I am a longtime customer of Mercedes-Benz Rochester, having purchased three vehicles from them. This dealership continuously lives out the MB motto of, The Best or Nothing. My sales consultant, Jason St. John has always been perfectly in tune with what I want, and goes above and beyond to provide me with a premier experience in purchasing my vehicles. I consider him not only my sales consultant, but a friend as well. Stephen and the service team have been absolutely superior in providing me with top-notch care whenever I bring my vehicles in. They are the reason I choose to drive 70+ miles for my vehicle needs, instead of going to the MB dealership in my backyard. If you are in WNY and are an MB lover like me, or are considering joining the MB family, do yourself a favor and use West Herr Mercedes-Benz of Rochester, NY.

I could not be happier with my experience at Mercedes-Benz of Rochester. Jeremy was so incredibly patient, professional, and communicated with me throughout every step of obtaining my new lease. He worked with my schedule and made the process so easy. Everyone at the dealership was amazing when I picked up my car, Andre and Fred made sure I had everything I needed and were so attentive and accommodating. I loved my experience and my new car has exceeded all expectations!

Great experience as always at Mercedes Benz of Rochester. Jeremy Wabick takes care of every detail. Exceptional customer service. I couldnt be happier with my new vehicle!

Stephan Murphy is absolutely one of the best at Mercedes Benz of Rochester. He is very knowledgeable, informative, and easy to work with. Most in important he always goes the extra mile on more than one occupation we experience with him. He ensure his clients always satisfied with their service visits. Thank you Stephan and Team at Mercedes Benz of Rochester!

Very pleased with Mercedes except for the Diagnostic fee. I own an X5 from BMW Rochester and a CLS 400 from Mercedes Rochester. We originally leased the CLS and I bought it off the lease and paid for it to be certified and bought the extended warranty. The CLS has less than 30,000 miles and we do all service through West Herr. When I came home last Thursday to a dead car, we used roadside assistance in which they could not start the vehicle in which they brought it your location. Rather than start with we are sorry something is wrong with your vehicle, the first response was it is a $370 diagnostic fee to look at the car. In all honesty I was shocked and disappointed as this has literally been my only service issues and rather than taking car of it, you charged me $750 for a new battery, the diagnostic fee and to plug a slow leak in the driver’s side rear tire. Essentially $0 of what my certification and extended warranty payments went to this experience. To me the plug fee and battery fee would have been reasonable. To jab me with the diagnostic fee for what any reasonable person would have assumed was a dead battery felt like I was being taken advantage of. You asked. I offered. Love the car. Not happy with the diagnostic fee for a certified car under warranty.

Jeremy, Dave, Fredrick and the MB team provided excellent advisement on the features of the wide swath of choices available at their location. Ultimately chose the newly updated GLC300 for the wife. Happy wife - happy life. These gentlemen helped put me in that space. Thanks guys.

Cody is super!!!!! Very kind, very professional and He goes out of his way to satisfy a customer. I can’t ask for more. I grade him 10 STARS. 👍👍👍 Not fiveThank you Cody for your superior service.Rachel Levy

Rochester mercedes has always done a great job. The price is very reasonable. A lot better than other luxury brands dealers. And Steve Murphy is the best. Always take good care of me

Exceptional experience with friendly staff. My loaner as well as my own car was ready to go without any delay. I would definitely recommend this place for car service needs.

It was a delightful experience to work with James. He made my purchase at Mercedes-Benz feel seamlessly.

Service has always been exceptional at Mercedes-Benz dealership. My service advisor Stephen is very knowledgeable, courteous and definitely an asset to West-Herr Mercedes. You drive away confident knowing your vehicle has had the service needed done properly.

Always detail orientated and professional. At the end of the day customer loyalty and satisfaction is at the top of the list. Lynne is the best. I would recommend these folks to anyone.

I always had a good experience with Mercedes stuff.But it was like ‘Good morning’ and ‘Your car is ready ‘. Not much of interaction. Then I was supposed to leave a good review.This time I scheduled my appointment on line as I always did in a past, but found out on arrival that I was not on the schedule at all.Angela was outstanding! She made sure that I was taken care of. She wasn’t just genuinely polite and accommodating, but also very informative throughout my visit. She turned out my initial disappointment into a great experience.Thank you Angela!

Jason and his wife are a wonder team. The car buying process was easy and stress free. It started with me identifying a car on the internet and working a deal contingent on my test drive. Very accommodating! Fair value for my trade and finance manager was wonderful to work with. Facility is first class.

