I stumbled into Hartman and Sons after I was referred to them while I was looking for a charger. Though, they do not carry MacBook chargers, I was immediately greeted by one of the most nice and accommodating sales people I’ve ever met in my entire life named Rick. They have such a a wide variety of products, And have definitely earned my business the next time I’m going to purchase a television, camera, etc. if you want exceptional service, and quality products, DEFINITELY come to Hartman and Sons. This day and age it’s hard to find a TRUE, and GENUINE customer experience, but here you do. Thanks guys!!!!
I live in rural Virginia and my choice for service and repair is to ship units or drive to Lee Hartman & Sons via a 5 hour round trip drive. I made the best choice ever by going with the drive to Lee Hartman & Sons. First of all, they blew me away with their customer service. They all have a passion for audio equipment as I do. They treat it as if their own equipment. Shout out to the whole service department with a special thanks to Vicki, Jerry and Tai. I dropped off 3 vintage 70s stereo equipment along with this modern TEAC AD-RW900. Jerry is handling the vintage and Tai took on this TEAC. Wow, am I impressed! I just completed setting it back up in the system. The cassette deck was down for the count. Tai got it back in the ring again for me. It is performing BETTER then new. Tai replaced the belt, cleaned the unit along with a lubrication where needed to keep it going smooth. He ensured all was aligned in the cassette deck. I just played a pre-recorded tape encoded with Dolby B. It was flawless. If not properly aligned, Dolby B can muffle the high frequencies. The high frequencies are crystal clear with Dolby B on. Actually too bright if not turned on. So my ears clearly tell me Tai got it right on this deck. Super impressed and cant wait for the other 3 units to get their service. I have many more vintage units waiting to bring to Lee Hartman & Sons. I am really into vintage audio (mainly silver face 70s Pioneer). They are now my go to people to help me keep my passion with audio equipment alive and kickin. Well, better get back to this great TEAC Deck. I am having so much fun with it once again. Thanks Tai, Vicki and Lee Hartman for the awesome service on my TEAC!I am adding to this review as I picked up 3 more cassette decks that were in for service and repair with Lee Hartman & Sons. These 3 units were serviced by Jerry as all were vintage gear. The beautiful Pioneer CT-F555 (1982 Model) was not recording. Jerry found the issue and was able to repair it via a replacement of part. The part cost was very reasonable and it definitely got the deck up an running in regards to the recording function working properly on the deck. For good preventive measures, Jerry replaced the belts on the deck. The 1976 Pioneer CT-F8282 had issues with tape speed. Jerry diagnosed the speed issue to be caused by improper belts used on the deck, along with the motor pad needing a rebuild as it was pulling on the motor. The deck is now functioning at the correct speed and sounding great! The CT-F700s issues were all corrected and repaired. It needed a Dolby B Lamp replacement, re-calibration of the Dynamic meter along with repairing the auto shut off mechanism as the deck was not shutting off when at the end of a tape. Thanks for helping get these decks back up and running! Lee Hartman and Sons are the best in repairing vintage gear. When I picked up these 3 decks, I dropped off 4 additional cassette decks for service and repair. The invoice cost was very reasonable for the decks picked up today. I am adding them to the photos!
Excellent customer service!
MY WIFE MARJORIE AND I LIVE IN ROCKY MOUNT VA AND SHE IS A PHOTOGRAPHER. WE WENT TO LEE HARTMAN AND SON IN ROANOKE VA ON WEDNESDAY. THE OWNER ROB HARTMAN FIXED THE LENS COVER ON MARGIES KODAK CAMERA. ROB HARTMAN IS AN EXCELLENT PERSON. HE IS VERY KNOWLEDGABLE ABOUT HIS WORK. WE WOULD HIGHLY RECOMMEND HIM FOR ANYONE WHO NEEDS ANY HELP FOR THEIR PHOTOGRAPHY EQUIPMENT. MARJORIE AND GARRY WRIGHT.
While I have never worked with or have had any work done with Lee Hartman & Sons, I can honestly say after today they will not be my first choice. I experienced some very reckless, erratic and rage filled driving from one of the employees today. While driving with my children in my minivan, I was actually fearful of the driver behind me hitting me or following me home based on his driving. I could not even see the headlights in the front of the truck due to him following so close behind me. I only know it was a Lee Hartman & Sons truck because I was able to see as he passed me when I turned and could see the side of the truck. I would not want someone driving a vehicle and representing my company being that dangerous on the road. Speaks very poor of that driver and the company he represents. Not that it matters because it is inexcusable but I was in fact driving 35 mph in a 30 mph zone. Bad for business!
We are lucky to have this shop in our area. Jerry has worked on all my vintage gear. Great service and they back up their work. Highly recommend!
Great customer service
This is THE place for professional Audio and Video! From sound systems and pro speakers, to Televisions, to Cameras, these are THE folks to see. No nonsense, no pressure, no double talk, just customer oriented sales and service! Their service department is also very professional, and more than willing to assist you to get your issues resolved. They truly go above and beyond to insure youre happy and satisfied. Check with them if you want quality products, with professional backup!
Always has the right part.
