I very rarely post negative reviews. But this service department just disappointed me terribly. A bought my Toyota vehicle at this dealership, so I came to the same for warranty service (55 min drive one-way).I booked it after what I believe was a very clear discussion about the importance of timeliness and how long this diagnosis and repair may take. I was given a 12:30pm appointment time and an estimate that the diagnosis and repair should take somewhere between 30 and 90 minutes at most.When I arrived today, I was by the dealers service rep that 12:30pm is simply the check in time, and they have no way of telling when they might start looking at my car nor how long it would cost to replace the USB port that is malfunctioning.The worst part for me was that I was given the excuse that their bank of operators often give out poor information when scheduling services. The act of blaming someone else in your own company and leaving the customer with no options is a crummy way to do business. I was basically stuck with the possibility of waiting an entire day to have nothing done in my car. So, bitterly disappointed, I cancelled the service call and will shop for another Toyota service shop. I know times are hard for car dealers with a lack of inventory. I dont know how theyre going to survive if they dont turn up their service efforts to make up some of that slack.

We had a great experience shopping for a vehicle at Romeoville Toyota. Our sales person Sebastian was very knowledgeable and extremely helpful. we didnt feel like we were being SOLD.There was No-pressure, we didnt feel rushed at all.Sebastian listened to me, didnt try to over sell us.The entire Team at Romeoville Toyota made the process quick and painless.I would Most Definitely recommend getting your vehicle here. Well certainly be back for our next vehicle.

Been to a few Toyota dealerships looking for the right deal/vehicle and this one in Romeoville was definitely one to remember. Great and knowledgeable staff that doesn’t take advantage of their clients or even think about them being paid based on their commission when giving me information on what I’m potentially looking for. Will for sure consider sealing the deal here in the future for what may come for me in terms of what vehicle I am looking for.

Bought a 2021 Venza from Kim a couple weeks ago. Of course we love the car but also we’re happy that Kim had the patience of a saint to deal with our credit union. Very nice, would recommend 👍

Thanks to Abraham for being patient with me and for being so very thorough. He was very knowledgeable of his product and did an awesome job informing me about the cars and my options. He worked hard to get me to the numbers I needed to make the deal work. I recommend him highly. Continue the good work Abraham. I love my new Highlander!

Thank you for taking care of my wifes car as she needed to get in & out for her scheduled appointment in a timely manner. We will be returning again for service on our vehicles purchased at Romeoville Toyota as needed and look forward to the wonderful service we received!

A special thank you to Jermaine for seeing that my Toyota service was performed as scheduled. I can appreciate great customer service and believe it should be acknowledged when received! You went above and beyond to see that my vehicle was attended to and all services were performed and I thank you. I will be returning again for my next scheduled service~

Jermaine (manager), Mike(finance), and Abraham(salesman) were absolutely amazing, patient, and so kind! My mom and I bought a 2021 Highlander and wow! We went in there too browse we left with this amazing car and friendship... These guys go way beyond their job description... Would recommend in a heartbeat!!! Thanks guys

I’ve been using Romeoville Toyota to service my car for quite a while. I recently had multiple service work done and I was very pleased with everything they did. They were very fair with their pricing and I worked with a service person named Jordan that was a pleasure to deal with. I will definitely go back again when my car needs further service. They always do a 10 point check and let me know if anything needs to be done. I really appreciate that information because I want to maintain safety at all times

Bought a 2021 Venza hybrid today from this location. I was only looking to go window shopping, but by the end, I couldn’t leave without purchasing. Sebastian was our sales rep and he was very helpful in answering all of our questions. He’s new to the location but we had such a great experience with him. He was super kind, patient, and he didn’t pressure us with anything. He asked us in detail about exactly what we were looking for so he could provide us with the best possible options. He showed concern that we were as happy as possible with what we were receiving. If you go to this location, highly recommend seeing him! Very pleasant to work with and easy to talk to.

Kimberly Ramirez is the go to person if you’re looking for excellent service. I am vey happy with my purchase and will definitely go back to her in the future. She did an outstanding job helping me!!!

