This place is a joke they barely have people working and the ones that do are not even professional and disrespectful towards consumers. Mind you they have 20 lanes but only open 2 🤨 this is honestly ridiculous no wonder people dont want to work here. They honestly need to close this whole place down. I honestly feel bad for the few employees that do work diligently.

When I go to Wal-Mart I choose to go early around 8-9am so its less full of pajama wearers. The problem with that is now I have to battle in the aisles with the employees getting online orders together that love to park their carts in the middle of the aisle. It is far less busy but most of the time not even one register is open. Mind you I have a full cart. So they make me go to self checkout that has only the small space to utilize and not the ones with the normal belts. Partly my fault because this happens all the time but continue to put myself through this madness.

I wouldnt come here after dark, but thats not Walmarts fault. Its reasonably clean and seems to have the full product selection. Like every Walmart no one will volunteer but when you ask for help, the staff were very helpful - led me all the way to the item I was looking for rather than just pointing and telling me where to go. I appreciate that a lot.

The lines are too long for the short do it yourself registers. If they gonna make us scan and bag our own.... the bigger orders should be on the bigger do it yourself registers. Makes more sense!!! The lines would move better!! If Walmart treated their employees better ...from what I hear.... then they could have those registers open with staff there to work them!!!

Some great news products and some awesome bikes for the kiddos! BBQs & family back hanging together ❤ Lets kick this Covid separation in the butt! Time to get undistanced again!

Horrible!! Always stand in a line to check out for at least 30 minutes!! Then only 1 employee in the whole store is able to check out alcohol!! Needs management attention. Everyone was complaining every time I go there. Not going back. Somebody do something PLEASE !!!!!

I love shopping at Walmart but... The shelves are empty and no one on register, only self check out. I was purchasing alcohol and had to wait about 5 minutes for someone old enough to help me. The employees were nice, they get the 3 stars.

I consistently get the run around at this place this place I need to pick up money. Either the managers numbers are arent working and locked out or the system is down. Management does not apply themselves as they should. It is more or less a free for all, employees do not care.

I order groceries and anything more I need ( socks, clothes pharmacy, etc.) over the internet. I pull up in a parking space at my assigned time and the associates load my car for me! A very pleasant experience!

I was there this morning and they only had two registers open and the east self checkout bay. The lines were 10-15 people long and took forever to check out since the young lady working the register had to wait for a manager to ring out the alcohol for her, we all had to wait about 10 minutes for a manager!! Completely ridiculous when they probably could have pulled a few girls that were stocking to the registers and gotten people checked out in an efficient manner. Get it together Walmart!!!

GROCERY PICK UP is usually amazing & compliant but today I can honestly say I was disappointed. A day time employee named Eric made every effort to not bring out my groceries and also gave more mouth than asked for AFTER I ended the conversation and dismissed, looking for better help. While I was being assisted by a different team member Eric continued to stick around and eavesdrop on what I had to say just to add his 2 cents that I no longer acquired. I won’t be doing online pick up from this location any longer!

They need to hire a manager thats going to get the store together. I used to run Kmart and I will get them in check and I will do it for free thats how much I love Walmart

This Wal-Mart is closest to me but now I only go if I have to pick up a prescription. Ill drive out of my way to another store before coming in here. Never more than one register open. Theyll have the self check out line going all the way to the back of the store and still wont open registers. Forget needing a cart because they havent brought any in. Employees are so rude and dont want to help with even the smallest questions.. Starting to notice a decline in produce quality. Often times its rotten. They never have water in stock and they might as well shut down their deli. They dont make wraps, salads or sandwiches anymore and forget trying to get an 8 piece chicken. If youre going for deli items dont bother with one. Just go to the Alpine one instead. At least Alpine has a large self check out area so youre not spending 30 min in line just to spend another 10 trying to get out because of the second line to hand in your receipt. This used to be a decent Walmart but lets just face it... now its really just a kick out spot for the employees

They always claim that they are short staffed, but have tons of staff just standing around doing nothing or goofing off. My problem is the fact that every time i press the “how can we help” button, nobody has a key or they dont know who has it . Just completely slow paced its so embarrassing to know our local walmart employees are disorganized.

Rifled! Candy on the floor. Clothes tossed back on the shelf in disarray. I am sure its hard for staff to keep up considering clientele. Some people have no sense / idea of whats involved with community pride.

