Great price, easy website, I managed to ordered the wrong shocks though but Derick and Darren were both amazing! Answered fairly quickly, professional (I didnt have to repeat myself even once) and they took care of sending the correct set and setup a return label. Easy breezy. Got the correct set in a few days later and life is good! Will buy from again and would recommend them.

Andrew has Exceptional Customer Service and great communication. He went above and beyond the call of duty to ensure my first purchasing experience from SD Truck Springs was very positive. SD Truck Springs has very competitive prices. I highly recommend SD Truck Springs for all of your suspension and off road needs.

Brian helped me out today. He was very helpful in explaining why my air compressor from Air Lift was on back order. I had Heather the other time I called and she was just as helpful. I will do all my suspension business with SD Trucksprings from now on. I also recommend everyone to them. Thank you all.

I ordered a set of Sumo Springs for my truck and determined that they would not work for the application I was intending to use them for. When I first ordered them (7/30/21) they did not say anything about being on back order. The email said the order was filled and they sent a tracking number (8/2/21). For some reason it took a week and a half for the tracking to register and show an estimated arrival date. Once it did the package was there on 8/13/21. I quickly decided to to return them and received a Return Authorization Number on 8/17/21 and had it shipped on 8/23/21. It was only after, that I realized that they requested I send them a tracking number for the return to ENSURE A SPEEDY RETURN. Never in my life have I needed to do this for a return. Well, I had lost my tracking number and could not send it. I sent them an email on 9/2/21 checking on the return and was told on 9/6/21 that unless I had a tracking number they could offer no further assistance. Seriously? I wrote the RA# on the outside of the box in two places and no where in there email did it say it was MANDATORY to send a tracking number back to them, just that it would make things “speedy”. To date, 9/14/21, I still have not received a refund and am currently out $250. Is part of this my fault, yes. But the company sure does make it hard to want to do business again with their lack of communication, orders filled and shipped slowly with the illusion they are on the way and the hoops you have to jump through for a return. I’ll pass on future orders and work with another company with better customer service. This review will also be going to the BBB for their awareness.

Broc was very friendly and helpful with the tech and the order. It’s nice to talk to people that enjoy their job and know their product. This is the second time I have ordered springs from them and I am very happy with the ones I bought for another truck a few years back.

Nice customer service. ordered airbags twice to install with gooseneck but found out neither airbags worked. explained to David what was happening and he took care of us and refunded us. Great customer service and if I needed any other truck springs I would use them again!

Excellent customer service. Devin Gordy was polite and attentive. He was more than willing to assist researching the status of my order and an alternate part with a shorter lead-time.

I have dealt with S&D Truck Springs for about a decade. They have always been professional and honest. Everyone knows how that past 6 months have gone and the struggles with material pricing going through the roof as well as simply getting you hands on the actual items you need. I tried ordering a set of air bags and a compressor for my truck through S&D. As fast as they would become available they would disappear as this is the way things are these days. Heather Pergram at S&D Customer Service did everything in her power to get me what I needed but was unable to. We tried different models and brands but nothing that would work or cost me a fortune. Heather was great to work with and I appreciate everything she tried to do - it just didnt work out this time and this is not her fault - its just the way things are these days. I will definitely be back to S&D the next time I need to find suspension parts.

I had a great experience with the knowledgeable (and very patient) followingcustomer service representatives, Nick, Brian, and Oscar. They helped me place my order for shocks when I was experiencing phone problems and a charge card issue. They were friendly, calm, spoke clearly, and most of all very patient!

Devin was extremely helpful in steering me in the right direction after ordering shocks that have been discontinued. I was on hold a few times through different steps of making sure what we decided on were in stock and through the refund process but Devin would pop back on to let me know he was still there. He was energetic, polite and I could tell he enjoys a commitment to customers. One of the best customer service persons I have dealt with.

My experience with a first-time order of springs -- unavailable in my area -- for Tacoma helper springs was a few grades BETTER than awesome!!! The gentleman (Oscar) with which I spoke was knowledgeable (and then some!), very courteous, and perhaps will go on record as the BEST order person I have had the privilege to deal with!