I had a great experience at Romeoville Toyota. I sold my old car and leased a new one with a good deal. Saul was an exceptional salesman, he walked me through the entire process and was able to answer all of my questions. I usually dont enjoy going to car dealerships but Saul made me feel at ease and overall I had a good time. Every person I interacted with has been very polite and friendly.

I’m not the type of person to write reviews but I took my car to get the trunk bed cover (for Toyota Tundra Brand new 2021) installed and I received it back with a large scratch inside the bed and when I told the dealership they refused to fix it and I’m extremely frustrated and I will not return to that dealership to buy a car or recommend to anyone

Abraham and Levi helped me on my new purchase excellent team work and the patience to answer all my questions great service I highly recommend Toyota Romeoville dealership to anyone!!Excellent Service!!

I had a great experience at the Toyota dealership. I have been to many recently, and this one had by far the best staff. From start to finish, I was greeted and taken care of. It started with working with Abraham, the salesman that made sure I left that dealership happy. It ended with Levi, the employee that walked me through my finances and explained everything clearly. Both were great to work with!

I have been a customer of Romeoville Toyota since 2013. Their motto of wanting to be your dealership for life. They truly stand by with their exceptional customer service, kindness and fairness toward their customers it definitely speaks loud and clear. Their sales manager, Jermaine is a class act and their service manager Julian is one of a kind. I came in today with a service issue and his kindness and respectfulness to my concern far exceeded my expectation. Thank you Julian.

Ramiro was great! Not pushy, but straight forward, well informed, and made me feel comfortable. I had no intentions on pulling the trigger on a vehicle yesterday, but I did because my experience was great

This is the 4th car I have bought from Jermaine! He has been amazing and with the help of his sales associate Kimberly we bought a new SUV. She is very knowledgeable of her products. We were very impressed with the things she knew about the vehicles. She was very polite and accommodating. Jermaine has always gone above and beyond since day one! I feel like family while I’m there. They treat me very well. Thanks for the best experience! I’m glad to be part of the Toyota family again!

Albert was super helpful in the whole buying process. I loved being able to start the process online so that once we came in, we just had to test drive the car and sign papers. Albert was able to get everything all lined up for us when we came in, was able to answer any questions, and made the whole process very easy!

They have quick service. Employees Welcome everyone at enterance.I hope that the service they are providing will be high in quality. Let us see 💫

Great experience. Easy to work with and upfront pricing that made my choices much easier. Plus they have a neat online system to customize your own purchase payment.

I had an amazing experience purchasing my Toyota Venza at this location, Sales manager Leo was great very professional, enthusiastic and friendly I would highly recommend them.

Fantastic experience with Romeoville Toyota. We used their Express Store tool, and had our new Highlander in our garage on the same day that we put in our purchase request - all without leaving our house. Kimberly Q was fantastic - she walked us through every step of the process, from sending us a video walk-around of the car, to delivering the vehicle and completing the finance paperwork. Communication was excellent, and Kim readily accommodated all of our requests.

This weekend I had to give up my “baby” after 10 long years which I was kind of bummed, but after visiting Romeoville Toyota, it put me in a better mood. My sales person, Ray, was very knowledgeable and was able to get me in a car that I love, reasonably priced and comfortable with. He definitely gave me that customer experience we all want! Mike the Finance Manager was awesome as well! If you are looking for a new car I would highly recommend this dealership. I promise you will not be disappointed.

I am so happy with my new Highlander! Kimberly was so helpful and patient. She made our car buying experience smooth and fun. We love showing support for Romeoville Toyota. ❤

If I could rate this place using negative numbers I would. Absolute horrible experience!!!! This dealership takes advantage of people especially during difficult periods of time. I was in an accident in need of a car. Sebastian assured me that I would be able to drive home the SAME day in my car paying with a check from my credit union. I had a friend drop me off and thats when the agreement changed. I was told I could pay with the check but would have to wait days for it to clear or finance through them. He did this knowing that I traveled over an hour and had no way home. The goal for them was to get me to finance through them to get a bigger payout. They showed no concern walked away and left me sitting at a desk. I ended up with a $75 uber ride home. The next day Leo texted me saying tgey will accept the check. How about no THANK YOU!!!After all those men sat there and watched this occur knowing I had no other way home and could care less. God is good and the exact car I want is coming to a dealership closer in a couple of weeks. Theyre allowing me to make a deposit and pick me up as soon as it arrives BRAND NEW!!! Im willing to pay more to a dealership that treats their customers with kindness, respect and honesty.

