It was a great experience with Niello Audi Service Center.I went their for recall, it was hassle free service. I will prefer Niello Audi service center over Audi Elk Grove.
Fantastic experience! Attention to detail! Attentiveness and professional sums it up. We purchased a gently used Q3 from Jonathon (who was very patient). He was knowledgeable on all of the car features and did his best to show us what we were hoping to find. The Sales Mgr., Steven was friendly, cooperative and very easy to work with as well. I recommend this dealership!
Niello Audi was definitely the best experience I’ve had from a dealership.Cain Carter is the man. Very knowledgeable, down to earth and helpful. He guided me through the process and looked out for my best interest. Cain makes it happen! If you’re ever in the market for an Audi, give him a call. He made it a breeze.5/5 across the board, from the test drive to driving off the lot. Would recommend.Definitely go to Niello if you are looking for a great team, great cars and great deals!Thanks again Niello. The car is amazing!
Erik and the service team at Niello Audi are the best. They are courteous, professional, and always on top of things. I appreciate how they let you know how things are progressing with repairs. Excellent!
The team at Niello Audi is first class from top to bottom. They offer world class service from the moment you walk in to departure with your vehicle running better than ever. They keep you updated with the status consistently while they are working on your car and you won’t have to worry about a ride after drop off. They work fast and efficient
I brought my Audi Q7 with 25000 miles on, for a noise on its front wheels, the assigned advisor asked me some questions about the problem, the advisor was very rude, they way he was talking to me was completely unprofessional and disrespectful.I dropped the vehicle, he called me the day after and said we found no issue on your car it looks like you need to get new tires.I believe the dealers have all equipments to fix a car specifically their own products and specially those vehicles that they still under the factory warranty.It is really frustrating when you pay a big budget for a vehicle and while it is still under its warranty you have to go to different mechanics to fix its mechanical issue.I am completely not convinced with their service and specially I am really frustrated of the way the advisor communicated me.I don’t recommend this Niello Audi on Auburn blvd to no person.
The service was amazing as usual, the amenities and overall everything is awesome. Got out of there in less than an hour on my 50k service. Omead is great. Always helpful and always very attentive to customer requests.
We were in and out within a couple hours. Seamless and pleasant experience with Niello Audi and, specifically, Cain Carter. Never had such an above board, matter of fact and straightforward approach from a dealership. I would highly recommend Niello Audi to anyone I know!
Pleasant and efficient service by friendly folks. Finally fixed a Start/Stop malfunction that has plagued my vehicle since it was new 4 years ago. I am pleased and thank my diligent service representative above all other reps and several service managers that had failed me previously.
My wife and I ended up finding the exact car we wanted. I was nervous to go to the dealership to buy another car as the one in our hometown was less than impressive and we didn’t have the best experience in dealing with them but we made the trip and upon arrival were greeted with smiles and pleasant personalities. The experience was great and very smooth. Trust and respect went both ways and we left very happy with the car we wanted. We also received much more for our trade in and were able to get lower payments. I can’t recommend Audi Niello enough. Andrea and Dianne were excellent!
Dane is very welcoming and knowledgeable. I would highly recommend Audis service center and Dane is a big part of that.
I always enjoy my experience at the Auburn Blvd Niello Audi. Im always treated like a valued customer and they do an outstanding job with maintenance of my 2012 Audi A6. All of the maintenance and sales reps have always been very nice to me. I dont want to go anywhere else to have my vehicle serviced. Why go anywhere else when Im treated like a true valued customer!?
Good people, easy to talk to and very responsive. I appreciate the honest opinions and willing to work with us to find the right car that works with our budget. Cain was terrific and will be reaching out for any future Audi needs.
Steven was the most patient rep I have ever dealt with. He was available to promptly answer all of my questions about the service, via text. He ensured I was notified of any updates, no matter how small. Thank you so much!
As always, Amazing, friendly service. Loaner cars are always new models and impeccably maintained.
Super Professional and welcoming. The service department crew are the best.
