user
QW Furniture
1431 US-52, Rochester, MN 55901, United States
Appearance
QW Furniture
Comments
Ri
Review №1

Was unsure of ordering furniture online but rest assured this place is legit. We’re received our live edge walnut dining-room table and matching bench today and it is stunning. A real work of art. We are blown away with the quality and so happy to buy US. Shipping from Minnesota to Colorado was no issue.Order took 4 months as they told us but it was well worth the wait. Do not hesitate to order from this company. Communication and customer service was excellent. We will be ordering more from these folks. We will enjoy their art for the rest of our lives. The table was EXACTLY like the pictures online. Wish I could give 10 Stars !!

St
Review №2

Purchased Garnet open end table andsofa table from QW furniture.It wasdelivered yesterday.The delivery mentook extra special care transporting ourfurniture to our home.The pieceswere perfect.We are so thrilled withour purchase.The tables are absolutelybeautiful.The workmanship is great.Unbelievable detail. Highly recommend.We

Ra
Review №3

The quality of the Amish furniture is top notch. The vendor and delivery service is excellent. You will just need to be aware that it may take a few months for the order to ship. However, you will receive a solid wood furniture and know the type of wood you are purchasing. I personally have purchased solid cherry dresser, night table and bookcase. I highly recommend this vendor.

Va
Review №4

Just received our new swivel/glider chair. It is beautiful! Very pleased. Well worth the wait! Looking forward to enjoying this piece of furniture for many years.Levi, the driver, was friendly and very helpful. It was clear that he took great care with our furniture. The service and the prompt and responsive communication throughout this process. Great experience!

Ra
Review №5

Received chairs, your delivery person was great, kept us well informed on delivery and was helpful . Chair arrived in perfect condition and completely met our expectations. We had bought on line and never actually sat in the chairs, they were totally comfortable and were as expected. Great job ! It was worth the wait. Sioux Falls South Dakota

Pa
Review №6

Great business / team to work with, we had a lot of questions and the sales staff here was very helpful and patient with us. We ordered an entire Amish bedroom set for remote delivery in Texas. Everything went well and we love the quality and beauty of our new furniture. We feel like we got a great deal (steal) on a forever heirloom furniture set of super high quality. Thanks QW team for a wonderful experience.

Fa
Review №7

We ordered Benchmaster Furniture Vittoria Recliner × 2 on 5/22, total cost are $ 1710.96. After we ordered, we received a confirmation email from the QW furniture said they would be delivered in 4-6 weeks, but they delivered in 10 days when we werent there. it was (maybe) delivered to someone, but not us. We never received the two expensive chairs, the customer service told me to file a claim with UPS, but this is not a UPS mistake. It should be QW Furnitures responsibility to fix the issue ! We are very disappointed with the customer service .

La
Review №8

I’m loving my new bedroom set! The quality is excellent, and it’s so pretty. The QW staff was so helpful and knowledgable when it came to choosing wood, stains, and pieces for my special order. I couldn’t be happier with the end result.

Te
Review №9

We purchased a dining room table, six chairs that are upholstered, and five barstools. It just arrived and we could not be more pleased. It is everything we hoped for and more. The quality is unmatchable. The colors and craftsmanship is exceptional. Frankly, we were nervous. Ordering off-line does not allow for touching or seeing the end product. We are glad we took the risk! Special thanks to Laura for all of your help!

Wa
Review №10

SO SO HAPPY with these kitchen counter stools. Sturdy and beautiful in our cozy little kitchen. Well worth the wait and Collin in customer service was over the top!!!

ca
Review №11

We just got our furniture tonight and we are blown away! The quality of our bedroom set is unbelievable and the price you can’t beat for real wood! Now we want to get more furniture from them! I highly recommend.

Me
Review №12

Beautiful, well-built furniture. Its hard to find quality furniture these days but these guys have it. Pick your design, then customize with your choice of wood, finish, hardware, etc. They are even building us a custom storage bench to match the bedroom set we bought since it didnt come with one. We cant wait to get our new furniture!

Je
Review №13

Exceptional Quality and ServiceThe furniture we purchased from QW is stunning (Bayfield Dining Set and Farmhouse Hutch/Buffet). It is exactly what we wanted, and we could not be happier with our dining room set. When we started considering QW, we were a bit apprehensive about ordering furniture sight-unseen. Then we connected with Brittney, and she was amazing. She answered dozens of questions, sent us wood/stain samples... and was attentive and patient every step of the way. As wonderful as the furniture is, the customer service is a huge part of why we bought from QW. It takes some time to make quality wood furniture, but it is 100% worth the wait. The bottom line is that everything from our first question to the final delivery and set-up could not have been better. We are beyond pleased and will be return customers

Jo
Review №14

Whom ever didn’t give 5 stars it must have been an accident. Drove 5 hours and got a kitchen table that looks like art. Worth the wait, worth the drive.