My parents & I have purchased a car here before. I was needed for a new car so of course I went back to Toyota. I was very pleased with Albert as he greeted us when walked in. Albert went above and beyond and was extremely understanding, knowledgeable and patient since I had my very active little one. Thanks Albert! You are awesome!!!

Paint and fabric protection supposedly already installed on vehicles. I was not given the option. Came within $888.00 of purchasing a new Camry. If you like paying $888.00 for paint and fabric protection this dealership is for you. Not for me. I will purchase elsewhere. The salesman was great. The manager not so much.

If you’re looking for a dealership that works with you, understands your needs, and is willing to go the extra mile, then this is the one. Frank was awesome! Very straightforward, thorough, and attentive. He worked with us and made sure that we had the best deal possible. Highly recommend Romeoville Toyota and the staff there. Great experience to say the least!

Great experience! my sales representative Albert had the truck I wanted all cleaned up and ready to test drive for me when I got there. Easy no pressure! Albert was great to work with! I was able Purchase my brand new Tacoma hassle free! The finance manager Levi was great!Professional and got me in and out quickly! Thank you guys!

STOP and ask for SAUL! He help me purchase my Toyota Tacoma today!! He made the process easy and exciting for me! We couldn’t be more happier !!!

We were very pleased with our car buying experience at Romeoville Toyota. Kimberly is the best Sales Associate that we have ever worked with when purchasing a vehicle. She was extremely knowledgeable regarding the vehicle and features, while also being very professional and accommodating. She meticulously managed every detail.

This is the second time I come back to this amazing dealership with Kimberly. I have now purchased 4 cars from her and I could not be any more happy. She always takes care of us and goes above and beyond to give us a great deal. She makes sure we do not compromise what we want. If you are in the market for a vehicle ask for Kimberly she will make sure you are taken care of! Also Jermaine has been wonderful! Thank you to all the staff for helping through the years!

I recently purchased a new car at romeoville Toyota. Kimberly is the best sales person I have ever work with. She had the answer to all my questions. Even after the deal was done, if I had questions she was there to help me. She was fast getting me approve. I was in and out in less than 3 hrs. I highly recommend this place. Especially Kimberly She is so friendly and helpful. I definitely will be back.

I purchased three four runners from this dealership. I brought my 2020 four runner in Monday to get a noise checked out on front tire. Everything was good. I was interested in buying a 2021 spoke with sales lady Soledad. Was interested in buying new vehicle. She never returned calls. So today. 29sep21 I went to dealer asked for her guess what she’s in a meeting. Then they proceeded to tell me that they would give me 37000. For a four runner that has 8500 miles on it garage kept. Sales people very bad I’ll never purchase another four runner from them. I hope the owner of romeoville reads this. Been a police officer for 30 years. Seems sales people don’t care.I’ll take 42000 tomorrow and buy that vehicle

I had a great experience at Romeoville Toyota dealership. Abraham, the sale man who help us with our trade-in. He help us get a great deal on our new truck!! My boyfriend left happy and excited!!! Abraham was really nice to us and patient. Abraham help us from start to finish.

I went to Romeoville Toyota because they worked with the Costco auto buying program.I dealt with Ramiro and he was very good to work with. He was knowledgeable about the vehicles and also listened well to what I wanted.Everyone I dealt with at the dealership was friendly and polite.

I don’t like only think they take does moor then 1 hours for even just tire rotation and oil change Otherwise it was very nice experience with Toyota location I truly recommend.

Horrible experience. I found the new Toyota I was interested in swapping out my 2018 lease with at the Romeoville Dealership. I needed a few hours to get to the dealership as not everyone can just drop everything in their life to go purchase a new vehicle. I offered to put down a deposit and gave them all of my personal and vehicle information only to have them tell me they are going to sell the car to someone who can get there sooner. Very frustrating experience. I would never call them again. Keep searching for a better dealership.