So my service guy Steven was great nothing bad to say about him, awesome dude.-1 star: The dealership itself didnt have loaner cars which was weird to me, every other Audi dealership has provided one but Niello did provide a Lyft too take me home and pick me up when the car was ready.-1 star: I have an S5 and just the rear brakes/rotor surfacing was the $1k out the door. Im new to the area so havent found a non dealer mechanic to work on my car but talking to other S5 and RS5 owners that is very expensive.At the end of the day Ill go back for my basic services but anything else Ill find an Audi certified mechanic.
Sacramento Niello always provides me the best service. I had tried moving to an Audi dealership closer toy house, but they couldnt match the level of service I get at Sacramento, so now its the only Audi service department I go to. Its worth the extra drive. They do whatever they can to help meet my cars needs and keep me driving safely. They even drove my car back to my house for me after the service was done. They do a great job maintaining my car and helping keep it convenient for me too.
Pretty good service but would have been better if they had checked for the part I needed before making my appointment. So I got to come back the next day to get the part replaced. Otherwise service was fine.
It’s always so easy to get my car’s regular maintenance done at Niello Audi. I never have to hold while scheduling the appt, and there’s never more than a 2 week wait for a loaner vehicle. It’s so nice to not be without the quality of car I’m used to. So convenient, no hassle at all.
Steven provided world-class customer service! He was very thorough in explaining the recommended repairs and even provided visuals to support his recommendations. Steven was more than accommodating, always greeted me and offered refreshments. His hospitality was superb.I look forward in doing business with Steven again in the future and also will strongly consider doing business with Niello Audi of Sacramento when I am ready to upgrade my vehicle! Thank you Steven for a great experience, making me feel like a unique audi family member, and the awesome service!
We recently moved to the area and were looking for a new place to service our car. Niello had great reviews so we booked our service appointment.Niello did not disappoint. The staff was friendly and the service was great! We will definitely be going back and will purchase our next Audi from them.
Hector was a very nice guy. I do not enjoy going to dealerships, but it was a pleasant experience. I love my Audi. The link letting you know whats going on is also very convenient. Just wish they had a loaner for while it was in the shop, then 5 stars.
Came here to do oil change for Audi A6. Service was fast. Professional and to the point. Great dealership. Great ppl works here. Highly recommend this business for all your car needs. My advisor was Eric and he did a great job. I only wish they have a Juro coffee machine to make a better coffee ;)
I went in to buy an Audi SQ7. Was greeted right away with a smile seeing if I needed help with anything. I had an appointment at 10 showed up early, but Cain instantly started taking care of me which I appreciated. Long story short Cain, Gary and David all treated me as family while I was there. The customer service I received and the deal on my car was amazing. They did not put any pressure on me to buy any warranties or other additives for the car. David just showed me options so I could take great care of my car and my wallet in the future. Overall I would highly recommend this dealership and I am looking forward to being a customer for life.
I was looking for a new service facility for my SQ5 since my original dealer scaled back on customer service. I was fortunate to find that Scott Bunker was the service manager. (I knew him from twenty years back and three vehicles ago.) The service was done properly and the staff was friendly and efficient. They even washed the vehicle - like my old dealer used to do.
Just moved to the area. Very pleased with the communication and care of my A5. The service writer and the customer service rep for the loader car were very helpful. The dealership is clear, well staffed and organized. If I could change one negative experience during my visit, it would be the interaction I had with the three cashiers. Not one of them was interested in helping me. I believe I interrupted some kind of conversation they were having. I like and recommend my new Audi dealer and services center.
My whole experience was smooth, and only took a few hours, from start to finish. Jonathan and David were fun and easy to work with.
After buying my car from Niello it obviously needed maintenance and once again Niello provided excellent service. Omead was quick, courteous and was a pleasure to share conversation with! The more I come back, the more I feel at home! Thanks Everyone at Niello 🎉
Erik & everyone else here are pretty great ! Everyone acknowledged me and helped me feel welcome. Helped me out and didn’t give me the run around. Appreciate all their help and i will return.
