I needed my vehicle serviced as quickly as possible. Jordan was great getting me a fast appointment. He was very pleasant and made sure I left happy with the work done. Thank you, Jordan!!

I went to Vision Buick GMC. For some reason my credit was run but it wasnt sent to a bank so the monthly payments I was given were way off. I ended up going to another dealership and realized that I could get the same amount financed, at the payment I was ok with. When the dealership reached back out to let me know they would keep an eye out for the Buick I was looking for, I explained what happened. Later that night the owner of all the Vision dealerships, Dan Edwards called me and he did everything above and beyond to remedy what happened. Unfortunately they just didnt have the actual SUV I was looking for any of his dealerships. But I completely respect and am grateful for everything that he tried to do after what had happened. He certainly did not have to do any of it, all of the employees also were great. Although I couldnt find the vehicle I wanted at this time when we get our daughter a car when she turns 16 when we need another car I will certainly go back to one of his dealerships first.

My salesman, Phil Pitts is very knowledgeable and straight forward.He was great to work with.

Everyone very friendly and professional! I was pleased to see they offered a military discount.

The staff at Vision Buick did a great job for my daughter Heather, which she recommended Dan Frank to her sister Dana . She bought a car in which she said I should get my new lease at Vision Buick. I did and will pick it up tomorrow . Red, White and Blue Evisions. Thank you Dan Frank, Tom Camp and the staff at Vision Buick. The mark of excellence is a high standard, Tom Camp and his staff are that mark of excellence. Thank You Bill Storti

Wish I could get out of my lease now. Nothing but trouble since the beginning. Too much to go into detail about. Got the sale and that’s all they cared about. Will definitely not be leasing from here again and not recommending to anyone else.

DAN FRANK WAS NOT PUSHY. JUST THE WAY I LIKE TO DEAL WHEN LOOKING FOR A CAR.HIS EASY GOING DEMEANOR STOOD OUT FOR ME. I LOVE THE WAY THE CAR RIDES AND HANDLES. JUST DID MY FIRST FILL UP AND AVERAGED 32.5 MILES TO THE GALLON.

Let me start off by saying I do give this dealership a 5 star rating even though I was NOT a customer, that’s right folks not a customer but I was treated with so much respect and care. I was at another dealership and test drove another vehicle…a very, very close dealership. They might even share the same entrance. Anyways I succeeded in being an absolute mess and leaving my cell phone in the other vehicle on a holiday weekend. I didn’t realize this mistake until 30 minutes after the other dealership closed. I rushed back to vision to see if they could possibly help in anyway. We were greeted by Tom the manager of the dealership who was beyond friendly and so willing to help us out. He made multiple phone calls to the other dealerships owners, manager and car salesman in a attempt to retrieve said phone. He was funny and reassuring about getting in touch with someone at least for us to set up a time to pick it up. I had no idea until 20 minutes later that Vision was waiting to close their doors for the night. I could not believe the friendliness from all the staff there as I struck up a conversation with another employee while waiting for the manager of the other dealership to call Tom back. I wanted to share this experience because if they treated me this well I can only imagine how well they’d treat a customer. Needless to say when I’m ready to buy a pick up truck I’ll only be returning to this dealership. Thank you to everyone there!Also writing this review on the lost but found cell phone.

Detail shop is on point made my used car look new great sales staff but highly recommend the detail shop ask for Garrett

We had a problem with the tire pressure gauge which reports random numbers on the dash board. We waited 3 hours and the service department had not looked at this and gone to lunch. The man left at the desk tried to smooth this over and said they had done a NY inspection. Filling the tires should not take 3 hours and it seemed they were overbooked and just wanted to get us out the door. We purchased to Enclave from Vision in large part because of good service. We plan on buying a new car this year and probable will need to look elsewhere.

It was the easiest fastest experience ever. Very professional you can tell everyone has a lot of experience they got me what I needed and more for a lot less than I expected. One day was all it took in and out with a new vehicle the same day. Thank you Dan, Mike,Jeff and all the guys that made it happen. I love my new truck!

