Menards has a big selection of pretty well everything!! My husband & I can spend 1-2 hours here like it aint nothing. They have everything from flooring, plumbing, storage accessories, lumber, doors/windows, some groceries and so much more!! Plus you get 11% back off everything you buy to use for next time. The Menards minions are very helpful & friendly!!
Clean but associates can be hard to find sometimes. Super helpful at the front desk!
Sorry.i didnt go in.i really do love this store! And they do have mobility chairs!
Very affordable, went in and bought paint supplies for a job! What I didnt find was Dickies white painter pants, or Zibra Polyester Angle brushes! So I had to go to Lowes!
Wonderful store but they don’t like the handicapped people. They only have 2 motorized carts for the handicapped never available when you need one
Menards is great for some things Not so much for others
Great place to shop, helpful staff and very polite.
I dont know if its because of COVID or what, but I am not impressed with there selection or pricing. I use to drive 20 miles out of my way to buy stuff from them instead of going to another place that was closer. Yesterday I went past them to get some things from another branch of the store around the corner then went to Menards to return what I had gotten earlier and was able to find at the other store for a lower price and better quality.
Clean and very organized. I had no idea about the brown bag discount. One staff member told me about it while I was shopping. I was great full for that. Most of my experiences have been pleasant there. Many different items to choose from and prices are descent.
Good selection of everything and good prices good employees
The workers were very professional and helpful in directing us to the correct areas of the store.
Wanted to give a huge shout out to Michael for his outstanding service when we purchased a patio set. Not only did he help us fit it into our car, but he was helpful throughout the process and he made our day with his good cheer!
Mask police lol literally wouldnt even matter if you had a medical condition. End result after rude greeters...spent $5 more for a better fan at Big lots. Pay more for better service. Next thing you know theyll be asking for vaccination verifications.
Rolla menards is the biggest joke. I checked their website for a certain 2x2 tile to finish my drop ceiling. Said online they had 208 in stock and all other stores where out. I drove 2 hours up here and their inventory was off. By 208. But had the 2x4 tiles same design. I asked the manager if they was willing to discount the 2x4 tiles since it was there fault their inventory was off, bc Id have to cut every tile in half bc of their mistake. She replied very hateful and snappy with we me with we are all humans and make mistakes and Im not discounting it when I can order it for you. Sorry sarcastically I told her again that I drove this far 4 hours total worth of driving and would have to cut everyone of those tiles. She once again hateful well Im not going to discount it. Well if I wanted it ordered I would of gotten it ordered a lot closer. So I gave her my kart full of stuff probably another $800 worth of stuff and told her I would never buy from menards again. And I meant it. Lowes and home depot have never treated me with such disrespect as she did.
Great store, a very wide variety of items. I love shopping here
Bought Watkins black pepper for $5.49 and thats pretty cheap
Super friendly staff and great prices
Friendly helpful employees. Love the sales.
Very rude to people that can’t wear a mask. Mask police! Change your company policy to get my business. Lowe’s is better!
Other than the mask ordinance, employees are typically friendly and helpful. Someone always greets you as you walk in the door, and each department is staffed with people that are knowledgeable in that area. They usually offer great advise or suggestions on ways to solve your issues. Unlike some other box stores, they never seem irritated to stop what they are doing to help their customets.
I just spoke to Brett in lighting and he was very helpful and patient with me over the phone.(even bearing with me on a bad discription.)
I enjoyed my shopping here. They had what I wanted
Love this place. Its cool and relaxing just to walk around and check out all the cool stuff they have.
Service was great, however I did not like the fact that u mandate mask otherwise cant shop there, plus you charge people to buy a mask to shop, EVERY single place I visited in the last year, gave there customers a free one to wear, I guess you have to charge customers because you have a empty parking lot ( guess u got to make money some how), I figured you need the money more than I do, so I did not take the change from $1...........(PURE GREED) ON your part, I am new to the area, I will ship elsewhere, I WONT SHOP THERE AGAIN!!!
Ridiculous. Was told they were recommending masks but not requiring them. Been thru the whole store, get to the checkout and I am stopped WHILE CHECKING OUT and asked to return to the front to get a mask. Why is that better than letting me continue out the door? If you want masks, post it at the front door, not after everyone has gone thru! Lucky my husband was there to pay. I would have left it.