Repeat customer.. Customer service was great!! Really enjoyed the new app.. they send you updates and pictures of what is being done.. also had great recommendations && the price was great!! Highly recommend!
Great experience! Staff was extremely friendly, had me excited and smiling the entire time. They helped make the process of purchasing the car very easy for me, as well.
The team at Niello Audi were excellent. They were hospitable and attentive. I went in to get an appraisal on my 2012 A6 and was offered a great price. So I decided to upgrade into a 2019 Q8. Thank you Niello!
Cain made our buying experience a real pleasure. The entire process took only 3 hours from the moment we walked into the dealership unannounced. Everyone was so very friendly!
The service department at Niello Audi is great!All of the staff is extremely friendly and helpful.I definitely recommend having your Audi serviced there.
Always excellent customer service and quality work by technicians. My service yesterday turned out to be longer than expected, but my service advisor found a rental car for me and kept me informed throughout the day. The rental and another service item were covered by Niello, as well as the car wash. Overall, my experience was very positive and my car continues to be in excellent condition.
This was the most welcoming, professional and courteous dealerships I’ve ever dealt with. Gary, Maria, Diana to name a few handled me with care and confidence. I highly recommend them!!!
I just purchased my new 2019 Audi A8L from Cain and could not be more pleased with the transaction, professionalism, and condition of the vehicle.I bought site unseen with Cain being my eyes and he did not disappoint.Thank you to all at Niello AudiAppreciate youCJ
Amazing staff. Had a great experience purchasing a car. Cain was awesome to work with.
Omead provided excellent service. He called to check with me prior to proceeding and made excellent suggestions as to what repairs to do now and what could wait.
Great service on a Saturday without an appointment! I needed a new battery and they fit me in and got the job done! Thank you!
I found the used car I wanted, called Diane for an appointment. When I arrived, the car was waiting for me to see. I drove this cute little Fiat 500 of the lot within 2 hours. The finance manager was pleasant and low key. I highly recommend Niello Audi.
Great Experience. Its our first Audi purchased and happy with the purchased experience. Cain who helped us throughout the process is an excellent Rep. All staffs are so friendly and provide excellent service. You need a new Audi, go to Niello Audi and see Cain Carter.
Today I was able to drive home in my new Q5 thanks so much to the niello Audi team but mainly Jonathan in sales. I went in looking for the full luxury dealer experience, and thats exactly what I received. Any odd questions or requests I had, he made sure to get me an answer. The deal happened very quickly, Jonathan made sure to inform me that the company could not place any cars on hold so I worked with Jonathon to secure the vehicle I loved in a timely manner. He came in on his day off on a busy afternoon and was patient with me throughout the process. Papers were signed very quickly and the service team did an amazing job making sure the car was very clean. So happy with my purchase. Shoutout niello and especially Jonathan! Thanks for the help!
This was the best experience I have EVER had purchasing a car! The salesman was so kind, informative and professional. 10/10!
Niello Auto has excellent service and personnel. I appreciate always being treated with courtesy and concern. Erik, my service representative, is outstanding!
The company itself appears to be very good at what they do and the service that my A4 received was fine. My issue was with my service advisor, Dain. His communication regarding the progress and state of my vehicle was sub-par. He would not answer my calls, led me to believe that the servicing of my car would be somewhat quick when I expressed that I lived an hour away, and proceeded to treat me as if I knew very little about my vehicle. Also, the website to track the progress of my vehicle was useless as it was never updated. In addition there was no courtesy vehicle offered to me. Overall I wasn’t pleased with the service I was provided and will be seeking another dealership in the future.
Great experience! The Niello Audi staff was friendly, professional and knowledgeable. We will continue to recommend the Niello Company brand to our family and friends when they are in the market for a quality vehicle. Dianne was our salesperson and she was awesome to work with.
Our fabulous service consultant, Omead, is always professional, courteous, knowledgeable and a pleasure to work with!
I brought my A4 in for some work and Omead was great start to finish. He gave me a beautiful loaner car for the day and let me know as soon as the work was completed. My purchase experience with Cain was also outstanding. Excellent service from people at Niello.
