I cannot say enough good things about this store. The staff has always been so very knowledgeable and courteous! In fact we were going to switch to Spectrum and it was so frustrating and maddening that we not only stayed with Verizon but also switched another phone as well. I hope you appreciate your amazing staff!! I forgot to mention the two amazing people who helped us! Thank you Joe and Ron!

In working with Ron at the Rosemount, Minnesota Verizon store, I found him to be very; professional, friendly and knowledgeable. I will highly recommend him to others who are looking to upgrade their phones.

I had an amazing experience with Armanni picking out new iPhone 13’s for me and my wife. She had an abundance of knowledge that helped us decide on which model we should be buying. I’d highly recommend going to this store. Quick and efficient service!

Armani has the patience of a Saint!!! She took the time and made the extra effort to make sure that I got a working jet pack!

Great customer service! Thanks Ron for taking care of my phone upgrades.

Went in the store looking for a new phone. Got the Z Fold3 thanks to Ron. Absolute legend.

Tyler Kuehl was very knowledgeable and helped make my upgrade go smoothly. Excellent customer service. THANKS TYLER!!!

I want to thank Tyler Kuehl for helping me with an upgrade of two phones and the associated plan. His professionalism, knowledge and style made it a pleasant experience. Great customer service!

Tyler is awesome and nicest guy I meet. Got 450 out my iPhone XR LTE 256GB and I upgrade to the iPhone 12 128GB 5G . That a iPhone i been wanted for Kuehl tech and thank you

We went and got some new phones here. We switched from sprint that had horrible customer service. Verizon was very helpful and had better deals and much better coverage as we had them before. The one thing I can say is the corporate verizon store had more phones to actually see and a little more product knowledge. So make sure you know where you are going.

Josh was great help. He found us all the savings he could. Taylor, the store manager, made sure we hab all the accessories we could need. Dont hesitate to stop here!

My daughter and I went into the Rosemount location to replace her damaged iPhone. There wasnt a wait, so lucky us! I did call ahead and was informed it was somewhat busy but not when we got there. Zack assisted us when we arrived at the store. He was courteous, professional and all of the above! It was a seamless process to replace my daughters phone. During the processing time he answered all of the questions I had for him. I would definitely use this location again!

Once again - this place delivers the best customer service!! I went in to purchase and set up a new phone for my mother. Joseph Skar walked me through the whole process and answered all my questions. i walked out with the phone all ready for my mom. Joseph was super friendly and patient! An older gentleman walked in before me and asked about an issue with his phone. As Joseph was reviewing the issue, the gentleman shared that he wont go to a Verizon store anymore because he wont get help like here. I chimed in and said, Thats why i come here! Best service hands down!!

I was trying to be nice and give this store some business during this whole covid crisis with many of the other Verizon stores closed and I got screwed! The manager, THE MANAGER lied and said I just wanted to get rid of my phone when it was understood I was to get a trade in! Also I didnt get the deal for Memorial day or the $25 off from our scanned coupon because he claimed his scanner didnt work. I love Verizon very much so its sad that this gentleman had to lie. Ruins integrity for his small business. Buying online from now on!

Tyler was great to work with - amazing customer service.

I feel absolutely compelled to give a shout out to Zac at the Rosemount, MN Verizon store. One day last week my Messenger App stopped giving me sound notifications when I received a message on my iPhone. I had changed absolutely no settings. Once this happened, I was always in the position of being delinquent with my responses because I did not know a new message had arrived. I searched every avenue online to find the cause and fix it myself but nothing worked. Today I went directly to Apple support. Twice. Both times I was sent down the rabbit hole of no end, and after nearly a half hour, no solutions. You can imagine how much time I spent and also how frustrated I was not to get a quick solution. Since I purchased my phone at the Rosemount Verizon store, and the salesman knew a great deal about iPhones, I decided to see if someone there might be able to solve my problem. Eureka! Zac took my call and in less than two minutes had presented me with “The Fix”! I followed his simple instructions and I am delighted to report Messenger Notifications are back up an running properly.Zac was a quick study, asked astute questions, was upbeat and positive AND very knowledgable. Any company would be lucky to employ Zac and any customer would be lucky to benefit from his level of service.- Bev Johnson, St. Paul, MN

Jared was awesome to work with! I really appreciate his understanding and expertise! I highly recommend this Verizon location!

Great service well informed staff

Horrible expiriance with this store. Called them to find out about specific plan i want. He proceeded telling about everything but not the info I needed to hear. Then when I asked about promotions, he with irritated voice told me its already over. And before I even said goodbye he just hangup on me.

I could not be happier with the help and expertise from Jarrod and the others at this particular Verizon! We always feel so very welcomed!

Jarrod & Scott have gone above and beyond on multiple occasions to make sure that I always leave their store satisfied and with all my questions answered. During our last phone upgrade Jarrod even stayed late to finish transactions and ensure that our new devices worked 100% properly. I have shopped here before and I will continue to shop here for all my Verizon needs in the future. They operate a top notch business and I’m glad to have them local and ready to help with anything regarding my Verizon devices. I can’t express my appreciation enough for the numerous positive experiences I have had at their store. I would recommend that anyone with Verizon devices shop at their store.

I had an amazing interaction yesterday with both Bernie and Nicolas at the Rosemount Verizon store - they were very knowledgeable about my 8Plus IPhone and the issues I was having and put me on track to slightly tweak my plan to a plan that I was not even aware existed when I walked in the door - their joint help and recommendations saved me money. They were patient, knowledgeable and amazing to work with - this is hands down the best service I’ve ever received from these two guys out of any carriers I’ve ever worked with!

