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Martinez Auto Care Inc
2509 Arden Way, Sacramento, CA 95825, United States
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Martinez Auto Care Inc
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Br
Review №1

Superb auto care! Chris is knowledgeable, friendly, and readily communicates what is going on with your vehicle. He worked in a reasonable time frame and even put in some hours over the weekend to get my car done. He went above and beyond and gave me a quote at way below what I was expecting. I highly endorse him and will be taking my car to Chris for all my auto care needs! I am very grateful to have found him!

De
Review №2

Vehicle was taken in for a consultation on 10/10/2020. I discussed with Martinez, the owner of Martinez Auto Care Inc about my restoration expectations for my classic 1980 Mercedes 450SL. I was quoted for $3,800 at the time of consultation for minor dents/scratches repair, a paint job, dash board repair, side molding restore, interior headliner color change, wood veneer trim color change, passenger window repair, and chrome seat hinge caps on both the driver and passenger seats, antenna repair. I picked up the vehicle Thursday November 5th at 5:30pm. I was unable to see the quality of the paint at the time of pickup due to the car being dirty and the sun being down at this time. However I did express concern for the dash board not being completed, there was an unknown black substance over the cracks of the dash that had faded a grayish color and Martinez stated I could bring it back to fix the repair they started on my dash despite him telling me the repair was completed prior to us arranging a time for pickup. I paid him the $3800 and drove my vehicle home in Stockton. Upon further inspection in my garage, I noticed not all of the panels of my car had been repainted, the interior trim had not been changed at all, dust particles in the paint, inside of doors unpainted, swirl marks on hardtop, chipping paint around windshield, and Mercedes emblem put back on crooked. I texted him my concerns and asked him what we can do to rectify the situation and he told me to bring it back in to be looked at, however my vehicle had already been in his shop for a month so arranging another service from him 1 hour away from my home was already an inconvenience. I called him to express the inconvenience this has posed to me and he stated I was “just making excuses” even though I’d already paid him for the services we discussed at the time I picked up my vehicle. I told him I didn’t need to make excuses for something I already paid for and that I just want the services I paid for to be finished and that if he didn’t agree to sand off the chipping and incomplete paint job, refund me and that I’d take my vehicle somewhere else to be serviced. He yelled over me stating that if I brought the car back in he’d personally repaint the vehicle to my standards and loan me a shop vehicle to get to work until the service was completed. I agreed, the vehicle was with his shop for one additional week to rectify the concerns we’d discussed. When I picked up my vehicle got the second time, he made claims to be out of town and that one of his associates would be there for pickup. When I arrived to pickup my car today, the hood of the car was open, I begin inspecting the problem areas and to my surprise the vehicle still was not complete. Two panels were repainted however the dashboard repair was never completed, the inside of the doors remain unpainted, the scratch on the hardtop seems to have been lightly buffed but I’d still very much visible. I am afraid the prep work for the paint was not sufficient enough to not have the paint start chipping again. Upon leaving the shop, my car now is not driving over 55mph without jumping and shaking. 18 miles away from his shop my car begins smoking and I immediately pull over. There is a clamp missing from my coolant overflow hose and I had the vehicle towed to a stockton mechanic shop to be diagnosed. When I called Martinez he did not answer the phone. I sent him videos / photos of the vehicle and he said he has pictures of everything they serviced and that he did nothing to my vehicle despite me driving the vehicle to and from his shop and to and from work (Stockton to Sunnyvale) without any issues prior to him servicing my vehicle. There was nothing to be serviced under my hood so I’m not sure why his guys were under my hood upon pickup and I am also not happy with the incomplete service I paid $3800 for with the amount of time I was without a car I expect the service to be completed and the quality to be there.

Ol
Review №3

I took my car here after the bumper was ripped off at ducky car wash. They fixed it like new! Fast, affordable and professional (now to forward this bill to the car wash)

Di
Review №4

Replaced my grill same day I brought my car in.. Cool dudes.

Al
Review №5

Took my Ford Escape to replace the rear bumper cover and fix some paint scratches along the left-hand side. We dropped the car off at 8:30 AM on Monday and they had the car ready by 3:00 PM the next day. Professional, Courteous, and stuck with the original quote.I would recommend them to anyone who needs a paint job, scratch detailing, or rear bumper replacement!

Ke
Review №6

I am so grateful that I took my Jeep to Martinez Auto Care. My Jeep had been side-swiped all the way down the passenger side & my mirror was busted. Eric Martinez took my car right in just before the Christmas holiday. It was finished beautifully in about two weeks! They even waxed and detailed the interior as a part of the service. They are very friendly, efficient and have excellent pricing, especially for the awesome service! I highly recommend.