I have loved Romeoville Toyota since 2019, i had the opportunity to get my first car(2017 Corolla) then recently traded in to a 2021 Corolla! Kim and Jermaine are the absolute best there, they have such amazing personalities. making sure i knew every detail of my car deal and the financial information too! every helpful and caring. I would recommend everyone i know to come and buy a car from these two.

Great customer service and really helped narrow down options to get our vehicle sales person John Narez is a great salesperson thanks

I have FINALLY found someone who gives GREAT customer service here. I had debated on returning to this location as my two previous experiences were far from great. Jordan however has made me change my mind about going here. He gave me exceptional customer service and on a SATURDAY. He was very knowledgeable and concise. Not to mention my car was ready fast. Jordan was not like the others to let it sit in a lot all day. If you go here, I recommend you request Jordan.

I bought a car yesterday at this Toyota location. I worked with Jennifer, AKA Kim, and it was the most positive experience I’ve ever had buying a car! She was friendly, knowledgeable, and fun. She made the process much more enjoyable. She was not pushy and worked with me. I was a walk in and she still showed me cars right away. I will refer everyone I know to this location just so they can deal with her! She helped me find the perfect fit for my new car. I’m very happy with my experience!

Great Service!!! Kim helped me with buying my vehicle from start to finish. She answered all of my questions and made my car buying experience much better.

I was able to walk right in and be helped by Ray. I explained to him what I was looking for and went to work. Overall great experience and big help from Frank Carlos on finalizing the SUV i wanted. Definitely would recommend others to come on down. Thanks for the help Romeoville Toyota.

Arrived shortly after 7. Left with two repairs and an estimate for a $1000 repair at 11:20. They take forever. I think they prioritize oil changes, but those also seemed to take a long time too. On the plus side, everyone was nice and the beautiful waiting room had SIX comfortable chairs. (Hope youre not customer number 7). Also hope you like loud thumping music and hanging out with people who dont wear masks.

I was here several months ago and had a negative experience, but I decided to try again since there was a car on the lot that caught my attention. Boy have times changed!! I had an AMAZING car buying experience with Ray!! No pressure to buy but still attentive and a wealth of information about Toyota vehicles. I leased a 2021 Toyota Tundra and I am excited to be the owner of this beast!!! Thank you Ray and Romeoville Toyota!! See you in 3 years for the next truck!!

Ramiro the salesman was absolutely awesome!! He wanted me as a customer and treated me like family, he went above and beyond to get me a great deal on a new Tundra! Thanks again Ramiro! I’ll definitely will be coming back because of my experience!

Special thanks to Rich for AMAZING customer service. He sincerely helped me, not sell me, haggle me but helped. Thank you Rich wish there was more like ya!

Wonderful location and staff! Ray was my sales guy and gave my father and I the best service. I will be telling all my friends and family to come here for future purchases and services.

Dont trust their service department! Had a Toyota towed here after it got water in the engine on a Saturday. Insurance adjuster was scheduled to arrive Wednesday (4 days later). Was told it would be diagnosed Monday, then Tuesday, then Wednesday. Called everyday, was told were doing it now or its the next car. The adjuster arrives and nothing has been done, no estimate of the damage, only excuses and delays. Only call I got from the service manager was after I said I was having the car transferred to another repair facility and would be posting a negative review - where he spent the entire time trying to convince me that they had evaluated the car even though he STILL couldnt provide any sort of estimate. Avoid if you actually want your car fixed.

Abraham was very patient and helpful. Now we’re happy owners of a Highlander.

Being excited purchasing my first car from Toyota and I’m glad I was helped with my buying process with Ramiro, he really gave a thorough explanation on the vehicles and answered any questions I had. I haven’t felt more confident with the overall process, a huge thank you to him and the team over at Romeoville, definitely will be coming back in the future.

Very nice dealer! Tamara is very knowledgeable and friendly!

Worst Toyota a customer could ever go to! They play with your time and money. No respect for customer at all and theyre time. Never order any parts from here! They lie about shipping time to gain your business. Worst Toyota Ive ever been In my life. Will never ever go back again!