Horrible service. Decent prices, cheap quality, MASK police... they wont be getting anymore business from me.
Excellent-got to enter at the garden center side this time!
The biggest problem is the Menards rebate offered! When you send a rebate application (snail mail only) in it takes months to receive the rebate. Oh yes read the find print! The rebate is not $$$ its a coupon that can only be used at Menards on something else! Better than nothing.This a very clean busy store. The different departments need more Customer Service to help everyone.You will find yourself wasting time wander around looking for items or help. Employees are very nice and do try to help when found.Download Menards App. It will help with locations of items, but the aisles are not Marked well to navigate. If not technically educated and dont have App you will get lost.It would be nice if a Greeter could suggest to customers the Menards App and help how to use it on cell phone when Customer enters store.
I love Menards. Excellent selection of tools and hardware as well as snacks and sundry household goods.
Nice staff. Clean bathrooms. Extremely helpful when you need something specific
I was so disappointed with their insistence on masks. I cant wear one, yet they force it. I was able to walk around the store without one, but couldnt check out. If I didnt have to get the stuff I would have left. Next time Im heading to Lowes.
If you like to be charged 42 cents to purchase a mask because you have to wear one then sure, this is the store for you. A rude customer service lady told me I had to wear one or if I didn’t have one I’d have to pay 42 cents to purchase one of theirs. Lowe’s doesn’t make you do this! Ridiculous and a complete rip off.
I was visiting a friend in Rolla and happened to go to this Menards. As I usually do, I browse the kitchen cabinet hinges looking for my hard to find hinges. The sales associate, Ginger, took time to look at my pictures and help me identify that they weren’t hard to find at all! And on sale! She was personable and quite helpful. I wish all associates in other locations was as nice! Thanks Ginger!
Excellent...I love that all the stories are the same whether Im in Rolla,Columbia,or Jefferson city products are in the same places.
I usually find what Im looking for at menards, if its not in one area there is always a second place they put it dont give up. There is staff that are very helpful.
Went to find a new light fixture, they have a great selection and polite staff.
Awesome place to shop. Selection is great and customer service is the best!
Rude! Is what they are! Keep your 42 cent mask and all your supplies I was coming to buy! That mask isnt gonna save you when its your time! I will not be told what to wear Im a free woman! Wake up people they are taking our freedoms away! Beginning of socialism sad sad 😥
Employees are helpful and they have everything including the kitchen sink. If I was a bachelor I could do most of my grocery shopping while in their as well. The only drawback of the lumber department is 8 dimensional lumber being at the top of stairs on a walking platform and needing to walk dodn them with it in hand. The platform is as wide as some isles but rearranging that part of the department would probably be a big help to customers who dont get around easily.
I am currently doing am addition and have been since the beginning of May. Ive bought most of my materials through Menards because they will price match and the quality of materials is better than that of the local Lowes. My satisfaction was higher than three stars until today.I went to pick up my special order bathtub two weeks ago and they had received the wrong one, not a huge deal, but it put my sealing the addition up 2 weeks. I can deal with that. However, I went to go pick up the right tub this evening and they had broken it. It has a huge crack down the back end of it. Needless to say I was very unhappy and I informed them of such. Now I have to wait another 2 weeks, because that is the best they can do. To top it off, they didnt offer any future discounts, refunds, or anything to reimburse me for my two drives and multiple hours spent there due to their mistakes. If I could get this tub anywhere else, any faster then I would. Their customer service is not good.
I really like this store. Friendly customer service. Its not your typical hardware store, Has a little bit of everything. Ao go check it out.
Rollas Menards has cheerful, helpful, employees. They really do help! The store is clean, well laid out, and well stocked.No, I dont work there, nor do I have friends, or family who works for Menards.
Great store.. lots of helpful employees. Everything you could possibly need is there.
Only store in phelphs county that you have to have a mask. Other menards stores in MO you dont need a mask
Formally, they have a mask mandate, which is good. In practice, I did not see anybody at the entrance checking for masks and I saw several shoppers without mask. How many more people need to die before you get serious about this?
Great selection. Employees are always helpful!
I love Menards........ the store is amazing. Anything and everything you could want. But I do not like the requirement to wear a mask. In my opinion that is a personal choice
Pretty slow but friendly staff.
