I took my car for a collision estimate and then repair. From the first contact to when I picked up my car I worked with John Lipani the collision manager. John was great, very professional and helped me with the insurance claim, rental car and kept me informed along the way. The car was fixed professionally and to my satisfaction. The collision repair team did a great job repairing my car. John was superb to deal with! I highly recommend John and his team at Valley!

I went in for some mechanical issues that I was initially told wouldnt be covered by my warranty, and would cost approximately 6,000.00. The service tech, Elliott Palmer, called me back to say that he was on the phone for several hours going up-the-chain to see if there was any way he could get it covered. After speaking with several people at Cadillac, he was able to get everything covered! He then told me it would only be a day, even with the supply issues we are all dealing with right now. I am thrilled with his ability to get these items covered. This is the second vehicle I have purchased through Valley, and I am extremely satisfied with the experience. Thanks again guys!

My Cadillac XTS kept shutting off when driving it was random. I changed the battery twice and finally it did it again. It was towed to a AAA approved shop that couldnt diagnose it so it was towed to Valley Cadillac. They diagnosed it as the fuse block on the battery a resistor was stuck open they fixed the problem so far everything is good I payed more for the dealer to diagnose the issue but they have the technology and the part so I have no complaints Elliot Was my service writer and he was awesome and easy going the techs had my car done in a day. I would recommend them if you have a Cadillac with gremlins to go here.

In March I decided to take a trip to Rochester with no intentions of purchasing a vehicle. I ended up stopping at Valley Cadillac which is about 100 miles away from me. Once I arrived at Valley, I walked around the lot and found an XT5 that sparked my interest. My grandson and I were then approached by Emily Fischer, a saleswoman for Valley. She was very pleasant, outgoing, quick-witted and extremely informative about the vehicle. She asked if we would like to take it for a test drive and we said yes! Once we got back, we talked some numbers and I ended up buying the XT5. Emily made my purchasing experience hassle free. Valley Cadillac should be honored to have her as a saleswoman as she is an exceptional asset to the company. I will definitely be coming back in the future to purchase another vehicle from Emily.

My experience with Valley Cadillac was great! Emily was helpful, informative, friendly and patient with me- helping me to find a vehicle that fit my budget and my preferences. She reached out as soon as they had a vehicle on their lot she knew I would like and we were signing paperwork within a few days! Love my “new” car, thank you Emily! 5/5

We had a serious time issue, service was able to get us in quickly, they were very efficient. All of the staff was incredibly helpful and professional. Elliott was very friendly and it made our experience pleasant! I would absolutely recommend Valley Cadillac to everyone.

I bought my used 2019 Cadillac XT4 from Valley dealership. My experience was awesome! The car was totally detailed! My sales consultant, Xavier, was super friendly, knowledgeable and made the process smooth & easy. He was prepared. We were out of there in no time!! Great experience!!

David Mon Daniel, thanks so much for an amazing experience with purchasing my cadillac escalade. I highly recommend Valley cadillac and especially David the sales representative. Very accommodating with questions and any concerns. Daniel handled the paperwork which was very easy. Mon the manager spent thirty minutes going over features of the vehicle. Thanks again gentlemen!!

Mon and Ray Burke from valley Cadillac bent over backwards for us. Hands down the best buying experience in the county. The dealership is immaculate and you could eat off the floor and the showroom. Super great experience again. This is our fifth Cadillac from them.

Big Ups to Ray Burke!! He was my salesman when I purchased my Cadillac XTS last week! He was fantastic in getting me approved on not just one car but two of them!! He did an awesome job in giving me all the proper information I needed to make the experience at Valley Cadillac once again superb!Go see Ray!! He is the man! I am a very satisfied customer I would recommend Ray Burke to anyone looking to purchase a new Cadillac 💪🏾💪🏾💯💯

If i could give 0 stars i would! They told me i needed a motor and that they recommended a leak down and compression test. Brought it back to the purchasing dealership and all 8 cylinders passed leak down and compression and the motor ended up being in great condition i was just using regular 87 gas and not premium like it called for. They later fired my service adviser Andrew and are refused to do i refund for a false diagnosis. I disputed the charge with my bank they returned my money but they still shouldn’t be allowed to scam customers out of they’re money. The store manager was very rude and unprofessional. I will take my truck to a mom and pop shop before Valley Cadillac ever again!!!!! TERRIBLE EXPERIENCE