Our salesman Phil Pitts (whom we have bought n refered many cars n people) goes above behind what you would expect. This particular dealership and its people are simply the best. All of the other dealerships with Vision Family should learn and be modeled after this house.

I came in for an inspection (the car had only 5900 miles), free oil change and tire rotation. After an hour wait I was told they were running late and would be another half hour. The car was finished an hour after that, two hours total. Small point that sticks out in my mind is that at the KIA dealer my wifes car was washed after service. That would have been nice, especially after waiting for two hours.

The sales staff was courteous and knowledgeable. All of my questions were answered immediately and they met every promised condition and deadline.I also briefly dealt with the service department. They addressed a minor issue with the vehicle quickly and efficiently.Overall, my experience with this company was 5 star. I will highly recommend them to friends and family for their vehicle and service needs.

I bought my car from these guys, super friendly and courteous. Tom the manager was great, treated us awesome. Our salesman was Carl, nice guy but really couldve been more attentive. The day we picked up the car it took an hour and a half to sign papers thats way too long. Our sales person decided an errand was more important than going over the car with us. He did minimal. Onstar set up and a few random questions. Then he left. We had to figure it out in our own. He offered to come to my house, but I just said never mind ill figure it out. For the most part it was a good experience and I would recommend them.

I love my Honda Civic, finally!Right after I drove it off the lot, the speakers started playing static, alot.The the brakes started squeaking and got worse. So I took it back to find the problems.When I left after they supposedly lubed the brakes and removed a speaker.Nothing was fixed, the brakes got worse and speakers still crackled.I was only a few miles away and I went right back and this time, the whole backend brake system was replaced.I forgot to ask the guy what speaker he took out.....My Son and I figured out the static, sound great now.Like I said, I love my Civic, but they sold it to me withthin damaged brakes.

Guide you through everything, customers friendly environment. Thumbs up.

Great service, easy buying experience

Pros--Pro active in ensuring I get my NY State inspection at proper time, scheduled appointment works out great. A great deal of communication with team. Very nice people.Cons--After spending >$500 this time they dont even change the windshield sticker for next oil change (not the first time).

In & out quickly on a Saturday morning. Had an oil change & tire rotation. Experienced friendly employees.

Traveled from Syracuse to test drive another car at another dealership that was sold by the time we got out here. We ended up driving around for the day and looking at other dealers. Found this Buick dealership at 3:45 pm online, called to see if there was time for a test drive and were told come right over. They closed at 5 pm since it was a Saturday. From start to finish the process was easy, painless and took zero effort on my part. They gave me a more than fair trade in value on my current vehicle and I was able to upgrade to a car that is not currently available on any of the car lots in Syracuse. I really stumbled into this dealership but I have a feeling that Nancy, my rep, and her team will be getting future business when the man of the house decides to upgrade as well. All in all....a wonderful buying experience. Solid 5 stars all the way!

Phil pitts is always a pleasure to deal with. This is our seventh vehicle he has sold my wife and I. I would also like to send my regards to Adam Jean for all the loaner vehicles he has given me this summer while my 2019 was being repaired.

Everything was great. Tony and the financial team were all so wonderful. Best car buying experience!

We bought the car and within a week there was an issue with the shifter sensor. Without hesitation the dealership told us to bring it back and they would take care of it. I was very happy with everything, very wonderful dealership to deal with from sales to service.

Great Experience ! Everything was so easy ! Tim certainly was terrific in helping with this entire car buying experience day and night ! and Dimitry was great, very helpful and made sure everything was as expected! Thanks for all your help. Mario and Jeff were very helpful with the paperwork details as well and made everything simple to deal with. Awesome service !! Will be back for the next vehicle !

Alex Cavallaro worked with me to get my2021 Encore GX. He was vert friendly and made me feel comfortable. Also, Jeff did my final transactions and was very thorough and friendly.