This Menards in Rolla, Missouri is the best one Ive ever been to. In other Menards Ive had to search for someone to help me and when I find them it seems like they are all in a group chatting away and ignoring customers. Not so in Rolla! They are the most friendly and helpful employees Ive run into at a Menards!Its actually nice to go to Menards now.
I like how they have a mask policy however they let people on with neck gaiters which are worse than not wearing a mask. Secondly, most people including a lot of employees wear their masks below their nose. Your nose is connected to your lungs, which most people in this county cant seem to figure out. They are trying, but its frustrating to see common sense not be enforced.
Friendly employee . ready to help you out !!!
Great place to go and get what you need and want price is fair and some items are cheaper than there competition
Great. They require masks.
They have everything u need but got to wear a mask thats what I dont like other lumber yards u dont have to wear one
They didnt have what I went there for that I looked up online before I went, that they said they had! Boo for them!
As always, the team there is always glad to help providing great and friendly service.
Its a no for me...menards has slowly increased in serious attitude situations..I thought home depot was bad but this store really has some issues...the are right behind home depot for worst employee interaction..lowes is still the best...
Online order was missing 2 items that I had purchased. Salesman placed bags in car and were checked at exit gate both people failed to recognize the missing items. Then customer service told me the purchase was completed when it was NOT! TERRIBLE EXPERIENCE!
Lots to choose from .not to bad pricing . keeps men occupied for hours. While u can look to .
Absolutely horrible will give no stars. Was shopping for tools for my new job and before I could get to the cash register they had called the local police for shoplifting. I understand you know making a mistake but the embarrassment of being searched in the store when they didnt find the supposed stolen property they put a trespassing warning on me baring me from the store and wouldnt let me purchase the items I had in my cart. Feel very discriminated against and will be in contact with a lawyer. Awful store if this is how they treat normal paying customers would not recommend to anyone!
Unloaded me the night before my appointment. Very friendly and quick!
Love shopping here and nice employees clean and good hours of service
Had a hard time finding help buying our ladder once we did get help it was great they even delivered it to us nice guy went out back to buy plants very disappointed with condition of many plants needed water very badly very sad
Always find what you need at a great price
Good customer service, large selection and competitive prices. Hit my sack on the turnstile.
Helpful staff made it easy to get what I needed.
Staff was very helpful and I found everything I needed.
Decided to install our own carpet during our remodel, and while shopping here at ROLLA we spend quite a bit of time learning things we didn’t know from Mike M who worked in the flooring dept. He was amazingly helpful and we couldn’t have asked for more friendly service! Thanks Mike, you’re a wealth of knowledge. I’m sure we will see you again soon!
One of my favorite big box stores
Clean store friendly associates good prices
Week day morning: quiet, well stocked and staffed. I work their website first and work through my list in the store.
Never been to a place like this before and its huge and so much to see and buy in one location!
Very helpful staff, super clean store. Prices are good.
Very clean. Masks required. Staff very helpful, if needed and friendly checkouts.
Its big then lows an home depo
I was in the store getting a tire plug kit. When three manual tire pumps fell off the hanger that was bent and hit me in the head. It cut my eyebrow. I had a headache for three days. The pumps were placed above head level. I was told there was no negligence on the stores part. I gave all my information to the manager. When the adjuster called she said they had none of my information. I call corporate twice. I would give a no star but that option is not available.
I have gotten soooo much better service in the past... today would have been a total failure, if it had not been for the courteous, friendly and as professional as possible people!!! We had a pickup/handicap order today... 3-parts! When I finally got an attendant to get someone that could help us... about 20minutes later we were told that our order was being shipped today from Sullivan (contrary to the e-mail we received yesterday saying that it was here). THEN, we were directed to the mulch. After about 20 more minutes, we were told that we were at the wrong mulch... We were redirected and had our mulch after another 15 minutes... We were pretty frustrated by now! So finally, we decided to get the lumber ourselves because we knew where it was... found the treated 2x4x8s quickly, got loaded... and guess what? No 2x4x10s to be found... we went back to door #14! And here we are waiting again... its already been another 15 minutes! My husband went in and asked for help and they said that someone would be out shortly to help us... So, guess what? Okay! LOL! THIS IS KILLING US!!!We grabbed a guy to help us... he told us where to get the lumber...told us the wrong area... Yahoo we finally found it on our own... the attendant the lumber area was great!!! And we are finally on our way... 2hrs and 15min. Later!!!
