I worked with Eddie about 3 months ago on upgrading my bed to a king. Ive always hated mattress shopping, because it feels like going to a used car lot. To be honest, everywhere else I went while shopping felt just like that, until I worked with Eddie.Eddie has so much knowledge when it comes to sleep, and getting the CORRECT mattress for you. He is not focused on selling you the biggest and best in the store, but what fits your body the best. Long story short, I did end up on a Forever bed Felicity, and have been sleeping soundly since. I had a small issue with my adjustable base, that he was able to solve with just a quick phone call. I havent been treated better anywhere else.
Outstanding service and a knowledgeable staff. They made me feel comfortable and were easy to talk through what we were wanting in a bed. Justin even grabbed a foam football and entertained my kids while we got the low down from Josh. Their selection was wide and there was plenty to try out. I really can’t say enough about how pleasant Joplimo was to work with.
I highly recommend this place. Both my mom and i bought mattresses here. Eddie and Joshua were very knowledgeable, going above and beyond to answer all our questions and provide us with helpful information. There was no pressure to buy the most expensive, but they made sure what we were buying fit both of our needs and our budgets. You cant go wrong buying from here. High quality mattresses at affordable prices and great customer service.
The best sleep Ive ever had.I wanted to wait a couple of months before writing this review and not just do it the night after sleeping on it. When I say this is by far best Ive slept in years, I mean it. I dont just want to talk about the mattress, but also my experience in the store. The service Eddie provided my wife and I was like no other. Shopping for a mattress can be very difficult, theres so many dang brands. I was sold on the fact that Croft mattresses are American made locally and that the mattress I purchased had a life time warranty. When we walked in we didnt know what we were looking for. Eddie took us through his process and tested us to make sure our backs aligned properly on the bed we purchased. I did not like the fact that we could not try the mattress out for 30 days and swap it if it did not work, but after listening to Eddie talk about proper spinal alignment and the knowledge he had regarding support. He made it clear they did not sell mattresses based on home trails but on the fact that they took time to identify which mattress would work for our backs, I was sold. Not only did we purchase a mattress we also walked out with an adjustable base for my pregnant wife. Eddie identified problems she was having, that I had no clue about. I dont think Ive ever met another rep as knowledgeable as Eddie. He knew his product, he knew his competition and he truly cared about us. We did not feel as we were being sold too, but instead felt like we were being helped and thats what sold us. I truly want to thank Eddie for taking care of us. If youre looking for a mattress and you value your sleep, go see Eddie at Croft Mattress in Rogers.Ps. The Forever Bed Serenity is AMAZING
Terrible customer service! Purchased a king mattress and two twin mattress with foundations (boxes) once we received product the foundations made beds way to tall so we called to see if we could return for a refund and was told no problem. Returned 4 foundations the next day and never got a full refund. It’s been a year I have reached via phone and email countless times to get no direct answer or be told just wait til next month it should show up. If they can’t do a simple refund then what if I have an issue with mattress will the same customer service apply? I don’t know just would warn you. They will treat you great in the store but as soon as they make the sale customer service goes out the window.
Amazing sales reps, very comfortable beds all around for higher, but still fair prices. I was skeptical of the cooling pillows but they work amazing! Every inch of the pillow is the cold side. All beds are made locally in south west MO!
Had an wonderful experience a Croft Mattress in Rogers. They have quality products and excellent customer service. Chad went above and beyond to make our experience enjoyable and demonstrated kindness and patience despite all the distractions of a two year old shopping buddy.
Over and above in all categories while purchasing our new mattress set. Caden was very knowledgeable as to the products being sold. He was patient as we tried different mattresses and answered all our questions. American made was a real selling point for us. Must say one of the most positive purchasing experiences we have had. The Browns
We had such an amazing experience with Chad who helped me find the mattress I’ve been looking for! Thank you for all of your hard work to give me such a great sleeping experience.
Josh was very helpful in finding us a bed!! He figured out all of our needs and what was most comfortable for us. Definitely would recommend
If you want a good affordable mattress this is the place to come to. Very nice people and wanted to help with the support we needed for sleeping
We purchased a foreverbed from Joplimo almost 4 years ago and love it!!! But it was time to transition to an adjustable bed. We headed to Croft Mattresses knowing we would find a quality product once again. Josh spent as much time as needed answering all of our questions. It was so tough to decide on the bed we wanted because we found more than one that would be a great fit for us. So... we bought two! Check this place out. Great product. Great service. Having both is rare these days.
Matt was the best sales person I have ever encountered. He is very good at his job. You can tell he loves his job and wants his customers to have the very best experience and wants them to fall in love with their bed! Me and my husband walked out today with a PERFECT bed and accessories to go with it. At a very good price! He got us the bed we wanted and we walked out very satisfied. We will definitely go back there and buy more from Matt when we need another bed! I would recommend these beds as well as buying one from Matt. He will definitely hook you up with what you need!