I have enjoyed working with SD Truck Springs to equip my truck for winter plowing. Alexander Martin kept me updated on my purchase was a joy to work with. People make companies successful, and this was evident in working with Alexander. Thank you

Oscar is extremely helpful and was very patient in answering all of my questions. The knowledge and technical support is appreciated. It’s highly recommend to use SD Truck Springs as your specialized equipment dealer.

Devin from the customer support team was fantastic. His resolution to the problems with the order I placed were both swift and professional. It is obvious he takes pride in what he does and is determined to satisfy SD Truck Springs clients. Top notch

Brian was a great help making sure I got the correct parts and was very polite. UPDATE: The system I ordered were on backorder and I was on a time-line that I has to keep. After contacting Brian again he was able to find what I needed elsewhere and have my order filled. Definitely some of the best customer service Ive ever had.

Broc Doughty had a great attitude and was able to help me on my order immediately. SD Truck Springs seems to have product when no other supplier does; oh yeah! I take it all back. I still dont have my order. They shipped out of New York instead of Arizona.

Heather P. was extremely helpful. I ordered a compressor kit which has become back ordered and hard to get. She went out of her way to find one at a different supplier at a great price. Also got it shipped to me asap. Best customer service I have ever had!!!!!

Heather Pergram at extension#517 truly is the embodiment of what GOOD customer service should be! She helped me with a somewhat botched order that got further botched by me and she was extremely helpful and VERY timely with responses to the very end and VERY friendly all the while. I am generally very impressed with SD Springs for their pricing and overall service. I purchased front and rear Hellwig sway bars for my RV reference. Thank you Heather and thank You SD Springs!

Alexander has Exceptional Customer Service and was prompt with his communication to me regarding my order. Was upfront and honest on delivery times for backordered items I had and offered possible substitutions. Due to my time constraints I had to cancel a portion of my order and he promptly started my refund process. Highly recommend SDTruck Springs.

I ordered Torque airbags in February, I had an issue with one and spoke with Oscar in Customer Service, he was refreshing to speak with as he actually cared about making sure things were taken care of and didnt make me feel like an idiot. Great customer service is why we continue to purchase our truck part needs from SD Truck Springs.

Hi, I had the pleasure of dealing with Devon. I ordered a set of shocks and a steering stabilizer.Unfortunately, the stabilizer is WAY out of stock, but Devon explained why and offered me other options.Devon took ownership in the order and did his job very well. Although I’m tiffed at Bilstein for letting its customers hang, I’m very happy with the assistance that Devon provided.

Derrick at SD truck springs exemplifies excellent customer service. I have been waiting on a back ordered item for several weeks. I called looking for options to keep the project moving and to learn why I hadn’t received the item yet. Derrick was able quickly look up my order, find out that the back order was extended several months out by the manufacture and then recommend and locate an alternative product that was in stock and ready to ship. Most call center employees today will just simply tell you that you are out of luck, have fun waiting 3 months on your parts to ship. Not these guys, they went above and beyond and providied options. Thanks!!

Good morning to all. i am extremely satisfied the service given by your representative. Her name is Maria Mercedes, She is courteous and helped me beyond what is expected for me to acquire the necessary leaf spring needed for my 2001 Fod Explorer Sport Trac. I am waiting for the item to be delivered, so i can get to work.

Heather was great with her prompt customer service. I am very pleased with SD and cant wait for my products to arrive. Thank you Heather and SD!

Devon G was fantastic in helping me resolve my issue! Didn’t expect such great service! Will be using y’all again. Thanks

Devin at SD trucksprings was very proactive and professional. I called for details about a recent order, Devin didnt have an answer but he contacted the manufacturer to request the information and left me his direct contact information to further assist with my order. Grade A+.

Devin was a southern gentleman on the phone!! helped with exact information that I needed... thank you very much.

Ordered bag kit for towing and parts were discontinued by manufacturer. Called on my order spoke with Brian who had options, knowledge and possible dates ready to discuss. There was no holding to check it out like other places. It was as if he had been waiting for me to call, not the other way around. Brian and SD Truck Springs ARE what customer service should be. Thanks Brian!