Thanks to Jonathan, Steve and Andrea for making my experience terrific. I am proud to be part of the Audi family.
I have used Neillo Audi for the last decade. Mr. Eric Carr was my initial service manager and he still is. This is a Diamond dealership, and Mr. Carr exemplifies that. He is direct, affable, clear in his description of my A5T needs and demonstrates a knowledgeable base for the Audi products.Suggestion: Clone him!
Good experience, your finance guy was little annoying, I said I don’t need any extra coverages etc, and he kept on. He want as far as to tell my wife when I went to the bathroom if she wanted to add to call him back, lol.Sales guy johnathan was great 5 stars on him very nice young man.
Had a terrible experience with this dealership. Sales Rep Cain Carter really showed what horrible customer service is all about. I live over 2 hours away from the dealership, so I negotiated the purchase of a used vehicle via email with Mr. Carter. After agreeing to the terms and price (and specifically informing him that I was doing this via email so as not to make a wasted multi-hour trip to the dealership for nothing), I informed him that it would take me approximately me 3 hours to get there to purchase the vehicle. However, when I arrived, another party was writing up paperwork to purchase the vehicle. To make matters worse, instead of being apologetic and attempting to diffuse the situation, he decided his best course of action was to ignore me and hide in the back office while leaving that task to his assistant manager. The wasted trip was obviously irritating, but it was Mr. Carter’s complete lack of professionalism which made this experience an infuriating one. A business is only as good as its worst employee, and unfortunately for Niello Audi, the way Mr. Carter handled the situation reflects poorly on the whole dealership.
Always a great experience using their services they always give more than you expect of them between the care for our cars and providing us with a really nice demos to drive in our cars absence they have a great attitude and they really went to bat for me on a problem that’s been existing for four years with my car and they finally got a solution through AudiDan and Scott are awesome and what more can I say
Amazing service!! Will definitely go back for any repairs.
Great experience for buying my first luxury car. Diana was a joy to work with!
Premium customer service experience every time my vehicle is due for the Audi recommended check ups.
Our experience was amazing and easy. We had been approached by your sales rep, Manny. He was nice and friendly. He helped us located the perfect used Q7 Prestige. Manny had made it very easy and with no pressure to enjoy our car shopping. Even the extreme heat, Manny had offered us water and snacks many times during our visit.Once we had narrowed it down to our vehicle choice, I for sure thought now is the time where we start getting nickled and dimed. I wanted to trade in two of our vehicles. But rest a sure, there was no haggling or back and forth pricing. We told Audi what we wanted for our two trades and received what we wanted in exchange for our purchase. My wife and I are very pleased with Audis professionalism and quickness completing this deal.Now that we are apart of the Audi family, we will for sure continue with working with Manny for any future recommendation and purchases.Thank you again Manny for making our dreams come true!Thank you-Fredericks’s
I worked with Omead. He was awesome. Very professional and helpful. I had to wait for my car because I don’t live in town and he made sure that my daughter and I were comfortable and that the service was completed in a timely manner.
Niello Audi staff is very courteous, professional, and informative. Great job!
Loved the entire process. Shaheen was extremely helpful and kind, the entire staff was dedicated to help from start to finish. Highly recommend this location!
It’s 2021 and women are still degraded when they enter a dealership to buy a vehicle alone. I entered the dealership today with the full intention of leaving the dealership with a new car. I just graduated from law school, and this would have been my first car after graduating. I also was interested in trading in a 2015 A8 my family owns for a new A8.I made sure the sales rep (Manny) was aware of my intentions. I test drove an A7 and came back to get a quote so I can make my decision on the car. Manny and I sat down at his desk, and he began asking me a lot of questions, one being my SSN. I proceeded to provided it to him, not realizing that I was just requesting a quote and a SSN should not be needed for it. He asked a few more questions that just seemed off for a simple quote. So, I asked him if he was running my credit and he said no. I asked him why he needed my SSN and he was not able to provide me with a real answer. The ‘manager’ Steven Tracy came over to try to explain it to me. He said that they do not provide quotes unless I was a ‘serious buyer’. I told him I want to leave with a vehicle today so I am not understanding why you believe I’m not a serious buyer and therefore not giving me a quote. He said that most buyers come in knowing what the price range in the market is so there is no need for a quote... a quote is only provided when the buyer is ready to sign papers. He proceeded to talk about the price range implying it was above my price range. I have no idea why he would think this, other than the fact I am a 24 year old female. He gave me a lot of unnecessary attitude, continuing to deny me a quote. I have never been this belittled, especially at an Audi dealership. He obviously made it clear he was not going to provide me with a quote so that I could buy the car.For obvious reasons, I left without a car today (making sure my SSN was out of their system). It’s evident this dealership does not want my business and I am more than happy not to give it to them. I just want people to be aware before entering this dealership. Take your business elsewhere!
