The service in Rochester, MN store is superb. For watch battery replacements I go to this Batteries Plus store because their service is excellent and the prices are reasonable compared to what other stores charge. You will not be disappointed for shopping at this store.

The employee on the phone was extremely helpful and checked to see what was in stock for me, he explained how to get the discount and was very cheerful!

The staff was awesome and installed my battery quickly. They were knowledgeable and courteous.

Unfriendly staff unwilling to help.I used to trust batteries plus and they were always friendly and professional but not these last two experiences. First they said they had no records of a battery that was under warranty until the receipt was found. Then they gave her a difficult time replacing the battery under warranty. Disappointing experiences considering I thought they were pretty awesome at one point. Maybe just a bad batch of employees?

Although the store was closed, I love the fact that I could place an online order AND confirm that my rare watch battery was in stock at my local store. I placed the order online and get a text message just before the 8 am opening that my order was ready for pickup. Done deal by 8:10 after spending more than an hour driving around town on Easter Sunday looking for the rascal in every open store! Thank you!

They can literally get anything here. Even really obscure batteries

Replaced my car key fobs in 5 minutes flat! Didnt have to reprogram anything. It was well worth the $15 per battery for convenience alone!

Had what I needed fast transaction had it ready to go when I got there.

Went to have a key duplicated for my 2018 Focus. Yes, I walked away with a functional key, but it took 1.5hours from start to finish, and although the worker apologized, it was such a long wait. Also, he completely nicked and scratched the plastic housing on both my existing key and the new one when he had trouble opening them to replace the batteries. I was able to open just fine when I had replaced them at home. I know thats picky, but it bothers me to see all the damage that I know didnt have to be there. In the end, I would have happily just paid the dealer price to avoid all of this. Next time I guess.

Outstanding Quality, Price and Service!!!!The gentleman (Adam) took time to install my batteries! Wonderful place to obtain batteries and more!!! Thank you guys!!! -jack

Fast Friendly and had what I needed at a good price

Knowledgeable. Friendly. Accessible.

Show up at their opening time at 9:00 a.m. in the morning and they were not open. I figure well something happened and the Person who is supposed to open the store is late. I waited around until 915 and no one showed up. I guess this store doesnt really want anybodys business. Pretty sad news for a national chain. I would give them 0 stars but thats not an option.

Good people who know what they are doing.

Great place to get batteries and light bulbs. They also service service key Bobs and order replacements for your. Pretty fair priced! Good location and easy to get to. Batteries of any sort or kind. They do install car batteries if you buy one there. I go there alot!

Large selection of batteries and miscellaneous items. One staff person who was multitasking between phone calls and walk in customers. Handled himself very well, was kind and courteous. Highly recommend.

They changed my watch battery when other stores are refusing to do so. I have a usual go to store for watch batteries but they are claiming that due to COVID-19 they are not currently offering that service. I was able to walk right in and they had everything they needed, no questions asked. They were super nice and almost apologetic about the cost which was comparable to my usual place. Highly recommend going there!

I brought in identical, rechargable battery packs and asked for them to build new ones for me. Their first attempt gave me two that did not match. The ones I picked up today dont match either. The reason for the difference was, The original packs were corroded. This is what we built. What else would you expect? Thats a direct quote, folks. I am the fool for prepaying. I wont make that mistake again because I will not be back.

Convenient on-line purchase

Great job on getting the right battery for my computer thanks for your help and advice on getting the right battery I will pick up the battery when they call thanks for your help and support Michael

I dont know what drives the guy behind the counter but he was super nice and very helpful. Ive been here a few times and each time hes full of positive energy. Keep it up bud!

Friendly, accommodating and knowledgeable. I was very pleased with the entire experience.

Very impressed by the guys and their abilities

Never go anywhere else! They are so helpful and install the battery for you.

The service is great, the people are friendly, the price is right!

Got a chance to find the battery I was looking for to get my LG v20 phone back and running more efficiently after 2 years with the old battery and I had a great time being educated with all the neat stuff they had inside the store itself! The cashier was amazing and I also got a chance to buy some really great Duracell light bulbs that were on sale at a great price too.. 😉. It was a great time and Ive recommended to about several of my friends so far. Thanks again!

Staff here is always friendly and knowledgeable. I have come in with a few weird battery requests and they always know exactly the solution. Store is clean and organized. Pricing is better than expected so bonus there. Will be returning for my battery needs.

Lousy customer service, Ill think twice of coming back

Have used to swap batteries for watch, car, and an old internal rechargeable battery in a power tool. Will use again.

Very helpful service. great deals. this is the place to buy your car fob if you lose one. half the price of car dealers.

Very well informed experts for specialty power storage applications, they help you diagnose your power needs and try to help you find the most inexpensive approach without compromising safety. They have helped me many times in nerd needs.

