmission will never be the same! I spoke to one of the managers and he just laughed at my frustration and said it is what it is! Terrible customer service and terrible truck! Only thing that would be right is if they returned my truck that’s brand new and give me another brand new truck that’s not a lemon! I will never purchase another GMC or let anyone I know get one, unless this is fixed immediately and I get a new truck that I paid for.

Great Team to Trust!!! Integrity and a place to call your Car Home!!! 🚗💯❤

Wonderful, Caring Dealership!! I have had Nothing But Positive interactions with All Departments, Starting with Sales and now with Service. Feels like a Visit with Friends when I take my car in.Thank YOU Stephan, Michael AND Yvonne!!! :-)

Luis Lopez was very professional, respectful, and spoke Spanish. Thank you for making the process go smooth.I would recommend Luis for your next car purchase his always willing to help and answer questions.

Fantastic and Superior Service! Just a great team! And to the Service Consultant, Bernie Calderon, thank you very much for your great customer service and knowledge. I know Im in great hands with you! Always know i can trust and depend on your service and honesty. Once again, Im a very happy and satisfied customer. Thank you all at Dutton Motor Company

The worst service from any Cadillac dealership in Southern California called to order a simple radiator and the service, parts and cashier were acting like the task was really difficult ask to speak with a manager he’s not at his desk either smh trashy dealership to be Cadillac Don’t go here you’ll be disappointed

Dutton Motors went above and beyond to make sure that I was satisfied with my purchase. Due to my not being as thorough at my initial visit while purchasing...I didnt understand some things & felt disappointed. The Manager, Sales, & Finance associates had me come back in & thoroughly went over everything with me & assisted me in having a greater understanding about my purchasing process. I have never known a dealership that would go to such lengths just to make a customer satisfied & have a great buying experience. I guess that there is a first time for everything. Thank you so much Ms. Andrea (Store Mang.), Mr. Steve (Finance Assoc.), & Mr. Hashim one of the best & greatest Salespersons Ive ever met. (He came in on his day off to make everything perfect, just for me!) Greatest 1st car buying experience ever! Dutton Motors Riverside YOU ROCK! I will be forever grateful for all you did for me! Most importantly, I have the vehicle that I truly wanted & hoped for! Did I mention what an awesome experience this was! Ten 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 Customer Service Rating!

I have been a loyal Dutton customer for many years for both service and new car purchases of Cadillacs. The service advisors are great. They tend to stick around for a long time, a testament to Dutton being a good place to be. I find them to be very honest and informative, and do not try to upsell services until actually due or needed. Salesmen are also very professional and polite, and not pushy.

Let me get this straight !!! I take my Cadillac Escalade in for a recall, no fault of my own. I get it back fixed, but the hood had missing paint due to being power washed !!! No fault of my own. I then get told it would cost $400 to fix it because it is a 2007 with 200, miles !!! Oh and they would pay for half !!!. What??? Oh, so for the screw ups that were no fault of my own now is going to cost me $200 !!! ? How does that work ? Im retired on a fixed income, I worked hard to get this vehicle for retirement. I cant afford to just come up with money out of the blue for someone elses mistakes. No recommendation from me for sure 😡

Efficient and great service 👍

Dutton Motors is the Best! Very friendly, patient & respectful. I never felt pressured or rushed. Although I did not make a purchase at this time, I will definitely go to them when I do decide to buy.

My experience at Dutton was one in a million. The staff was extremely knowledgeable about my vehicle and answered all my questions. I would incourage everyone to visit this dealership not just for the cars, but if you want to chat with the most beautiful and not to mention intelligent sales representatives, this is your stop, Dutton Motors.

They were very unfriendly and didnt even offer any water..I was very upset on my visit. I left asap.

EXCELLENT AND KNOWLEDGEBLE CUSTOMER SERVICE.

My vehicle was completed on time and customer service provided by Bernie was outstanding!

Duttons Service Department was great! They were prompt and took care of all our car needs. They treated my wife with respect and made her feel comfortable and valued as a customer.

Great, professional personnel and service.

I took my car for a maintenance service. The customer service was amazing and the wait time was faster than expected. Thank you

Great Job Thank You For Helping Set Up Bluetooth

My only issue with this dealership is that the male staff in the service department are not friendly or welcoming. The female staff are exceptional.

I called the dealer a good 6 times and 2 out of 6 times somebody answered my call I was calling the sales department but that lady kept getting my calls because nobody was answering and the lady was trying to find somebody to help me I wanted to give them my business but if they can’t even answer a phone why should I give them my business this is pathetic! And I asked the lady that answered the phone do you have the 2021 Escalade and she told me “I’m in the office in the business” side CAN SOMEBODY PLEASE GIVE THIS LADY A INVENTORY BOOK !!

Malike, our salesman was awesome. Treated us so nice and all staff and the owner were very friendly and accommodating. We drove home with a beautiful XT4 CADILLAC. THANK YOU ALL!!