3 Walmarts in Rockford,Il,, and 2 are Great, but West Riverside- SUCKS ! Worst Walmart I have been in !

Boxes in isles, shelfs always empty as well as 2 lanes at checkout always have a Hassel with trying to get More lanes open! Some times one! Very big deal. Needs work!

Nothing on the shelves employees are extremely rude no checkout lines open self checkout no longer accepts cash at any of the registers.. Needless to say will be going out of my way to go to a different Walmart.

Everything I need and more nice people hard worker

If could give them zero i would. Products are never in stock.

Spent 15 minutes picking stuff out, and 30 minutes standing in line to check out. Stay away unless you have no other choice. Worst shopping experience Ive ever had.

2items rang up higher price then listed. Went to self checkout. One lady adjusted the first price. Next one man would not adjust or check it out. Very unhappy. Had to go back and do it myself and go get in line for a refund.

Incredibly poor service, even for Walmart. For the 2nd Sunday in a row, not enough cashiers. Yesterday, heard all 5 (only 5!) Cashiers called in sick. A blatant management failure and not necessarily just the store management. Tired of going in with a decent mood and coming out with a bad one.

Do not go to Walmart on West Riverside in Rockford. You will stand in line to check out for an hour or more. Terrible service, management wont take calls. The elderly and pregnant are forced to stand in line for a very long time. They dont have enough lanes open and obviously dont care about their customers. .

Im hearing this morning that, after such a long time, they will have new management....again. We will see if things are turned around. We have suffered since 2006, the first time my wife and I shopped that location. Im not crossing my fingers, however I am sick of driving 22 minutes to Rockton when Riverside is 2 minutes away.

Go here if you feel like standing in lines for 30 plus minutes

They have 3 cashiers! All the self checkouts open but very little help. There are so many young workers just walking around doing nothing! Not one cart in the store! They all need to be fired! Waited in line 30 minutes Because the customers in front of me brought alcohol. The lady asked a young girl in fact two young workers to get a manager and she told the lady she couldnt do it! Then the other co-worker said yous should know if you come to the west side walmart what do you expect! Im like wow smh! She said she hopes it gets shut down! Well with young immature employees like them it just might! Wont be going back there!

A majority of the employees are obviously not there to work. Dont ever ask any of them for help especially in electronics or paint. The shelves are rarely stocked.There needs to be better training & customer service at this Walmart.

Everyone is helpful, pleasant, & professional. I shop there all the time. Walmart is awesome!

Product selection and staff has gotten really bad. Very rude staff, hard to find a person who will help. Id much rather pay a bit more at Target and get better help

Yeah its ok..I prefer the one on Northridge in forest hills cause they always have my items..west riverside never has all my items..

Not enough cashiers for this busy day. Every one is busy grabbing things for home. Walmart is ready for Easter, got a little summer stuff on shelves. Tons of candles. Cards,and beautiful Easter Sunday Best . Love the home decor there also. Had to grab some snacks too. Staff is so friendly and are very knowledgeable about their products. A atmosphere is different cus everyone is in there own world. Lol. Im always happy to go to Wally world as my family calls it .. I call it my everything store.

This is a pretty bad Wal-Mart shelves are not stocked, people eating whatever they want from the deli and produce and throwing garbage on the floor/shelves, even opened boxes open and product missing, check everything you buy at this Wal-Mart, when you check out be ready to wait qhen you have an issue checking yourself out as the worker like to stand around obvious to their surroundings and are put out when they actually have to work, other that that it is great 😀

This store is terribly maintained. I think because its on the West Side of Rockford its upkeep is an afterthought. The aisles are never stocked. Theres never any cashiers and on any given Sunday youll find merchandise on the floor all throughout the store. The one star is given to the employees Ive encountered their always very nice.

Walmart has become a store to stay away from only one register open the rest are all self checkoutPrices go up and never can find anyone on the floor to help when you do they are rude and walk away from youEven when you order something online it never comes on time customer service is a joke can never get themIts time for Walmart to close why shop a place like thisIf this app had a better rating system it would be nice needs a from -5 to +5 my rating would be a -5

The waits to check out lately have been very long. Alot of food items are out of stock late in the week so I have to go elsewhere.

