Clean good service

The staff is so nice and friendly. They helped me with everything I needed help with.

Stay as far away as you can! Ive never had such terrible customer service. My husband and Ipurchased a new wrap to go with my engagement ring while we were on vacation, but decided to have it resized at this location because it was closer to us and we didnt want to wait so long. When I dropped it off, the guy had no personality and wasnt helpful at all. We then waited almost 3 weeks and when i called i was informed that my ring was still not sized right so they had to send it back. Over a week later and I call again finding out that now one of the stones is loose and will need to be sent back a THIRD TIME! The representative was very rude and arrogant. I am beyond disgusted with my experience here!

They are some of the most outgoing people you will deal with. Wanted to get a watch for my wife for Christmas but they didnt have it so they drove to another store about 40 min away and got it for me. Will always be my first choice to look for something nice for the wife.

Great staff amazing and very helpful! Can’t complain they are just wonderful.

Depends on whos working the quality of customer service

The people who work there are nice, ive had problems with their Jewelry, my soon to be husband bought my engagement ring from them and ive sent i back two times to get fixed the band has broken more then once and i just got it back a week ago and the band breaks, he also bought another ring from them for Christmas and wearing for about two hours the ring turned my finger green. We have spent alot there to get crappy stuff. I wouldnt spend your money at this place.

Friendly staff and Kays is a brand I trust.