“Very bad experience at Valley Cadillac”.Valley Cadillac picked up my car for maintenance and tech support for apps in my CUE radio system. When Valley Cadillac returned my vehicle, my CUE radio screen was shattered. Immediately I called that night and left a message and then returned with my Cadillac to service and the manager said my screen was already broken. After arguing with them they just ask me to leave. I purchased a Cadillac with them in the past but I will never ever do business with them again. My friends and I were just thinking about buying new Cadillacs again from them. That won’t happen again. I had never thought that Valley Cadillac would treat me like that. That really puzzled me and it’s very sad. My friends, family, and I will never do business with Valley Cadillac again!!!

Learned more about leasing and the prevailing market. My lease was almost done, but had another with 16 months. Since we only need one car now, we were able to trade in both for a new car, with no cost to me. Who knew.

The service from Valley Cadillac is above and beyond. i didnt consider cadillacs before; but the new styles, service here, and pricing made it all possible. I am very happy with my purchase and glad to have a dealership that cares about their vehicles and buyers.

Valley Cadillac is absolutely the best. Ray Burke was my sales representative and he was absolutely amazing. He listened to my desires and made sure I got a vehicle that I was truly pleased with and not only that it exceeded my expectations. Ray along with Daniel Moreno provides such a great level of care and professionalism that I will forever be a customer and I highly recommend them and Valley Cadillac to everyone.

David Desilet is an extremely knowledgable salesperson - not just technically regarding the range of vehicles and their specifications but also super helpful with the financing and purchasing options too. The slight hiccups we experienced during our purchase were managed and owned by David until satisfactory solutions were found. Would not hesitate to recommend or do business with David or Valley Cadillac again.

From start to finish I felt valued and respected. Every question I had was answered to my complete satisfaction. The team was responsive and accommodating.

I would give 0 stars if this were an option. I feel bad for the honest worker at Valley Cadillac, because the general managers are complete snakes!!!

I highly recommend Valley Cadillac!! Very professional and excellent service. My salesman Ryan Phillips helped me find the right vehicle at a great price. They have a huge selection of vehicles to choose from, that is why we make the 4 hour drive each time. Both my parents and I are very satisfied with this dealership, best Cadillac dealer around!

Go see Xavier Cox, great customer service with a smile. Awesome guy and knows Cadillac and their products. This is our 5th from there, beautiful and reliable cars with 1st class service!! Nick Julian service manager and Scott of my service team best in class. When we need service on a vehicle Tim takes care of a first class rental so we dont miss a beat! Awesome place. Wife and daughter enjoying their new 2020 XT5 luxury!

I worked with the finance manager Joseph Buschang, experience was great! He was very helpful and knowledgeable in what I wanted and wouldn’t let me walk out of there with anything less! Will definitely go be going back when it’s time for an upgrade😁

Bought a car from valley and it was a good experience. At that time Mon, now sales manager recommended buying the wheel rim protection program for 5 years at a cost of $3000.00. I don’t buy those programs, however he was very clear how good and encompassing the plan was. As it was an outside plan, I called recently with a curb scrubbing on 2 of my wheels. The company said its not covered. It’s on the plan that it was, I was upset so I called Mon at the dealership 3x maybe 4x and never got a return call, that’s bad business and will stop me from returning to buy. Trust is part of the product and in Valleys case very poor. I have had great luck with the service department and would have bought there again, however running from my issue has turned me very sour.

I recently purchased an XT6 and an XT5 this past month and have to say David Desilet my sales guy was phenomenal, the attention to detail the ease of the purchase process and his knowledge of the product was exceptional and I have bought a lot of cars this dude knows his cars not one question did he have to pause onKnowing the separation of models and packages fluentley. Execllent Job. As a result we bought 4 cars that weekTom

Excellent, prompt service. With special attention to detail and customer satisfaction. Scott Terry with the Blue Service at Valley Cadillac in Rochester NY is an excellent Service Mgr. and Ambassador for the Cadillac Dealership. Thank you.