Ra
Review №7

5/5 best service and price!

Cr
Review №8

This is a large operation. 8 to 10 employees working on dozens of cars. looks like the operation caters to car lots and dealerships doing small fix-ups. I saw three classic cars in there for major overhauls. I spent several hours waiting for an individual to show up and watching the operation. the shop has a high quality paint booth isolated from the body work section. the owner is all over the place checking every job frequently during the day. I dont think much gets by him and it appears he wants things to be right. I was generally impressed with the operation and believe they are capable of very good work.

Ba
Review №9

I only have a estatement but he did exactly what I wanted

Da
Review №10

Very nice and fast good hard workers id go back

sp
Review №11

Very good work and cheap on price

Ed
Review №12

I end up here by accident... thank God I did!!!!Amazing service, everyone very professional and friendly. My car ready right on time like they told me 2! I’m very grateful I found this place. Certainly my place to go from now on! And I’ll always recommend them to my friends and family!Thank you once again Martinez Auto care for taking good care of my car! I’ll definitely be back!

Ca
Review №13

My experience here was absolutely great. Mr. Martinez helped me directly over the phone, and with servicing my car. My car engine light was on and I have needed it to pass smog.I was helped the moment I arrived. Mr. Martinez checked the codes/quoted me at no charge. The part needed arrived in under an hour, which was an extra plus! I’ll be driving my car around some miles to see if that is all I needed to fix before smog.Mr. Martinez was kind, listened to my needs, and executed them in a timely manner. The staff is very friendly, and I was very comfortable. I also was not being sold other miscellaneous services that seemed unreasonable. I am very happy with the service, and am going to continue to come back.Thank you!

Ki
Review №14

Nice and friendly, good work, quick and efficient. I will be going back in the future.

El
Review №15

Its been right great

Eh
Review №16

Eric alway do great job, I drive 1 hour to get my car done and he been fixing my cars for few years. Hard working staff and management.

Bi
Review №17

Took my Car in and they left it looking like new very satisfied with the work they did !! And they were really good at keeping me updated I definitely recommend the spot.

De
Review №18

Vehicle was taken in for a consultation on 10/10/2020. I discussed with Martinez, the owner of Martinez Auto Care Inc about my restoration expectations for my classic 1980 Mercedes 450SL. I was quoted for $3,800 at the time of consultation for minor dents/scratches repair, a paint job, dash board repair, side molding restore, interior headliner color change, wood veneer trim color change, passenger window repair, and chrome seat hinge caps on both the driver and passenger seats, antenna repair. I picked up the vehicle Thursday November 5th at 5:30pm. I was unable to see the quality of the paint at the time of pickup due to the car being dirty and the sun being down at this time. However I did express concern for the dash board not being completed, there was an unknown black substance over the cracks of the dash that had faded a grayish color and Martinez stated I could bring it back to fix the repair they started on my dash despite him telling me the repair was completed prior to us arranging a time for pickup. I paid him the $3800 and drove my vehicle home in Stockton. Upon further inspection in my garage, I noticed not all of the panels of my car had been repainted, the interior trim had not been changed at all, dust particles in the paint, inside of doors unpainted, swirl marks on hardtop, chipping paint around windshield, and Mercedes emblem put back on crooked. I texted him my concerns and asked him what we can do to rectify the situation and he told me to bring it back in to be looked at, however my vehicle had already been in his shop for a month so arranging another service from him 1 hour away from my home was already an inconvenience. I called him to express the inconvenience this has posed to me and he stated I was “just making excuses” even though I’d already paid him for the services we discussed at the time I picked up my vehicle. I told him I didn’t need to make excuses for something I already paid for and that I just want the services I paid for to be finished and that if he didn’t agree to sand off the chipping and incomplete paint job, refund me and that I’d take my vehicle somewhere else to be serviced. He yelled over me stating that if I brought the car back in he’d personally repaint the vehicle to my standards and loan me a shop vehicle to get to work until the service was completed. I agreed, the vehicle was with his shop for one additional week to rectify the concerns we’d discussed. When I picked up my vehicle got the second time, he made claims to be out of town and that one of his associates would be there for pickup. When I arrived to pickup my car today, the hood of the car was open, I begin inspecting the problem areas and to my surprise the vehicle still was not complete. Two panels were repainted however the dashboard repair was never completed, the inside of the doors remain unpainted, the scratch on the hardtop seems to have been lightly buffed but I’d still very much visible. I am afraid the prep work for the paint was not sufficient enough to not have the paint start chipping again. Upon leaving the shop, my car now is not driving over 55mph without jumping and shaking. 18 miles away from his shop my car begins smoking and I immediately pull over. There is a clamp missing from my coolant overflow hose and I had the vehicle towed to a stockton mechanic shop to be diagnosed. When I called Martinez he did not answer the phone. I sent him videos / photos of the vehicle and he said he has pictures of everything they serviced and that he did nothing to my vehicle despite me driving the vehicle to and from his shop and to and from work (Stockton to Sunnyvale) without any issues prior to him servicing my vehicle. There was nothing to be serviced under my hood so I’m not sure why his guys were under my hood upon pickup and I am also not happy with the incomplete service I paid $3800 for with the amount of time I was without a car I expect the service to be completed and the quality to be there.

