This review comes from a Version customer, so I havent had to deal with T-Mobiles network. I do have to say though, going into their store was a unique experience that Ill never have again. The fact that the employees are very knowledgable in their professions, and happen to create a relaxed mood makes me feel like this could be such an obscure chill spot for the local teenagers. Its that relaxed.

I went into T-Mobile in Roy today to see if I could get my daughter’s phone screen fixed and was greeted right away with a “Hi there! Welcome to T-Mobile! We’ll be right with you!” After a brief wait, Jake R. Came out from the back and helped me submit an insurance claim. We talked a bit while doing so and found we have a lot in common. He is very knowledgeable and kept me at ease the entire time. After the claim was submitted, I noticed a sale sign for an Onyx speaker and asked him about it. Jake R. then showed me the speaker and explained how the sale worked. I wanted the speaker anyway, so getting it at a huge discount plus an accessory always a huge bonus! For a while I was the only patron in the store and other members of staff came to talk with Jake and I about the products I was purchasing and what I might use them for. I felt super special because I haven’t ever been treated like this in any other store I had been in. I will definitely be back for all of my phone needs and seek Jake R out!!

The guys at this location were really nice, but took about an hour to do what should have taken ten minutes. No other customers besides me. They just had a hard time figuring out what they were doing and moved without any sense of haste the whole time.

Austin and jack had terrible customer service. They took a screen protector off and did not replace it after we decided to not upgrade. They also told us that if they accept a trade in and doesnt pass quality control then THEY personally would have money taken from their check? Mind you the phone had no big issues. Still should have been eligible for trade in. They also didnt have ANY good information. They had no knowledge of how much trade ins are and no knowledge of what they were suppose to be doing. They couldnt pull up pricing to see how much a monthly payment would be?! We took our phone to the WALL location and they took the phone NO PROBLEM. austin and jack need some more training under their belt before they should be on the floor. It was embarrassing listening to them talk and not know what they were saying. If I could rate ZERO I would. But the WALL LOCATION IS AMAZING. dont waste your time In the roy location.

Im from out of town. Had a Crack in my screen protector. Been with T- Mobile since 1997. This was the best service Ive ever received. I wish I could remember the name of the gentleman who helped me. He was really tall and blonde. Thank you for your excellent service and treating me so well.

Jacob was very helpful in helping us find a phone. He was very honest about all the fees and made sure we understood everything he was going over and didnt pressure us. 10/10

Went in to take advantage of a great deal on upgrades for 3 of my lines. Jacob R helped me through the entire process and answered all of my questions. If he didnt know or was unsure he hit up his manager and confirmed. He did a great job at making me feel like I was getting a good deal.

Very Helpful....Thank you April for going out of your way to help me with my needs...I ask her to turn off my wi-fi...April went out of her way to make this happen for me...👍👍

Very unprofessional. I used to work at t mobile and I came to this location to trade (Jump) my Jump on Demand phone. The associate I was with didnt know what he was doing, which Im not upset with one bit because of the manager he had. He asked the manager for help and he accused me of committing fraud because the manager didnt know what he was talking about. When I told them I used to work at t-mobile not too long ago and know how this works, it was then that the manager confided that he didnt know how to do jump on demand. Totally uncool to accuse customers of fraud when they dont know what theyre doing. I ended up going to the Harrisville location, which Sky was super helpful and did my jump on demand in 5 minutes.

Jacob R. made the visit to the T-Mobile store very fun. He was very energetic and happy to help us with whatever we needed. He’s the guy to go to for all your T-Mobile needs. My dad really enjoyed his customer service and had a blast hanging out at the store. Thanks Jacob!

I came in with some questions on Friday evening and was not only satisfied but had an enjoyable time chatting with Jacob! I will definitely return to this location with any issues! This review was done by Gary on (my eife( Cathy’s email.

Jacob was extremely professional and patient with setting up a new smartphone for my father. We appreciate your kindness and excellent customer service. We will recommend you in the future to friends and family. Thank you

Jacob R. was so helpful. Answered all our many many questions. And gave us great info on the phones we were interested in. But he wasnt pushy.

