I made an appointment on the website for an inspection and oil change. I did this 1 week prior. I tried on 4 separate occasions to call the service center to confirm, no one ever picked up the phone on any of these calls. I arrived 10 minutes before my scheduled appointment time. I went inside the service center when a man asked if I had an appointment? I stated Yes for 8:45am, his response was for what? I said I had gone online and had an appointment for inspection and oil change. He said your in the wrong spot you have to be at our spot across the street. I was a little confused because I knew the place he was speaking of was their quick lube, that is not by appointment. I should have trusted my gut but instead did as I was told. I went across and when I pulled into the bay, the poor guy told me not sure why you were sent over here. He said we don’t do appointments and we are not doing inspections at this time. I explained my frustration and the men in the quick lube were very kind and clearly just as frustrated as I was. They even tried multiple times while I was there to reach someone in the service station but no one would answer the phone. Considering that my vehicle is a lease from Bob Johnson I trusted they would help with the maintenance of my vehicle. Looks like I will be using another mechanic from this point on. The first point of contact person I came in contact with should of listened to what I was saying instead of rushing me across the street.

Sent my wife in for the first oil change on her new Silverado. They treated her well and even gave it a wash. She was very happy! I Started noticing oil spots in the driveway the following week. I checked under all cars and found hers had the filter wet and oil spots sprayed back as far as the rear axle. I was able to reach the filter and turn it with my fingertips. I jacked it up crawled under and got more than 1 full turn, by hand: No wrenches. Needless to say, the trust is lost here. We didn’t buy the truck here, and now cant trust the most basic service either. Its a real chore to find something they don’t own in the area. There are a few holdouts we will patronize for service in the future.

Head person was great! Negative .... Print out for car was wrong that was left on dash it was for a different vehicle. Sticker for oil was not changed or removed, was told they were out after asking. Oil % meter was not reset. kept thinking was the work really done? Was charged more to use this site for oil change then other Bob Johnson site that I had gone to before.That i felt 100% better about.

I used the Bob Johnson quick lube service center twice in recent weeks and in both cases it was a frustrating experience. The first time, I waited in my car in line for 35 minutes for an opportunity to drive my car into the shop were I still ended up waiting for over an hour in the waiting room for just a state inspection. Keep in mind that they were busy, but at anytime 70% of the technicians were hanging out together joking around with each other for extended periods of time. It was obvious that the delay was not caused the workload, but by the goofing off that was obviously OK with their supervision as it seemed like business as usual.On my second visit, it was not busy as there were only two cutomers in the shop and lots of technicians. Unfortunately, my experience was identical as it took an hour and ten minutes for a state inspection while techs share stories about how they forgot to tighten lug nuts on cars and the customers wheels fell of as their cars drove away. And, yes, they really shared those stories in front of waiting customs.Is this the brand that Bob Johnson Chevrolet wants? If they dont dramatically improve their service it will become what Rochester believes. I have spoken and published articles all over north America and Europe on the subject of effective service organizations and Bob Johnson Service is on my list of Service Dont!

Great customer service. Service techs went above and beyond helping me today.

Always a good experience in service at this location. Andrew Bisig is the best!!!

I took my car there because the traction maintenance light came on they fix that but they gave me the car back with loose Wheels and low air pressure in one of my tires I know its an older car 2008 but they could have did a better job

Andy is always quick, professional, and detailed when needed. He is high quality and efficient!

Dropped in to the Bob Johnson’s oil change facility. I was brought in in a timely manner and the work was done quickly and to my satisfaction. The only problem I had was I had a coupon and for some reason they charge me more than the coupon price and they told me that was just the way it was. My advice to people when using Bob Johnson service is if you have a coupon beware of bait and switch because they will not honor the printed coupon as stated.

I would like to give a shout out to the service advisor Mitch H as he did an excellent job explaining what was wrong with my car, hooking me up with a rental and keeping me updated while repairs were getting done. He also was professional, friendly and kind. I feel confident going to Bob Johnson for future service because of Mitch!

Very hit or miss, sometimes the service is great, other times they will be very misleading about working on your vehicle when in fact its still sitting in their lot hours later after theyve told you its being working on at the time and they havent even pulled it in to look at it, unfortunately this has happened to me more than once, even when they knew I was waiting for the vehicle.

2 hours for an oil change and tire rotation. (Arrived 10 minutes after opening of day) Returned vehicle to me with interior flooring muddy and door muddy.