Outstanding service from Joshua! Walked in an hour before closing, and Joshua took care of us on the spot! Was hesitant on buying a mattress especially since all other stores were backordered or were pushy on buying a mattress that I didnt want. He had us lay on the bed and answered all my questions, which was nice since it was before closing. He helped us load up the mattress and made sure we were all set before we took off. Honestly, have never had an experience like this before on buying a mattress. Really glad we ended up buying from here, such an amazing experience especially when they were an hour from closing. Would definitely reccomend to anyone in need of an amazing service and mattresses!
Customer service is on point. I loved the experience we had with choosing the perfect mattress for us. It is so comfortable and the promotion they were offering got us a great deal! Worth every penny!
So professional and wonderful experience top to bottom. I have used Kluft for years. I spent the huge money on the mattresses and now I realize that there is an alternative that costs much less and delivers a perfect nights sleep every time! The Forever Mattress is amazing. It is perfect for me and I tell everyone about Josh and Justin. When they size you up in the store, they really do care! They care how you feel laying down and how your body adjusts as the mattress adjusts to you. They do not push and only suggest what is best for you and I do trust them. I have sent 3 other people in and all 3 have purchased the Forever bed and I will continue to be an ambassador for the Joplimo Mattress Brand as they deliver on what they say. I will 100% be back and buy more without hesitation. I know they are working on an even better mattress set and if it is anything like our mattress set I will be buying it as well. We simply love it and we find that we spend more time in bed resting than ever before because we are comfortable in bed again. It works for me, a huge man, and my wife, so much smaller, because we do not roll into each other, we do not shift and wake the other person up and we can get comfortable in seconds as compared to hours. It is the best mattress I have ever owned and we will continue to buy more for every room and home we have. Thank you Josh and Justin for being honest, for caring and for delivering on your word. That is what is missing in society today and integrity and honesty are what you should expect from Joplimo. Great job and Great Mattress. Thank you so much and I look forward to our next purchase experience with you guys.
Customer Service is excellent. Justin and Ray are great. Happy to support a local/regional company. We havent received our bed just yet since we just ordered it and it is being made. I appreciated that these fellas did not bad mouth other mattress companies....that speaks to their integrity and professionalism. I trust that our bed will be amazing and if any issues arise that Justin or Ray will do what they can to help. 👍Follow up review when the bed is received!
Got my mattress at a great price without any pushy sales pitches, overall a great shopping experience!
Above and beyond customer service! After shopping all over the area for a new mattress, Josh took the time to help us find one that perfectly suited our needs. Weve both been 100% thrilled with it since the first night. Thanks again!
You will never regret stepping into this store.Theres a reason for all the repetitive awesome reviews, and high marks that consistently mention the level of service by describing their personal experiences when dealing with the sales team in this store.The reason is simply this: Josh and Justin are both true professionals in their trade and know what they are talking about. Professional and technically competent rather than pushy and just trying to sell me something. More importantly, they are both just absolutely pleasant to deal with and sincerely care about helping people find the right solution to their personal needs.My wife and I stopped by on a whim, with no real intent to buy a bed, we just wanted to look around having discussed a new bed a couple of times. Best thing weve done lately...Even more important, their products are unique, top quality materials, and made to last with a guarantee unlike any other option available anywhere. If youve ever been stuck with a very expensive mattress that you hated, could not get issues resolved, or had the whole canoe issues going on you need to check out their solution to this type of problem. It actually removes all of that type of frustration. Game changer!I cannot recommend a better experience or product anywhere. I rarely take the time to write reviews but these two individuals have more than earned it. Go check it out, you will be glad you did!
Wonderful store. Great prices with friendly staff. Would recommend it to anyone needing a really great mattress.
I cant express enough how pleased I am with our purchase at Joplimo. Weve been shopping mattresses for at least 6 months, waiting for the right one at the right price. The Assistant Manager, Colt, was so knowledgeable and helpful that he was able to direct us to the perfect mattress. As soon as we laid on it, we knew it was perfect for us. Colt worked with us to get the price just right and we have been so so happy with this bed. Aside from the amazing customer service that we received, we really are so pleased with our king mattress. The quality is top notch, the warranty is the best, but it is our sleep and comfort that means more than anything. My spouse has had multiple surgeries, and is never comfortable. This is the first time he has been able to sleep through the night and wake up without pain. Weve had the bed for a month now and the difference is so significant its amazing. Best bed we have ever slept on.