Ch
Review №19

Very inexpensive and get the job done fast and with good quality work. Very cool guys I’ve only had good experience, definitely coming back.

Uc
Review №20

The staff are very professional and always ready to help . I have been going to them for about four years now and very pleased.They have respect for customers and the price is right .

Sh
Review №21

I would like to share my story.Martinez and staff were able to fix my car in three days right before the holidays. Note they were willing to work with me. Now my car looks brand new again. I know my prayerswere answered.

Te
Review №22

These people will pretend that theyre about customer service. I took my car in and it came back worst. Took to another shop and they told me there are bolts missing and they didnt do a good job fixing my radiator. It was very loose. I wish KARMA on the owner and the mechanic who work on my car. I hope KARMA will get them so hard that theyll meet their maker.

Da
Review №23

The guys at this auto body shop can make your car look like magic they worked wonders with my automobile and I recommend them to anyone else trust them theyre the best from DanielJames

CH
Review №24

Good prices, good customer service. Mr . Martinez is a gentleman!! THE WORK IS VERY PROFESSIONAL, VERY CLEAN, VERY PERSONALIZED ATTENTION, AND MY CART WAS FIXED VERY WELL, IT LOOKS BEAUTIFUL!

Li
Review №25

I was despaired of the condition of my old Dodge. I called to Martinez Auto Care with the hope that they will provide a quality car restoration service. They were really careful and amazed me with the quality of work. Also the price for all the repair work was great. They also offered me to paint my rims but i left that for the next month. These guys are the best mechanics in Sacramento, CA and i recommend them .

Va
Review №26

They fix my car for s reasonably. And even recommend me a locksmith.they are great.

AS
Review №27

I paid out of pocket for the damages to my front bumper and fender and Erick gave me a great price. The work was excellent.

Ke
Review №28

Our car broke down and we were lucky enough to be right by their shop. We were headed out of town and needed a quick repair on a late Friday afternoon. They stopped what they were doing and fixed our car so we could get back on the road. It was the best experience Ive ever had at an auto body shop and recommend them to anyone.

Ad
Review №29

Creative custom auto painting and professional employees. They were able to do the design the way I wanted, without any problems. They explained to me how they would do it, what materials they would use, etc. I am very happy with the result and my car transformed into a beautiful, modified automobile thanks only to the custom auto painting made by these guys!

El
Review №30

I am really satisfied of this company and theirs car restoration service. My Dodge is like new and there isnt signs of corrosion any more. The team was really careful and did the job in details. Thats all i can say about them, i recommend them and you can decide for your selves !

Re
Review №31

Thanks for the great auto painting, the color is just like i wanted it. I appreciate your effort and hard work. The car is many times better than before, and the price was more than acceptable. You are awesome and i will recommend you to all my friends. Martinez Auto Care definitely were a good choice.

Ri
Review №32

The bumper on my girlfriends Honda was severely damaged. They repaired it quickly and it looked like nothing ever happened which made her very happy.They were the lowest quote so I didnt expect the quality and speed of the finished repair.I will use them again.

Ma
Review №33

I brought my Audi to Martinez Auto Care to repair significant collision damage to the body. They were pretty honest and upfront with the repair work. They do a great job for a very reasonable price. I would recommend this auto body shop to anyone.

Ke
Review №34

I got my car there a few weeks ago, for a dent fix. They did a splendid job- I cant even tell where the dent was! I was impressed and got them to paint the rims and a few other cosmetic changes. It looks great now and it was really fun doing business with them!

EC
Review №35

This is one of the best places in town to restore your car.

Or
Review №36

These guys are like gods in custom auto painting .They understood what i want from the first time. My Mazda looks great with the new chameleon color and also i would like to thanks for the interior restoration of some of the details. Great job at may be the best price in Sacramento, CA.