This dealership failed to send in my registration when I purchased a new vehicle from them. I have now been dealing with a DMV suspension letter at no fault of my own for 2 months. When I asked the service manager how this could have happened he laughed and said dont worry about it we know a Sherriff and will get you out of the ticket

The service was delayed because of an accident with the tire installation. The service person kept me informed when the job was to be completed. He offered a complimentary oil change.

Nick in service is one of the best advisors I have ever had. He is very friendly, outgoing, and helpful. If you need honest advice go see Nick!

Everyone is Always so helpful here! They are efficient and I was in and out with everything fixed in a timely matter!Prices reasonable...honest work and a cappuccino machine...how awesome is that!!

My last time talking a car to get service done here. New staff was not very helpful. I had to bring to his attention that my problem was covered under warranty. Was asked in a smart attitude, where did I see this information. Car was fixed but just that. Still smell anti freeze.Not even a paper mat was placed on drivers side. For what they are charging I believe a little customer service should be given. I am a paying customer not a problem you have to deal with.. What happened to Peter? The man who was very good in this sevice department.Perhaps a day of these guys learning that its people bringing in their cars is what is putting a paycheck in their pocket.

Routine checkup and oil change.. prompt service

I had a great experience! My sales consultant, Nancy Cedeno-Leonard made the process easy and smooth. She listened to what I wanted and wasnt pushy. She was very knowledgeable, kind and took the time to explain things clearly. Everyone I encountered at Vision was welcoming. I was very happy with my experience and very happy with my new vehicle.

They were able to get me in the vehicle I wanted. At a fair price. And everyone was very friendly and helpful

Great dealership with very nice staff that works hard to get you what you want or need.

I had an excellent experience buying my car from Vision Buick GMC. I worked with Dan and he was outstanding. I went in just hoping to get an idea of what kind of car I wanted but very quickly fall in love with the Encore. I returned a few days later prepared to purchase a vehicle to find out it wasnt certified. Luckily enough, a woman had just brought in her lease early on a 2016 Encore that has all of the bells and whistles you could think of. Although a little bit more expensive, Vision was able to get me an amazing deal right in my price range. If you are looking to buy either a Buick or GMC you MUST go to these guys. They know their stuff and treat you like family right when you walk in the door. Thank you to Dan and everyone else at Vision Buick GMC! I definitely believe I found my forever car!

Tony Gilardi made my first leasing experience go very smoothly and I would recommend him to others!

It was a great experience. No pressure and very knowledgeable staff.

Great service! Quick and reliable. I will definitely be coming back!!

My experience with Vision Buick was excellent. From my initial inquiry to signing on the dotted line, the staff was efficient, upfront, and reasonable. I appreciate all they did to make the purchase of my new car an easy one, especially during these unusual times. A special thanks to Tim and Nancy.

Experience purchasing a vehicle at vision Buick was extremely pleasant no pressure great deal for a wonderful SUV see Phil Pitts

Best car buying experience ive ever had. I never felt pressured and everyone was knowledgeable and friendly. Ive already recommend my friends and a family member. Great Job vision GMC.

Everyone was helpful, friendly and courteous! Toni was great!

Great service. Jordan has been especially helpful.

It was low key, informative not at all high pressure.

Service was very good, however there was too much wait time as the dealer had to wait to speak to his manager.

Courteous and efficient sales and financing. All my questions were answered in full. I appreciated the time taken by Carl after my purchase in helping set up my OnStar and other settings. He was very patient and thorough in explaining the many features of the vehicle as well. Thank you!

This dealership provided a great experience! Our sales person was Nancy Cedano-Leonard and not only was she fun and very informative but she spent time with us to explain all the features of our new vehicle. It felt like we had known her for years. No pressure just very informative. She was awesome to deal with. Jeff in financing was great as well. Do not hesitate to buy a vehicle from this dealership as they are great. Also, the manager came and thanked us for our business which was just a nice added touch!!!! We are from Buffalo but would definitely drive the distance to deal with this dealership.