It took several weeks to obtain a service appt.Service staff excellent and employed frequent communication by text.The price for auto repair at MB was comparable to a well known independent auto repair shop.

I had an excellent experience from the moment I called about my GLE to when I picked it up yesterday. My salesperson Jeremy had everything ready for my review and signatures, Steve walked me through the maintenance plan and various other protection plans and Kyle walked me through all of the features and options (and there are a lot) on my car. Buying a vehicle during a pandemic and microchip shortage made this a unique experience for me. Mercedes-Benz of Rochester made it quite enjoyable. I look forward to doing business with them again and would highly recommend them if you’re in the market for a Mercedes!

Exceptional service! Owned several high line cars and these guys are the best! Thank you Cody!!!!!

Angela is the one of the most amazing service representatives I have ever dealt with! She is extremely knowledgeable, professional, kind, and overall just such a pleasure to speak with! I consciously choose to drive an hour from my house in order to get my car serviced at MB of Rochester, mainly because I know the customer service I will receive from her. I cannot speak more highly of Angela and the team at MB of Rochester!

I’ve been a client of Mercedes-Benz of Rochester for over 13 years. During that time, I have had an outstanding customer service experience. I seek the advise of my service advisor Stephen Murphy who provides honest recommendations to ensure the safety and longevity of all my vehicles. I could not be happier with the products and services MB of Rochester has to offer!

The advisors are helpful proactive and communicate well. All charges and service was communicated upfront. One of the things that really impressed me was my advisor Angela saw that my inspection was going to run out at the end of the month and went ahead ahead it completed before I picked up the vehicle.

My first time leasing a Mercedes and James was amazing!! He is so genuine and you can tell he really wants the best for you. I felt very comfortable with him and not pressured at all. Thank you so much James and the whole team, you all made this a great experience :)

Always professional and personable. I exclusively use Murph and his team for all my maintenance and repairs.

Very efficient. Always a friendly and a pleasant atmosphere. They accommodated me quickly while I waited even though they were quite busy.

Mark was a terrific sales person. MY APR was great and the deal on my warranty. Ive defiantly spread his name around town.

Very good very nice car salesman very professional had good experience with him took time out to help me find the right car love it look forward to do more business in the future job well done than you very much😊

I have been dealing with Angela for years and always had positive experiences! I know that Angela is leaving and will miss her contagious smile and energy and wish her nothing but the best.

Cody and his team provided top notch service from immediately welcoming me upon arrival, keeping me informed throughout the entire process, and helping provide an overall great customer experience. I would highly recommend him and his team. Great experience!

Stephen and Gary were absolutely wonderful for fixing my 1984 380sl. They were able to quickly diagnose the problem and communicate it effectively within a very short period of time. Thank you so much!

Went for a standard Service A. Was treated fairly and the wait time was just as expected. Around an hour or so. Paid a little more than I thought I would but it is worth it for the peace of mind.

Brought 2011 C300 in for a recall on the airbags. Appointment was easy to schedule. Service was done timely and car was washed and vacuumed when I picked it up. Everyone was professional and friendly.

Needed to have new keys to replace and programed as old key(s) for 2008 R350 failed causing car alarm to sound off randomly. They deactivated the alarm horn until new keys arrived . Now all is fine.. and quiet!

The employees are wonderful. Everyone I have worked with from sales to service have been dedicated, professional and all seem like genuine nice people. Angela and Stephen in service are THE best, and treat you like family. I would never go anywhere else to purchase or maintain my vehicles!

Every interaction Ive had with Mercedes of Rochester has exceed my expectations, in light of my most recent service visit I was greeted politely and professionally by every employee I encountered. My meeting with the service advisor, Ms Subject was relaxing and informative, as she addressed my concerns gave me information on any updates and politely informed me of my lapse of inspection. Then I was greeted by the mechanic, Rob who laid out his plan of attack along with advising me of what was needed and what would be advantageous to be preformed on a future visit. Seeing my van supports my livelihood, I have total confidence in the Mercedes of Rochester team, and I cant say enough to thank them !!!

Steven is amazing!!! Been working with him for more than 10 years and it’s always a great experience.

Stephen & Doug along with their staff are first class I’ve always been satisfied with the work and the way they treat us They always remember who you are thank you so much from the Polce family

Stephen in the service dept. is awesome. Have known him from past incarnations of the Benz dealership in Rochester.He takes the time to understand the problems and then fixes them fully. It is because of him that I am still with West Herr Benz of Rochester.