We recently purchased our new Toyota Sienna hybrid from Toyota of Romeoville. We couldnt be happier with this purchase and an outstanding customer service weve received. Highly recommend.Thank you

Overall, a great dealership to work with. I didn’t feel pressured to purchase anything and they really tried to make it work for me. Everyone is really friendly and I am happy with my purchase! I do caution: don’t be like me and expect to be out early you’ll be there a long time but it’s worth it because they provide options. And not a lot of places do that. Plus - if you are financed through Toyota they don’t charge you over $800 for gap insurance. Unlike some other dealerships that pressure you to buy overpriced gap insurance. Albert helped me and he was super nice! And helpful!

Thank you so much for helping me without an appointment. I was on my way back from Midway airport and smelled something melting like plastic from my vents. I called Romeoville Toyota and Julian answered the phone. I said I was nervous to keep driving. He told me to come straight to the shop and pull right in. I must have had a crayon drop in my vent from something I set on my hood. Thankfully there was no damage to my vents and Julian was able to get the crayon out. They were so kind and all had masks in the service drive. While I was there they did a quick check over everything else on my car.Thanks again for the AMAZING SERVICE!!!

Abraham was a good help, Great customer service

Purchased a 2015 Lexus from Sal.....I hate buying cars, but this was the best experience I have had at a car dealer. They had the car all pulled and waiting for me to arrive. They explained everything clearly and not pushy at all. Levi the finance manager took his time explaining things before we signed. Best car buying experience I have ever had, will never go to another dealer except this one, they made buying the car easy and not stressful. Great group of people at this dealership and very happy with my purchase. Highly recommend them for sure

Friendly service department staff, clean facility, lots of room to maneuver in the parking lot, an exceptionally nice new dealership with lots of cars in stock, seems like it would be a great experience for anybody

Great experience!! Ray and Levi were both super helpful and professional all the way through. Answered all our questions or concerns, and didnt feel pressured like most other places. Highly recommend coming here!

COME CHECK OUT ALBERT!! ALBERT HELPED ME OUT WITH PURCHASING MY NEW 2021 CAMRY XSE AWD! VERY RESPECTFUL AND KIND! TOOK HIS TIME WITH ME AND WAS VERY PATIENT! WORKED AROUND WITH THE NUMBERS! HIGHLY RECOMMENDED! BEAUTIFUL DEALERSHIP! WONDERFUL STAFF! COME AND ASK FIR ALBERT!THANKS BUD! GOD BLESS

I recently purchased a 2021 Toyota Camry at Romeoville Toyota from Adolfo. I had a really great experience. With the cold weather, Adolfo brought the test vehicles inside a bay so we could go in and out from the garage. The negotiations went smoothly and the paperwork was processed efficiently. Love my new Toyota. Thank you Adolfo!

Albert was very thorough and helped my wife and I land on a great vehicle for a great price. He showed respect and professionalism throughout our entire visit. Highly reccomend you ask for Albert if youre looking for a new vehicle.

Francarlo the manger and Saul the sales associate wonderful people. My daughter and I just stopped in for information we bought a car and a SUV. Cant tell you how much I appreciate these guysMike Laflamboy- finance guy!!Thanks so much

Just picked up 2 cars with this dealer, super nice service and ready to work out a deal that works for both them and you!Look up my sellersSaulHerreraFrancarloTheyll get you in a car!And talk to MIKE LAFLAMBOY! He can get you set perfectly with your finances!!!

My mom and I came in to just look at us and Kimberly exceeded our expectations more than we could have expected. I recommend coming to this dealership and having Kimberly help you! I recommend her to anyone looking into buying a car.

I would give 0 if I could, I went for an alignment, they told me $140 I said good, I got to the dealer, they told me 1 more car before you I said I wait, about an hour the guy come to me and told me that one of the bolt snapped and that they were trying to removed but that unfortunately they will not be able to continue because it my happens the same with the other side, so I said fine, a few minutes later came back to tell me that it will take about 3 to 4 hours to completed, so I said I will return later since it was too much time, No one call me, so next day I call and they told me that it was not possible remove the bolt so that I had to buy the while part and that the job including the part was $700 I was in shock I went for a $140 dollars alignment and I was ending paying $700 with out an alignment. So of course I was not going to pay that much so we agreed with the Manager that I was going to pay $350, but it took them 7 days to fix my car and after that they wanted to charge me over $400 when that was not the agreement, they ending Lowering to $ 370, hich I pay just to finish with all this, so I dont recommend this place go somewhere else this is the worst place I ever been and I will no go ever again y also will let all my friends and family know about, so they never go either and to let their friends know too. I try to work with them but they dont. Im still have my car with no alignment and $370 less in my pocket, if you dont want to be ln my shoes dont go this place.