I took my car there for a oil change and tire rotation and my rims were scratched, and they won’t own up to it 😡they weren’t there when I brought it in, they just looked at them and nope we didn’t do it well who did it my husband just wash the car by hand and they weren’t there.Disappointed in valley won’t go there again . Randell you have my service now . Oh buy the way first time going there.

If you want a Cadillac go there they are very good customer service Matt is his name

My car buying experience at Valley Cadillac has been my best thus far! My last vehicle was just totaled and I simply went to Valley to take a look at a used Infiniti SUV that they had for sale. Once I arrived I was introduced to a salesperson named Shay. He was courteous, professional, and didnt make me feel like I was being pressured into buying a vehicle or being taken advantage of. After seeing the SUV and taking it for a test drive I decided to purchase it. Thats when I met the GSM Man Tran. This guy was amazing! He worked hard to get me the best deal possible in terms of financing and throughout the process I felt that he had my best interest in mind. Overall they made a stressful situation pleasant and I left with a beautiful SUV. I highly recommend checking out this dealership whether or not you are looking to buy a Cadillac as they have other makes/models available.

Ray Burke at Valley Cadillac was a great person to work with. Knowledgeable, helpful and not the least bit pressuring. Thanks Ray!Greg

I stopped by Valley on a Friday morning mid October, and met Ryan Phillips! I told him that I was looking for a used CT6 and had numerous requirements. By the following Wednesday he had found exactly what I wanted! Ryan made the whole process amazingly easy! I would recommend Valley Cadillac and especially Ryan! Thanks Ryan!

They get right to the problem and resolved it to my complete satisfaction. They make me feel welcome & that my business really matters to them.

Recently had my vehicle in for service and spent $1200.00 for new brakes and rotors. The break job took a day and a got my car back. Upon driving the vehicle I could clearly hear grinding and and metal on metal squeaking. I contacted service to alert them to the problem. The rep said its probably your calipers or something else and requested I return back to have the vehicle looked at. I drove back again and dropped off my vehicle. The entire day went by before I heard from anyone so I called the rep to get a report on whats happening. The rep called back and told me I had problems with my axle seals and wheel bearings. This was really surprising because none of those problems were occurring before I dropped the car off and were somehow magically missed on the multi point inspection they claim to provide. I was told it would be another grand to fix which I wont be doing. This is very bad because this vehicle is used to transport my loved ones including my wife and 5 year old daughter. I now have to question the integrity of a vehicle that worked perfectly right up until I had service done at Valley Cadillac. Be cautious taking your vehicle here they are claiming to do a multi point inspection during service but can somehow miss a core vehicle maintenance issue like axle seals and bad wheel bearings. We are taking the car to another mechanic to see if the vehicle has been tampered with and contacting our attorney. This service center gets a thumbs down. Terrible service. I will give a kudos to the rental rep. He was very nice and acted professional and courteous. As for Valley Cadillac they need to do better for their customers. Service like this is not acceptable in any way. Ill be posting this to hundreds of rating sites in an effort to alert other consumers.

I brought my first XT6 Cadillac, 2020. It was an amazing experience working with agent Ryan P. His customer service skills are on point. He was patient with me and walked me through the entire transaction. It was a smooth one.I would buy again when the time came.

Had a great experience at Valley Cadillac. I worked with Man. My buying experience was a pleasure. He made it all very easy and did everything he could to get me a great price on the car. Would definitely buy again from Man and Valley Cadillac!

Ray Burke was my salesman! He was professional, and he worked to get me a deal that made me happy! What more can I say, ask for Ray!😊

Always a great experience at Valley Cadillac! Man has always been professional and courteous with every experience. Also Scott has always been great with our service needs! Highly recommend this dealership!

John in the body shop is completely unprofessional and not a man of his word. Would never do business with this dealership again because of him!