1. The hard-sell extended warranty tactics by the finance guy were not appreciated. The test cases which tried to instill customer fear implied an inferior product which does not represent the Audi brand well.2. After explicitly stating multiple times I did not want the extended warranty, the finance guy included it on the sales contract with interest. I thought this was deceitful and dishonest; we were going to walk away from the sale at that point.3. Sales associate Dianne was knowledgeable and we greatly appreciated her help before and after we bought the car.
I want to give Emmanuel Manny Baidoo, Nielllo Audi on Auburn Blvd, Sacramento, CA a very huge Thank You for making the purchase of my vehicle a very pleasant experience. Manny did not pressure, he answered my questions, he understood my plan and with all the questions and concerns I expressed he provided excellent customer service. It is because of his presentation I returned to complete business and purchase from the Niello Audi dealership. I recommend anyone who is considering to purchase from this dealership please ask for Manny to make your overall experience go smoothly.
I alwayslce biellos serviceIt would be great it if they could offer more car option fir while you leave your carIt does cut I o he day
Had a great experience with Shaheen in purchasing my new Audi Q3 Quattro. The car is a beauty and Shaheen gave us a great deal on price and a maintenance package. We are now a member of the Audi Family and enjoying every minute. Thank you Shaheen for your kindness and hospitality….
Had an amazing experience at Niello Audi while buying my new S5. Diane and Fernanda are very professional sales advisors, they really know their Audi’s and were a pleasure to work with. Gary and Andrea also did a wonderful job and they made sure to make it an enjoyable and stress free experience. I highly recommend Niello Audi and any Niello company dealership to anyone in the market for a new or pre-owned vehicle!
As always, everyone at Niello Audi was very friendly and professional. I would highly recommend this facility for service
Service advisors Hector and Erik are excellent. The issue I consistently have at Niello Audi is the attention to detail by the service technicians.I bought my 2018 Audi A3 there and I paid for the AudiCare service plan. After every service I have had issues with the technicians leaving a mess for me to clean up. From the passenger PODS recall and having to vacuum and clean up repair debris to the recent 40,000 service with significant pooled transmission fluid on top of the engine bay. The attention to detail is lacking. I just wonder if I brought in an A8 would they “care” a little more as opposed to my A3. Also makes me wonder what other items they don’t care about besides leaving a mess for the customer to clean up after.
Easy to work with. Great team!
The greatest service ever!Especially i would like to thank u so much to Omead for his kindness and sincerity🤗
We bought our Audi on Black Friday. Since then we have ordered mats and puddle light rings but I did not expect to pay extra for a plug in for our towing package. Went to tow something for a friend and found out the wiring harness does not have a plug in. My husband called and was told they had one in service department. Went to pick it up and the charge was close to $100. Did not have an appointment so it could not be installed. Upon questioning it my husband was told he should have inspected the car when we bought it, except it was very dark and everyone was closing the dealership. This is not the service or advice I expected from a place that sold us the car of our dreams.Update: I did take your call and you ask what you could do....I told you refund the money for the part. You said you would call me back, which you did BUT no mention of any money only next time we came in for service come to you for a discount....hum you knew my name, my sales person and my phone number, but did not notice we have Audi Care and added 100,000 protection package. When I mentioned that you said that you would send items from the sales department. Now it is 3 weeks later and no package or phone calls to check. We will not be considering you are first point of contact and we will not be back for service. The car of our dreams and the car we waited so long to buy now has a very sour note...