Justin P extension 259 was amazing. So knowledgeable and helpful. He knew what he was doing and helped me find all of the correct parts for my 67 gmc. He also helped me with finding the correct u bolts, shocks, special bushings. Very helpful and I would definitely recommend contacting him for your suspension needs. Thanks Justin!

Researching an air compressor for use with my tow vehicle. Primarily to inflate truck or rv on the road as needed and probably to also add air bags. Heather assisted via chat and I think I have the model needed after viewing the installation document Heather provided. Checking with dealer to ensure warranty is not effected by install and then back to order.

Brian is a great customer service rep and it was a pleasure dealing with him. I had to replace an airbag which Firestone no longer makes and he made arrangements for an exact replacement from another company. He was caring considerate and a real human being! I told him Id give him a hundred Stars if I could! Thank you Brian for everything!

Great customer service, even through my own confusion!Alexander Martin went above and beyond it helping me understand ordering concerns and ensured we arrived at a satisfactory result. I will very much continue to shop here in the future, he even added on a military service discount to my order AFTER I had already placed my order.Good site selection too. Even though Ford made millions of F series over the years, my 2000 7.3 Excursion and 2005 F350 dually are not getting younger, parts are wearing out. I depend on them to transport my family, including a heavy camper on the dually. I won’t trust just any part manufacturer, and they seem to carry the best.

Used online chat and chatted with Mary. Last week to see if they had part that I needed. I was given all the information I needed, very quickly. I then held off ordering to be sure that my mechanic would do the installation and he said yes he would. So came back on tonight and Mary happened to chat with me again. Redirected me to how to order, my order was placed checkout and all went very smoothly. And very happy with the experience. And also that if this is the wrong part, that I can return it, as it is on a 1984 classic vehicle, a motor home. Found this site by google searching for parts for older motor homes. I should receive them in 3-5 days!!! Thanks for good customer service. It’s hard to find sometimes these days.

Derrik Peterson was very good and responded very quickly, Im very disappointed that the shipping was delayed due to covid but cant blame SD truck springs, all the request for up dates have been

Ordered the wireless one compressor and ultimate 5000 springs. Springs arrived within 4 days but no compressor. Contacted support and Alexander Martin responded with an explanation for delay. No fault of SD Truck Springs and he explained that the wireless one was not available nation wide. He offered me an alternative compressor and has been very helpful. Excellent customer service. Thanks

Devin was incredibly pleasant, knowledgable and helpful when I spoke with him this morning. I love that he has forwarded his direct personal contact information to me, making it easier to contact customer service when necessary. He was a delight to deal with!

Great customer service!! I order a part that ended up being back ordered. The customer service rep, promptly responded to inform me of this and even went above and beyond to find the needed part at a distributor and get it sent to me from them. The cost was higher, but they absorbed that cost and sold it to me at their advertised price on line! Thank You Heater Pergram for your help. Great job!

Broc Doughty was awesome when talking to him on the phone about the air bag kit for my F150. He made me feel good about the product that I was buying and assisted me on all aspects even though it was past his work time. He made me know that I chose the right company to order my parts and will use them again because of him.

Great products and great customer service! I am a repeat customer for my last several ford trucks! Thank you for your help Brian!

Heather P very very Helpful, professional,friendly.I had a few hiccups and she took care of the confusion immediately and then some.I would also like to include Maria Nunos and Austin. I would highly recommend them.Great Service!

Devin was extremely helpful in resolving an order issue. He said he would take care of it and thats exactly what he did. Greatly appreciated his help!

The distributor accidentally sent only one bushing rather than the two I ordered. Alexander was fast, professional & friendly and got it resolved easily for me via chat.Im very happy! Every company makes mistakes, great customer service makes all the difference between a one time customer and someone who will come back again and shop in confidence.Thanks again for the great help, Alexander!

Thanks to Devin Gordy, my order has been processed and awaiting shipment quickly with no issues. I am thankful for the help provided. Customer service is excellent.