ZERO STARS!!! Worst car buying experience I’ve ever had. Run, run away!!! BEWARE of Phil Pitts!!! Phil is extremely rude and does not work with you to make the buyer happy, he rather just move around like a slug!!! Please save yourself and look elsewhere!!!

I always have a great experience here. Car leasing, oil changes, tire rotations, everything. And the staff are all friendly and accommodating

Much better then me getting under the car

My salesperson was knowledgeable and very helpful. The whole process went very smoothly.

I would highly recommend Nancy in sales. She does her research well and follows back with the customer. I can tell they want and appreciate customers like me. I believe the sales manager took the time to call me too. He graciously offered me Visions business & if there is anything Vision could do, let them know.   I didnt receive this kind of customer service in my own neighborhood GMC dealership on West Ridge Rd. Apparently they have become complacent in serving the customer.  Ive been waiting for approximately a month, for replies from their sales and even the dealership general manager himself, to reply back to me for assistance. My own neighborhood GMC dealership on West Ridge Rd. failed me and it will never receive my business!  Now, you can bet Vision will !!!

Everything was great from the time so I entered right up until the time I left.As for recommending someone, I have told many people of my experience with Vision. Couple friends have already made vehicle purchases there.Thanks for all what Vision and their employees do.

I could not have had a better experience for the first time leasing a car. Nancy provided outstanding customer service and made me feel so comfortable. Thanks for everything, love my Encore

The sales team went above and beyond to expedite the process. Were very happy that we chose Vision Buick. Great job guys!

Very satisfied experience! Everyone was professional and courteous and informative!

My experience was great. I dealt with Tony, and I will continue to deal with him. He’s very responsive and on top of my needs.

Very polite and courtesy. Completed the work that had to be done in a timely manner

This is our second time purchasing a vehicle at this dealership and our second time working specifically with Phil. Wonderful customer service. I highly recommend this dealership.

I worked with Nancy here and she was great! Very professional but in a laid back comfortable way. There was a guy who I can’t remember his name but he was the final say on the price and he was personable, friendly in a tough way while also being laidback and reasonable. The dealership was CLEAN, updated and a comfortable setting. Even the other sales people there were helpful and kind. I am happy with my purchase and happier with the price!!! Thank you all!

The dealership was very prompt and accommodating when I scheduled my Service Appointment. The drop off was seamless. I was offered a very nice loaner SUV and the Service Technician kept me informed on the progress of obtaining the parts necessary to repair my vehicle. The pick-up of my repaired vehicle was also seamless. Overall I am completely satisfied with Vision Buick GMC and I would most definitely recommend them.

They went out of their way to get my car inspected while I waited.Absolutely fantastic people there.

I worked with Tony Gilardi as my salesman and it was by far the easiest and smoothest auto transaction Ive ever had. He was upfront and honest from the start until the end. Ill be going to him again when the time comes.

Going there was a different experience this time. No familiar faces around in the service department. I was told I should have things done such as lubing the brake system. I basically went in for inspection and oil change. So after $500.08 I felt properly ripped off 😞

Tom and Carl were awesome! Fun to work with and would definitely recommend them to friends and family.

Tom Camp and Dmitriy Akselrod were fantastic. I leased a new Encore GX from Vision Buick and the process went smooth and efficient. They pay attention to detail and I really appreciate that. I would highly recommend them for your next lease or new vehicle purchase.

I am a former Patrick customer. This experience was great Phil was professional and accommodating

My sales team including finance and management were very helpful and professional. My sales rep helped me order the floor mats using my rewards and even installed them for me. Very satisfied with my overall experience.

There service department is very helpful, nick in service does his job well and was very professional

The entire experience was fantastic. Phil Pitts was extremely helpful. I originally called him on his day off he was more than willing to work with me. We were able to complete the deal via phone in about 20 minutes. BEST new car buying experience I have had in my 40 years of driving.

As always, professional efficient service!