My husband and I recently purchased a preowned 2019 Ram 1500 from this dealership. The price was fair, but in hindsight the price was where it was because floor mats and a spare key were not included (an additional $500 purchase that we now need to make on top of all the money we just spent on the vehicle). Upon purchasing the vehicle we were told they aren’t a Dodge dealership so while we were spending our money on a vehicle from the dealership, we weren’t getting everything that is included when you purchase a vehicle. I’ve purchased preowned vehicles from other dealerships before (GM vehicles from Dodge dealerships) where their customer service team purchased new key fobs when one of the two key fobs was broken. I also question how thoroughly the preowned vehicles are being cleaned, especially during a global pandemic. After we got the vehicle home we found little kids toy figurines tucked in compartments in the backseat of the vehicle. Preowned vehicle or not, every customer should receive the same treatment and are entitled to what they are purchasing. We will not be returning to this dealership.Update: We’ve had this truck for 2 weeks today, and tonight was the first time we’ve driven it at night. Come to find out one of the headlights is out already on this vehicle. How this vehicle passed a February New York State vehicle inspection with a headlight out is beyond me.While I appreciate the owner of the dealership reaching out about the missing floor mats, I really expected more out of a “luxury” vehicle dealership.

Best customer service! Everyone treats you with respect and is in your best interest. Paperwork was fast and efficient. I drove my new Escalade home the same day! Highly recommend!!!

Had a great experience at Valley Cadillac. Xavier made it very easy, great customer service. I would definitely recommend family and friends to visit Valley Cadillac and ask for Xavier for your next vehicle 💯

I am very pleased with my experience at Valley Cadillac. I worked with Xavier, I told him all my wants and needs for a car and he was able to find me the perfect car in my price range! His customer service was excellent, I couldn’t have asked for a better sales person to work with. He got everything situated for my in a timely manner as well.

Recently leased a Cadillac from Valley and I was quite happy with the experience. Their location is easy to get to and close to my work. Their email communications were prompt and clear.When I arrived, the staff was very friendly and welcoming. My salesman Daniel M. was very nice and I was comfortable working with him. They found the right vehicle for my budget with the options I wanted. They applied every discount and incentive that I qualified for.As of this writing if youre looking for a luxury car and to buy an American brand - I most definitely would recommend visiting Valley and giving them an opportunity to win your business.

After ordering a car at another dealership I was told 2 weeks prior to getting it that is was not available due to covid. I then went and saw Man at Valley Cadillac. Man listened to my requirements for my next lease and exceeded my expectations. I will be a lifelong customer and refer everyone!

I have been going to Valley Cadillac since 1997, I have never had a bad experience.

Very happy with both sales and service

Thanks to Scott and the blue team for always taking care of me and my escalade. Everyone is so friendly and accommodating. Love the atmosphere, and ball busting! Great job, guys!

Thanks to my friend Xavier hes the best at Valley Cadillac

I purchased a used car from Xavier. His customer service was amazing! He actually took the time to listen and address all questions and concerns I had about the vehicle before driving it off the lot. He was even very responsive to my questions after taking the car home! Definitely a great experience.

I will only take my car to Valley Cadillac! The service department is outstanding and I am treated with the utmost respect!

Great customer service. I flew in from out of state to pick up a used Ford Explorer because their price was unbeatable. Xavier was upfront about everything, providing pictures of a minor scratch on the rim of the vehicle and thoroughly looking over it to make sure I would not arrive unsatisfied. The purchasing process was very quick and easy, less than 10 minutes at the dealership. The ran and looks great, completely satisfied with my decision to purchase out of state.

I brought my car in to have a couple recalls done, look into a check engine light, and check my CUE system as it was acting funky. They called and informed me the car needed a small fix, had the recalls done, and the CUE system was 100% fine - nothing wrong. So I pick up the car, (which wasnt washed) I instantly notice the CUE screen was cracked and not functional. (Now dont you think when I dropped it off I would of said the screen is cracked and the system isnt working and dont you think the tech who called would of called and said yes, the unit is cracked and needs replacing... not the unit is 100% ok?) Anyway, I walk back into the dealership, identified the issue, and was told Ill be given a call from a manager (Scott). This never happened. I ended up getting a call from a service guy (Steve) saying theres nothing they could do, but not to worry as they are very honest and they wouldnt damage a car and not take responsibility. He said this is an issue that happens all the time and even though they are not responsible for the damage that mysteriously appeared while in their possession, they can fix it for $1,400!! No empathy, no remorse, and not even an offer of a solution where they would work with me. What deplorable business ethics!! I now have to look at other options and may have to spend $1,400 of my own money to have this fixed after these degenerates damaged the vehicle. Ill never set foot in this place again and urge anyone who reads this to do the same... Im completely flabbergasted at the lack of accountability here, will be filing a complaint with the better business bureau and calling spectrum news.