No one answers the phone,long lines cuz not enough people working. Have to say pharmacy is the only ones that answer the phone

Done with Wal-Mart one checker 10 people in line. Would .not open another check out will not use self check.

This is the worst walmart Ive ever seen. You have ppl that need help but NOBODY is around then you see 3 to 4 employees huddled up talkn and textn on thier phones. . Very unprofessional

Love Walmart except the fact that they should have more cashiers. Not everyone likes self checkout which is RIDICULOUS!!!

No workers lines WAY backed up

A bit small, and usually out of stock of many different items, this Walmart is definitely very busy and usually cannot keep in stock what people tend to want because of this. Great place to get food and such but going for specific items, even if theyre listed on the website they may be out of stock so its best to run to a different Walmart if you dont have enough time otherwise.Things tend to be a bit busy, large lines are normal for all checkouts, aswell as sometimes random stuff lying about.The main issue is this is usually out of some necessities, making it almost required to run up to another Walmart.

Some shelves were empty though... other than that it was pleasant

I Really like walmart

Most times it is stand in line and wait with limited registers open to cash out. Other long lines at self check out oh my goodness

This time was a great experience!! No problems, in and out.

Thank god we have trained ourselves to check all the products before we eat them..this was bought the 24 of dec. And returned the 26 of Dec...not even apologetic

It was horrible l spent 25 minutes in the self checkout. The machine kept reading Approval needed for this item what a nightmare 😱😖😳😰👿

They had a good selection of clothes for my daughter which was better than most places since covid started

I went to Walmart about a week ago and I was looking for collard greens the two ladies that work there was standing in front of the green section talkin I asked her can I goodbye her to see the vegetables Bill Burr no collard greens so I asked the lady do they have any in the back she abruptly said no a person working in a store should always remember that we are their customers and they should treat us with respect

Average walmart, but I did find some good succulents so that was nice. They also had maple trees which I thought was awesome.

Horrible people work here very rude. Always in their phones

Absolutely ridiculous, I understand being short handed but that shouldnt be a reason to be extra rude and ignore you when asking a simple question, maybe I didnt get helped because I was breaking up a gossip session with 4 employees

Waited 50 minutes for grocery pickup and still havent gotten them. The 2nd time this has happened. I only use Walmart for grocery pickup, but I wont be back.After giving them a second chance, I found that 21 items on my to go order were unavailable with no attempt at substitution, including: potatoes, romaine lettuce, ground beef, chicken, and milk. All staples that should be easy to find or substitute. So yeah, they still suck.

I love going to Walmart to look around and mess with the stuff I cant buy cause Im broke

Dirty, under stocked, and the wait lines at checkout are looooong.!

Would be nice if you had someone to work The Money Center. At all of the stores.

Im a regular at this location, nothing else is regular...shelves ate never stocked...out of everything...always a long wait in line

Like I said. Its the only WalMart worth a darn In the local area. Its the only one that isnt horribly understaffed. And the only one who doesnt act like everyones stealing.

Nice set up. Surprisingly prices were a little higher compared to where Im from, was definitely expecting the opposite. Staff was friendly, store was clean.

Used to be my go to store but since they never have enough cashier and you wait for hours to get checked out I hate going here. If they were really worried about the spread of COvid I think they would try to get the people out faster. Do they ever sanitize the self pay areas?

I run in-and-out anymore at Walmart. Theyve been out of a lot of things for that Normally buy.

The store has allowed stock to become absent. One-third to one-half of what I go in for is out of stock. Very sad. I will not be shopping with this Walmart any longer.

Clean store, nice polite people

The Walmart in Loves Park you never have to stand in line to check out

I love going to Walmart. The people are so friendly and the workers are very helpful

This particular Walmart is usually stocked the only downside is the customer service sometimes isnt very professional and lines can be long.

Was in the pharmacy and they are so nice and know what they are doing. very helpful.

Very disappointed in my pick up order today! Delayed a day then given to another customer!

Absolutely horrible I called ahead to make sure that my order was ready because Last time they had me sitting here for two hours waiting on my grocery order that got moved to the next day because they didn’t have time apparently to pick my order that I placed three days prior. I pulled up I’ve now been here for about 30 minutes other cars have come and gone got their groceries While I still have nothing. Tried to speak to an employee after finishing up loading another car that came after me and he just ignored me like it wasn’t his job. It’s not the kids fault it’s the managers who don’t staff enough employees get it together.

