We walked around for 10 minutes before anyone spoke to us. An older gentleman with grey hair got up from his desk and walked over to us. We asked about financing and the man who spoke to us was very rude. If you don’t want to make sales then don’t work in the sales industry. Also, you should treat your customers with respect, a good start would be not talking over the top of them.I’m disgusted.
They were amazing, helped us out of a pinch. Traveling, and rear saddlebag of spyder rtl, wouldnt open. All my clothes in there. Dealer where i bought it wouldnt help me, wanted me to leave it there fir weeks. Might get to it in mid November. Told them i didnt have a trailer to pick it up if it snows. They didnt care. Wouldnt help me out.CVM took us right in, got it opened in under 5 minutes, got my clothes, ordered broken part, so kind. Thanks so much.Hooksett H and K disappointed me so much.
Dealt with Aaron salesfloor and Aimee in accounting. Couldnt recommend a better place or people.
Glad I purchased my bike there. Great place to do business with. Dominick made everything easy and seamless. Good team at CVM. Thank you.
John in the service department is the best! I am a loyal customer.
Great service. Staff is very helpful and salsa people are very easy to work with.
Extremely helpful staff, great selection.
Nice staff! Answer all my questions and extremely helpful!
Extremely helpful and full of knowledge, even though I didnt buy anything this time, was not pressured or skipped over. Will definitely buy from here when Im ready!
Just bought a used Suzuki TU250 X from them. Everything was perfect. Very professional, bike clean and full of gas. They even helped me load it into my truck.Special thanks to Dominick for doing everything on the phone for me.Rick Rizzon
Very limited selection. I spoke to a woman behind the parts counter to ask some questions about helmets and she acted as if I were bothering you asking a question. No one came over to help. Ive been in the store a few times, and even when they had stock, Ive never been very impressed.
My experience from start to finish with Brent and the rest of the team at CVM was only positive...the only place I will buy my snowmobiles and gear!
Very helpful in the questions i asked
Og they were sosososososososoossososososo good i told all of my frends about it and they are all gowing to but sum omg thank you.
The sale people there wont work with anyone.
Great shop with lots of options. Staff were friendly, helpful and knowledgeable. Highly recommend getting your new bike here!
Bought a new Polaris Sportsmen 450 HO last November. Just had my first maintenance done. Friendly and fair people!! Very satisfied 😌
There parts department is not good at all
Friendly, attentive without being overbearing and knowledgeable.Update January 2021, unfortunately I had a very disappointing experience recently. After spending over $30,000 on two new 2020 sleds and trailer, then having them serviced for the 2021 season in October one of the sleds suffered a dead battery. It would not take a charge, the battery was bad. The battery on the other sled was fine. When returning to the dealer, the best they could do was to sell me another battery and would not replace (what was obvious to me and others) a defective battery even though they just serviced both machines only months before. Your sleds are out of warranty, I cant help you but we would like to sell you another battery. So I thanked the service department for their lack of assistance and or caring about their customer base and left the store purchasing a new battery from others.I am new to the sport and placed confidence with this dealership to provide quality service to their customer base, I guess I was wrong, I chose the wrong dealership to make my investment. Very dissatisfied and disappointed. So much for customer service...
We had a great experience doing business with these guys! I found the perfect first motorcycle at a great price and Dominic and the crew were incredibly helpful throughout the entire transaction (which involved a lot of calls, emails and in house visits on my part)- we’re already planning on doing business with them again soon! Thanks Everyone!
Friendly, attentive staff. Good inventory.
Great place to buy from. Staff (Dominick) is a great salesman. Answers all your questions and does the work to get the best deal done for you. Highly recommend!
Nobody seems to want to help sell you a bike when visiting in person. Tried calling 3 separate times to inquire about a goldwing they had and nobody could be bothered to get back to me even though I was reassured somebody would. Very poor customer service. Act like theyre just there for their paychecks and nothing more.
This is definitely the place for all your motorsports needs. And when you want to buy, ask for Dominick, hes a true professional and will take great care of you!
Went in there to buy a jacket and didnt know my size, guys at the counter were very helpful and friendly. Will definately go here again, probably many times over the rest of this season and in the future.
Great staff. I didnt feel rushed or pressured. The salesman did talk me into a unit that had more features and options than I had originally gone in to get, however, I learned that he was correct in selling me the better unit. Im a very satisfied customer. The Polaris ATV that I bought exceeds my expectations. We will be buying another unit from them in the future.
Amazing selection. If you cant find it here they dont make it.
I have yet to purchase any machine here but I was impressed with the inventory and the knowledge of the staff. I would be happy to do business with them in the future. I havent decided yet on the type of machine I want, dirt bike, enduro, 4x4 wheeler, side by side... they are all so nice.