Absolutely Love Dutton! Luis was fantastic.

All of the Dutton Motor Company staff ensured that the entire purchase process was excellent. Ashley (sales) was amazing as always! Sean (desk manager), Candace (finance), and Woody, were not only professional and helpful but very personable and friendly!Great group of people here at Dutton Motor Company!

Had to wait over an hour and a half to get a ride home.Car wasn’t completely washed.Every time I go, I don’t feel like the reps care. It is a very cold environment. When I first bought the Escalade, great treatment. Now poor service. You can stand there 30 minutes before anyone even says hi and I’m talking about the reps not the helpers that drive you home or move the cars. They actually talk to me every time they go by.I bought a Cadillac for a reason. I get better attention at the Ford dealership for my son’s car. I can walk in any time and have what I need done. With Dutton I have to wait days and days. First and only Cadillac. Will now be switching to a Navigator.

Great team of people willing to help and answer any questions you may have.

Myriah Richey the Service advisor at Dutton CadiallacIs an excellent young person who researched my servicerecords on my leased caddy and educated me about the manybenefits of leasing a caddillac. She is a real expert in her fieldand very nice to do business with. thank you for the excellentservice.

Customer Service is great. Theyre professional, polite and thorough. Maintenance Services are great.

This was my first time at Dutton Cadillac of Riverside. Bernie was able to help me with my vehicle and he was friendly and took care of me fast. I was very pleased! Thanks

Dutton Cadi is the best !! Bruce is the sweetest sales guy and sends you funny videos after you buy to keep in touch ! We will most def be buying from him again !!

Best customer care I have ever received by any company.

Always on time and a very profesional group of people I recommend Dotton Cadillac to anyone and everyone.

I have to say that this was the BEST car buying experience I have EVER had... I want to Thank Jaime, Elliot and Terese... you guys are the best!

This would be a zero if Google allowed.Avoid this dealer if you can. Dropped off my 12 Suburban for a brake job. When I dropped it off, they told me there was a driver who could take me home and I arrived prior to his reported start time. I waited 30 minutes for the driver without any information about his arrival. Someone else finally asked again and we were informed the driver was 45 minutes away so I Uberd home at my own expense.When I returned to pick up the Suburban, they couldnt find the car. After frantic searching, they found it entered as an 09 Tahoe. Lucky for me the brake part numbers are the same for the 2 vehicles. Time will tell I guess.I switched in my CT6 for a brake job (loud squeaking), falling sunroof headliner, and oil change. After a week and a day, the car was ready to go, except the brakes. This is the second time theyve had the car and the second time theyve told me they are fine. The service writer wont answer his phone and apparently he is the only one who can schedule a ride for me to return to pick up the car. Seems odd. Guess I will have to wait for my wife to give me a ride tomorrow to pick it up.Every step of this process has been unprofessional and not typical for service experiences Ive had. Across the street at Singh/Riverside Chevrolet, Steve has provided the highest quality and most professional service for years. Sadly I have to use Dutton for the Cadillac warranty work, but Im considering the trade-off to pay for the repairs and at least receive professional service.

Dutton is in full operation now with awesome cars and service

I was treated with the utmost professionalism by my sales consultant Andre Guilhem from our very first conversation. Andre helped me find the right vehicle to satisfy my option preferences. The whole team was very professional and courteous throughout the sales and delivery process. They even delivered my car to me since I wasnt trading a vehicle in. I highly recommend this facility if you are in the market for a replacement vehicle.

Malene & Dave were great!

Zac was awesome...

Cameron was fantastic. He came right out to see if he could help me get my wheelchair off the powerlift, and brought paperwork for me to sign making it easier to go through the registration process. Knowing that I had another appointment he asked the technician to please get to my car as soon as possible. They had my car done in record time.

DUTTON CADILLACGreat service, very very nice,made things very easy...Thank you Dutton Cadillac!!!!

Great dealership and great experience.

Jeff Steigner went above and beyond my expectations when purchasing a vehicle. He made the whole process painless and fast. He made sure I was happy with what I was purchasing and didnt pressure me at all. My family has bought all their vehicles here and Ill be doing the same! I love my Acadia!! Thank you so much!

Excellent and efficient Service.

Great customer service!

Quick service and friendly advisors

The original service advisors are gone but the new once are doing great. Michael Smith, Erica Camarena and Bernie are awesome!Erica was very helpful when I had to use one of her loaner cars, she put me in a new 2020 XT6; I honestly didnt want to return it. The whole Dutton Cadillac team are outstanding. Thank you all!

Because I have owned a Luxury automobile for more than 30 years and I have something to compare to. My experience with Dutton was Okay at best. The day I arrived was a Monday and everyone who dont know should know Monday at the dealership is the busiest and to have only 2 personnel on duty simply did not make much sense. The double line went to the street and stayed that way for a good hour and half. When I got my car back, they said they detailed it but upon getting inside it did not seem like it was vacuumed at all. This was my fourth visit and the other 3 were pretty much the same. My wife has not liked her experience at Dutton, she in fact wanted to trade the car in and go back to Lexus, she said she missed the Lexus treatment.