I need it a bean bag game and I found it at Walmart

Grateful we have a Walmart location on the west side of Rockford! When so many businesses have up and left, this Walmart location provides access to groceries, clothing, shoes, home goods, and employment!

No carts available, trash in the parking lot and people parked in the Fire zone in front of the store. So if you had an emergency or fire, it wouldnt be a safe area to be inside.

Decent selection of Yu-Gi-Oh! Cards and Magic The Gathering cards. They moved them to the back to reduce the theft rate since the area where video games are is more monitored at all times.

I dont understand why there are never any check out lanes open with an actual employee

Always A GREAT place. Everything u need and reasonable prices.

This was the worse experience ever with Walmart. There was an issue so they let the associate go in the electronics early. Ok no biggie my son asked an associate for some assistance and she said sure. 20inutes later nothing. So he asked another associate and she paged a manager back. We were rudely bypassed 3 times by other customers that came in after us. So we said ok lets go to the front. Again another lady came up after us. We were bypassed again. Bit nope I freaked out this time and went off. So n I t my nature but after an hour of being ignored I had enough. Something needs to change here. If we didnt actually need these 2 things we would of left.

This is the 3rd times this happened to me at this exact location!I’ve been in this same spot for over 45 minutes just to wait for my online pickup? This is outrageous! I see staff with orange vests just standing around walking in and out going from cars to cars to ask if we submitted our online pick up yet.... update your procedures for better and more efficient services guys!Tried calling number listed on the sign over 10x and no one seem to be there to answer. What’s the point of having your phone number on the sign then?

It was terrible!! There was only one register open with a cashier at 4pm. Customer service had a long line with only one person who just happen to have just started. Oh well, I dont shop there to often bcuz the service is so bad

Only 2 registrars open and both have lines of 30 people or more its ridiculous

It was okay just dont like the people who work there. Some was good it just takes a few to make all look bad

Typical walmart establishment they do have the nice tomato plants and fruit trees. You can also purchase plants with ebt/snap benefits.

Worst Walmart ever. Dirty at night closing and dirty when early morning opening. Same throughout the day. What do you guys do? I also never got my Walmart delivery order. When I called no one in any area answered. Seriously what do I even pay Walmart+ for?

Conveniently located on my side of town.

The staff in the auto shop are tops. Thank you for serving me.

Only 3 registers open with employees just walking around not doing anything lines all the way back to the fitting rooms

Layout is hard to figure out and it seems that they are always out of what Im looking for

Didnt go to Walmart stopped in front of Walmart

Definitely not enough cashiers

Again some customer service needs work. Its a way to talk to your customers

Nice peoples clean and got a lot of good things

We are always looking for camping gear and like to check out the options each store sells

There was a SIMs card that I need to install a new phone I got and in my sims card that I had got jammed in it and it wouldnt come out and people in Walmart they were supposed to the theyre supposed to usually install it for you but they said that they didnt have a cell phone guy there and they wouldnt return the phone because they said I damaged it by trying to get my sims card outso I gave them the phone to keep and I went to the other Walmart on the westside of Rockford and figured out that they had a cell phone guy there that was able to help me out tremendously and others withif you want real phone customer service I would go to the Walmart in the west and they are the bus to go to and they have an actual cell phone department with a cell phone guy compared to these other Walmarts where youre just dealing with the employee

Need more check out attendants or open up self service aisles

Very understaffed, as for the staff that does work there they seem to not want to do any work at all. Terrible management, never ever enough lanes open. The money center is not operational half of the time. The half where it is open there is a 45 minute wait. They really need to regroup their employees and perhaps find some new management.

There is no cashiers at all only self check . And the line is half way down the back of the store. This is ridiculous Walmart needs to do better.

Horrible place weekends looks like a war zone. Lots of inventory in the aisles, rude employees. Corporate should see why folks dint buy more on weekends. Its either empty or still boxed up in the middle of an aisle. Sad, employees dont take pride in their work.

Prolly my least fav. They never have enough checkouts open and are always backed up

When people think of your stereotypical WalMart this what they think of....the store is always a mess and the staff is rarely helpful

Good place to shop.