I purchased a lightly used 2019 Nissan Altima From Valley about a month ago. I drove it an hour home and then to work the next morning. I noticed the plastic bumper on the passenger side was hanging off. I contacted them and the service dept said bring it back. I drove another hour out to drop it off. A few days later the car was ready to be picked up but the bumper did not line up correctly and I wanted to to line up correctly as it did before. After going back and forth a little bit, Ed Meagher comes in to talk with us. Honestly I have never met someone who was so polite and nice to talk to in a situation like this. I will be honest, I was a little upset before he came in and he was so nice and responsive, it calmed me right down. You really got the feeling that he wanted to help. He went out and looked at the vehicle and said this wont do. He really took care of it that fast. I would highly recommend them to anyone.

All the salesperson i met was very friendly. i think i would have enjoyed working with any of them. the color i wanted was not on the lot, but it didnt take long to find me one. once he found the color it was deliver in one day. i enjoyed working with the salesperson. everything was explained very well. if i had enough money to buy another today, i would go back to the same person.

The concerns I had with my previous lease were listened to and upon signing the new lease they were all met. I felt heard, appreciated, and supported, which happens very little in the world of car sales. It has always been a wonderful experience at Valley from the negotiations to the wonderful lotion in the bathrooms and the complimentary treats in the waiting room. Feeling valued is what puts this place apart and each employee Ive met thus far has always put forth that extra effort to prove you are.

I had a wonderful experience at Valley Cadillac. David Lamb was very helpful and worked diligently to determine exactly what I wanted in a car and to work it into my budget. He went over all of the options carefully and was refreshingly honest about everything. He made the entire experience very easy and enjoyable. I love my new CTS and appreciate Davids professionalism, clarity and honesty. I feel that I got a great deal!!

Recently purchased a non-Cadellac vehicle. Found the staff to be very friendly and helpful.

Purchased another Escalade at Valley from salesman Xavier Cox. Great guy, very knowledgeable and personable. Exceptional experience and dealership.

I had a wonderful experience. Dino was very helpful and knowledgeable and made me feel quite comfortable with my repair experience. He was the best.

Xavier and Shay the vehicle specialists helped me find the right car for me and listened to what I wanted and was patient and very professional. Xavier was very determined to find the right vehicle for me. I definitely thought everyone there was very friendly and I was greeted and felt welcomed when I walked through the front doors. I will definitely be referring other friends and family.

Enjoyed the whole experience. Xavier was very helpful!! I will be telling everyone about Xavier Cox and Valley Cadillac!!!

Xavier Cox at Valley Cadillac (used cars) was a pleasure to work with. He was prompt in my inquiry about a specific used car on the lot and had the car ready for me to test drive when I arrived. He was complimentary about my research and knowledge about the vehicle and stayed an hour past closing time to close the deal, and the following day all the DMV, financing, and trade-in paperwork was complete. He even had the car cleaned and gas topped off for me at pickup. He was an absolute gentleman and patient with all my questions. I would do business again with him in the future. Highly recommended!

I would never buy a vehicle from here ever again! I purposefully bought a used vehicle from what I thought was a reputable company- I was very wrong! They sold me a vehicle with dry rot tires, dirty air filter, and put new brake pads on rusty calipers! Multiple salesmen ignored my calls, and then blamed me! I had a tire not keeping the air in it after 3 weeks of purchasing it, I tried to call them on a Sat, and was told I had to leave a message- which nobody ever called me back. I had no choice but to purchase 4 new tires on a 3 week purchase, because I had a trip to go on with my family, and was told that the tires could blow out at any time. See the pics

Red Team leader Jim, is great! Listens to what your concern might be and offers positive suggestions. He knows your name and makes you feel welcome. Best tech. I have ever worked with. He is tops!D. Abballe

I was very satisfied with the customer service I received. He acted and treated me very professionally. I had a very enjoyable experience and will be returning.

Greeted quickly and courteously. Service Manager was professional and efficient. Vehicle was serviced and ready for pick up earlier than promised. Shuttle driver was personable and accommodating.

