The 2 men working the parts counter were super friendly. Great customer service. I picked up an online purchase and it was one of the most easiest experiences I have ever had in a part store. As always, we will continue to do business with Napa.

Six out of five I went in looking for a plastic retainer clip that I’ve been searching forever for. None of the other auto parts stores would help me look or even give me the time of day to figure out if they had itBut at Napa the guy says if you have one it makes it a lot easier to match it to one that will work. Ran out to the car and grabbed the only one I had and boom he matched it with accuracy perfect fit. Thanks scott

Ordered part from this store for Sanford ME store. Didnt send with shuttle. Tried again next day. Didnt send again. Drove 20 minutes each way twice for nothing. Poor service.

Auto parts 🚘 go Napa ❤🤩

I dont usually leave bad reviews... But I have to say something. First- Very little in the store was priced so items have to be brought up to the cashier to check the price. Not very covid conscious.Also - Approaching the checkout corner with my items the worker answers the phone told me hed be with me in a minute...even left the phone on the counter and went outside ..so he could check to see if he received a text message from the customer on the phone.Last I knew you helped paying customers that are in person and you ask the people on the phone to hold or tell them youll call them back.I asked if theres someone else who could answer question and ring me out. When I was exiting the store another customer (guy) approached the counter, the phone rang.. same guy picked it up and asked them to hold followed by one of the then saying that was pretty rude.As far as I can tell they didnt think I was as important because Im not a man.

Probably the worst auto parts store I have ever tried to use. Was in here a month ago and apparently the ownership changed recently. At the time five people were in the back doing something while there was a line almost out the door, and they had one register to process orders. I gave it another try today and even though there were three people behind the counter, one was answering the phone and two were helping one guy who they seemed to know. I just wanted a can of brake kleen. I went up the road to AutoZone and was helped immediately and out of there in less than five minutes. If you want to spend a bunch of time hanging around waiting visit this NAPA location

Great place to go. Knowledgeable

👍

This is a clean store, which is semi important to me. It also has a knowledgeable staff and if they dont have your particular part in stock, they can get it for you the next day, generally. The only problem is the parking. Its a little hard because of the other little small businesses located in that same area. But, I would not let that deter me from going there, as I said very knowledgeable staff and many many items in stock. I recommend the Napa in Rochester.

Its great that parts store like these are still around. The ones that still look parts up in those thick books. The turnaround on ordered parts is only a day which is super convenient if youre in a jam.

Great service got the perfect match for paint for our Altima mixed right there on the spot. Very helpful people. The gentalman who mixed our paint went the extra mile looked up a photo and had us make sure the color was correct. A+ Way better than the compitition!

Friendly fast service.

The Napa store in Rochester is absolutely fantastic the people there are extremely helpful I wouldnt go anywhere else

Fast service.

If I need a part, they have it or can get it pretty quick. If they happen to not have a way to get you something, they are more than willing to help you find who does have what you need. The staff is very friendly & welcoming.

Very knowledgeable people and competitive prices

Its the best place to get parts. If they dont have it they will order it for you or tell you where to find it

I needed a custom Hydraulic line for my loader, they were able to accommodate me in a very timely manner. Thanks for helping me out of a jam.

Can’t beat the service and prices! They are a great NAPA store!!

Friendly fast service as always

Exactly the right parts. Great knowledge and service.

Friendly experiences with staff. Fast delivery.

The people that work here really know their stuff!!!

Good service, inventory and prices

Little bit more money but worth it

Those people are great right part for everything

These folks are always willing to go the extra mile for their customers!

Well lit store easy to find product

Very knowledgeable and extremely nice staff

Always a great help...

Great auto parts store

Good place knowable

Knowledgeable staff

Pricey

Great crew

Awesome help

Friendly staff.

Awesome

Not much to say.

Expensive