Only gave them one star because it impossible to give them zero stars. Very poorly operated company. Will be taking my business to another local company after dealing with Southwest for over 15 years.

New Staff completely taken over from before. Company got switched out by new owner, employees left and went to other facilities due to conflict. I personally have always talked very highly about SouthWest, until this past cold winter when we needed oil assistance. They do not honor the voucher that comes in until they get their money. Due to emergency crisis it was always honored with the previous owners. Knowing we were in crisis and had pneumonia, they did not come that Friday morning (as promised) and made us wait until the following Monday during the snow storm. I was hung up on TWICE by the secretary staff as well, asking appropriate questions that were concerns of my invoice. It was VERY DISRESPECTFUL! Transfering to another local company bc they DO NOT MANAGE the same as the old SouthWest owners.