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Walgreens
70 Gateway Blvd, Rock Springs, WY 82901, United States
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Walgreens
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Ry
Review №1

I waited in line for 15 minutes once, only to get to the window to be told the pharmacist had to take their lunch break. And when you call, you have to sit through 2 minutes of ads before you can talk to anybody on the phone. If my company didnt force us to use Walgreens, they would never get my business.

Ha
Review №2

Lost my prints and then after reprinting gave them away to the wrong person. Will definitely never use them again.

Ph
Review №3

Extremely rude techs

K
Review №4

Incompetent to the point of being dangerous- as in they fill prescriptions and forget about them.I moved from out of state where I had my prescription set up with another Walgreens and for simplicity, I transferred my prescription to RS Walgreens and planned to start having it shipped to where I live 80 miles away.None of the people who work there are on the same page. It took 3 phone calls to get a clear answer about how to have my prescription shipped to me. The first person said I could do it online by making an account and putting in my shipping address. When this didn’t work, I called again and the second person said I had to come in and do it in person. To be sure so I didn’t waste the drive, I called a third time, and the third person told me I could definitely do it online and tried to walk me through it, then halfway through the phone call when she couldn’t figure it out, she asked a coworker and they said it couldn’t be done online and I would have to come down in person.When I made the 1.5 hour drive down to set up shipping in person, the young lady at the pharmacy had no idea how to get my shipping information updated, and told me I would have to do it online. I explained the phone calls to her and her response was, “I don’t know how to do it”, and when I asked if her she could find someone who did she responded, “No, I’m the only one here”, despite the two other pharmacists there. Finally, after 20 minutes of going in circles on her computer and holding up a line, one of her coworkers took pity on her and did it in 30 seconds.Later on, I called in the prescription on a Monday and asked to have it shipped to me, but by Friday it still had not arrived. I called and asked about it, and the pharmacist who answered said it had been “shelved”. When I asked what that meant, he said it meant it had been filled but never shipped. When I asked to speak to a manager, it turned out that was him, and I wanted to know why my medication I had ordered on Monday still had not been sent on Friday. He then roughly said to me, “You think we forgot about it on purpose?” (which to me meant they HAD forgotten about it), and I told him how extremely dangerous it was to think so lightly of forgetting about sending filled prescriptions and that he was lucky my life didn’t depend on the medication. After barely being apologetic, he then had to be convinced expedite the shipping of the overdue prescription. That was the last time I ever used that pharmacy and I switched to my local one. It’s just really disturbing how the manager was not at all phased by his staff forgetting to ship prescriptions. Just wanted to share my bad experiences so others know to not risk using this place.

Tr
Review №5

The ladies and gentlemen back in pharmacy are the BEST! Excellent customer service, knowledgeable and helpful, kind and efficient. Great experience all the way around.

Ja
Review №6

The new pharmacist, Amy is.....Amazing! So very helpful & always kind. She has a lovely spirit. She shows her customers that she really cares about their well being. When asked about meds OTC or prescriptions, she takes her time while explaining so that the recipient understands fully without making him/her feel berated. Best pharmacist ever!

Me
Review №7

This Walgreens is horrible about filling Rxs in a timely manner. When a Dr calls it in for you and you go 4 hrs later to pick it up, and they tell you they havent even listen to the voicemail or entered the prescription, there is a problem. They CONSISTENTLY do this. Horrible customer service.

Ki
Review №8

Always so helpful and their beauty consultant is the nicest person. She always helps me find everything I need.

Er
Review №9

Seriously the worst pharmacy EVER. It takes them forever to do anything... Even if youre just dropping an RX off. I have gotten text messages and voicemails from them saying my Rx is ready; I go to pick it up, and it is still a good 45 minute wait. We finally switched to Smiths, but that was a horrible experience too. When I asked Smiths to request a transfer from Walgreens, they gave me a yeah, good luck with that, we will try! Walgreens FINALLY did, but they transferred prescriptions that we didnt even use anymore! Then they tried to tell Smiths we were out of refills. I finally just called my doctor and had him send new prescriptions. Avoid Walgreens by all means!!!!

Je
Review №10

Worst pharmacy ever. They always take hours to fill any prescriptions, if not longer. Today they said it would take 2 hrs(which was ridiculous) I went to pick it up and 4 hrs later it still was not filled, so I finally just took my perscription back and brought it to walmart. Then when I get there, they said Walgreens had already filled it.. If that was the case then why did they tell me it was not ready?? I absolutely hate that pharmacy. Definitely looking for a better place to go

Al
Review №11

Great experience from pneumonia shots to passport pictures. One stop.

Ga
Review №12

It is not bad. Just higher price

Jo
Review №13

Pharmacist lady is ignorant please go anywhere else but here walgreens in general horrible service rude people

Er
Review №14

Overall good experience when I arrived but sales associate Maridon made my experience go from a 9 to a 2 when she stared yelling at another sales associate for no reason and then proceeded to yell at everyone else.

MA
Review №15

Friendly helpful and kind

Je
Review №16

Very slow!

Information
5 Photos
16 Comments
3.1 Rating
  • Address:70 Gateway Blvd, Rock Springs, WY 82901, United States
  • Site:https://walgreens.com/locator/walgreens-70+gateway+blvd-rock+springs-wy-82901/id=9092
  • Phone:+1 307-382-2536
Categories
  • Beauty supply store
  • Drug store
  • Convenience store
  • Cosmetics store
  • Greeting card shop
  • Perfume store
  • Stationery store
Working hours
  • Monday:7AM–10PM
  • Tuesday:7AM–10PM
  • Wednesday:7AM–10PM
  • Thursday:7AM–10PM
  • Friday:7AM–10PM
  • Saturday:7AM–10PM
  • Sunday:7AM–10PM
Service options
  • Curbside pickup:Yes
  • Drive-through:Yes
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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