We ordered a special order outside basement door. It was shipped in messed up. The Menards employees pointed the defects out to us then offered to either refund a decent amount of the purchase price or order us a brand new door (our choice). The fault was not with this Menards store but they sure were quick to remedy the situation. They are really WONDERFUL!!!!!
Menards has always been a good experience. Thank you.
Its a decent place to go. I just wish it was different from Lowes. I mean yeah you can get some good buys but its just a different name.
They got pretty much everything you need.
Will not go back bought a new dishwasher not even a month old told me i only had 7 days to return it out of 800.00 i guess rolla store like to steal people heard earned money it will not even turn on junk store is a ripped off hope they have fun with free 800.00
Went to purchase a set of patio furniture and had my disabled 7 year old with me. Due to Covid 19 store policy won’t allow pets or children under 16 in the store, which is being lifted in two days. The policy allows for service animals but won’t allow for a family who has a child with a disability who has limited options for childcare. My son is so disabled that he’s confined to a cart, he is not a threat to the public safety of anyone. Lowe’s will get my business from now on I won’t even consider shopping at Menards.
Very nice and helpful associates
Got the product I wanted just hope masterpiece tools are worth it
They require a mask but wont provide one for free. Until this changes they will always have a one-star rating from me.
Went in for window screen splice. Found the window screen but no splice. Asked about it and it had been moved upstairs due to it being out of season. The window screen was still in its original place.Had to walk to a different part of the store..Makes no sense
Knowledgeable and helpful staff
I need to go to this store so I dont pay double for a part for my wood burning stove. But I have anxiety issues that i cant have anything on my face. I cant even wear sunglasses thats why i am unable to drive during the day. But you forced me to wear a mask that has been proven by CDC that a mask isnt effective against the spread of covid 19. But you still force us to wear one.
I was here with a friend of mine to pick-up some items. Which we normally enjoy the trip to Menards bc they have just about anything you can think of. Anyway there were items placed in an unsafe way n when he removed the item he needed 3 large items crashed on top of his head cutting open his head just above his eyebrow. The manager of course took down all of the needed info n said someone would be in contact. Not a person called him until he called cooperate, they then told him they had none of his info. N that they were not at fault for him being hit in the head by 3 large items that shouldnt have been placed above head level to begin with. Im not very happy with this experience.
I guess they run on a skeleton crew on Wednesdays🤷🏽♂️.. stood at the paint counter for an eternity waiting for help, and you cant call customer service because the place is a dead zone....
Great store, great staff, great experience everytime we go. Enormous selection, great quality at every price point. I think theres only been one or two times they didnt have something we were looking for. I LOVE their plant selection and gardening center. So glad Menards came to Rolla!
Staff was knowledgeable and friendly.Ticked me off I had to pay, 49 for a mask and they were selling in store for, 39.
A cashier named Ariana chose to blow me off when I said the bulbs are all $1 each. I said it a few times after she rang up our toilets, faucets, etc. for our bathroom. Got the cheapest toilet and faucet both no more than $150. Total said $230! I said the bulbs were $1 several times! She actually made us go to the Service desk to get our refund! The lady at the Service desk got a long line behind us since she had to key in $65 worth of our refund. I asked for a Manager which she is (was) and apparently everyone else is too so I asked for a Supervisor. That took awhile as well. Hopefully Brandon will give this cashier a stock job because her social skills need improving to say the least. I dont need to drive 50 miles round-trip to be treated unfairly. I dont need Menards. That 11% refund is a joke having to spend it in store. We get 10% off at Lowes and its in our pocket.
A super shout out to Julie B in deck building! She was very helpful with putting together our front deck. Went through it all step by step with us. Very knowledgeable on the subject and informative on what we could use to get the job done. Very thankful for her help and expertise.
So first you implement no children under 16 in store. This alone was really frustrating as my husband and I are on opposite schedules and do not have a sitter due to being new to the area. Im curious what makes my young children more susceptible to the virus because they are under that age? I had heard that you guys lifted that restriction, so I decided to attempt to go to your store again today only to be told we must wear a mask. Legally Im not sure how you can even enforce this. You have now for sure lost business from our family. These requirements for a town as small as Rolla (with very minimal cases) are absolutely ridiculous and overreaching.