Robert King got me taken care of! I ordered some f350 rear springs for my excursion with the hardware and they got here to Oregon very quick. However, they were slightly damaged in shipping. Mr. King got me 25 dollars back and asked it that was satisfactory. I told them $50 would suffice for my time and labor to fix the issues caused by shipping. He was able to get me the 50 and I really appreciate it. Im not a rich guy and these springs were a purchase that was only possible because of President Trumps tax returns. Thanks again guys, cant wait to get these springs put in!

SD Truck Springs did an awesome job with getting back with me about the airbag system with a price match... No questions asked matched the price as they said they would on their website. Gives me a piece of mind knowing that when I order from this website people really do care, Their staff goes above and beyond in my eyes (awesome job Rocco) I will continue to shop here when I need this line of parts....

Brock was a big help in helping me decide which hitch to purchase for my Tundra. And in the end was able to get me an extra 10% discount on my choice. Good Job Brock!!!

Got a little stuck on the website and ordering process, but after a quick phone call everything I needed was ordered with an immediate confirmation email of purchase! Brock was an awesome help getting the leaf springs for my truck ordered and ensured they were the correct part, 10/10 would buy from SD again ! -Adrian

Wow! Devine,with SDTruckSpring.com, was fantastic. I called to inquire about an order placed. He jumped on it. Contacted shipping instantly and my order is now shipped. Unbelievable service. Very well trained young man and very polite. Thank you. I will do business with you again.

I just spoke with Devin in customer service. He was amazing and one of the best I have interacted with in customer service.I was a little disappointed that the web site didn’t show product out of stock when ordering. But overall a good experience.

Very nice people to work with especially Devin. Will continue to shop with them.

Excellent customer service, I had ordered the wrong shocks online so when emailed to return the product & get the correct ones. Alexander Martin in customer service sent me the correct options for my truck & within minutes he had me squared away with the correct shocks I needed.I will definitely shop here again.

I experianced a great amount of help and understanding from Devin Gordy at SD truck springs.

Great Customer service using the chat feature online. Alexander M. was very helpful and provided some great recommendations on alternative products for an item that was out of stock. Thanks Again!!!

Not sure I will need any parts from this company again, but if YOU do -- dont hesitate. Their customer service is the best that I have had from any company in the last couple of years. The original supplier did not have my part, but Alexander when above and beyond to find what I needed. Thank you.

Devin at SD Truck springs fixed an issue I had with two other salesman drop the ball on. I was ready to cancel my order and Devin asked me to trust him as he would make my experience great. He came thru and saved the company a customer. Thanks again. John

Heather was a tremendous help. She provided a response in a timely manner and followed up later when the item was going to ship. I will do business again with SD Springs.

I ordered a sway bar for my Chevy truck back in March, due to material shortages the item was back ordered. Contacted customer support and Heather Pergram respond to my frustration the was shown in my emails by calling to speak with me to see how she could help. She said she would look at alternative parts that might be available... to no avail. I give the 5 stars because she continued to give me updates on a regular basis. Thats customer service. I finally have my part and Heather has helped SD Truck Springs keep a customer. Thanks Heather.

Rocco in Customer Service is awesome! When I originally placed my order the set of bags for my truck were on backorder. He reached out to offer some alternative options but I decided to stick with the original part and wait. When the back order was extended, he canceled with no hassle and responded quickly to all my questions. Thanks for the great experience!

Great customer service from Devin. First time ordering from them will not be the last

Ordered some springs. Turns out they were on back order. Every single time I called to check on them. After waiting on hold 10 minutes to even speak to someone. I tell them my tracking number and they say ok please hold… then after a few more minutes on hold would hang up on me!! Wasting now 15 minutes and even more when I’m forced to call back numerous times in the same day just to get an answer on my product.Even though the item is on back order I was told by every customer service rep I spoke with that they would personally check into it for me and get back with me on info. THAT NEVER HAPPENED. Not to mention every person had a different answer as to where my springs were.If you’re thinking of buying here their are other places out there for you. I don’t really do reviews ever but this place has definitely earned mine by wasting so much of my time.

