My vehicle was vandalized and had a wait time for repairs of 3 weeks. Called these guys and got my vehicle in within 3 days and 1 week later I picked up my car just as I did off the lot. Fully detailed (which they didnt have to do I would have been happy.) All in all professional staff, accurate ETA on repairs, and the professional aspects that you expect from a shop is 100% accurate. Highly recommend!
I think its hard to find a car shop to trust, but I have found it and I never go anywhere else now. Ive had a few unfortunate reasons to see them- an accident, a metal piece hitting my car on the freeway, a hit and run, and most recently my back bumper started to pull off after the bottom got stuck on something. The damage wasnt bad and I could almost get the pieces to snap back in. Almost. I called for an appointment and they scheduled same day, shortly before closing. I got there and they asked what I was looking for. I just needed it to snap back in and I couldnt make that happen. There was one small piece that was broken that kept it from lining up properly. The person I spoke to asked if I had 10 min for them to look at it. He brought my car back minutes later with the bumper on and didnt charge me! Rather than taking advantage of me, they did a very simple repair that took them a few minutes, and didnt charge. I was and am so grateful. That is how you gain customer loyalty- along with their professionalism, and excellent work!
Im currently homeless and without transportation. I needed to charge my phone and I saw some employees along the side of the building so I walked up and asked them if they could help me out with a charge for my phone. They were all so nice, and let me charge my phone for 2 1/2 hours. This gave me enough time on the phone to set up food assistance. Ive been eating very little for the last 25 days and thanks to them and can have a good meal in about an hour..Thank you to everyone who helped me today. If I should ever need their services in the future I will go to that shop without question..William S.......
I had an extensive back and forth with other auto body shops after my accident. A lot of no action being taken despite me following up consistently. All I needed was a bit ofbumper work. So I decided to switch to Natomas Auto Body & Paint. They instantly accommodated my car and worked with my tight schedule. I had less than a week before I had to drive out of town by the time I called them. They pulled through and got my car back to me right before my trip. Shout out to An and the team for keeping me updated and getting through a rush job!
Great body shop.Almost perfect fix.Looks brand.Would recommend highly.
Great service by Tyi. Kept me informed on repair progress. I have used this body shop many years ago. They are still top notch in details. Nice pi
Very good experience, went in and got an estimate, had to order parts and they called me as soon as they came in, was able to have my car fixed up in a very timely manner. Tina was very pleasant and kept me updated as I waited, and the whole process was very smooth. Thank you!
My daughter works here and they treat her very good.
Best body shop, but little thing about phone calls
I had a minor dent on my vehicle. Stopped by and Tony had me taken care of in less than 10 minutes! This is the 2nd vehicle I have brung to Natomas Auto Body & Paint and their customer service, quality of work and sense or urgency are great!!!
Best place
Save yourself the headache. Dont take your car there ever. My car took a month instead of the promised week to repair. Which would have been fine because I do understand schedules do change. After I got the car home to inspect it was missing a bunch of fasteners and clips. I had to do all the rework repairs myself. Im still having to track down rattles on the car from all their repairs.
No pic..my sistas car is getting fixed
This place is a joke. If they have the opportunity to take advantage of you, they will. They wanted to charge me $140 for a part GM only charges $54 for. That is a 160% Mark up.Mark up aside, The guy who gave me the quote kept starting my car just to get a picture of my start up message because he thought it was Funny. All he needed was the odometer reading. No need to start it in the first place let alone....over and over.Unprofessional to say the least.I personally have nearly a decade of Automotive restoration experience however I played dumb and within 15 minutes of my quote, I knew this was no place the average Joe could trust.AVOID AT ALL COSTS.
Great Auto Body Shop. Fair prices that they stay very close to their estimate. They do all the extras. I live on the other side of town and would have the car towed the distance to get their outstanding setvice
The place may be a bit pricey, but I was rear-ended and my car repairs were being paid for by the other persons insurance. From the initial repair quote, to scheduling a rental car for me, to keeping me updated on every step, Natomas Auto Body & Paint made the whole process easy and painless. My car has never looked better, and actually came back to me cleaner than when I dropped it off. They are very professional, and did amazing work. Definitely recommend this place...
Needed passenger door on my BLACK Yukon to be repaired after a break in a couple years ago... I was expecting to see a new door centered between (slightly hard water/hazed) front door and rear fender. Nope, it was seamless and smooth as glass. Looked like I had just waxed the entire truck when I left their shop. Everyone was polite, friendly, and above all PUNCTUAL! Now Im returning for work on a silver Mercedes. So far everything is just as smooth.
Very professional, helpful, and friendly. I would definitely recommend them.! Although my car didnt end up needing repair since he knew right away what to use to remove the green paint transer off of my silver car.He told me if I wasnt happy to bring my car back . I was totally pleased when I left!!. No waiting, 15-20 minutes spend with the awesome tech. .