Staff are extremely helpful. Ive always gotten what I needed from the store.

Brought my sons phone iPhone 7 plus in for camera repair due to water damage. The service was fantastic The guys were knowledgeable and walked us through the repair. I highly recommend bringing your phone into the shop for repairs. Thanks guys.

Very high priced and out of the battery I wanted.

Great service, very helpful staff. For the price of a battery they help take apart cases etc to install. Above and beyond the call of duty.

You have every kind of batteries and bulbs in one store, so I dont have to go to other stores to find batteries or bulbs. At some other stores, it is hard to find somebody to help me out. I get help right away at your store and I appreciate that. Thank you.

These folks were delightful to work with. The pricing was very reasonable and they took extra steps to make sure the battery I needed was on hand. Installation was not easy, but John did an excellent job. Definitely will be a repeat customer.

Great service, very organized

Bought a battery for my car the night before. Came in straight away in the morning and Brock was extremely kind and got me out of there in about 10 minutes (which included free installation). The warranty with their batteries is as good as AAA!! Highly recommend.

Best place in town to buy car batteries. John was a great help in selecting my cars new battery.

When my car battery died for the second day in a row on a Sunday, I was in a pickle, as I needed to use the car the next morning. The Firestone dealer I went to did not have the kind of battery I needed, but Justin (kudos!) called around, and found one at Batteries and Bulbs.Lee at Batteries and Bulbs was terrific. Lee got the battery and installed it expertly and with care, spraying anti-corrosion solution on the battery posts before hooking them up. My car was operational again - on a Sunday. Thank you!

The only place in town that had the battery that i needed and at a reasonable price.

Found what we needed.

BAD EXPERIENCE. --- BUY ELSEWHERE!!!

New battery and install for hubs watch. Easy peasy and cheaper than new watch.

Very disappointed with my experience with this company. I went to return an item to the store where I bought it, only to find (after getting 3 little ones out of car seats) that they had moved and left a handwritten note on the door with their new location. I went to their new location only to find that they only have a 2 week return policy. The items were unopened, but could not be returned for a refund. I was very disappointed and expected better from this company.

Excellent friendly service today replacing the batteries in my Grandfathers mobility scooter. They took the time to take out the old ones, recycle them, and install the new batteries, free of charge.

One employee working. He did a great job answering phone calls as well as waiting on customers in line. He is to be commended in these trying times and deserves a raise

The guys were really helpful and informative. There were some great deals.

Replaced my cracked phone screen a couple months back, and today put in a new car batt. Great staff w/ Mad knowledge!!

Great customer service!I came in for a new car battery and grabbed a pack of Duracell AAs too when I saw how cheap they were priced. They offered to install the car battery for free as well! They also offer a watch battery replacement membership that gives you watch battery replacement for life! Overall great experience.

Speedy and efficient service! Had an iPhone screen repaired. Excellent!

Great service. They did not have the remote battery that I needed so the technician clocked in early and made me a custom battery pack at no extra charge. Great store!

If youre buying something in-store, theyre fine.But if you are not leaving the store with your item day of, prepare for a lot of frustration. Ive had two separate incidents here.1) We paid for a trickle battery charge and were told that we would be called back within the next 48 hours or something along those lines. One week later, we called and asked how it was going. Weve had some issues with it, we will call you back tomorrow. Alright. Another week goes by, still no call, and they still havent recharged it. We go in and pick up the battery uncharged. This should have been our final visit.2) We went in to purchase a key fob and key replacement. Theyre not in stock, itll take a week. Cool, thats no problem, just please remember to call us when they get in. Guess what folks. Two weeks go by, not a peep. We call to ask about the status. Our regular supplier doesnt have them anymore, we are looking for alternatives. No problem, it happens, just please update us when our timeline is adjusted. Today I receive the call, come on in we have your items. Cool. Go in and...its two key fobs. No key, which is considerably more expensive. Short-hair guy asks if Id rather have two key fobs. No man, I want what I paid for weeks ago. I then express my frustration at the repeated issues and even point out that printed on the image with my order, again from weeks ago, is a picture of a key. Its not my job to compare images. ........k. At this time he begins pushing me to get a refund and go pay more at a dealership.3) I got the refund without incident so theres that.When I first found the store, I was stoked. Great selection on batteries and bulbs, I mean its in the name. It became kind of a joke among my group of friends that I was hyping them up so much. I want to like this place. I really really do. But the incompetence is so bad that I cant recommend it anymore. Then, on top of that, to act like these issues arent on them at all...run far away.That said, I briefly met with the van guy from Owatonna and he called, arranged a pickup, apologized once he found out the wrong item was in, and was all around pleasant to deal with. Ty sir.