Excellent customer service - Ive always had great experiences here and Id rather deal with a reputable local outfit instead of a big box store. Theyll price match and the advice they provide is extremely helpful. We are fortunate to have such a great locally owned retailer in the Roanoke Valley.
If you need information or expertise on cameras, sound systems, or in my case wireless microphone, the service was great. They didnt rush me, instructed me on the product and let me try it out. The service and education was worth not floundering to buy it online.
I had never rented anything from Lee Hartman before, although I had talked about it and thought about it for various reasons. They didnt rent a few things that I needed, but they were just simply amazing and friendly and went above and beyond for me. And my rental was not even that much or that expensive, but they still treated me as if I spent thousands renting equipment. Mike was the gentlemen I had the pleasure of working with throughout the renting and picking up process and he even through in a few things that I ended up needing for no extra charge and I am just extremely pleased with them. Next time that I need to rent more equipment, Im going to them first for everything I can get from them.
I have been going to Lee Hartman & Sons in Roanoke for YEARS! It is THE go to place for camera gear and repairs. I would not go anywhere else. The customer service and knowledge is unsurpassed.
Brought in my turn table cause left channel was dead, turned out it just needed to be cleaned. They only charged me the diagnostic fee, much appreciated!!!!
Knowledgeable salespersons. Very helpful. Hartman services what they sell. Price matches any online or any of the big box stores. This review is based my purchase of a TV and a camera. I have no experience with their system installation service.
Everything for your a/v needs is here.
I had a camera problem that was completely my own fault. Not only did Rick help me with it, he was able to give me a few great tips. Lee Hartman is the only game in town for serious photographers or leisure photographers. I feel totally confident turning over my camera equipment to them to help me.
Helpful and very cordial, still trying to assist me with my particular issue.Lee Hartman & Sons is a fine establishment who I would recommend to any one, particularly audio needs.
Very nice, adaptable people. Great to work with for rentals!
A hidden gem. They have a great selection of professional photography supplies in stock. Good prices, knowledgeable staff.
Company must be in poor finicial condition when they cannot afford the gas to travel 100 miles to sell a sound system. Our church wanted to install a new system and lee hartman was recommend. Was told that I would have to wait until another church in area need a system to justify driving the 100 miles. For a $7000. 00 contract, i would gladly drive that far. Very poor customer service
Staff is friendly and knowledgeable. Excellent experience. Highly recommended.
Took my JVC RC-M90 (vintage 80s boom box) to Lee Hartman & Sons for repair. I knew parts would be difficult to find. Once the parts became available my box was restored to working condition.I really enjoy how well I was taken care of by Vikki and Tai (Repair Tech). My unit came out of repair with no scratches and it sounds great! Best of all the price for repair was very reasonable.If you have a high end device that needs attention they are the ones to go to :-)
Best place to shop. For top notch equipment
They were able to fix my camera that nobody on the internet thought was fixable and saved all of my footage from my round the world trip! Price was very reasonable for that kind of save. Thanks a ton!
Great local shop with a good assortment of photo and video gear!
Nice guy, but seriously more than 100% mark up on accessories....I love the idea of shopping local but this is why we cant and we wont go back!!
Disappointed after I paid $50 for repair estimate to be told they cant get parts for the TV. Figured they should have known that parts for a 9yr old TV would be questionable. Tony was very nice though.
I enjoy shopping at Lee Hartman and Sons, they are top notchand knowledgeable salesman. I have rented and bought their equipment and they always answer my questions. They have multiple top name brand equiptment. I specifically go for camera equiptment, lenses, dslr cameras, tripods, lens covers, speed flashes, batteries and more. They also clean cameras and work on them. Excellent customer service . I would recommend them to everyone who needs quality merchandise and knowledgeable salesmen. They are handicap accesable, and off street parking.
I find these folks to be very straightforward, honest and helpful.This will be our second installation with them
Helpful, courteous, up-to-date, professional and always with a smile.
I love going here I just bought me a nice 80 inch brand new Samsung TV they always give me deals always and if you really want a good deal just ask me and I will tell you his name but I rather not put it on here right now but also he sold me a 80 inch for my living room Samsung 4K Smart TV and then I got a 60-inch for my bedroom 4K Smart TV Samsung I like Samsungs and LGs And Sonys them are the only TVs that I will buy but I give them 5 Stars cuz I always get the hookup
We purchased a Canon camera with additional lenses. We also purchase a TV and stand from them. Very knowledgeable staff.
Only place that sells professional photo equipment, with good people to help
I brought my powered sub here for repair as an official JBL service center. After a $25 fee and 2 weeks, they called and said it would be $180 to repair. I can buy a brand new sub for $140 on Amazon/JBLs site...not sure if theyre trying to cheat people but something doesnt add up.
If youre into photography this is the place. Excellent sales staff.
Still working on my TV but so far they have bent over backwards to help!
Top notch customer service!
If you have questions about cameras and equipment this is the place to visit.
Knowledgeable friendly staff
I love Amazon
Friendly and very helpful
Awesome customer service!!!
Great service and prices
I went to get a piece of equipment checked out after i spoke with someone who told me to bring it in when I got there i was treated with a lot of hostility from the lady at the front desk then her boss came out and refused me service I think they were unprofessional and predujice also
Okay place to take video cameras to be repaired
Great service