Very fast and friendly love this place
Great service from both Shaheen and fernanda. The finance guy was great too. You can tell the team all gets along very well and feel very well taken care of by niello. This made the process so much more enjoyable. If you are going to be at a dealership for a few hours, these people are the ones I want to hang out with.
Niello Audi has serviced my 2006 A3 since it was new, and I have always enjoyed their great service and dedicated people.
The people are really nice here and by far one the best locations around the valley
Great dealership. Very responsive to any needs.
Super nice and helpful staff! Got a great deal and love my Audi!
Excellent service excellent experience would buy from here again.
I had a great experience buying my car from Niello Audi. Shaheen was very down to earth, honest, and to the point during our negotiations. I feel I received a more than fair deal and would recommend Niello Audi to anyone in the market for a new or used car.
I purchased an Audi S5 last Monday. It was a pleasant experience for the most part with Dianne the sales person. That night I realized the unlock power button was not operational (called Dianne right away Tues morning) and by Wednesday the check engine light went on. Obviously frustrated I called the dealership, and left another message with Dianne, no phone call back. As my frustration grew I called the service department directly. Omead was very nice, and mostly helpful. I went to the service department the next day. Although pretty pleasant, I felt rushed and like he was just trying to get me out of his face, he was a bit rude and snide at times even. Still by this time no call from Dianne at all. They put me in a loaner car and sent me on my way. Omeads follow up was very good after that, and my car was ready as promised. I would say over all that I am disappointed in their customer service. I think when selling and servicing such a high end car they would be returning phone calls right away, taking their time with customers and the sales person should have definitely followed up as soon as she heard my car was in service! To this day no call back from her or anyone in sales. While I am happy with the S5, I will not return to this dealership for another car sale nor will I send anybody I know to this place.
Good service …Pleasure doing business with Niello Audi !
Very disappointed in our experience with Steve & Manny at Niello Audi in Sacramento. Weve been looking for our perfect version of a family car for some time and thought we finally found it at Niello. We have an amazing relationship with our local credit union & secured financing for the vehicle before even reaching out to Niello.We initially spoke with Manny whom we explained what we want. That we already have financing in place. Well be flying out to pick up the car & driving it home to register & plate it. Manny was on board til he learned we had our own financing in place. After immense pressure to get us to fill out a credit app, we were ready to just walk when his manager Steve called us.Steve informed us the credit app is a legal requirement to buy a vehicle out of state as the dealership has to make sure were not on the no-fly list. We thought that was strange as weve purchased every car out of state and this has never happened or even been suggested. Its complete BS. My husband, who very much wanted this vehicle, pushed back a little on Steve the manager. Then it turned into the credit check being to verify identity. Which is also complete BS. You dont need to run credit to verify identity. There are numerous ways, including basic background checks and I9 Employment verification processes to verify employment without a credit check. Steve continued to push back on my husband stating their dealership specifically has had three cases of major identity theft recently so there is no way around this.Major major red flags. My husband literally made an appointment to walk into this dealership with cash (verified funds from the bank) to buy a vehicle and this dealership refuses to sell it to us without a credit check. Our credit was checked with our credit union. Our credit union offered to speak to the dealership, Steve blew them off. Our credit union obviously verified our identity before giving us certified funds as well and my husband would be flying to Sacramento to get the car. Our identity and credit is more than verified and confirmed.My husband spoke with our bank, an attorney and a Sales Manager for a local Audi dealership. Everyone said what Niello is doing is trying to run our credit to verify our credit worthiness in an attempt to lock us into their in-house financing. Apparently every credit app = some sort of compensation for Niello.Saturday night, my husband made one last attempt with Manny. He told him I want the car. I have the cash. I can be there Wednesday. Let me know. Manny and Steve have both completely blown my husband off. Its Tuesday and the car is still listed for sale. No call from either to sell it to my husband who practically begged them to take our money. As Audi lovers and regular buyers of them, we will never purchase one or even look at Niello in the future.