Called to schedule service appointment the scheduler asked if I needed a loaner car. I didn’t ask for one they offered it. I arrived and 30 minutes later I was sent on a ride to Hertz rental where all of my personal information and credit card was requested. They then set me up in a Hyundai which smelled of cigarette smoke and was lacking fuel. Although I was told the car was freshly cleaned and fueled. I then picked up my car which was in perfectly good running condition for a normal service to then leave with my car vibrating in the rear. While I am not normally a conspiracy theorist I do see some consistency in other posts where a car was brought in and came out with other problems. Between the horrible experience of being sent to a rental company to now a new problem on my car I am excited to trade this car in and move away from Mercedes. If Mercedes is “the best or nothing.” I think nothing wins!! Do yourself a favor go to Dorschel our other car is a Lexus. Amazing service fair prices and yep they actually give you a loaner car on the spot that doesn’t smell!

Brought my car in for routine service. Service was started on time and progress was reported in a timely manner. Have to give them 5 stars.

My car salesman, Joe, was such a pleasure to work with. He made my experience hassle free. He spent his time to develop the best deal for me and he respected my budget perfectly and he got me into the exact car I wanted. He’s extremely attentive, professional, and goes above and beyond the call of duty. I appreciate all the efforts that Joe did to help me and if I could rate him more than five stars I would! I look forward to continuing business at this dealership!

The service is OUTSTANDING! The work is always performed in a very timely manner and always repaired correctly on the first time. All the workers are very friendly and the service office is the best! Ive been going here for more than 10 years and Ive never had a bad experience.

Lynne and the Mercedes team exceed expectations. First class service and a trusted team of professional experts in their field. Appreciate and thank the Team at the Rochester dealership.

Mercedes Benz of Rochester is in a class of its own. The service they provide has been the best dealership experience I have ever had. Stephen who has been my service advisor for the last 4 years is top notch and truly a professional in his field. Very pleased with this dealership and would recommend them to everyone.

Stephen is the Best He Treated me with the Utmost Respect and he was Very Knowledgeable about my car and what needed to be done now and even in the future. Thank You so much!!!!!!!!!

Stephan, the service manager is great and I come there because of him. All the staff treat the customers so much better with respect and service compared to many years ago. Part of the credit for this change must go to the top as every one has become better. 🙏🏼I was telling my wife earlier as how the entire Benz staffs and it’s culture is so much amazingly positive compared to 5-7 yrs ago. 👍It is good feeling from customers point of view.🙏🏼Dr. Balaji

I just picked up a new Mercedes GLB 250. Buying a car right now is a challenge for all parties. My sales professionals at Mercedes Benz of Rochester were Jason St. John and LeeAnn St. John. I was very pleased with the service, communication and overall buying process. I would highly recommend Jason and LeeAnn for those seeking to acquire a Mercedes Benz vehicle.

Would have a hard time doing automotive business elsewhere, in very large part due to the the superlative service department experience provided by Angela, my service professional.Truly outstanding!!

Purchased a used 2018 GMC Acadia Denali, Drove for 31minutes on the highway. The car started pulsating and was smoking around the right front end. Stopped the car and checked the area and found the right front tire rotor very hot and smoking, Called dealer and stated our issue. They wanted us to drive it back which we wouldnt do it, concerned about possible additional damage. Very poor communication from dealer.They said that they would send us a tow truck.. We waited for at least an 1 1/2 hr. The never kept us informed until we contacted the dealership. Found out then that our salesman was bringing us a car, which we found out after we called the salesman. Rear rotors were missed during the initial UCI. After we had the initial problems, the dealer replaced the the 4warped rotors. 1 1/2 weeks after our dealer WARRANTY the pulsation and smoke on front wheel occurred again. Had all the rotors, pads and calipers inspected in our hometown. The car was taken to a service garage, they inspected all the rotors, pads, and calipers were inspected. The right front caliper needed to be replaced. Overall, unsatisfied with this dealer

Our rep Stephen is always ready when I come in for services on my ML350. I was in and out with ease.

Far above and beyond courteous professional friendly customer service. I was offered water or a beverage in an Outstanding Facility. I felt like part of a Big family. I chose to take the 1.5 hr. drive there instead of scheduling Valet Setvice. because I’m part of their family❤️.

Always great customer service when I go here. Merayha is awesome as well and always keeps you up to date on your vehicle!

Stephen is the best there is no joke he always looks after me.ask for Stephen when ur going in I promise u won’t be disappointed

I had a small issue during service . Cody addressed the issue immediately. He was professional, patient and accommodating. My issue was resolved in a more than acceptable amount of time.Angela always goes the extra mile to make your experience as pleasant and convenient as possible.