I am an experienced Physical Therapist of 19 years, so I dont take buying a new mattress lightly. I was extremely impressed with the quality, and the wide range of mattresses available to me. Even more impressive was the amount of knowledge and understanding the Assistant Manager Colt displayed. Colt wasnt there just to get a sale, as he demonstrated unforgettable genuine concern for my aches and pain. Colt helped me discover the perfect mattress that best suited me for my bio-mechanical injuries obtained over the years. Because of the wide range of ways to purchase the bed, I was able to have my new bed brought to my home with in few days. SO, I spent the last week completely rested each morning from night after night of complete relaxation.Colt thank you so much for help, I will always be a loyal customer.
Best Mattress Buying experience ever!!!! We were greeted by Justin when we entered the store and he was generally a great guy with a likeable character. He listened to all the things we were looking for in a bed and tried us on several different mattresses. Without even asking he and the store manager Josh moved mattresses around the store for us to try on different frames to make sure that we got the right bed for us. I suffer from chronic back pain and the bed we chose gave me complete relief! While Justin was helping us pick out the perfect bed. Josh played with our kids a 3yr old and 5yr old. Our kids had a blast and we did too! Im excited that we now own a forever bed from Joplimo Mattress and will be spreading the word! Its amazing!!!!! Go see Justin for the hook up!
These guys are great. They are very knowledgeable and helped my wife and I find the right bed for us. We had a small snafu when the mattress was delivered and the guys jumped on the issue ASAP and made it right. We will be back!
Have been dealing with Josh at the Rogers store and he has been very helpful and knowledgeable about their product. My wife and I have been looking for a good mattress and Josh has been very patient with us both. Great local (Ozarks area) company to work with!Update: 8/3/2017We purchased an adjustable bed with a great mattress. Very pleased with it!!
Easy shopping experience and very informational. I found quality and value, quickly. Foreverbed was my favorite feel! Josh and Justin were the best customer service.
Bought a mattress a few weeks ago and have been loving it. It helps support my bad back and it is so comfortable. Justin was beyond awesome and gave unbeatable help while I was looking. He listened to what I had to say and worked with me to get what I wanted. I would recommend this location for the selection and friendly atmosphere.
Justin and Aubrey were awesome. Genuine guys just trying to help people get some genuine sleep. Wasnt even planning on getting anything when I walked in but they took the time to educate me on mattresses and different comfort styles and I couldnt help but be interested. When I was sold and it came down to the financial side of things they really did all they could to help me get the best deal. I cant wait for my bed to come and I would recommend these mattresses and this store and these 2 guys to anyone wanting an amazing bed and great customer service experience. Thanks for everything Joplimo Mattress!!
We just bought the comfiest mattress in the world!! Justin and Aubrey helped us so much in deciding what to choose. They helped us find our comfort setting on our Forever bed, and they were so patient when showing us every choice. Justin and Aubrey were very genuine, and they did absolutely everything they could to ensure that we were getting the best deal. If anyone I know needs a new mattress, Im sending them here. There is no comparison to the quality of mattress and customer service.
My fiance and I were in need of finding a new mattress. We googled all the places in town, read reviews, and planned our Saturday around shopping and purchasing a mattress. Joplimo was our first stop! Josh (the manager) just opened up for the day but was very eager to help us find the right bed and educate us on mattresses. We decided which one was best for us and Josh gave us his bottom line. Well me being the frugal person I am I HAD to make sure I was getting the best deal in down. I was honest with Josh and told him we were going to stop at a couple more mattress stores. What a WASTE of time! Nothing compares to the quality of the products and the customer service of Joplimo. What really sold me was the fact that the mattresses are made local with the most high quality materials. When you have a warranty claim you can take it to the warehouse in Springfield and they will take care of it that day or you can take it to the mattress store in Rogers and they will get it to the warehouse in Springfield. Another reason I was sold on getting my mattress through Joplimo was if we need our mattress adjusted during the life of the warranty (firmer or softer) the company will adjust it at no cost to us!No need to shop anywhere else! You cant put a price tag on excellent customer service and top of the line quality. When you go check them out tell them Sarah Farmer sent you :)
A very impressive selection for every budget! He helped me find my ideal mattress at my ideal price! Anyone looking for a mattress should definitely check this place out before buying anything.
I had no idea what mattress was right for me, but I did know that getting it right was important, so I headed to Joplimo because I wanted a quality product. I was so glad that Josh knew how to help someone find the right mattress. He patiently walked me through the options, never rushed me and helped me understand all the different materials. I really enjoyed this buying experience (thanks Josh!) and can easily recommend this as a great place to find your best sleep ever!
The sales staff was very knowledgeable about their products and very patient to ensure we had picked the right mattress. I would recommend starting here first on your mattress shopping journey!
