They looked up the lawn mower part (armature magneto) I needed. It was a bit confusing because the manufacturer had changed the part numbers needed. I paid over $50 for the part. I tried the part and it didnt work. I took it back to the store and was told they couldnt refund or replace it. It would have been nice to know that store policy prior to the completion of the purchase because I would have just put that money to a lawn mower rather than a chance that this was the correct part.

Brought in a saw for a chain. Excellent service! Thanks, John

Great selection of actually useful out doors equipment. Have some dutch tools I havent found anywhere else locally

This place is honest to god the best store in Rockford for lawn and garden. Trevor Nicholson is always helpful and knows his stuff. I’ve never had a bad customer experience. Wish I could give it more than 5 stars.

They did a great job of finding the problem with my zero turn and fixing it.

Nicholson has great equipment, helpful and knowledgeable staff, they also do great service work on the equipment that they sell. Ive been shopping there for 20 years.

This time I just needed information. I have a new craftsman riding mower and need someone to service it for winter. I got direction to someone that may service .With an apology for the lack of positivity of their suggestion.

Nice counter man.Had no problem communicating with them.

Made a phone call and spoke with Trevor. He was helpful and knowledgeable. He walked me through each mower and knew the specific details. When I made the purchase he was fast and it was a no fuss interaction. Delivery of in-stock items happened next day and the items he needed to order came quickly and were delivered promptly.

I was in in the market for a new lawn tractor. After doing my research, I settled on a Husqvarna tractor. I dealt with Trevor Nicholson, who is low-key and knowledgeable. He told me if I could pay in cash, hed give me another discount off the sales price, and that discount, combined with fair offer he gave me on my trade-in, made for a great deal. Stay away from the box stores for your lawn equipment, and go to a place where you will get just as good a deal and great service. There is a reason Nicholson has been in business as long as it has.

Great help, very welcoming

Had everything I needed Great place Not your box store

Helped with mower thanks

Great place. Had the part I wanted. Knowledgeable staff!

👍

Very knowledgeable and great customer service. They know a lot about grass seed and have a great selection that includes grasses native to the area. The price was better than anything I had seen elsewhere.

Very knowledgeable people great service great products.I love this place. Really going to miss these guys when I move. 😥

They always treat you with great customer service...

Real Rockford mom and pop shop, customer service top notch

This place is great know the parts and dont need a lot of information if you have the part you need with you.

First time in there, amazed at the selection of parts and tools for the garden, also saw they have safety harnesses for working up high.

Poor excuse for a lawn and garden center would not help me find a cable without the model number when I told them it just needs to look similar and I can mcgyver the rest 3 guys couldnt go in the back to check for something similar? they said they can order it. so can I ?. Ended up using a bike cable works great thanks for nothing not knowledgeable people

If Rockford EVER loses this store, we are in trouble. Nothing is out of their sphere of expertise.

Always satisfied with the staff and quality equipment

This place has everything...all of your lawn and garden needs. Additionally, the employees are very knowledgeable. You cant go wrong.

Ive had a few good experiences over the years but its usually buying off the shelf. Getting equipment worked has been about 50% success rate and a long, long time until the equipment is ready. This last bit of shop work was 2 visits that meant charged $ both times and the snowblower still doesnt run. No you cant start it here because we drained the gas out of it should have been a clue. I should have just bought new at Menards.

This store has been around forever, and its where we always go for our gardening tools. They offer good quality tools at reasonable prices. The employees are very knowledgeable and friendly.

Quite knowledgeable of questions regarding equipment on specific details. Additionally showed extra detail and attention to some small parts of minum value that the online stores and higher volume competitors they have fail miserably at. Thanks for your help again with questions I had.

Our Favorite Lawn and Garden Store. Great Mowers & Snow Throwers. Also great servicing on our Machines.

Always a great place. Fair, honest, and easy to deal with

Highest quality equipment, knowledgeable experienced staff, deep local ties... you owe it to yourself to go there!

Its the best hardware store in the world

Great customer service, good prices.

Good selection of pro grade quality items. Prices are fair and staff is very knowledgeable.

Been using this place to purchase equipment and do repairs on my broken equipment. During the busy season it does take a little longer to get it back, but if for some reason the same problem continues they fixed it for free.

All ways have what I need and very helpful with How to questions. The only place to go for ANY fix-it quesstions.***** .

My wife and I love nicholsons hardware.You tell them what you are working on, they figure out what you need

Knowledgeable staff. Good selection of arborist tools and equipment.

Great local lawn and garden store for homeowners and commercial customers alike. Ive always found quality products here for a reasonable price.

Top of the line equipment with the old school level of customer service. The staff is packed with knowledge.

Good place to go for your projects they are nice people.

Very helpful 👍

They did a great job sharpening the blades on my mower deck.

Great knowledgeable help. They really know what theyre doing great group of guys and gals.

They wasted my time for four weeks, their in no rush to help you get your product back. I was told 1-2 weeks not four. He only told me what i already knew. He adjusted a screw and 45 dollars later nothin. Trash. What a waste of money.

Walked in and was able to get the part picked up and out the door in meer minutes! Awesome service with a smile!

Lots of help and staff is very knowledgeable

Best place, I tried amazon 3 times and got the wrong parts, one trip to Nicholson and I fixed 2 chainsaws for under 10$, wish I could give them 10 stars.

Always have what I need for parts

Great place to order parts for lawn mowers

Find good service for you lawn and garden needs.

They always have what I need, or know where to find it.

Bought an ego snow blower. Staff in very knowledgeable and helpful. They only sell merchandise that they stand behind.

Very helpful reasonably priced

They always have what you need

Very helpful people with good standards in excellent quality products.

Fast courteous professional service sums it all up. Have a question theyll answer it

This is the place to go when the rest cant help you.

The only place to go for all your professional tree removal equipment!

Theyve always done good for me but dont expect to get your snow blower back until February

Great place for specialty garden products.

Always great service.

Awesome and helpful service thanks

Great people, great products, great service.

Needed chain saw looked at. It was jammed up and they got it going again no charge!

Very homey

The place to go for lawn mower parts

Very knowledgeable and willing to help

The Best of the Best

They dont have a large selection

If they dont have it you might not need it

They have anything n everything

If they dont have it, it must not exist!

Great service

Cant beat the customer service vat Nicholsons!!!!!!!

If you need it they have it.

Takes to long, old guy is crabby

😀veryThanks

Service great

Nice place

Good guys

Good store

Great people!!

Good

Love it

Great place!!!