Stephen Murphy is the best customer liaison I have ever had experience with. He is courteous to a fault. He always takes the time go over the work in detail and gets answers to any questions. He is the main reason I continue to use Mercedes of Rochester for my automotive needs.

This was my first time dealing with the Mercedes Benz service department. Stephen was the best. He kept me well informed and made a call to me after hours! He was very patient with me regarding the technical parts of the repair. I will feel very comfortable going back.

Great options at this location

This was my first time bringing my car in for service. The entire process was carried out efficiently and safely. Everyone was friendly and helpful. When I picked up my car it was as clean as it was the day I bought it. Spotless inside and out! I was very happy to have it sparkling clean after our long salty winter!

Merahya is so helpful. Thanks for a great experience.

Zach in parts was very helpful. 1st class establishment here very professional. Thanks guys.

Working with Jay at Mercedes-Benz dealership in Rochester New York was a great experience. We love our GLC 300 and we are glad that we decided to purchase it after our lease ended everything went very smoothly. He was very helpful Their service department is great as well. Everything runs very seamlessly there. I highly recommend this dealership they make you feel like a valued customer there. Sincerely Deb Difondi customer in a

Doug was excellent when it came time to go over all the workings of my new purchase. He sat in the vehicle with me for 30 minutes and made sure I understood all the new components having to do with the computers and engine. Merry satisfied with my purchase so far!

Appreciate working with Lynne and the service team. It is a bit of a drive to get there but worth it.

The dealership offers the best service experience around. It’s twice as far away as the dealer where I live but I’d rather go the extra distance for the level of service offered. Always have appointments available, loaner vehicles, and even valet service. I’d highly recommend the dealership !

Very smooth and efficient experience. I really enjoyed working with Bob and the team through the process!

Steve Murphy and crew go out of their way to please the customer. Having a user car and coordinating pick up and drop off of our two mercedes vehicles is a stress free service they provide. Everyone is very professional in my interactions with this dealership. I have owned 3 mercedes currently and in the past and will look at this dealership for my next mercedes vehicle. Thanks for you professionalism and customer care.

Unlike Romano Syracuse Dealership, this Rochester dealership do not play games. I met Steve (service technician) and he was straight forward and honest. I pray that he gets promoted to a higher position someday. They do not recommend anything that is not needed. They will diagnose, go straight to the problem and fix it. I have never met a Mbenz dealership as truthful as this one. All the employees are classy. I towed my car from Syracuse to Rochester because I did not trust the Romano dealership. Keep up the good work guys!!!

First class, I always feel valued, I 100% recommend! Stephen Murphy, you are the best!

The service was excellent. They were very accommodating.

Efficient service, pleasant refreshing wait area, everyone courtesy

My agent- Jeremy Wabick was just PHENOMENAL. I really enjoyed and appreciated how he greeted my husband and myself in our initial meeting. In addition, his customer service skills were outstanding from there on. He communicated with my every step of the process, he understood my needs, budget and what I was looking for in a vehicle. He was patient, attentive, professional and friendly. I truly felt like I was a bother at times, but not once did he or any if the staff at Mercedes-Benz of Rochester I encountered made me feel that way. JEREMY is the BEST and even though I looked at may other vehicles with different dealerships......his EXCEPTIONAL CUSTOMER SERVICE SKILLS made me seal the deal....... THANK YOU SO MUCH JEREMY. I would recommend this dealership to any and ALL. Mercedes-Benz is truly THE BEST OR NOTHING(and they really show it in everything they do.)

The entire staff at Mercedes Benz of Rochester is incredible. They are polite, friendly, and customer focused. I bought my car a few years ago and have worked primarily with Lynne since then. She does a wonderful job and clearly cares about her customers. If you are in the market for a Mercedes Benz.... go to Mercedes Benz of Rochester; you’ll be happy that you did.

Great service advisor, communicated very well, only negative thing other than price was when I got in the car the seat had been moved and when I went to readjust I noticed that the controls were now loose on the side panel ( maybe a broken clip?) but other than that it was a good experience.

The service I receive at Mercedes Benz of Rochester is always the highest quality. I still feel like I have a brand new car! Angela has always given me thorough information and I don’t feel pressured to have unnecessary services. She is great and I would highly recommend their service department.

Great Experians, Jason was professional, the price of the vehicle was the price with no nonsense, fast service would definitely recommend this place.

This is such a pleasant place to do business! They are efficient, and do a great job of diagnosing problems while they are small. Stephan is awesome at keeping you informed about what’s happening with your service.