Friendly staff, quality service. High recommended!
Friendly Team members.. Awesome work!!!I will certainly bring my vehicle back to natomas auto body @ Paint...Did I mention the people at the front desk ?Well, they are helpful and FANTASTIC..THANK YOU, FOR GETTING MY DODGE LOOKING WEEEETTTTT AGAIN💦💦💦👌
There are many problems with Natomas Auto Body And Paint. 1, they are dishonest, they are bias, and they are working for the insurance company they are not working for the customer. This means that they are not going to repair your car the way it should be done but they repair your car the way the insurance company wants them to repair.2, their estimator and technicians are incompetent. For example, I took my vehicle over there the whole right rear quarter panels was smashed in from the accident they give a quote for the total repair which is about nearly $900 but that was just for repairing the bumper and the two tail light. They totally ignore the damage on the quarter panel. their excuse was that they cannot open the trunk. Guess what, the trunk can be opened by pulling the liver on the left side of the driver seat and I when I got over there I confirmed it by open the trunk easily. Because of their laziness and their incompetent they I gave awrong quote for the insurance company and now the insurance company hes going to decline the proper repair. If there such thing as a rating for 0 start writing I will give them a zero rating. Stay away from this company they are a cheap insurance job nothing more
Took my Highlander in for paint and side mirror work. Super friendly front staff. They finished the work early and it looks great! I would recommend this place to anyone.
Great shop and staff, took care of my repairs and worked with my schedule. Car looks fantastic!
Two of my cars were repaired in the past with great results. Today I had a loose fender on my new car. Larry took it to the shop and fixed it in 5 minutes; no charge😊
Passive staff not intrested
I brought my car to this shop being that it’s closer to my home. I have yet to pick up my car but I’ve noticed that the staff that greet you aren’t very friendly. They are actually pretty rude. The first time I came I wasn’t greeted as the young lady had an attitude and wasn’t even sure about her job. Just left a bad taste in my mouth. And the older woman seems just as upset of not even worse. I am very big on customer service and I wish I could give them a zero on that. I’m a very polite person and I feel these the staff that handle you first should be more nice. And as I left I noted that they weren’t very polite, afterwards they decided to hold a conversation about me as I walked back to my car which is even more unprofessional. Just nasty attitudes. Although the man handeling my car (lary I believe) was very kind.
I had a wonderful experience working with natomas auto body. i was rear ended by someone without insurance and found out too late that my own insurance does not cover it (learn from my mistake and check your policy!) so i had to pay out of pocket until i can go to court to recoup the costs. larry, who fixed my car, was able to salvage my bumper, saving me a ton of money when considering the cost to entirely replace it. he did great work! additionally, everyone there was very kind and efficent and made the process as painless as possible. thanks, guys!
Always friendly, Repairs are done in a reasonable time with a warranty they stand behind. My visits have been great and I will return.
5 🌟 place they take great care of you and Your vehicle I will continue taking all my vehicle here..
Liers and fraudulent. Dont use them. Horrible horrible company. I had the services included with my insurance and they said they take it and towed my car. Then after the tow they say they dont take insurance and charged 4x more than other companies. So they lied and towed my car only to charge me when I had roadside assistance. And then theyll stick you with debt to your credit.
This people don’t know what the hell they’re doing horrible experience and sucks. It’s too expensive not worth it to bring your car here.
Bad experience would never require their services again. If you ever have to deal with them, make sure you get to talk with the supervisors or managers right away. Front desk people are very impolite and lack of sense of aid. Work took way too long over a month from the date they first told me to. Quality of job was not near the amount of time and price they charge. Not very good communication from their side, might take decisions without consulting the owner of vehicle first. I feel they could careless for my vehicle and left some extra scratches and other paint abnormalities besides not being able to adjust the car to What it should look like after a job is done. Not recommended .
Great work! I loved the follow up. The car looks great!!!
Quick and curteous!
Horrible experience!!I decided to take my car to this shop after my car got T-boned while it was parked outside my house. I went there because this was one of the preferred shops from the insurance company, however I found out that these guys should not be on anyones preferred list EVER!!The estimator there promised my car back in 8 days, however I was called and told that it was ready after 4 days. I was excited and surprised that they were done so fast, I should have wondered why though.When I got to the shop to pick it up, I started to look it over and to my surprise parts where falling off and some old broken parts where still on it. There was paint over-spray on my window and front door as well. They have no pride in their work or any attention to detail.
I called these guys to help a couple of my employees who locked themselves out of their vehicle this company was very prompt, polite and fair priced good job!
Honest helpful good top quality work
Very nice work on the scratches in my Silverado
Horrible experience! Work very slowly I NEVER recommend this place
Delivered auto parts here! Friendly & clean
Very efficient!
Love them
Good job and good service I recommend it