These people are the real deal. Honest and forthright with not a hint the of shystiness we experienced from Rocklin Audi. As we were halfway through signing docs, the GM came in and told us the tech found an AC issue that could not be fixed same day. We backed out of the deal on that car (who wants a new car that has problems on the first day?) and were ready to walk. Cain was able to find another car with a better package at the same price to make it right. Most dealers would not have told us about the AC problem and let us drive the car home then fixed the problem later. My thanks to Cain, Andrea and the GM at Niello for their overall honesty and treating us like we were important.
Overall, Ive owned 5 Audis, 2 of which I purchased from Neillo Audi. A nice little TT for my son and a Q7 for my wife the day after to add to my pair of A4 Avants (B6 and B8) and MK1 TT. Both Neillo acquired cars have been great with the sales staff not pressuring or wasting my time.The Audi service department has always been quick and provide great communication for when weve left any of our cars in for service.Wish the same could be said for Neillo BMW when I went to look at an i8 recently. Guess Ill have to grab that RS7 Ive had my eye on.
AVOID: Wasted my time for 5 days with dishonest tactics and ran a credit check based on false claims. The sales managers are rude and act like theyre doing you a favor. Did the exact same thing in June of 2019. In 2019 ended up going with Jaguar. Will do the same in 2021. So i guess Jaguar should give them a 5 star review for pushing business to them...
Great customer service from Erik. Everything was done correctly and fast. Can’t get much better than that
I love Niello Audi! Scott, the manager, and Omead, a service advisor, are always cheerful and super friendly and really are trying their best to provide outstanding customer service at very reasonable cost! I prefer to go to the dealer as they provide loaners and guarantees! They greet you with a warm welcome and have a very comfortable customer area if you need to wait! Always a great experience getting my car serviced here! Doesn’t matter whether your car is new or old, they will treat you with kindness and respect and keep you well informed! Give it a try! You will be glad you did!
Quick, easy, friendly service - done right! Thank you
Omead and Nick went above and beyond when I brought my vehicle in for inspection.
I have been with Niello Audi for four years with my 2018 Q7 Premium and my new 2021 SQ7. I couldn’t tell you who my sales associate was, but Omead Anwar at the service dept has been absolutely amazing year after year. He’s one of the main reasons I came back to Niello for the SQ7. You can get a nice car anywhere, but how you’re taken care of afterwards is EVERYTHING. Seriously anything I needed Omead is always responsive, polite, and willing to do whatever it took to produce a positive experience. Shout out to Jenny as well for always coming thru with a solid loaner ;) Highly recommend Niello for vehicle selection and service that can’t be beat.T
Shane Weirick thank you so much for helping with the purchase of our Q3. Your personal approach, attention to detail made for a wonderful smooth transaction. I could not be more thrilled with the service we received, same day from when we walked in and just a couple short hours later we left happily with our new vehicle. I love the Audi product so much and service I referred friends there and they also purchased. Id only refer if I felt my referral would be in good hands. Kudos to you Shane, Neillo is lucky to have you on board!
Communication between staff is very poor. Expected work to be done on Friday, received no update before closing. Called Sat to inquire and received a return VM from another associate that because my associate and technician were not working Saturday they could not update me with anything other than “in service”. Online the status remained “in service” Took 30 minutes to reach someone Monday AM to learn that the vehicle work was completed on Friday with “DIdn’t you get my voicemail?” No VM was received and I doubt one was attempted. Poor customer service all around.
Hectors is Awsome service advisor and Scott is great service manager
Great experience, exceptionally professional staff. A pleasantly unusual sales experience.
The Team at Niello Audi is Top-notch! Drove down from Reno to continue my partnership with them. Fourth car purchased through Niello and third Audi. We will continue our business with this exceptional dealership which is celebrating their 100th year in business. #2Audisinthegarage
I had a positive experience at Niello Audi. The service was friendly and efficient. I will definitely be returning next time my car needs to be serviced.