Adrian was great but the first person on the 611 number was terrible . he kept asking question even after I told him several times I wanted to release a number

It was a spontaneous decision to visit this particular store a couple of months ago and I am glad that I did. I wasnt sure if I was going to change service providers or not and the one I was with is great. But this store is fully equipped with all you need, the associates are well trained, and they definitely take their job seriously. I give a 5/5.

I only go to this store for all our T-Mobile stuff. The people there are awesome and very knowledgeable. Jake R. took the time to help us figure out what another store did to our account and got it all fixed.

I was there yesterday and the associate, tall male dude was awesome, I forgot his name but man he was so helpful. I wish people had the same energy as this guy did while helping me. Sorry I forgot your name 5 buddy.

Great store the employees help me out great bought new watch and they set it all up for me.

Wonderful experience today switching to T-Mobile. Jacob was amazing and very thorough. He ensured we got the best deal possible on our phone plan and also made sure everything was in working order before we left the store.

Fantastic service! I pre-purchased a plan online and went in to this location to finalize the service plan and these guys took care of me my situation was different than most because I was requesting the use of eSim instead of a traditional sim which required a lot of phone calls. Jacob took amazing care of me - he took all the proper steps to assure my service was active. I’ve never been treated better by a cell phone store. GIVE THIS MAN A RAISE! Thanks again!

Thank you, Jake R! Super friendly and knowledgeable! Best T-Mobile location I’ve been to!

The employees at this location are always super nice and friendly. Low pressure, helpful with questions about all the phones. I always come to the Roy store.

Jake, was very helpful and was able to solve all our issues. Best service Ive had from any cell carrier.

Jacob Garr was very happy and helpful. We found the case we needed after a long search and we left with a smile 😃.

This store as always went above and beyond for me.... Jacob helped me purchase me and my mother a new phone made it fun but was serious about getting everything good for us. Thank you roy location for hiring amazing people to help us

Jacey Roe assisted me during my visitShe was very professional and pleasant while helping me get my business completed. Thank you Jacey Roe.

We worked with Aislyn and jake. They were amazing in assisting us. They answered all our questions. They made great conversation during the little bit of wait time. Very personable and and knowledgeable. customer service was great. We definitely recommend working with them. We will work with them again in the future. Thank you guys. Great experience! Five stars!

Everyone that works here is awesome! Great customer service, great products to choose from! If youre looking for a new phone, and a great buying experience, shop here!

Today I took down an old review from a year ago where I was upset. A new employee named Jacob helped me with my assurance policy and was helpful, understanding, cool and funny. Even so he doesnt make money by filing a claim he helped after my calls werent working out to assurant.

There all absolutely amazing and SO FAST!!!And Jake R has amazing customer service

Jake Resare has been a customer service superstar during this pandemic. He has gone above and beyond to make every effort and take every step to make sure my T-Mobile phones are purchased and activated with my safety and happiness as his only concern. We moved the house land line to a second cell phone and he is helping us upgrade the phones again 😁

My occupational career was in Management and Marketing. I spent years training people from a few employees to large corporations. I as well owned and operated an Exotic/Avian store in Las Vegas and my Husband and I owned and operated a Sky Diving Center (Outlaw Sky Diving) in the same area. I have managed and trained a vast number of people in my career (and I am picky about customer service). I had the great opportunity to meet Jake at this location. I usually have a spare battery charger for my phone and had forgot to put one in my purse. A friend had given me a ride to the Asian Market there in the same plaza. I was on my phone and it died. I seen the T-Mobile Store and headed over to purchase a new charger so I could call for a Lyft. Jake helped me find a charger that I was going to purchase. We started talking about my situation of not having a charged battery with me and the fact that I had 4 of them at home. He said “Let’s find a cord and put enough charge on it to get you home”. This kind of customer service is so very rare to find these and it was so wonderful to chat with him until my ride came and I have to say that he is very charming young man with a wonderful warm personality. Also, I have to say that it is the first time I have ever walked into a cellular store and not felt like I was smothered by an overly pushy, being hovered over person that was looking to boost their commission. T-MOBILE you are so very lucky 🍀 to have this wonderful young, charming man as your employee. I hope you treat him well and give him a raise because you have an employee who us worth his weight in gold. Best customer service I have ever had.Thank you Jake! Stay healthy and happy.

