Gracyn always provides excellent customer service along with a kind & pleasant attitude. I have had many problems with my phone that she could fix in a matter of minutes for example it not texting. She never has a bad day & I appreciate her kindness! Some say thats not their job (issues with your phone) but I think the reps should stand behind their products!! Thank you Gracyn for an OUTSTANDING JOB!!

Gracyn was very respectful and helped with everything I needed! Definitely knows her info, Very pleased with how she helped me pick out the right phone and get my stuff back on the device she sold me! Definitely recommend Cricket Wireless

Braxton provided great customer service when I came into the store! He was very knowledgeable about the products, very polite, well mannered and most importantly attentive! He is definitely a good example of what great customer service should look like!

Employee braxton was a most helpful i really enjoyed his service kuto

Taylor helped me with all of my issues with kindness and respect. I appreciate her dedication and time.

Excellent service. Braxton was a great help. Very friendly staff.

Is one of the worst places i have ever delt withThey do not stand behind there product they do not follow up with you they keep making up excuses to cover themselvesManagement in rocky mount NC was very disrespectfulWill not let you talk to there bossesBest decision I made was to terminate services with them and go with a company who looks out for there customers and make sure that they are pleased

Nicole was super helpful in helping me pick out a new phone. She is really friendly and nice!

Staff was great considering they have to work in extreme heat due to the air conditioner not working. They both had pleasant attitudes and were very friendly and helpful

I recently promoted from my $45.00 plan to the 🤔(unlimited data,$80.00 plan)The ( Cricket Wireless manager.. Mont ..) ripped me out of my money in which I only found out by the message from Cricket that Id used up my data..I contacted the location in Rocky Mount NC,where a polite manager assisted me and explained that the manager hadnt changed my plan,but had charged me an additional$15.00 + $48.00 + $25.00 to activate the joining line + $55.00 and I called customer service and they tell me that I have to pay $11.00 more to correct his mistake.So I waited to hear her apologise for the so called 😒mistake....never came..but Im going to get my refund.and I will today.

I had the 5 lines unlimited talk, text, and data plan since it first came out for $100. Then one of my lines added insurance so it went up to $107 last year. Last week my husband walked into the store so my bill is going up $18 to be on the new 5 lines for $125 plan. Same exact service, just cost $18 more dollars now. Called customer service, they wont reverse it. Its still really cheap for 5 lines but I shouldnt just randomly be charged more because yall decided to raise your prices for new customers and dont say its because of unlimited high speed data because no one has unlimited high speed data. All companies throttle your data speed back after a set number of gigs have been used. My old plan it was 2gigs. Idk what it is now, but I didnt agree to it. This is after last year the manager of this particular branch selling me a Sim card for an iPhone that she knew looking at the phone it wasnt going to work with then refusing to refund the money or apply it to a new phone. I was told, yeah we have alot of issues with those phones. I kinda thought it wouldnt work. I guess thats what happens when you deal with a company thats super cheap like cricket. It shows in their service, practices, and management staff. The other employees have been great though.

The staff members here are always super helpful and very knowledgeable.

Best carrier out there right now with great employees.

I love a place that has great customer service. But I hate that corporate has added the extra convince fees that kinda makes u want to avoid going in the store now.

Very friendly staff very professional people inside

Very helpful.

Best customer service ever thank you

Had sim card problems but representative fixed it.

The absolute worst place, nasty customer service

Like there free phones

I disliked it

Great service

Checking sales

They didnt attend us, they said there was no system