Bad customer service here. Totally not helpful

Nice collections. Great deals. Will visit again.

No line, small store but dislike the push to buy something from assistance.

Never recieved my 3 free samples with every purchase and tho i told the cashier i was a rewards member she never looked up or entered my points.

Always kind and if they dont have what I want they will order it or send me to another location that has it

The nicest girls works there! No kidding!!!!🤍🖤🤍🖤

This Sephora location- in JC Penney- is much cleaner and less crowded than the one downstairs- the full size Sephora. The associates have always been helpful. They have most of the popular products and the top fragrances. I go here regularly to pick up my Gucci fragrance when I don’t want to deal with the crazy lines downstairs.

I love going to this Sephora in particular. The ladies there ask my name and REMEMBER. Everytime I go in they ask how Ive been and how I like the products I bought last! Theyre friendly and helpful. When I first went in there I didnt know anything about make-up and they tought me there own personal trick & tips! A+!!!

The blonde that works here acts like she is helpful, I showed her my jc penny card, never showed anyone before or even used it, and what do u know that night someone used my card 3 different times and charged a couple hundred each time. Luckily there is a investigation that is happening! So for that reason Im giving 1 star

So I went into Sephora today and was looking around for a lipgloss and was just very turned off at the way i was not greeted by one single employee, Even customers that walked in after me were greeted and helped. I needed help finding something in particular and since i wasn’t being helped I went ahead took a seat and searched for the item on the Sephora website, still within this time frame i was not greeted. One of the employees even walked right by me looked me in my face didn’t smile and didn’t say anything. And what’s even more disturbing is the fact that i used to work at JCPenney and the way you guys “pride yourself on customer service” in the morning meetings and I always made sure to give JCPenney customers great service . In addition to that there was a young man in there that i recognized from working there, im not sure if he was loss prevention but he was definitely behind me almost every other step. I have a pretty good idea why I wasn’t being helped and why I had someone following me, but i would hope that’s not the case in 2018! I will be shopping here again, and if it happens again not only will i leave another survey I’ll make sure to call corporate:-). I can’t remeber the young lady’s name that DIDNT HELP ME but it was June 19 around 5pm.

Good service

Worst Sephora Ive ever been to in my life, and Ive been to a lot of Sephoras. I tried returning a palette that I had literally bought maybe an hour ago at a different location closer to my work (quick change of judgement, should I have really spent $45 on a glitter palette that probably wont be as pigmented as they say? Probably not) as I proceeded to return it the sales girl that was taking the return asks me a million questions and begins to question the authenticity of the palette. I explain to her that I literally just bought it at another location and that she can call and verify and she tries to stall me and acts super shady. Brings over her manager who again compares it to the tester model and tells me that I have to drive back to where I bought it and return it there because they could not accept it. I left furious called the store where I bought it and thankfully the manager there was super nice and said she remembered me. She then told me to go back and tell them if they had issues that they could call the beauty manager where I bought the item. By the time I got back the the Arden Jc penny location there were already 4 ladies talking amongst themselves. I went up to them and they later proceeded to tell me they were dealing with another customer and rudely walked away. Turns out the beauty manager from the original location had called them and questioned why they couldnt return the palette. I waited there until a 5th jcpenny associate asked for the palette and the original receipt. She compared it to the tester model and begins to explain to them that of course its going to look different because its faded and worn out and that the fonts on the palette are exactly the same and they should have accepted my return and even then the other manager who declined the return is still looking it at questioning her. Never did I once get an apology from any associate, all I received were rude looks. I work in customer service and trust me thats the worst customer service Ive ever received. If I were you I would avoid this place all together!!!!!

Great stuff great people

Clean store 👌

Colorful selection.

The wait to get help was atrocious. The store was full of customers and there was no associate in sight.

I just luv the free samples!

Good

Didnt have what I was looking for, had like perfume selection and no Bare Minerals foundation...