So, my wife and I happened upon this place on last Sunday while shopping. We have been needing a bigger mattress because our austitic son likes to come in and sprawl out on our bed. We were hesitatant at first as we didnt want to be duped. Upon arrival these gentlemen could just read us, we are always worried when our son is with us shopping. They saw this and helped us shop with ease. According to my wife, thats where they had us. They took such good care of our son and us. We got the mattresses we wanted that suit our individual needs and our son got to let loose in the store. These gentlemen at Joplimo are definitely professionals and will have our business whenever the time comes. We trust them with our son so we can trust them with our purchases. We were not mindless drones we weighed our options and they helped us with that as well. Let these gentlemen take care of you as well.
Spend some time in the Joplimo Mattress store in Rogers Ark today. Josh Wescott the Store Manager was absolutely amazing!!! He was patient, took time to explain things to us and worked within our budget. What a wonderful experience and I highly recommend this store and working with Josh if you need a bed.
These guys made me feel welcomed as soon as I walked in the store. Everyone was very courteous and personable. They took care of us through the whole process of getting our new bed. If you are looking for a new mattress, I highly recommend the crew at Joplimo!
Joplin, MO custom built mattresses. Great buying experience. Personalized, high quality at a great price for an investment you spend a 1/3 of your life on.
Great place to get a mattress!! Highly recommend anyone who is looking to buy a mattress and not feel pressure to buy on the spot!!
Friendly, knowledgeable staff. My wife and I sat on the decision for over a year after initially trying various mattress stores. We recently went through round 2, again a year later, of testing to see if we still agreed. We made our purchase from Joplimo in Rogers.My wife and I had strongly considered sleep number since we need drastically different firmnesses, but we just didnt like the feel of their mattress. We were able to do a split-king with two different mattresses from Joplimo. They custom built the bases so that the mattress height would end up the same for both sides.So far so good. ;)
Weve been enjoying our foreverbed for about 6 months now and I love it even more today than when it was first set up. Ours is a split king with the adjustable base. The mattresses are one of the hybrid foreverbed options that has memory foam, high quality springs, and other materials all inside.MATTRESS:Really nice. I could tell in the store that Id like the one we chose and it hasnt disappointed. Since its such a big purchase, I really like that we can have one or both of the split king mattresses stuffed differently (firmer/softer) down the line with the foreverbed deal (no cost except delivery to Joplin if you cant bring it there yourself) if we decide we want a change. As we get older and need different kinds of support, I know well make that change sooner to be comfortable than if we had to buy a whole new mattress. Wed probably just stay uncomfortable to save the money for years.ADJUSTABLE BASE:Yes! Im so glad we opted for the adjustable bed. The split king allows my husband and I to adjust our sides separately, to sit up, prop our legs up, adjust the lumbar... And theres also a vibrating massage which is so relaxing after a long day. Were in our mid-thirties, so at first we pushed off the idea of an adjustable bed since were still young...right? But, man, it is just the best. The other worry we had was about all the parts breaking down. No issues at all and when we do have one day, there are good warranties in place and the parts themselves arent very expensive individually. Basically, the adjustable base is glorious.SERVICE:The guys at the store were very helpful and knowledgable as we came back a couple times to make sure we were getting what we loved. Didnt ever feel like they were being pushy.
The staff here was amazing when we were buying our bed. We spent several thousands of dollars on a forever bed that is so stinking comfortable and we thought we wouldn’t have to worry about getting another for years. But we hate the split king. We were told that nothing ever falls between the mattresses. Let me tell you - everything falls between the mattresses. And I mean everything. Constantly. And they are ALWAYS sliding apart so we have to push them back together all the time. The adjustable bed frame is heavy, so it’s a pain to retrieve anything. We wish they would have just told us the truth about that because - even though we bought the forever bed, that doesn’t mean you can get a full king if you end up hating the split. We were told we would be called back with options to buy another bed, but never were. So we had to go buy a $150 mattress pad at Walmart to cover it and now it doesn’t matter that we bought a comfortable bed with adjustables and all that jazz. So now I’m stuck with thousands of dollars of debt for a bed that I’ve covered up and can’t use the adjustables on. Just don’t get a split king or queen. It is NOT worth your time. And make sure you’re really happy with what you buy, because there is not a whole lot of going back.
Josh and Justin were so helpful in the Rogers, AR store. Patient and let me take my time. Will never buy a mattress from another place!
Great Collection of Mattress and excellent customer service.
Josh was very helpful in the recent mattress purchase my wife and I made at Joplimo!I would highly recommend these guys!
We bought the forever bed mattress which we love and Josh Wescott the manager was awesome !!! He was never pushy and very informative !! He has a great personality and you will not go wrong with this guy !!
Awesome experience.
Great service!!! CANT WAIT TO GET MY NEW BED!! THANKS JUSTIN
Frustrating and unpleasant experience
Priced high