These guys are amazing! I was having serious issues and couldnt even clock into work and Caesar and anna worked hard and hot me back online. Thank you guys so much!!!

These guys helped me out and were really fast Jacob helped me out

Had a good experience with this store. We were helped through a long process by an employee named Jack, and he was great company. He answered our questions, helped get us the best for our buck, and kept us entertained. Great store!

Jacob R was great! Great customer service!

Braely was the BEST CUSTOMER SERVICE GUY EVER. Anna wasnt my salesperson but she stayed late with Braely to help me get finished and one great big SMILE her face helping. GOOD OLE FASHION CUSTOMER SERVICEI LOVE THEM BOTH!!!

Very friendly service, was able to get me what I needed and out the door quickly

Eccellente great service today. Thanks

I just came in today after having a horrible horrible time getting an app back on my tablet. It contacted tmobile customer service, the app developer, and even Google to fix it, and none could fix it. They even suggested I contact the developer of the app. Because of this, I was going to upgrade my phone (I have a flip phone). But Braely in the store suggested that he look at the tablet to see if he could fix it. I laughed at him cause noone could fix the issue. I brought the tablet in and within 5 minutes he fixed the issue and brought back the app and fixed all the issues. Keep in mind that no IT professional nor technical support was able to help, but Braely did. So you should know how valuable braely is to this company. Without him I would be sunk. I truly suggest the manager take him to lunch or give him a bonus because he is amazing

So slow. I waited 10min without being greeted. Then went and got taco bell. Awnsered their survey for an extra taco then ate all the tacos and said extra went back and they still did not even greet me or tell me it would be a few minutes. Two other people came and left while i was waiting.Total time waited was 45+ minutes without a hello.

I received the extra mile of customer service. Called Gage/Roy Store because I was having problems. He is one great guy. I wish I could thank him not just with a few words on this survey. Hes more than a 10 rating, hope he gets noticed by upper management.Virginia SanchezBeen with T-Mobile since 2004

Thanks to Aislyn for helping out ! Good customer service!#TeamROY in #UTAH

Nice friendly workers thank you.. you guys are awesome in here. I recommend this store, they go over and beyond!

Jacob helped me out today with outstanding customer service. Didn’t feel rushed or or pressured. Awesome service thank you!

Jacob is one customer SERVICE and SELLING DUDE. came in again just before closing . Just to get some tech support. No only was he open arms lets dig in and sold me lots of stuff for my phone!! T-Mobile ROY is where its at!!!Alislyn was knocking out the customer SERVICE aswell!!!

My phone was shuttin down and they worked on it til they got it workin again

Thats the reason I go there the service I get is excellent from the gentleman I see every time I go

They were amazing! They helped my husband and I so much setting up our own account. It was a great experience for sure.

Jake R. was very helpful .

After being in the store for 10 minutes a man asked me to leave because I wouldnt cover my face. Will never patron this store again. They dont seem to care that there are medical reasons to not do so.Good job T-mobile. I will now consider a new provider for mobile service that doesnt act as a moral police squad.

Went here right before they closed for the day to look into upgrading my phone. Raul was awesome right away he answered all my questions concerning different phones. He was very Knowledgeable and willing to help me understand all the differences between them. Awesome customer service and very knowledgeable staff. Would definitely recommend this location. Thanks for all your help Raul!

Staff are fast and patient.

Jacob g is so cool and helpful 🤘🤘🤘

This is the worst place to go to. They lie to you about your bill and everything else. I recommend going to Riverdale or Clinton.