Br
Review №15

Horrible customer service. Our order was wrong not once, not twice but 3 times and each time customer service got worse.

Co
Review №16

When I found their products online I liked what I saw. I called to confirm I’d be getting what I wanted. The customer service was top notch, the product was better than I expected, and the delivery guy was awesome. If you have hesitation let me tell you it will be more than you expect. Thank you QW, the experience was positive.

Pa
Review №17

The Amish secretary desk is an absolutely gorgeous piece of furniture! I am thoroughly impressed with the quality of workmanship and the overall beauty of the piece. I was a bit apprehensive about ordering an item like this on the internet. But the customer service folks answered all of my questions, made it easy to order samples in advance so that I could see the wood and the appearance of a finish in my home before I purchased it it was excellent customer service, and it resulted in a beautiful new piece of furniture in my home

Br
Review №18

Super nice, very patient and understanding. They want you to be happy with your purchase.

al
Review №19

Absolutely love my new bed and dressers! Worth the wait!!

To
Review №20

We bought our table & chairs online and had it delivered to the north side of the Twin Cities. It was well worth the wait! Working with Collin was easy, as he put together our custom table order, which was made out of solid walnut with black leather seats on the chairs. It is absolutely beautiful and the chairs are comfortable! Great customer service.

St
Review №21

I wanted to express my thanks and appreciation for Quality Woods going above and beyond my expectations during our recent purchase of a dining room set. We loved our new dining room set, but the table height was too tall for us. I hesitated even contacting Quality Woods, already assuming that nothing could/would be done as this was a custom order piece. Much to my surprise, we were told that the table height could be altered and QW would pick up our table on their next delivery to my town. Not only did they adjust the table height for us but at no cost.Our entire purchasing experience was great-- from the browsing to ordering, delivery and re-adjustment. We bought a very quality piece of furniture-- and it came with exceptional customer service.We will certainly come back as other furniture needs arise and we have shared our great experience with our family and friends.

Am
Review №22

The furniture is beautiful and well made, but the finish on my furniture is horrible. Here is my story. I was looking for solid wood furniture to update my bedroom and found Quality Woods. I was hesitant to order furniture online that I had not seen. After looking at the reviews and talking to customer support, I decided to order. I ordered 6 pieces from the classic shaker collection and anxiously waited for the delivery not knowing what I would get. My furniture was delivered Wednesday March 3rd, 2021. The delivery team did a fantastic job of moving the furniture into my room and setting it up. They were kind, courteous, and professional. The only problem with the delivery was the fact that there were no brackets to mount the dresser mirror. The delivery team assured me that they would be coming through in a couple of weeks and would stop by to mount the mirror and they did. The furniture is well made and I loved it. My issue with the furniture became apparent as I took a soft cloth to wipe off the travel dust. It was then that I noticed that although the furniture looked fantastic, it was rough and bumpy to the touch and some spots actually snagged my cloth as I wiped it down. I was so disappointed. The finish on 5 out of 6 pieces was horrible. My husband called to complain about the furniture and they told him that when the delivery team came to mount the mirror they would look at it and write a report so that they can address it with quality control to make sure it didn’t happen again. When the delivery guy came out, my husband showed him the finish and all the rough spots. The delivery guy said it looks like overspray and showed my husband how to take a plain white piece of paper and “sand off” the overspray. Huh? That was their solution? We were to do the work ourselves on our brand new furniture? It did work in some spots, but not others. I still have rough to the touch furniture with a couple of runs from the stain and even a screwdriver size dent on top of my armoire. I am hoping that Quality Woods will work with me to resolve this issue. I hope my review is helpful.

Su
Review №23

I have purchased a writing desk and a nightstand from QW in Rochester. Brittany was my contact for both purchases. I bought the writing desk about two years ago and the nightstand arrived yesterday. My experience has been superb! Brittany was gracious and competent, helping me choose my furniture over the phone. She followed up on every detail. The furniture is beautifully made and will stay in our family for a long time, generations I hope. The delivery person was pleasant and right on time. I highly recommend Quality Woods Furniture in Rochester. Susan Kosar

Jo
Review №24

Found out table and chairs. Thanks QW!

Ja
Review №25

I was extremely surprised at the kindness, patience, helpfulness I received from a young lady named Brittany. Really. Sounds like this was a great deal with true Amish quality. We are building so timing is everything. They will make it for when we need it. Great experience

Ma
Review №26

I love my custom build beds. I built a vacation home at the beach and wanted to fit a trundle bed underneath the beds so I could maximize the space for more visitors. Brittany Sexton helped me find the perfect beds for the rooms. She then worked with the builder to create a 15” clearance under the beds. I paid to have the beds delivered and set up. Eddie was the person that delivered and set up the beds. He was so nice and knew exactly what to do. I was amazed that could deliver to Mississippi. The beds are top quality. They exceeded my expectations. If you want beautiful quality furniture at a great price with great customer service, then Quality Woods is the place for you. I love love my beds!!