I just purchased a 2020 Can Am Outlander 570 from CVM and I could not have been happier with the buying process. The guys were incredibly easy to work with and made the transaction so easy and smooth. I wish car buying was this painless. I feel like I got a good deal and CVM made a sale. Everyone walked away with a smile on their face. This is how business should be done. No mess, no fuss, no nonsense. The next time Im in the market for a new machine I will, without question, be going to CVM for my next purchase.
I have purchased 2 ATVs here and have been very happy with both the sales and service I received. They are very knowledgeable about the machines and make sure that you get the machine that fits perfectly. The service team is prompt and thorough, as well as affordable.
Everyoone in Service is awesome! John, the Service Manager, got me right in on short notice and took excellent care of me. Communication was top shelf and when I asked him to get my bike ready a day early he and the guys went out of their way to get it done!!! Thanks for the Excellent Service!
All staff were very helpful and friendly. The store was well stocked and staff was knowledgeable about all our purchases.
I was enjoying day 2 of a 4 day motorcycle ride, 300 miles from home, when the rear pads on my bike wore out. I called at 4:30 on a Friday night to see if the had the parts. They had the rear pads for my 8 year old bike on the shelf, and when I arrived at 4:50, they still had techs on duty so they could install them for me. They had the bike in and out in under an hour. Very happy with the service provided .
Bought a used sled Via pictures from Pennsylvania. Tom is the man he sent me tons of pics and got all of the paperwork squared away in Vermont saved me money on TMA. Drove 350 miles and was very happy now bring on the snow. Braaap!
Had the part I needed in stock.
Great guys there
To begin. We had to wait 2 weeks for delivery. And it finally shows up, the spring is bypassed the shock body. And it shows up with zero fuel. Go to set the suspension and the shock is junk. Call them and the do in fact come immediately back to retrieve it. Then, a week later they return said brand new sled just prior to dark, braggingly with a half tank now of fuel, only to bring it into the garage and discover it looks like someone wiped it down with brillo/SOS pads.Update, after I talking to your idiot manager, Im taking my 2 star away and giving back 1 because zero isnt an option. Youre welcome.
Good place for parts and service
Central Vermont Cycle is great, easy to deal with, professional, knowledgeable people, very good inventory of top of the line machines, I have bought machines twice there, and would definitely go back again.
They had the part I ordered
Got my oil and filter but knowledge of parts for my bike was limited wanted to order ignition with locking gas tank that match but for some reason could not find my part
Great place to buy a motorcycle, 4wheeler, side by side, or snowmobile and anything ya need to go with it!
Positive experience! Brent went above and beyond.
Did a great job working on my older machine. Great communication about what work needed to be done and what was completed.
Went there to purchase a preowned motorcycle had cash in hand, was told it had to be pulled from their storage . Waited for the call to go and buy it, but the call never came so took our business elsewhere. They must not want to sell motorcycles that bad.
They wouldnt even consider doing an oil change for my BMW Motorcycle today. Need boots and Im looking for a helmet. Would have shopped while I was there but oh well.
Bad service will never go again
Good group of people! Reasonable prices excellent service...
Awsome place to get all your motorcycle snowmobile and many other parts they have a good team of people that are there to help all your needs
Very friendly people to deal with and accommodating they delivered my machine right to my door highly recommend them to anyone looking for a new side by side
Bought a bike there that has served me well and their service department seems honest and proficient.
Demo day can am much fun
Great place for all your Motorsports & great sales staff ... really helpful
Great selection of inventory for most major motor sport brands. Excellent service.
Love the service and the staff. I didnt know something about my motorcycle and the service guys took the time to explain it to me. Thank you guys.
They have a lot of nice things there for all ages
Great selection!
A great place to buy and service your atv or motorcycle.
Fantastic service! Friendly, fast, and good with communication.
I walked in there the other day to look at some snowmobiles the funny thing is is there has not been any snow on the ground I saw some people that I assumed work there I was in there for about 5 minutes and nobody approached me I walked around the store twice looking very the sleds well if they thought I was a tired kicker then they let this one go because I went down the road and bloody snowmobile that day I didnt buy a brand new one I happen to go to a repair center in the town of Timnath. And he had a slightly used Ski-Doo that I purchased at a very fair price so I will probably not go back to Central Vermont Motorsports and not from the area but I do business with Earls truck repair shop and when I come up from New York I usually will stop in and find myself a new toy but I guess they didnt want to sell to me that day I guess I did not look like a buyer
Great place
I didnt go there. I went to Rutland Waste Water. Next door !!!!!
Customer service is terrible
Really good shop, nice staff, little disappointed got the wrong belt for my sled so can’t ride this weekend.
Ask for Aaron Webster he will hook you up
Great bunch of people
Fast and friendly service
Stopped in to look at the motorcycles....
Overpriced