The Sevice person (Adam) did a good job in informing me about the service requested and the additional service recommended to maximize my vehicles reformance.

Adam in service was very helpful and accommodating. Great communication made the experience that much more enjoyable.Thanks!

Fast service and great employees.

It was fine, didnt have the vechicle I was looking for.

Worked with me to get a deal that i was comfortable with, great dealership, i will recomend them to other people

Always good service from everyone!

Friendly service. Gave us good advice

Steve is a true professional and gives me the best options to keep my vehicle in top condition.

Service tech left screen incomplete after changing oil. Would have been nice to know that tire rotation was not included for free after first one.

Staff was kind and courteous. Answered all questions with full knowledge of vehicle and all particulars that went all with it. Enjoyed our Truck buying experience!!!

I’m always greeted courteously here! Lukas was kind and answered all of my questions. Thank you for a great experience. 😁👍

I had a wonderful experience at Vision Buick GMC. Everyone was very helpful and created a stress free environment, which I greatly appreciate. I would highly recommend Vision Buick GMC to my family and friends.

They used car sales manager was a very friendly gentleman. We appreciated his willingness to help us.

I had a budget in mind along with a specific vehicle I was looking for. Phil took the time to ensure I was satisfied and provide multiple options. In the end they gave me a great deal on an exceptional vehicle. Def will be going back next time

Got me in same day, problem was more than I thought but they gave me a loaner to get back to work. Car was ready by 3:00pm same day. Super fast, super friendly!! Only service garage I will use!

Vision has all new employees and do not cater to the old customers like before. I am disappointed in the way my phone call was handled when I asked for a state inspection. I I want to know how long a inspection takes to complete?? Something they cant do in 15 minutes?? Cant fit in a old customer? Wrong service policy. When car needs inspection before the end of the month and customer just realized and they want to schedule 2 weeks out is not my idea of customer service. I am not sure I will continue to be a customer at Vision. Time to look for a new dealership.

I brought my wifes car in for what I thought was burning plastic.The dealership could not look at that time, I was given a car to drive.The next day the service dept, called and told us what was wrong, we had them do the work. later that daywear got a call saying that the car was done, so I went there and paid for repair and drove home. I want to thank ( Peter ) for keeping us informed about the car repairs.

I’d like to share my past experience with this dealership. Christopher was my sales person. He helped me out tremendously. I was trying to help my daughter lease a car and we all had many questions. We put the sales manger Tom through a lot with helping us figure out the break down of the lease and financial break down. I’d like to thank you guys for the amount of time you spent on our deal. My daughter loves the new GMC Terrain. I’m impressed with the deal we got and how we were treated through out the entire process. We will be back at the end of the lease To pick up our next GMC. I highly recommend this dealership.Thanks again,Patrick

VERY EFFICIENT AND COURTEOUS

I had a great experience Phil Pitts was awesome and worked with me so well! I couldn’t say anything negative at all. I’m so happy with my car and impressed how great Phil worked with me!

With just a few hundred miles left on my warranty I was able to save over a thousand dollars in needed repairs. Vision GMC saved me again. Happy camper!

Dan made the process easy no pressure very satisfied with the transaction

I would like to retract my 1st review of Vision GMC, as what had happened 09/01/2020 was a complete misunderstanding. The steps of financing was not explained to me enough to understand. Today I returned to the dealership, met with finance and general manager and went over my complaint. The only difference we had was in the amount allowed for my trade in. After a good discussion we got the situation straightened out. I am now a satisfied customer.

Positive experience, no typical overly pushy salesman. Quick process and great service

Phil Pitts expertly handled my purchase. He made a new car purchase painless and efficient! I will definitely be back soon as my wife is in the market for a new Buick.

Had a routine oil change and tire rotation. Service was excellent and went above and beyond expectations.

Excellent service from Dmitriy as always!

Vision exceeded my expectations in customer satisfaction. They went over and beyond to address my needs. Thank you everyone at Vision.