Really professional. Awesome experience...finna get the whole family to roll up and cop a Benz!!! Lol

Everyone over at West Herr Mercedes was extremely helpful. They made taking care of my car and my time a top priority!

I was extremely pleased with the service I received from my salesman James Jones. He was personable and answered all my questions about my vehicle.

I have purchased 3 cars from MB of Rochester the latter 2 from Jeremy Wabick with whom we have been very pleased. His performance through the sales process and after, was outstanding. Hes just a genuine guy whos very helpful, trustworthy and communicates well. We highly recommend him.

I took my car here to be serviced for an abnormal noise when decelerating. They discovered a recall and serviced my vehicle while throwing in a free alignment. Ultimately they said the noise was due to the tires and if I want my car to be show room new, new tires would be recommended but certainly not needed at this point. I was relieved that they were honest, thorough and werent trying to find problem that didnt exist to make money. This experience felt customer friendly and I left me feeling very satisfied. I would recommend this dealership to friends and family. Big thanks to Stephen and his team.

Service was excellent. Angela is always clear and informative. Recommended

Andre and Fred worked together and got me in the truck I wanted ! Great service

We had our Sprinter camper in and Angela was very knows. She saw that things were done right,band was Very courteous.

Staff was very kind and courteous—getting me in, impromptu, at the end of the day!

Great service department. They are friendly and they follow up!!!!

Theyre efficient, curteous, and friendly and have a great coffee machine in the waiting room. That they offer free shuttle service and new Mercedes loaners is icing on the cake. We love the comfort, ergonomics, and utility of our 2015 ML series SUV and look forward to having it for many years to come.

We had a great experience with Joe Cimino and team. We bought a beautiful GLC AMG 43.

I want to give thanks to Max Merritt and Steve Singsavatdy for this perfect car buying experience. I’d never thought I’d buy a Honda from a Mercedes dealer.There was a 2015 Honda Accord for sale there that got sold when I was ready to buy, but there was another one at another west herr dealer that’s cheaper and has more features but still the same year. So I went with that one. Although the one that was sold was in better shape, but the one I bought was perfectly in my price range and still in good condition. I wasn’t happier with any other car I looked at than the 2013-17 Honda Accord V6 during my time of car shopping. The features, the quality, and the ride just blows my mind. The car is fast too.It’s been a week since I’ve bought the car and I haven’t regret a single thing. I’m happy with my purchase. Again, thanks to those two at west herr Mercedes!

Everything went smoothly! Very courtesy! So far I think the problem is fixed!

As always, over the last 15+ years, MB of Rochester, NY takes care of us and our vehicles expertly. Super easy to work with, amazing attention to detail and ALWAYS pleasant and courteous. We only drive Mercedes and we ONLY work with MB of Rochester, NY!

Always a pleasant experience dealing with Mercedes dealership. They are extremely professional, knowledgeable and courteous. Service Adviser Stephen Murphy is very attentive to details, as well as, getting the job done in a timely manner.

My experience was just fine. Lynne is always great to work with.

Cody and Service Team at Mercedes Benz of Rochester where great, fair and communicated well.

Steve really does a nice job . In the past he went to bat for me and got coverage even though my warranty was up by a couple of months. Always a pleasure to work with.

The routine was completed in less time than was estimated and the car was washed and vacuumed I am very happy with the service.

Lynn was very helpful, she order the parts I needed and also advised me of the pending service required for my car. She understood that I only want to take care of the things I can in for. She place my order and will call me when it comes in.Thanks LynnTroy was very helpful, he got my car in and out in a exceptable time frame. Car is riding nice, I wish I could have spoke to someone about helping me program my gerage door opener. I am have a hard figuring it out. I wish the dealership would look into providing loaners for its valued customers no matter the age of their car. I have 58,000 miles on my 2010 s550 less than some newer models that some customers own. But cant get a loaner. (Not sure about this policy)Thanks Troy for your help today.

Over the course of several service appointments, both quite major and also trifling, it has been a consummate pleasure to interact with Stephen in the Service department. Explanations and all available options have been clearly, and patiently, provided regarding an aging vehicle where that was exactly what was needed. More than well done!

Angie from Mercedes is the best! Shes super understanding and very easy to talk to. She always checks in and keeps you posted throughout the day. I never worry when I leave my car there. Great customer sercice!!

Thanks for the excellent customer care as always, Lynne!I appreciate West Herr Mercedes staff and service. Cheers, John Nugent, Rochester NY

James is the bomb. Got me in the car best suited for me. Staff is efficient and organized. Highly recommend.

Awesome service every time. Great customer service 👍🏼