Prices are a little high, but thats Orvis for you... People here are always very nice and happy to help. Location downtown is hard to beat too.

I ordered the Toughchew dog bed last week and was super impressed with the fast shipping time to Canada! Unfortunately my border collie tore into this “indestructible” bed within two minutes... I was on the phone with a real person from Orvis within three minutes! She very kindly refunded my money with no questions asked. FANTASTIC customer service. Will for sure buy from them again... but probably just for myself.

Very good service. Ryan was very nice.

Have been there two times to talk to the fishing employee he has not been there for 2 days.. The two ladies that are working there are not knowledgeable on the fishing equipment..

I dont do reviews often, but I have to say that Orvis (as we know) makes great products. Always high quality, great fit, long lasting and functional. But the staff at this location is even better than the product! They have selected items that draw compliments - this is new to me since I have no eye for fashion! These people and the products are awesome!

Although the prices are steep, its the best of the best. Staff is AMAZING!! Caring, yet give you room to shop. Bought materials to tie my first fly, which I caught a decent smallmouth on.

Thomas was great in helping me.

High quality clothing. High quality customer assistance. Enjoyable shopping .

Excellent selection of fly rods, reels, wading boots flues, tying equipment and outdoor clothing. Great staff that is very knowledgeable of the local fishing opportunities. Highly recommend them if you plan to fish in the Roanoke area.

Love Orvis!

My favorite place to shop! The highest quality and great customer service.

Stopped in on my way back to MN. Very friendly and knowledgeable staff. Took the time to set me up with the right flies and share info on the local rivers. Helped me with directions when we took a wrong turn on the way, and we even ended up catching fish in the end. Thanks

Good selection, very fly-fishing specific

I wanted though.Went to the outlet looking for a bargain. Hit and miss. Decent prices.

Such a great store and staff!

Fishing Staff is great and the fly tying materials are well priced.

The store manager and personnel are very helpful and go out of their way when it comes to returns. My problem is with the products they sell. I will be returning again for the second time in less than year with broken equipment. My son uses his tackle on average once a month. In the short time he has had it he has replaced the reel because the crank handle snapped off and now he is having to replace his rod which snapped while trying to land a fish (and the fish was not that big). We have paid will over 300.00 for this stuff. By comparison my 20.00 rod and reel combo from Walmart is still ticking after 8 years. Disappointing.

I work at the Orvis retail store in Downtown Roanoke.It is a great place to work.The store has very nice clothing and lots of fly-fishing materials that make fly fishing a great sport to get into.

Perfect place to shop if you have more money than brains. Overpriced dump that caters to clueless, affluent, older men.

The only store to shop at, if your into to fly fishing. Roanoke store is one of the best Ive seen.

I was extremely disappointed in the Orvis store in downtown Roanoke VA today. I first discovered Orvis as an employee. After working as a customer representative there, I was turned on to their high quality products and commitment to customer satisfaction. In fact I was so impressed by this company, that I have referred several friends and family members onto their products. I am no longer an employee but have remained a loyal customer and advocate for their brand. After my experience today, that will no longer be the case.I purchased a sweater a couple of years ago for my husband. He loved the sweater and has always been careful to follow the manufacturer’s instructions for care, however, the sweater began to come apart and there were a few areas that were torn. I took it to the store today to see if there was anything they could do to help me. I was very professional and started the conversation by saying, “I’m not sure if you can help me or not, but …” The response I got from the salesperson (Barbara or Brenda, no sure about the name) was a lot of eye rolling. I continued telling her that I had purchased the sweater about two years ago, unsure if it was purchased in the store or online. She looked at the sweater and told me that the warranty only covers manufacturer errors. She then asked if I had a receipt (which I do not after two years). I asked if she could please look up the sale (as a former employee knowing that she can) to which she hesitantly went to the computer and did so. Once she found the record of the sale, she again condescendingly stated that I had purchased the sweater at a sales price. Nothing else, she never asked if I would be willing to purchase a new one at a discounted price, or if I would be willing to pay the difference of the sales price I had paid and the full price; which I would have found both offers fair. Because she made no recommendations on how to settle the problem, I stated that I would really like to exchange the sweater, not have a refund, as my husband likes the sweater. Her response was that the color is no longer available. I asked what colors were available and she hesitantly showed me the available colors. I found a color very close to the original one and chose that one.As she was processing the exchange, she did not attempt to have any conversation with me. This would have been a great opportunity for her to make a sale. I would have loved to see if there was something new on the sales floor to purchase today, so I started to look around on my own. There was another sales person there that began to help me. He was very pleasant and more of what you expect from an Orvis employee. When the item I wanted was not in stock, he offered to order it online for me. The original sales person then stated that the color I wanted didn’t exist (I knew that it did because my sister had purchased one in a store in a different town). At this point, I was over this rude sales person and just wanted out of the store. I told them that I might order it online if I was still interested.The rude salesperson finished the transaction by telling me that at the beginning of the year the return policy was going to be drastically changed and this would not be allowed in the future. Again, not making the experience pleasant AT ALL. So thank you Brenda/Barbara for in just a matter of minutes, ruining a my customer loyalty and every good experience that I and my family and friends have ever had with the Orvis company. I guess I’ll start shopping with LL Bean more now.

Great outdoor clothes.

Great quality clothing