I have had my ATS for a year and a half now.......first month in a car pulled out in front of my and really smashed up the front end (10K of damage....none my fault luckily). The repair team was awesome at providing me updates every few days from the parts they were ordering/receiving to where they were in the process. Unfortunately I got the ATS right when it came out so many parts were on back order. Jim did a great job getting them as fast as he could! I have been 100% satisfied with the repair and any service I have had since then.The sales process was also wonderful. Fred was no hassle and he got me the best deal (if there is such a thing for these types of cars) he possibly could. I was recommended to Fred from a family member and I now know why.Overall my experiences have all been great and I have had the opportunity to drive some great loaners when my car is getting worked on!Would definitely recommend Valley.

Car not fully serviced. Paperwork took too long .

My son bought a car here last week they were helpful sign on the door says u gotta wear a mask tho the main manager will come up on you with nothin on his face tell you you don’t need to wear one if u don’t want to

Cant say thank you enough to Valley Cadillac for helping me be able to get my new car, it was hard and was a long process to be able to even consider getting it, but they worked with me and they were determinded to help me in anyway possible!! Its so much safer and better than my Jetta I had and its beautiful!! Thank you Karl and Man at Valley Cadillac for everything!!!!

As always, I was treated like a queen both during my visit and while I was using the loaner car. Scott Terry and his team are amazing! I would highly recommend using their service!

I consistently have the best service experience at Valley Cadillac

I took my my Escalade four times already for the same issue and I still have hesitation when I press on the gas. They keep telling me they took care of the issue but it’s still going on.Very frustrating and I pay good money a month not to deal with these issues. Now my Engine light is on. I have only had the vehicle for a year and it’s been a horrible experience. Definitely wouldn’t recommend it.

Extremely pleased with service. Everyone was super friendly, helpful and polite. Kept me updated throughout the entire process. Couldnt be happier!

While on a 2017 road trip from Ohio late on a Friday morning a check engine light came on. Not knowing what to expect, or if I could even obtain timely service I pulled into Valley and they advise as soon as the technicians returned from lunch they would check it out. By 2 it was identified, fixed, washed and I was on my way. Seeing how the treated this traveler I can only imagine how good their regular customers are treated.

Daniel at Valley Cadillac was amazing! Professional, genuine, caring, and honest. Its a great relationship that will bring me back for my next vehicle!

My daughter bought a used car here. Environment was very clean and modern. Staff was very friendly, and our salesman, Xavier, was both knowledgeable about the vehicle and great to work with. They have some nice cars on the lot too. :-)

We came to the dealership to trade in our car and lease a new vehicle. Dave Moffit spent time with us and priced out a few different options. He found us the perfect one and we were able to pick it up later that day! Everyone at the dealership was friendly and courteous.

I bought a used vehicle and the day picked up the vehicle it was covered in pollen so l requested that the car be rewashed but l was told that the car wash door was not working, so l drove the car home and noticed the vehicle alignment was off and needed to corrected, l came back and told the salesman and they refused to correct the alignment because per the manager they had lost so much money in the car hence they could not fix the alignment which would have cost the nothing.Never will l buy or refer or recommend friends and family to this dealership

Attention to service details is exceptional! Scott Terry, our Blie Team Mgr continually keeps me informed. Sounds silly, but going to Valley Service is enjoyable. Richard

I attempted to purchase a vehicle for my daughter. Salesperson was not willing to negotiate the price at all even though the car had been on the lot for several months with at least two price decreases. No problem plenty of other dealerships looking to sell a car.

Dave Moffitt was extremely professional, honest, up front, and most importantly made the car buying experience enjoyable. This is my first new car and I was a little nervous making a big decision, but David helped put my worries at ease by showing me multiple models, all of the various lease options, and helped us figure out what was best for us. I will definitely be back to Valley Cadillac for future cars (hopefully the ATS 2.0T with the FE3 package and a manual!)

I bought my Cadillac SRX from Xavier, who was beyond amazing and truthful through the entire sales process. I had to get an oil change yesterday and had a question about my cracked Cue screen (my fault). Dino, in the service department, took amazing care of me. Got my screen fixed and had my car back to me before the estimated time (less than 24 hours too). Customer service here is truly amazing and so rare to find. I really appreciate everyones dedication and hard work at Valley!

