I spoke with Rod at Vela about adding a downwind pole topping lift to my mast. He listened carefully to my situation, thoughtfully explained why my plan of execution might not work so well, and patiently walked me through a more appropriate solution. Very patient, very knowledgeable, very helpful!Ill definitely be a return customer! Thanks for the great service, Rod!
Just completed a live chat with Rod of Vela Sailing Supply. The fellow was most helpful and thorough, answering detailed questions about hardware and boat repair. Fantastic service! Will definitely use Vela again.
I had a small order, but it required some tricky analysis. Rod spend all the time I needed (a lot!), and gave spot-on advice, including sending me to a specific other vendor for some of what I needed. Ive not yet received my order (just placed it today), but the quality of the service, and the quality of the advice were second to none. Very impressive.
Everything about this place was great. They had a better price on the product I needed, attention (online chat) was great and polite and shipping was on time and well packaged. Would buy with them again for sure!
Only two places on the internet claimed to have the part I needed. I was familiar with neither of them. One of them had some of the worst reviews I have ever seen. The other was Vela. Easy choice. I called Vela to verify that they had the part. They did and I ordered it. It was at my house three days later and $40 cheaper than their sketchy competition. I will be telling my sailing friends. Good job Vela.
I was searching for a Winchrite at a good price and found Vela Sailing Supply. I called and talked with Rod, the friendliest and most helpful guy. Rod checked his inventory to make sure he had one in stock. I placed the online order and it shipped the same day...FREE....and arrived 3 days later. Great service! Thanks Rod!
Great that the [email protected] email address got a fast reply about availability of a product. I then ordered it that night and it was shipped fast the next day. Thank you!
Edited: Vela Sailing Supply has reached out to resolve the issue that I had below. I appreciate their care for their customers and wanting to ensure that they provide great customer service and products.I would have put 2 stars but I want to support the community. Poor communication on orders. Dont pay for expedited shipping as it wont go out in a timely manner or with any delays being communicated. Rigging is fairly priced, but cores are all slipping on arrival.
Same day Great Service. Rod and his crew took great Care of me. I busted several of my sail slugs on on my Hunter 27 after an accidental Jibe. The sewed new one on the same day. Great communication. service and follow through.
I made a purchase for a set of winches online and chose Vela Sailing based on reviews that others have left. I have never bought from this site before and Rod talked to me like an old friend when I called in to see if they had the winches in stock. His input on what I originally wanted saved me from making a costly mistake and set me up with the proper gear. Everything went perfectly and Ill be using Vela Sailing Supply again for future purchases. Thank you.
This is my go to place for all sailing equipment for several makes and models of racing sailboats. Rod is awesome, there is no two ways about that. He goes out of his way to make sure he either finds what you need or points you in the right direction. I dont like patronizing any other sailing equipment outfits for my one design boats. Vela Sailing and Rod Are the cream of the crop. Thank you!!!
Rod personally called and explained refund delay. Thanks!
Excellent work and very good service and prices
Vela Sailing Supply was able to find a cheek block for my sailboat that was built in 1979. It was important to me to get a replacement part with the same mounting hole pattern. Vela came through and did so at a competitive price. Thanks, Rod, for your extra effort in making a customer happy!
Great store! full of pro sailing stuff and Rod hes a great guy fill up with sailing information and solutions. Higly recommend to your boating needs.
Great family owned and operated business. Rod does a great job making sure you get the exact parts you want/need and the prices are great. Have done business with them for 2 years now and will use them for the rest of my sailing needs.
I had a great experience doing business with Velasailingsupply. I wasnt able to find a better price for what i was looking for anywhere else online. The best part was NO TAX and FREE SHIPPING to HAWAII !!! I received my order from the manufacturer the same week I placed it. Ill be back for more.
I orders some parts that were In stock on their website. I received an email that they were in fact not in stock but had a identical part by a different manufacturer, it went to spam, and then a few days later they sent another email. If I didnt answer the first email why didnt you call me? While I am on the phone I find out that ANOTHER one of my items was also not In Stock but a special order item, and that despite me placing an order 5 business days earlier still had not actually ordered the item so that I could get it. So not only did they delay my order by a week by not calling me but it would take another week at least just for them to order my item then ship it out to me, for an item that was In Stock. Mistakes happen, but three times in a row? This is the third time I have ordered from them and they did not have an In Stock item. I will take my business elsewhere.
Great selection and prices for every kind of sailboat.
Always great service!
I am not happy with the way they let me down with my reclamation. exactly nothing happens . :-( .... Now there is something going on. I sent a video which shows the disfunction of the Block and i sent the block to vela. What do i have? nothing, exept a nice communication with rob.I think if an item ist obviously defective and no misuse ist possible as in this case, it should not last weeks and months to replace it. And it is still not done.AT THE VERY END after a long long time the case was ended properly. I got my reclamation accepted and the defective part replaced.
Rod is a great guy and will do everything in his power to make sure you get what you need At the best price possible. A family run business that supports the sailing hobby!
Absolutely knows sailboats and how to solve problems. Great service.Jim Oursler, President, Granite Foundation Repair, Inc.
Great price, no tax, free shipping (if you reach the price threshold) but slow processing.
This place is a hidden gem. The carry all the cool racing gadgets that you could ever want, and if they dont have it, they will get it!
Excellent service and very helpful with questions that I had regarding proper parts.
Great customer support very knowledgeable and honest
The staff is very professional and gave us personalized service, highly recommended!
We had some hiccups with a communication breakdown between departments but ultimately a very sincere call of apology and a genuine effort to do their best to rectify the break in communications. I will use them again.
Edit: Rod got back in touch with me after seeing my review and made it right. Thanks Vela!
One of the best suppliers I worked with !!
Tengo mucho tiempo haciendo todas mis compras para mi velero aquí, jamás tuve ninguna mala experiencia, incluso hoy que sucedió un error me ayudaron haciendo un nuevo envio a México sin ningún costo, es imposible para mi no hacer mención al excelente servicio que ofrecen, buen surtido, buenas marcas buenos precios y excelente atención, los felicito por todo esto.