Heather was able to help me get my selections straightened out and verified that my purchase would fit in my truck. Thank you for the help Heather and I will be making more purchases in near future.

Outstanding service by Devin! There was a problem with what I ordered originally and Devin stepped up and provided an alternative. He also provided stock and shipping info. Problem handled! Happy customer here!

Quick shipping and great customer service. Had a question about split shipping and Heather was very nice and thorough with her response. Thanks!

I placed an order for leaf springs. They sent a confirmation email. And my card was charged for the springs plus quoted shipping price. A month goes by and Ive received nothing. Figured maybe they are backordered like everything else in the world right now. So I emailed the and asked whats up. They replied saying they tried to call me the day after I ordered my parts to tell me the shipping charges were not quoted enough and if I want my parts they will have to charge me more. This is after they hold my money for a month. They didnt leave any messages or send any emails just the one call with no voicemail. buyer beware. I cancelled my order and bought parts elsewhere.

Website had items listed that are discontinued. After placing order, had to call to find out rather than being contacted. Once I called, Devin was very helpful in recommending alternative parts for my application.3 stars for the innacurate website and not being contacted. 5 stars for the customer service from Devin over the phone.

Bought a system a couple of years ago and couldnt find my receipt. Alexander was awsome in helping me out! A few minute chat with him and he emailed to me, problem solved! Will definitely buy from S.D. again!

Matt was very knowledgeable and walked us through the whole process. He made my buying experience easy and I felt confident he got me what I needed. Highly recommend!

Professional tech with 40 years of experience. In todays times we find ourselves having to purchase parts and supplies on line. Unfortunately we also have to deal with the uncaring, unqualified sales people. NOT SO when dealing with Matt at SD! His knowledge of the products and sincere willingness to treat me as more than just another number was a unexpected pleasure . I will be keeping the SD number on my phone with this extension number.Nick K.

Went through them to get a leveling kit for my FJ. Heather Pergram was more than helpful. She made the ordering and tracking process super easy. Thank you again Heather! I will be shopping with you all again.

Was looking for an air lift wireless compressor. After researching I found most everybody was out of stock. I looked and sd said it was in stock so I ordered it. What a disappointment when a few days after I ordered I didnt get a shipped notification. I called and they told me it was backordered. Now Im stuck waiting with no clue when it will show up. Just a warning to call and check on stock before you order from these guys!

Great customer service, check for part, found the parts was not in stock. Service rep said he would follow up with me. Very knowledgeable and helpful with my parts needs, thanks

SD trucks springs is a great company to work with. I have used them a couple times now for leaf springs and other products. Not only are their products great but the customer service is by far one of the best I have dealt with. Thank you Brian Bugiada for all the help.

I ordered a set of air bags and an air pump, a full week ahead of my installation which was scheduled. Received the bags and never got the air pump kit. I contacted David to check on the order. He verified that it wasn’t shipped and said he would overnight it to me. He lied outright. It is scheduled to be delivered after my install date. I paid extra for faster shipping and didn’t get it. This company cannot be trusted to do what you pay them to do.

Oscar was a great help in deciding which product best suits my needs

Tech help was timely and professionally. Thanks Heather!

Have been waiting on air bags for a month now. Called to check the status of our order and Devin was very helpful..... Had them shipped from another location so we could get them asap.Thanks Devin

Derrik was very prompt with his responses to me on all the information I asked about. If I ever have anymore questions on anything I ordered I would be asking for him directly. Great customer support from him!

Bought an item, took more than a week to hear from them that the item was no longer on sale, got am email notifying and telling me to call and a credit for the difference would be applied. Called in an employee I spoke to stated different. Called in again to cancel, person on the phone sounded asleep. Was told I would receive an email with cancel confirmation, never received it and item does not show canceled. Will definitely avoid business with this company and would not recommend it. Spoke to 4 people and only one knew what they where doing.

Placed an order and waited 3 months. Got the shocks elsewhere and asked for a refund as they charged the card for product never shipped. Only got a partial credit for the order. Called again and given the run around about having to wait for the full refund. They have had my money for over 3 months now.Update: Received a call from the company after they read the review and the problem was quickly rectified and money owed put on the card. Thanks to them for fixing the issue.