1st time at the Rochester Mn store & will be my future store. Installation (out in the elements) was QUICK & very professional. Installer was upbeat & a 10 pt experience.

The Guys behind the bench are always welcoming and very knowledgeable!

Employees there are very helpful. Friendly and efficient.

Made a special trip to bring in a Seiko watch to replace the battery. Staff was unable to open watch to put the battery in. They did recommend a jewelry store that quickly replaced the battery at the same price.If you need a watch battery, save yourself a trip and go directly to the jewelry store.

Great service

Great guy works here very informative and he knows his stuff!

They all need better training and possibly a better attitude. Went in looking for wraps for 18650 batteries. The first guy was unsure what he was looking for them the second guy told me I had to buy new batteries when the ones I have are perfectly useable. Would not go back the treat their customers like they are idiots.

Fast service, good price. I especially liked that Batteries Plus technician put a phone call on hold while he waited on me. Excellent customer service!

Fast, friendly and very competent service. John was a huge help! Thank you!

Very courteous and helpful. Be Customer Service Ive seen in Rochester.

Super easy, received 10% off battery. Free install, friendly Rochester MN store. I love this place!

Excellent selection of batteries for all your electronics and much more. Outstanding customer service and repairs.

Ordered online, picked up at the store. This was convenient and easy. Employees were helpful and courteous.

Had the laptop battery I needed for my HP good high milliamps solid good internet price courteous staff had a good stock seems they are very competent happy with my purchase still good

Lee was a great help. Knew exactly where the battery I needed was. I probably would have searched for quite awhile. Great service

Easy process ordering online and in-store pick up. Great quality!

The installer was a very nice guy and got my out of there in no time. Also I wasnt charged a core charge for my battery unlike other places.

Great customer service! Got what we needed and staff was very helpful.

Great service. Good price.

Left my iPhone 8 to get the screen repaired. It is a gloss black and they repaired it with a matte black and the entire screen is not even glass like the original. The cost was $115 and I wouldn’t have done it knowing that they were going to replace it with a difference front that’s not like the original and a different color/look. On top of that I bought a screen protector from there for $49. What’s a waste! It doesn’t even cover the whole from of the phone. The customer in front of me was complaining that they were going to put the wrong color on her Samsung phone. That’s should’ve been a red flag there.

Lee was very polite on the phone and diagnosed my problem quickly. When I arrived, Lee passed on the info to Richard. When I came back a couple hours later, everything was working great!

Pick up option was awesome and quick. I also saved 10% ordering ahead online. Always have great customer service at the store.

Super fast service, thanks

I am from Naples Fl and was RVing thru Rochester, Mn when my wife decided that the two 12 volt batteries in our 5th wheel needed to be replaced now and not when we got to Ancorage Ak. When we stop earlier for lunch we had some difficulty in getting the dinning side in due to failing batteries. So she has me call this store and the response was amazing. “Yes we have your battery in stock. “Yes we can install it.” “yes we can do it NOW”. Great service, great prices and knowledgeable personal. Don’t waste your time shopping your battery needs just go to this store.

The folks in the store were friendly, fast, and helpful. They even carried my purchase out to my car, even after I said they didnt have to! :)

Great experience. Very helpful. Thank you

Jerry was great, and handled the repair very quickly. Very satisfied, and the price was fantastic!!

They quickly swapped out a vehicle battery that would have been a nuisance for me to access on my own. Great service.

Came out from work to a dead car battery, called this place and got there maybe 15-20 minutes before closing. They got me a new battery installed, in the rain, and charged me $20 less than the competition. Ill be going back for any battery needs in the future.

Youre there when we need new car batteries

Good service, liked the free installation, helpful store clerks

Batteries Plus had a battery for a classic car at a reasonable price. Im impressed !

Prompt and courteous service.

They helped me get the right batteries and installed properly.

There were some issues in the beginning, but the owner solved it very promptly and satisfactorily. I would come to this store again.

Very helpful!

Would not fulfill warranty on a screen they installed terribly. After waiting for a couple hours they wanted to charge me for another screen. I will not be back and do not recommend this store.

Is in a bigger place and has great service

Very friendly staff that even helped change my battery even though they were busy

Their are not enough words to tell you how wonderful this store manage Brock and Lee make you feel there are no more worries.

I was very disappointed that the battery I ordered on-line was incorrect. When I picked up my order, the battery they had pulled from stock was different from the picture on my order. The sales person said I cannot trust the picture for the battery shown. They credited my account, but then charged me full price (on-line order saved 10%) for the same battery (order number for the battery was the same on both invoices) I ordered on-line.

Excellent screen repair service.

Very friendly and helpful.

Quick and easy

Fast processing order and great customer service. Thanks!

Great customer service.