The experience we had with this office was not great. We tried to request a copy of my moms eye prescription to be mailed to her and after about a week we contact them and they hadnt moved forward and asked again. The copy of prescription arrived, and my mom had asked for me to order glasses for her. I inputted all the information ordered the glasses and when they came we realized she couldnt see through them. Low and behold, the office sent us SOMEONE ELSES prescription..with all of their information and address on it totally violating hippa. Now we didnt look closely enough before ordering and thats on us, but to be fair we did not expect anyone but her information to be on there. Unprofessional and unacceptable in my opinion.
Dr. Ali was great! After years of going to last-minute-booking optometrist clinics, I was used to the general routine exam, mostly performed by office staff, and all the push for unnecessary tests. Dr. Ali was kind, personally examined my eyes, listened to my concerns, and answered all my questions which was super refreshing. Staff got back to me right away with details about my insurance. Great follow-up to make sure I had the right prescription for me. Impressive....cant recommend a better eye doctor!
The doctor came late, didnt apologize, and also packed us in a very short time than any other doctor exam Ive ever been. And I asked at least 3 times if my insurance cover the contact lens consultation, they said yes, but it turns out it doesnt. That was the reason we came here, but they just said sorry for misunderstanding and that was all. I believe people who gave 5 stars are his friends or something.
Great experience and service! Dr. Ali and staff are very professional and provide great care to their patients.
Greg is simply Awesome 👏🏽!!
Amazing experience. Me being a transgender male I usually have a hard time feeling accepted or feeling comfortable. Yet, I felt welcome. They accepting me and went above and beyond to make sure they addressed me nicely. They were funny and was able to help me choose the right products that would best suit me for the type of work I do. They let me know of issues I had with my eyes that I wasn’t told about by other optometrists in the past.
When my dad called the place, they said all examinations would be free with my insurance. My dad specifically asked 3 times too, and they still said it’d be free. AFTER doing all of our eye examinations, the “doctor”, who was 10 minutes late to his appointment, said it’d cost $90 so we just headed out also after hearing “for one year you will not get eye exams for free bc we just did yours for free”
Dr. Ali and his staff are all very welcoming and listen to you. They don’t rush through the exams. I had seen the previous optometrist at this office for almost 10 years, but Dr. Ali is great as well! Highly recommend him for a personal touch to your exams.
When I picked up my glasses a week ago I knew that I was going to be satisfied. Im now able to read without switching between my computer glasses. I would recommend Roselle Eye Clinic. See you next year. Thanks for restorimg my vision.
Dr. Ali is very thorough in his exam and I would highly recommend him. He and his staff are very knowledgeable and good at explaining for easy understanding. Overall, great experience!
Great place. Dr. Ali was very friendly and professional. Would definitely recommend this place for all of your eye care!
Absolutely amazing experience. The doctor was very friendly, eye exam was flawless and the prescription glasses and contacts came very quickly. :)
Dr. Ali and staff created a very stress free environment for my annual eye exam. I would highly recommend his office for their eye examination.
Great service and I love that they have the latest equipment. I didn’t have to get the air burst in my eyes
Great doctors, great service!