Staff was helpful and friendly.

We worked with Matt on getting new phones. He was very patience and helpful picking out the right accessories.Great service and prices!!Thanks Matt

I appreciate that they are a small business and not a corporate space. My husband and I had a great experience here, the staff was really helpful and answered all of our questions. We even had to order in our phones and I was impressed by how quickly they arrived.

Jordan and the staff were awesome! We spent numerous hours trying to figure out a solution to get my phone back and running, Verizon itself was being stubborn.Offered water bottles and a great conversation. I now have the phone, case, and screen protector I want. I wouldnt choose another retail store. Thanks for the help guys!

Zac, the store manager. Is a patient and helpful person. He listens and then identified the problem. He quickly solved the issue and then showed me what to do if the problem happened again. He is an excellent representative of the company.

Amazing service. Fast and easy. Matt made my day and helped me get a brand new ipad and apple watch on top of unlimited data. 5/5 would go back

Juan Deleon was so helpful, professional, and friendly. He had very helpful tips and did an amazing job helping me through some troubleshooting. Store was very clean and I enjoyed the experience.

Everytime I come into the store the sales associates at the time Im there are very nice and helpful. Answer all the questions i have. Would recommend coming to this store with any phone issues and if you need a new phone.

This has been the fastest, most convenient location I have been to. The manager Zac Dilley was extremely knowledgeable and helped me switch my plan and get a new phone in under an hour (which in my experience is rare). I highly recommend using this location.

Had a GREAT experience today! I was ready to throw my phone against a wall before I finally took it in to get looked at by the experts. Dylan spent 3 hours fixing it-no EXAGGERATION! He tried everything possible and refused to give up until it was completed 100%. I came in ready to just upgrade and forget it but after they took their time and fixed the phone the right way, I get to enjoy my low bill a little longer! I cant thank this store enough. Ask for Dylan the next time you have an Android problem!

Zac Dilley is an awesome, amazing, wonderful at customer service!! He deserves a raise in the new year!! 👍😁

I prefer this smaller store. These guys offer top notch, no-nonsense, professional, helpful service.

Thank goodness for this Verizon store! After a few days of unsuccessfuland very frustrating attempts at resetting my familys phones, Jordan was a great listener and came to my rescue. The managers and staff alike have been very helpful in giving great customer service as my family has transitioned from a former carrier to Verizon. Thank you!

I am not a fan of new technology and have not had good experiences switching to new phones. I did in-store pick up for my new iPhone at the Rosemount Wireless Zone. I shared my fear in switched over. .. Jared spent all the time in the world getting it all set up for me. He was fast, knowledgeable and friendly. His manager, Zac supported any questions we had and helped us get through the process. Both staff members exceeded my expectations by FAR! I will never again go to any other Verizon store. I will also be sharing this gem with my mother (and others) to help her get the appropriate help when she has questions. I have no doubt she will be met with the same knowledge and kindness. REAL customer service. I am glad they now have in-store pick up! WAY TO GO JARED AND ZAC!

Great service. Matt is super helpful there. :)

Our family needed 3 new phones. Zak started out with 2, very patient with us transferring all info from 1 to another. I must mention too, Im not very good at remembering passwords either. Scott was super great wrapping it up with the transfer of the last phone that had the most problems. All the staff are always wonderful and patient. Cant thank them enough for their help.

Zac made my day. I was able to get postprepaid account.

This youngster, Jared helped me out a lot when I stopped in the other day. Im a very old man and I struggle with all of this new high tech tools but he explained everything I needed to know as clear as ice.

Helpful, knowledgeable and patient staff. Great customer service!

The Manager Dylan is amazing. This is a Great Verizon store.

Cydney & Kyle are AWESOME!! On Tuesday May 10 I stopped in to ask a few questions about the Cloud and my Motorola Droid Turbo 2. I was assisted be two very polite and considerate employees: Cydney and Kyle. They explained to me how to delete photos and other things off of my cloud that I did not need. I did not feel rush, like they wanted to get rid of me. Their helpfulness was greatly appreciated. I HIGHLY recommend them because of their their knowledge. I could NOT have been more please with my visit and experience. Thank you again, Cydney and Kyle!!! Mike

Really bad, bad experience. Got an iPhone. It has never worked right. Every time I brought it in for service the knot-heads working in the store were no help whatsoever. Now the phone just turns off in the middle of calls and texts. Today I was told by the store employees that they couldnt do much to help me, but I still owe $300 on the phone purchase contract. Ill called my lawyer and were suing these crooks in Court. I wouldnt buy anything from these people whom I consider idiots and crooks.

Top notch service. Manager awesome

Always awesome and helpful

Very helpful staff. Will probably be leaving AT&T.

Great service, staff really knows their stuff

Jared and Jordan provided excellent customer service!

Good service on buying new phones.

Im pretty sure the guy that helped me was drunk but not only that they screwed up my purchase and are now charging me every month for a phone that I already paid off in full

Great service! Love the staff!

Not very impressed with our salesman. Didnt seem to know the phones very well and was dishonest about our current data usage and the start up fee. He also dropped our new phone while taking it out of the packaging.

Jerod was awesome

Jared was very helpful!

Extremely helpful staff!

Sometimes???

Had some connection problems & a change in update. Ron & other staff helped me correct the issues. So thankful.