Heather was great. answered all of my questions quickly and precisely.Thanks for your help

I spoke with Mary at SD Truck Springs about an Add a Leaf for my F450 which I could not find on the site. Mary went right to work in identifying my spring package and then surprised me in finding an Add a Leaf for my truck and then added to the SD Truck Springs website so that I could order it. Its amazing to get such nice and prompt service. Way to Go Mary! Thanks

I would like to thank David Hoskin for his prompt service on the missing part from our shipment. I am very satisfied with his customer service, communication back and forth with me keeping me updated as to when our part was being sent. Awesome job!! Thank you.

Highly recommended seller; prompt shipping, great prices, and fine customer service. . . many thanks!!

Ordered a set of air bags,found out the were on one of those Slow Boats from China.. Derrick helped me find a suitable replacement setthatwas in the whse.great job. Very happy now....

Absolute worst shopping experience and customer service!! I came to this company believing since they sell only suspension that this would make it easy to order these components for my truck. WRONG! They sent a quote for the bags and compressor that were in stock but 10 min later that was not a fact. I was told there were 60 items available... yeah no... never received the compressor so i cancelled that portion after having a discussion with a supervisor on the logistics and gave them another shot to get this fixed. I purchased the compressor else where only to discover they sold me the wrong springs!! If i could give them a negative 1 star that would be more appropriate . Stay away from this vendor unless you have time to waste!

I was having issues with my order, and Heather Rocks!!!!!! She was more than helpful, super accommodating, and sweeter than sugar.She resolved all my issues and Im very Happy!!!

I ordered a set of airbags for my GMC 2500 and they arrived almost next day. Unfortunately, there was a tiny piece missing in the kit. Alexander Martin answered the phone when I called and went out of his way to make sure the part was shipped that very day so I could get back on the road ASAP. Very satisfied!

Maria through chat took time and helped me find the right air bag for a lifted tacoma. sure made shopping easy and convenient.

Devin was friendly and helpful in sorting out my order which was delayed because the part had to sent from an outside vendor. Thanks, cp

Derick was very helpful when I called to get an update on my order. He checked his system and then sent a RFI to the manufacturer. I had an answer that evening.

Chatted with Mary online and she was extremely helpful! She provided links to several spring kits that are compatible with my truck. Great customer service!

The team at SD is fantastic. I had ordered shocks for my Tundra through them. Unfortunately the ones I wanted were in back order and would be for a while. David H. had helped me through the process of finding a new and better option. The communication through email had all my questions answered before I needed to ask and it awesome. Got the new ones on the way and I’m stocked to finish this Tundras refresh!

Unfortunately my part was on back order but Nick P. did a great job offering alternatives and ultimately working a refund for me. Great customer service.

Brian did a great job..got the bottom of why my order was so late and supplied an alternative part and took good care of me.

Amazing pricing, cheapest on a Google search, great chat and ordering Thank you thank you Dan C, have all the info to my mechanic to order up for me!!

Doing some suspension repair on my 1978 Toyota. The airbags I ordered have been discontinued by the manufacturer. Robert got back to me within a couple days of placing my order to explain the situation and suggest an alternate part. I decided to hold off until I can do more research so Robert refunded my ordered and have me a detailed overview of how the process would work. Great customer service!

Alex was great today helping me with an item that was on backorder and finding another part that would work for my excursion. Thanks!

I placed an order for a pair of shocks that was back ordered. Heather P. did some initial research and let me know the status of the back order. Heather went to the time and effort to research other suppliers and eventually found me a set of shocks. One is coming from Pennsylvania and the other was located in California.I am appreciative of the service provided even though I am a first time purchaser from SD Truck Springs. Had I not had Heather’s help, I am confident that the order would still be on back order for another month or more.

Brian helped me find a hitch quickly, determine all my options for delivery to get it here the fastest and most cost effective way possible. I appreciate good customer service.

Devon was very helpful and professional getting a part that was backordered for three months updated to a new part number and shipped immediately. Thank you Devon