I want to thanks Abraham for all he’s help he’s was An amazing seller if you ever come to Toyoda Romeoville asked for Abraham He’s going to help you and take care of what you need and he always Going to find the best way to help you thank Abraham

They may as well call this Sahara Toyota as it’s as barren of customer service and inventory. There were no signs of life anywhere. I had to trek in to find any kind of customer service. The sales reps were all gathered around the finance desk like a desert oasis. The young salesman needs to work on his comedy routine as jokes about 18% interest rates don’t strike my fancy. After 3 hours of the salesman vanishing into the bleak landscape, I was treated to a $479 dock fee and an $888 paint/fabric protection, anon-negotiable! Much like it’s desert namesake no water or refreshments can be found at this dealership. Bring your own coins for the vending machine as that is the only sustenance you’ll get in this desert. Do yourself a favor and look for greener pastures in your search for a Toyota dealer.

Fast service and actually have techs to service your car.

I had a great experience at the Toyota Dealership and the person who attended me was Ramiro Lopez. He was really kind and helpful with us and it was really worth it.

About two weeks ago today I purchased my first car ever. I worked with Ramiro he was so nice & so helpful I really recommend people to go see him. I’m definitely sending my friends & family to shop at this Toyota & to see Ramiro.

My 76 year old mother has been a Thomas Toyota customer for 20 years but no more. She went for her 6 month oil change last week and the service customer representative tried to sell her 4 fluid exchanges 2 that she just had done 6 months ago. The engine was ticking so I inspected it and found no oil on the dip stick and found her oil pan plug was loose so I had to add 2 quarts of oil. After finding the plug loose I decided to check the lug nuts and they were loose on both wheels on the drivers side. Steer clear and go to St Charles Toyota they are top notch.

Horrible place. I went in for an interview. They offered me a position on the spot, but said that it would be contingent on me passing a drug screening. The interview was on a Tuesday, and I was scheduled to work on the upcoming Monday. By Thursday I had not received an email telling me where to go for the screening. I stopped in, and they said they would send it that day. Still never received it. I was supposed to start today, but that didn’t happen. I passed up 9 interviews that week thinking that I had a job. If they can do that to an employee to be, imagine how they treat their customers. Don’t waste your time here.Signed,Upset and confused.

Bought my new rav4 was after a specific setup and Ray helped me find it then to make it better made me an offer that I could not walk away from. Super friendly not pushy at all will be coming back for sure.

Mr. Perez, Ramiro was very helpful answered all question without hesitation. He was professional at all times and informative. Very happy with the visit and will be returning soon!

GREAT service! Highly recommend Romeoville Toyota for your service needs. Lorenzo in the service department was extremely helpful. I appreciate his efficiency and honesty. Definitely ask for him if you need help!

Kim was great! She helped me get the car that i wanted and the payments were i needed them to be . Romeoville toyota is great ive always bought my cars there. Very helpful.

Great car buying experience, which I usually lament. Every staff member was patient, genuine, and not pushy -- especially Albert our sales rep. Albert, his manager Tobin, and the finance manager John all went above and beyond to get me and my wife the family car we wanted at a fair price. Highly recommend this dealership!

Albert was AMAZING!!! It took me two different appointments to get the vehicle I came in for and Albert made all the frustrations from the first appointment DISAPPEAR! I hope they know what a star they have because he will be the only person I buy from!

Outstanding service!! I didn’t even know my alignment was off and they have a really cool service that shows you if you need an alignment. I will bring all of my cars here! Thank you for the amazing customer service!