Had previously gone to the Tmobile in Riverdale by Starbucks and received terrible service. The employee was not helpful at all and didnt make an effort to help me with my problem. I left and drove to the Tmobile store on Harrison and I thought LANDON, the store manager, had helped me out with all my needs, but he didnt. I am so upset and disappointed with my service that I am rewriting my review and giving them 1 star. I wasted 4 hours with Landon at the tmobile store and he didnt provide everything that was done because he closed the store before finishing his transaction with me. He said he would give me a $15 dollar credit which he never did. He said I was going to get a free line if I paid $20 dollars and I never got the free line. I still havent gotten my free Netflix account and my phone bill for 2 phones was $400 which is completely wrong! I went back to tmobile store to find him and he was never there. Then someone else tried to help me and they werent able to resolve my problem and they had me waiting for 3 hours. I went to another tmobile store and they had me over an hour and they said I was overcharged and that they couldnt do anything, that I had to go back to the store I had originally purchased my phone. I WOULD NOT RECOMMEND AT ALL. TERRIBLE SERVICE AND I HAVE NO ONE AT TMOBILE STORE HAS HELPED ME RESOLVE THIS YET.... I AM JUST GOING BACK AND FORTH WASTING MY TIME AND GETTING OVER CHARGED. VERY UPSET AND ANGRY ABOUT THIS.

I have few to no complaints about the service Ive had with T-Mobile for the past 10 years but the customer service I received from this location was not near satisfactory. I showed up a little before 5pm, Cesar was first to assist me with adding a line for my Apple Watch. About 5-10 minutes in when my phone and watch were pairing, he started pacing back and forth and even told another team member I gotta get outta here. Im sorry that its your job to assist customers and youre open til 8! I understand your shift ends at 5 but heaven forbid you continue to help the customer until their issue has been resolved. Cesar asked Mike for help and he also had to get out of there. Im shocked with the lack of quality customer service by both of them. I left with my Apple Watch and phone not connecting and Cesar said it should work in 2 hours and if not, to come back. Sure enough, he wanted to get out of there and my Apple Watch didnt work! I went BACK to the store, Landon was very nice and apologized for the customer service I received when I was just in there about an hour ago. Come to find out that Cesar and Mike are both managers! Horrible customer service from them. Thanks Landon for being super nice and willing to help! Customer service was able to fix my issue after an hour on the phone but Cesar shouldnt have left until he knew I was set. Absolutely will not return to this location.

Just bought a phone from this location! Super friendly staff loved their help and advice. Jack was AWESOME he really made me feel taken care of!

Worked a lot with Ceasar and another dude who were awesome. They were very knowledgeable and very thorough. I was there for like 2 hours calling people and triple checking details and adding people to my account. They definitely earned their money. They made sure I knew exactly what to do to get everything how I wanted it and they got me the best deal for me. Thanks Guys!

Great service and not to busy

Moroni excellent help thank you

Landon and Joe are great! Went in for a phone upgrade and Landon helped me. I told him that I wasnt looking for the latest and greatest and he helped me find phone for me rather than trying to sell me on the more expensive phones like what has happened in the past from other t-mobile stores. I went in 2 days later to buy the phone but Landon wasnt there so Joe helped me and was very nice and easy to work with, similar to how Landon was. I was pleased.

This store has been well managed and the workers have always been very polite and helpful when Ive visited. Its usually to switch out Sim cards and theyve always been able to accommodate me. Ive been to a couple of other stores and the salesman were much pusher. The salesman at this store allow you to browse without hassling you whole youre trying out new handsets.

Landon, Joe and Jack were amazing. Im not IT savy but they kindly assisted me through all of my issues and challenges without making me feel stupid. I got a great plan with a great deal on all 3 devices. I love my Galaxy watch and the revvlry phone is awesome. Great security features btw. I feel like I have three more friends on standby when I need them. Thanks so much and great job guys!

These guys here are freaking amazing!!!!!!!!! I felt like I had a group of friends helping me. Very knowledgeable, offered all products that fit my lifestyle and budget. I will never go to a different T-Mobile location - great work guys!!!!!!!!

Every time I go to this t Mobile the customer service reps are always snooty and rude. I simply went In there to ask about a phone I was selling and why it wasn’t unlocked, and the rep just seemed annoyed and like I was in the way. The only t Mobile I intend to go to I inside Layton hills mall.

This t mobile sucked. Their selection of phones on display was very limited. The condition of the store was poor. Lastly, and most importantly, we were treated disrespectfully by associates when asking questions about upgrading our phones. As customers for 15 years this was not the service we were expecting. Very disappointed.