Repaired my transmission. Car now drives great.Excellent work.

DONT DO IT. I bought a CTS-V from them a few weeks ago. Drove up there and it took 4 hours to do the deal. The car was a GM buyback due to a cosmetic issue and within a week the transmission was shuddering and the car is useless. DO NOT BUY ONE OF THEIR AUCTION-PURCHASED BUYBACK CARS. The owner is a textbook used car salesman, just spewed lies at me where I just had to walk away. Ended up taking a huge hit on the car, all within three weeks.

I am updating my review. 1/21/19 - after speaking to Christy, I received a call from Steve - I took my car in to Dutton yesterday Christy and Steve were on it. I was able to get my car fixed and am happy with the outcome finally and looking forward to a fresh start with Dutton going forward.PREV-I purchased my vehicle on 12/26/19 - it had a piece that needed to be fixed and I was told at the time service would fix it no problem it was in the evening so they were closed. The next day I sent an email to follow up on scheduling when to take my car in - and was told after the first. So I sent an email later new years week and after sending pictures and back and forth for another week, it was agreed that I would take the car in 1/20 since I am off that day and they didnt have any Saturday appointments. Today is 1/17 my car started making a vibration noise so I asked if it would be better to take my car in today - now Im being told they would have to order the part but I have to take the car in for them to see which part it is (I sent pictures mind you, this is a Cadillac dealer, why they cant go look inside another Cadillac to see the part # and ordered it already idk) and so it was recommended that I take it to a dealer closer since theres a vibration and that the piece I needed fixed is covered under warranty. I live about 30-45 mins away and choose this dealer because they had the car I wanted and they were super at the time of purchase but now Im so frustrated - I waited all these weeks, wasted time and regret giving them my business if this is how complicated its going to be for service in the future just to be thrown to another dealer.

Friendly and informative, high quality services.

Among others, Cherie, George and Ricky went out of their way to handle a paint repair, replace a weather strip, and diagnose and replace a failed battery on my otherwise pristine CTS Cadillac. This involved separately the body shop and the service department, including two separate billings. It did not require me to drive from Yucaipa to handle these as the two separate contracts that they represented. Not only were they all quite cordial, the Dutton owners and managers would be pleased to know that they all had the attitude of, How may we best serve you?

The price I got, in writing, was not honored when I went in to buy the car. Then the car had 100 miles on it. Thats a used car! Pretty disappointed.

Wonderful experience from all the team at Dutton Cadillac . Thank you mr weis for helping during the whole process. It was so special to see the owner mr weis of a dealership personally working to secure that my deal goes thru . After being told at Mark Christopher that they were unwilling to match or beat any numbers the Dutton family with their professional excellence service got it done even better then I expected.

Great customer service.

Terrible service with Tim. Would have given zero stars. Tim was less than helpful. Unbelievable.

I was able to get a service appointment on the day I wanted and my service was complete in the time they said it would be.

It all started with the service coordinator (I always try to get Sanjae Encinas because he is terrific) who schedules your work and follows through with everyone to get it done. He arranged replacement transportation and my repairs wonderfully and met the schedule he initially gave me. My car was completed by your service department team and had the car ready with a nice washing to give the new car look. Great job everyone especially Sanjae.

O, Very disappointed.

Our experience is always pleasant. The staff here at Dutton are very friendly and welcoming, as well as knowledgable, and helpful.

Bought a car salesman was great (Bruce).I was confused on my contract but everything was explain thank you guys..

The service 👎4hr just oil change

Went into this dealership based off an Escalade they had listed online. I went in and was on the lot for over 15 mins before walking inside asking for assistance. Finally got a salesman, showed him the car, with financing in hand ready to go and all this guy could talk about was why wasn’t I going with GM Financial. I said I work for Chase auto and obviously wanted to go with them. Dude literally went on for 5 mins bashing Chase before I walked off the lot. HELLO, this was literally the EASIEST $92k sale you could of had!

Service was good. Shuttle service was good. Price was great.

Cadillac has always served us well. But unfortunately, the problem with the car was not resolved after it had been in Dutton Motors possession for over a week. It has started doing the same problem as before. Not sure what we will do now.

I am a very satisfied customerThanks, Donna James

Safety in mind with everyone wearing a mask

Unethical I don’t recommend this dealership. I inquired about a car I was told it was available then a few hours later I received a email from Jamie S. Telling me that they sold it to someone else. Very disappointed.

No Service

The staff is very professional.

I was very pleased overall.

Professional and good service

Very disappointed ask for tire rotation they didnt.

Didnt find what I was looking for.

Very good cars AND pretty