Albert was very helpful from the moment we walked into the dealership. Everyone is helpful and want to earn your business. You will walk away feeling good about your experience and your purchase. Definitely recommand to anyone who is looking for a stress free car buying experience.

Soledad and Albert made my visit at Toyota super fun, quick and smooth. Totally worth the drive from the city. Great service and support.

Not a huge fan of going into dealerships unless I have to, but I had such a great experience recently with Lorenzo in service... I will definitely be back! Highly recommend this place and visiting Lorenzo for your car needs.

Albert was very helpful in helping us acquire a new car. I did get tired of the runaround about the interest rate but ended up close to what I wanted.

Visited last night the Toyota Dealership. From start to finish one of the best expierence. I was attended by Aberham a true gentelemen, walked my husband and I through the process step by step, helped us out on getting the best car for us. Asked as many questions as I could he always had an answer for each one of them. Walked out with a great car for our family.

Met Lorenzo at this Toyota this week and he was so awesome! Very knowledgeable, friendly, and helpful! Thanks Lorenzo for all your help! I hope you see this because I’m so happy I chose to stop in! I will be referring all my friends to you!

I normally don’t write reviews, but I definitely felt that this location needed to be acknowledged properly! I am so impressed by the professionalism and courtesy I was shown. Julian expressed that they were short staffed, yet kept me as well as other customers updated throughout the entire process. Good job Romeoville Toyota!

I wanted to take advantage of the 2020 Toyota sale. Nobody could locate a car with my specific colors. The manager Tobin, found a car an gave me decent pricing. He brought the car from 300 miles and it was a very smooth transaction. I waited a little more than the ordinary but overall very positive experience and nice place.

I worked with Soledad from online sales, Albert from showroom sales, and Konrad the Sales Manager. All three of them provided me with excellent customer service. They all showed a willingness and had plenty of patience to work with a demanding client. From start to finish, they made the process easy to work with. Albert treated me with respect and talked with me like a human being as opposed to customer/employee. Soledad was extremely responsive via email and was able to get everything set up by the time I came into the dealership. And Konrad displayed a clear support of his employees meanwhile making myself the client satisfied. This was a great team to work with. I also worked with Mike from finance, who did a great job and even stayed late to make sure our deal gets done. Can’t thank the team at Romeoville Toyota for making my experience great and getting me the car that I want.

First time car-buyer and I had a great experience, thanks to Ray and the Toyota team! Always made me feel that I was buying the car I wanted.

Recently, we crossed a milestone in our family with my daughter getting her license so it was time for her own car. I called Karl R. the GM of Romeoville Toyota and he jumped into action to find me a safe, reliable used car for her. We landed on a well-cared for 2006 Camry that he ensured was mechanically sound and ready to go another 100k miles. I was very impressed with the dealership overall as its very clean, energetic and the everyone in the dealership was great. I peeked into the service bays and have never seen an area in a dealership so new and clean, highly recommend.

Proud to say I’m the owner of a new Toyota Corolla Raynier was hands down the best sales men I’ve had the pleasure of meeting with him and his colleague Leo I would not be driving home in my new car I definitely recommend Toyota of Romeoville to anyone looking to purchase a car

The best service ever. The whole staff is impeccable, they work their hardest to do the best for you. Thank you Kimberly for taking the time & day to put me in the best fit car! She really takes everything in consideration and will give it her best shot! Ask for Kim ❤️

I went to service my vehicle and I came out with a new car, the car I’ve been looking for....I’m very pleased with Albert’s help, he is very humble, friendly and very helpfulHe answered all of my questions about my new car and the whole process went very smoothThe right sales person you will feel comfortable talking to when purchasing your new vehicleAsk for Albert!!!

I wish I could give this a 1 star. I have bought 6 cars with them and will officially never use them again. They can thank Frank for that. Since he doesnt have time for his customers.

Great service! Thank you Albert & Levi for helping me get a car! Albert is very professional, knowledgeable and patient. Love my 2021 Corolla SE!

Dropped off my Rav 4 hybrid in for factory service and a starting issue. They did the service with no problems then diagnosed and fixed the starting issue quickly. The service associate called me with updates and when the car was ready for pick up. Everyone was friendly and helpful. Glad they fixed the problem, Thanks!