Be
Review №37

As someone whos worked with nearly every bodyshop in Sacramento (I worked for Enterprise and bodyshops were our main accounts), I can say without a doubt that this is one of the BEST. They provide EXCELLENT service every time Im there. Eric (the owner) is always accessible and easy to talk with. Also, their prices are SUPER LOW. I seriously recommend this bodyshop to all my friends and family members. Theres really no point in looking anywhere else. The only downside is if you stop by the day of the wait times are long (expect several hours), but this is expected for any busy bodyshop.P.S. I never write reviews for any businesses, but I just had to leave them a review since theyve helped me out so much.

G
Review №38

Best service and work in town;)

Ja
Review №39

Had got into an accident about a year ago, was looking for a place to get a fix . Discovered this shop online. Read through the reviews, saw nothing but good & decided to check the place out myself . So glad that I made that decision with bringing my car to this shop . Have came back on different occasions to keep my car maintenance well. As a matter of fact its there right now to get my thermostat replaced, they were able to point out the issue quick, explained what to look for & how to determine the problem. Im not car savvy, so with them being knowledgeable & not trying scam it makes a huge difference on settling for a mechanic. Eric & his staff have been nothing but great. Excellent customer service, great prices, quick & excellent work. Whenever people mention anything about car problems or wanting to whip their car out, I recommend them to check out Martinez Auto Shop. Sending a big thank you to this shop & theyre good work, keep it up you guys .

Ma
Review №40

I used this company for custom auto painting and they did it awesome! Now my car is unique and perfect! Theres no job that this company wouldnt be able to do. The crew is full of professionals and the custom auto painting is always fantastic!

La
Review №41

I was very impressed with the staff at the body shop at Martinez Auto Care. They made the repair process very easy for us. This is the best Auto Body Shop in Sacramento, CA. Outstanding attention to detail and love the picture updates as the work is being completed. Highly recommended to everyone looking for auto body repair this place.

Tr
Review №42

Excellent work, work done on time and great customer service. I would definitely recommend this business to my family and friends.

Ge
Review №43

Best car restoration service in Sacramento CA ! I have taken my 65 Mustang to Martinez Auto Care several times for repairs and modifications. Im a customer for life now because they always go the extra mile to make sure things are done right.

Ri
Review №44

Martinez Auto Care is the best place for car painting services. I have used their services last month to repaint my new car. My new Toyota had some scratches and and the front mudguard was damaged. The team repaired everything I wanted to and painted the car in red. Everything was perfect and i will come back to this company if I need.

no
Review №45

Brought my truck here and Jose and his crew did an amazing job on my truck thank you guys

Ro
Review №46

I have a 2007 GMC Dinali that lives outside. With the sun beating on it in the summer and the rain in the winter the paint job really starting to fade.... I took it to Martinez Auto Care and they brought it back. Repainted the hood and the top made the paint look good again . I work for the fire department and people say that l’m a hero.... well I’ll tell you the staff at Martinez are the true heroes.. A very professional business-DocRobI would like to give you guys an UPDATED.. I recently took my 2017 Chevy bolt to the shop to have some work done. When it was complete it was good but I wasn’t completely satisfied with it. Randy and the guys keep and worked on it until I was satisfied. These guys are great

D.
Review №47

Mr Martinez the owner helped me out and I really like the professional work they do. Definitely recommend this place to anyone needing auto care and body work.

Is
Review №48

Great work new paint and great design plus hooked up 28 size rims great price

Ja
Review №49

Amazing customer service, overall great repair and great pricing.

Al
Review №50

Good place

Re
Review №51

Best Auto Body Ever!!!!

Ha
Review №52

I had my Honda insight repaired and painted at his shop and it was unprofessionalThe paint color is not matching and the clear coat peeled off after a weekHighly not recommendBe careful

I
Review №53

Rip Off Place .They will just change $$$ not good work,🚫

md
Review №54

Poor service😞

Je
Review №55

HelpfulCooperative

Ki
Review №56

,👎

VI
Review №57

The owner is very attentive, they comply with the delivery schedules, the agreed day, they say that they have your car fixed that day this day, the prices are accessible, and they do their job excellent, I was very happy with my car. where it was shocked, highly recommended.

Ju
Review №58

Great service

Information
53 Photos
58 Comments
4.4 Rating
  • Address:2509 Arden Way, Sacramento, CA 95825, United States
  • Site:https://autobodyshopsacramento.com/
  • Phone:+1 916-317-3775
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto restoration service
  • Car detailing service
Working hours
  • Monday:10AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:10AM–5PM
  • Friday:10AM–5PM
  • Saturday:10AM–5PM
  • Sunday:10AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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