Mi
Review №27

QW furniture gave me a quality cherry table and chairs, Even with the Covid problem they worked out manufacturing and delivery in a seamless manner. I am very happy with my purchase, and service. I highly recommend visiting QW in person or by the web which is how I made my purchase. Well done QW furniture and your entire family.

An
Review №28

Very prompt delivery. good quality stain. Thanks

Ca
Review №29

I am thrilled with the dining room set that I orderrd. It was worth the wait to get the beautiful crafted furniture that I got. The delivery people were very gracious and placed everything and put together the table in a timely and caring manner. They definitely know what they are doing. As to the craftsmanship of the pieces, you can see the care and love that went into its creation. Every piece is beyond beautiful. I have always loved oak furniture and I know the people who crafted these pieces love it too.

Ja
Review №30

I ordered 6 pieces. All first rate furniture. It was the Kenwood collection. It was delivered in a padded trailer. Absolutely no damage. Gorgeous furniture will last a lifetime and someone elses. This furniture will never be dated and tired of. Fits perfect in a mission style home. Very pleased with everything this company made for me. Very few companies get it right the first time. This furniture maker did. Also their website is easy to navigate and order. I would like to thank QW furniture for making this furniture for me. Ive also ordered a cabinet from this furniture maker and Im sure it will be beautiful too. Well I got my cabinet 3 weeks ago. This one is rustic quarter sawn wood. And absolute stunning piece. Arrived undamaged and lives up to the price. If you like the best, this is the company to consider to make your furniture. It takes a while but well worth the wait.

Ki
Review №31

If you are looking for real wood furniture that is truly well made and you appreciate the long lasting beauty of hard wood, this is your store. A bit overwhelming at first with all the wood items, but with the helpful knowledgeable staff, shopping is easy and becomes fun. It doesn’t take long to recognize that you have many choices to get exactly the pieces you want made with the wood you like with the finish you choose. The furniture at Quality Woods is not your worth half what you paid the minute you walk out the door furniture, rather it is well made long lasting and beautiful furniture that likely retains its value over time.

Se
Review №32

Great working with the team here. Not easy buying furniture online without seeing it in person, but Brittney was great(and patient) helping us get what we needed and make some custom tweaks.

Je
Review №33

I am speechless! I cant begin to say what a wonderful experience this was! From the day I ordered to the day it was delivered! Jecky that was the best delivery we have ever had!! You did a wonderful job! Everyone was so professional at QW. Cant wait to order more! Love my new bedroom set. Everything i could of imagined and more!!

To
Review №34

Called QW inquiring about a dresser that we couldn’t get in my town. They were able to order it for me and would ship it it to my home in a totally different state. They had a very reasonable delivery fee and their price was lower than anywhere else. Communication was excellent and very responsive to any questions. Our dresser was delivered on time and in perfect condition. Would definitely recommend them

Li
Review №35

I have been a long time customer of Quality Woods and have never been disappointed with any of my purchases. I keep coming back and always find what I’m looking for whether in store or special order. Love coming in just to see what’s new

Th
Review №36

Great customer service! Great prices! Craftsmanship of the products,hands down the best! Need something made in different color, special made, they will try to do what it takes to make the customer Happy! Recommend highly.

Ma
Review №37

Really impressed with Quality Woods Furniture. We bought the piece online and had it shipped to our home. It is absolutely beautiful. Very well made, great packaging for the long trip, excellent delivery time. Could not be happier.

Ri
Review №38

We decided we wanted a quality dining table made in the US. QW Furniture provided that for us! They were able to customize everything I wanted, communicated with us throughout the process, and delivered a beautiful piece. I was extremely pleased with them and would use them again!

Ni
Review №39

Works with customers to make them happy and satisfied.

Mi
Review №40

Nice people and absolutely beautiful furniture!

TH
Review №41

Buy alot of amish furniture this place is wayyyy over priced they are very proud of their stuff ouch

Lu
Review №42

Helpful, knowledgeable and accountable. Enjoyed our experience and will enjoy our quality furniture for years to come!

Em
Review №43

Great salespeople that are willing to answer questions and help find what youre looking for.

Ma
Review №44

Best furniture store in Rochester! The highest quality of solid wood furniture!

Sh
Review №45

The furniture quality is top notch and the sales staff are helpful and friendly

De
Review №46

Very good service. Beautiful furniture.

Ly
Review №47

Great deals and quality

Ke
Review №48

Solid wood with nice designs

Information
55 Photos
48 Comments
4.8 Rating
  • Address:1431 US-52, Rochester, MN 55901, United States
  • Site:http://qualitywoods.com/
  • Phone:+1 507-289-6866
Categories
  • Amish furniture store
  • Furniture store
  • Bedroom furniture store
  • Mattress store
  • Office furniture store
  • Outdoor furniture store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:9AM–5PM
  • Saturday:Closed
  • Sunday:10AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations