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Capitol Subaru Service Department
3235 Cherry Ave NE, Salem, OR 97301, United States
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Capitol Subaru Service Department

Comments
Li
Review №1

Beautiful waiting room, fun pet store, lovely fireplaces inside and out. Very nice service department. Jerry was great.

Fr
Review №2

Its been hit and miss. I have a unique Subaru and sometimes they do a great job and other times they miss the mark. Kinda frustrated with the parts dept as they missed 2 crucial nuts for parts I needed but I was able to use the old nuts. They are great with how responsive they are and let you know what needs done. They have room to improve on but overall satisfied

jk
Review №3

Good customer service, great facility... My dog loved the dog park!

Kr
Review №4

Derrick and the service team working on my forester not only did a great job, but were honest, professional and friendly from beginning to end. Great communication about my car, additional repair and final bill. 10/10 my best service experience EVER. (05/07/2021 )

Ki
Review №5

Thank you so much for my emergency battery issue! You were awesome!Thank you so much!

Ro
Review №6

Im buying my dads 08 Outback Wagon, which hed originally purchased from Capitol Subaru. I went in to ask a few questions about fluids and adding a tow hitch to it. The advisor whose work I interrupted was knowledgeable, professional, and conversational in answering my questions. The entire experience was very pleasant and Im excited to begin ownership of an older Subaru knowing that these guys have my back.

Pe
Review №7

Car service is good. Waiting room is excellent. I hear they are moving to their new location soon.

Ca
Review №8

I cannot say enough good things about this place. From the first contact with the service person, until I drove out, I was treated with respect. The waiting area was very clean and inviting, with free coffee. Thank you, Subaru.

Er
Review №9

Went in for some services. Asked about thule roof rack system. No one really had answers for me about locks . After i asked repeatedly to confirm they were the thule bars that accept locks I bought the crossbars got home and found out they were not thule bars at all. I figured the dealership i bought the car from would actually know about the products they sell for it.

Wi
Review №10

The folks at Capitol Subaru are so friendly, supportive and professional. They are giving us excellent support, answering our questions, etc even after we have made our purchase. We recommend them to anyone interested in a Subaru. Our experience with all their people exceeds our expectations

pe
Review №11

Staff was very nice. Went in for oil change and other services m. They were fast and promp. I was early to my appointment no problem got me right in and took care of me. Very pleased

Bl
Review №12

Ive had good and bad experiences here. My suggestion is to make sure you communicate exactly why your in the shop and what you need looked at. Also double check they put your oil cap on.

Je
Review №13

Every time I go here they give me exceptional service. They always inspect my car and give me a heads up of upcoming service needs and any problems they see.

Je
Review №14

They were very welcoming and kind. Kept me well informed throughout the process.

Jo
Review №15

Friendly, efficient and followed state recommendations for Covid 19 safety. One gentleman was provided a mask. It was very comfortable.

De
Review №16

The worst auto dealer, sent 2 emails and a phone call, with no response. They dont want to own up to their mistakes. Will never buy another car there ever again, will buy from Willsonville

De
Review №17

I was pleasantly surprised with the speed & efficiency of the staff. It was actually a nice, relaxing visit waiting for my car to get serviced.

Er
Review №18

Great sales and service department. Very comfortable waiting room only to be surpassed by their new facility opening in March of 2021.

Ly
Review №19

Great customer service. Dropped my car off 3 hours before my appointment. Car was done and ready to pick up when I returned

Ka
Review №20

The service is wonderful. The people are friendly and the place is spotless!! It is the same every time I go. Thank you!!

Ma
Review №21

Fast and quick service great at fixing broken or need to be replaced parts friendly staff

Gr
Review №22

Although I had to pay full price for something that is a factory defect the job was done timely and so far no problems. (Subaru of America) would not help to pay for something that was not a warranty issue but a factory defect. Torque converter on a cvt transmission that is a well known issue. $1800.00 to replace the torque converter. There is a service bulletin that should be a recall due to possibly locking up on the highway that could jeopardize peoples lives.

He
Review №23

Went in to have Winter tires installed along with new wiper blades. Was quickly done and staff were very pleasant to deal with

Ja
Review №24

Im sitting in the service waiting area in front of the nice warm fireplace. Im here getting my oil change and tires rotated on my 2017 Ford Escape!

ME
Review №25

The service department did a great job with my oil change. The car was ready on time, and very clean. Thanks very much.

We
Review №26

They are great! I dont have to wait terribly long for a service!

Th
Review №27

Best place in town.

Ch
Review №28

Great service every time

Ji
Review №29

Fast service, great service and friendly folks!

Ja
Review №30

Fast and Friendly.

Me
Review №31

Excellent service.

Bi
Review №32

Excellent service.

Fe
Review №33

Nice people

Da
Review №34

Excellent experience

Information
50 Photos
34 Comments
4.9 Rating
  • Address:3235 Cherry Ave NE, Salem, OR 97301, United States
  • Site:https://capitolsubaru.com/subaru-express-service.htm/?utm_source=google@utm_medium=organic&utm_campaign=GMB-service
  • Phone:+1 877-389-3679
Categories
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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