Very helpful staff and happy to help. I highly recommend T-Mobile to anyone looking for good coverage, they have certified coverage of the area you live in which is cool because they can back up their claim that they have the best coverage!

Everyone here is rad!

My husband and I came in for the trade in promo for the s9. I personally used my jump and got the process done quite fast. On the other hand my husband paid off the $25 owed on his phone so he could get the 50% off on the s9. Well she said there was a glitch in the system saying that he already did a trade in with his phone, which is not possible due to the fact that we just barely paid it off. Saying she was going to fix it, here we are 2 hours later getting told that they had to put in a reset my MIE that will take 7 business days. He walked out with no phone when it was not even our fault. She also seemed like it was not even a big deal. This same store also told us that the 50% promo ended last Sunday when clearly it is still going on. Not only did they lose a sale but we will not be coming back to this location.

T-MOB stores are so much more pleasant to visit than Verizons or ATTs. The staff arent pushy and nearly all of have fair to excellent knowledge of their products and can help with simple trouble-shooting plus answer How do I do X on this phone?

Was good

The sales reps are helpful and have great customer service!

Everyone there was friendly and knowledgeable. The set up process and adding a knew tablet and switching phones send kind of long, but overall experience wasnt bad.

Worst customer service ever.Unless you are buying something so they get commission they have no time to really help you and feed you lies to get to a person who might buy a phone or other things. They messed up my phone just to get me to buy another phone. I am going with another carrier if t-mobile doesnt help me . I am not going to those punks at the small stores. He took a lot of time flirting with a young girl while I waited.Also, do they think that just because all 3 of them are Hispanic that they can make negative remarks about you to each other and you dont know what they are saying. A lot of people speak and know Spanish. They need to be reprimanded.

Went it to upgrade my paid off phone and felt like my salesperson didnt know too much about the phones..explained what i was looking for but she didnt go into detail about any phone that may be best for me..i ended up choosing a newer version of my previous phone..then she tells me there is a $20 upgrade charge..i asked why since my phone is paid off..literally a shrug of the shoulders and a smile was her response..ok..then she installs my $40 screen protector and says give it 48 hours to fully settle..24 hours later had to go back in cuz the protector was too far to the right..a week later the protector still had unsettled edges so had to go back in a 3rd time to just return the protector..other than that service was ok and staff were friendly..

Great knowledgeable customer experience, all my questions answered precisely!

Josh the phone tech went out of his way to help me get my samsung note 8 fixed. Explained what he had done and was very good at his job.

The sales reps over at the T-mobile store in Roy are the friendliest, most knowledgeable customer sales reps I ever met.

These guys are wack asf. You’ll come to tell them your problem, they’ll listen for 10 sec then automatically assume what your problem is before you tell them everything.

This is by far the best T-Mobile store in the area. I always get the help I need and the whole staff is very friendly.

This store is awesome! Very clean and efficient!

My favorite store! Everyone is so friendly and knowledgeable, I won’t go anywhere else!

Excellent Service. Solved all my issuses.

Javier is the awesome, I feel these guys here are honest and friendly.

GO TO ANOTHER TMOBILE LOCATION. We started a plan and the dude tried to get as much money as he could for himself instead of giving us what he said he was giving us. He lied and instead of giving us a family plan we were given two INDIVIDUAL plans. Which would have caught us an arm and a leg. They also made so many errors in typing our account numbers and our old numbers(so no numbers ported). even though the numbers were right in front of his face. Luckily we went to Layton on a whim and the dude looked at our account and fixed it. Needless to say we will never go here again.

Very helpful and friendly staff, great customer service !

Very helpful and speak Spanish and english

Very knowledgeable, prompt, and helpful. My T-Mobile location of choice for sure!

Friendly staff and very helpful.

Awesome service! Very helpful people!

They helped me even though I didnt buy my phone there

Staff are friendly and willing to help

Cant ever get reliable help from them

Good service

Friendly staff.

Good

Had a bad experience the first time and the manager reached out and made sure to make things right. They really do care about their customers and Kolby was very helpful. I will be back.

Very good and above all they speak my language