They all are very respectful and welcoming in the service department. They make you feel like the money you pay for a Cadillac is definitely worth it and they washed my car after the service I really appreciate their efforts.

Purchased a used vehicle from Valley. Was told the tires were basically new. Found out 6 months later they were four years old and now I have to change all 4 of them.UPDATE: Thanks to the team at Valley Cadillac for addressing this issue so quickly. This is what superior customer service looks like. The President, Ed Meagher called me himself to help remedy the situation. They gave me a significant discount on a set of new tires and provide the labor at no charge. I really appreciate the effort. and will be considering Valley for my future car purchases.

Simply put, this was the best dealership experience we have ever had.Both online and in person, Rich Lombardi went the extra mile to ensure everything was absolutely perfect. We live nearly 80 miles from Valley Cadillac and it is people like Rich that will keep us coming back.

Simply the best. The most professional dealership there is, but what makes them special is the service department. Exquisite, timely and they do only what you need.

I cant express my gratitude enough to the amazing staff. The Moreno brothers are 100% professional, very detailed, and all around amazing. If you ever need a new Cadillac or any preowned make/model, come see the team at Valley!

I called valley and made an appointment for 10AM and stated I would be waiting for my car. I was told probably 1 hour of work with oil change and a tire issue. I asked if I could have a loaner car. They said no. Took car in at 10AM and at 12:45PM car still sitting in back lot. Then I was told I could get a loaner car. Gee Thanks. You could have done that in the first place. Had to come back 4PM. Many hours later to pick up the car after wasting almost 3 hours for nothing sitting in your waiting area.. Wasted my day and lost time at work. I guess because it was an older car I was not that important. Well I was in the market for a new car. Well I went to Dorschel Lexus and purchased a new ES350. The way you treated me that day made me so mad I decided never to do business at Valley again. Thanks for helping me make my decision on my new car. I love it. Honor your appointments. It cost you a sale and a customer. Love Dorschel Service. They blow yours away. Even a Loraines lunch Basket Restaurant inside and folks that will not BS me and give me the run around. Keep up the bad work and you will soon will be closing.

I arrived a little early, but someone was available to begin my service...What was needed was explained clearly...Staff was courteous and efficient in my case...Facilities were clean and safe.

Steve my Green Team Manager does an outstanding job, he is always attentive and understanding to my needs.

Better car at a better interest rate. My salesperson, Lashay Cox, was amazing. And it was his first day with the organization. Very happy overall.

Workers attentive to my needs. Washed the car and waiting room very nice with coffee andsnacks, that a very nice touch.

Terrific service all around especially from the bodyshop

I have been waiting all of my working life for this moment. Happy retirement to me!! Quality personified. David Lamb is the best sales associate, EVER!!

I am very pleased with valley, most esp. scott terry and the blue team, they take care of my baby escalade and advise me anytime something needs to be done, I am taken home and picked up when baby is ready and most pleased, just had yearly clean up done and now looks like new vehicle.....as an older person I am confident the folks will do all to be sure the car is in tip top shape.....this is my third escalade and pleased.....thanks to all.

Cleanest bathroom in the city offer you alot of coffee cookies candy granola bars water and pop so clean and comfortable

The people are friendly, courteous, and knowledgeable; the service was quick, and everything was EXCELLENT!!! Highly recommend to my friends.

So i have been bringing my car back and forth because of the same squeaking noise i have been hearing i think its about 5 or 6 times i brought it back for the same problem. But to no avail the noises is still there even louder. Sheryl and Jerry the service manager is grate he tried to help me and did help me when it came to my cue and even try to find out where the noise is coming form. At this point i am embarrassed to even drive my car to how loud the noise is so i parked it i dont know what else to do because i really dont have it to be going back and forth with the same problem when its not getting fixed.

Replaced luggage rack part that was rusted. Part back ordered. Took three months to have work completed. Service tech & work was first rate. However, disappointed Cadillac did not pick up my deductible considering how long it took.

Totally satisfied customer.

VERY GOOD SERVICE, ENJOYED MY STAY THERE WHILE WAITING FOR MY CAR.