I came into Papé looking for the perfect fitted tractor for my property. When I came in I had the pleasure of working with Kirk! He went above and beyond, he even came to look at my property to make sure I was getting exactly what I needed at the best price.Tractor was delivered in reasonable time! Definitely would recommend going here and asking for Kirk!

1 1/2 years ago I had 2 very bad experiences with this business. I tried to buy a $500+ hedge trimmer and I had really rough time even getting the salesman to aknowledge I was there and then he did not want to start it up for me so I could see it ran. The service deoartment charged me more for a weed-eater service than my unit cost new. After a fight, they finally reduced the price. I swore I would never go there again. I relented when my finished mower needed seals. This time they called with questions about the service, charged a fair price, and were polite when I picked it up. It appears they are trying to improve their customer service.

ABSOLUTE TERRIBLE experience. Worked with Kirk at Papé Machinery trying to get a BCS. Got strung out waiting for equipment for 5 months and then he canceled the order. The whole experience was awful. Each communication felt like some weird power dynamic / and felt like a gaslight. Called BCS directly and they were confused why this would have happened and set me up with a new dealer, and helped me navigate what machines would be available sooner. What a giant waste of time.

I have been buying equipment from Kirk for over 30 years. He asks how I plan to use the equipment and has been a great help in selecting the right products. He has even suggested less costly options that would work better than the more expensive item I was planning to purchase. He delivers items to my home personally and makes sure I am well versed in the proper operations of the equipment. For the above reasons, I always search him out when I am considering major equipment purchases.

We recently bought a new Series 1 John Deere tractor from Kirk Gilman. We were so impressed with his knowledge and professionalism. From start to finish we felt like he really cared about our needs, had great follow up with any questions we had and even came out to our property to give us a quick how to once the tractor was in. We would definitely recommend working with Kirk.

Extremely happy with the service and help Ive been getting buying my new 3032e tractor and implements. Kirk has been very helpful from the beginning to even coming out to my house and making sure I understand how everything works and looking at how Ive set up the implement and point it out some things I need to correct. This is not a salesman necessarily this is somebody who is passionate about tractors understands tractors has a lot of experience with tractors and happens to sell them.This is my second purchase the first being my zMAX zero turn mower and Im very happy to keep everything green and yellow in my shop.

This place is for farmers.We went looking for a zero turn mower but the salesman knew nothing about them even though they had some there. The store is large and neat with easy access in and out. If you have some land this may be the place for you.

Before talking to the Pape crew I found tractors and related implements shopping to be more confusing than buying a car by far. Kirk took the time to answer my questions without pressure over the course of months as I digested my research. There were probably times he may have doubted I was even a serious buyer but always was glad to answer my questions. He helped me save money by zeroing in on just what I really needed and what was just overkill waste. The backhoe attachment is going to change my life and save my back. I am sure I got the right machine for my needs at a great price, so do my neighbors . No regrets, none...If only I had bought my car here also.Great service team, can do and on time. My go to for equipment needs.

The parts counter guy is super helpful and will give you information if you buy from them or not. They keep it well stocked with John Deere mowers and have plenty of parking. They are offering hand sanitizer at the door too.

Tried to buy a new lawn tractor today. After waiting 30 minutes for the sales person to get to me (he was on the phone), I settled on a $5700 lawn tractor complete with accessories. When I got to the counter there was another mysterious $125 charge. The sales person was again too busy to come let me know what more I was being charged for. After having spend over two hours in the store, I wasnt ready to hang around any more. I told the cashier to cancel my order and I walked out. I definitely wont be working with this business again. BTW, The salesman, Kirk, never managed to put his mask on...if I get COVID, can I send the medical bills to his address?

Great people, knowledgeable on equipment quick and painless, just go see Kirk for all your tractor needs

Great service, great selection of parts and high quality equipment.

After the recent ice storm, I needed a grapple for my 4R tractor. I called Kirk who emailed me the brochure and price sheet. I picked the one I wanted and he ordered it. He delivered it this morning.I’ve done business with Pape since 2007 when I bought my first compact tractor, a Deere 790. I first dealt with Kirk buying several implements for that tractor. He’s taken the time over the years to understand our small farm and landscaping needs. Through the years we’ve bought 2 X-series mowers with various attachments, several Stihl products and eventually upgraded the 790 to a 4R series. It’s gotten to the point that if I need something, I send him an email requesting information and price. When it’s time to order, he emails me the paperwork and we’re done. The only time I need to go into the store is to pay and pick up what I’ve ordered. It’s like online shopping, only dealing with someone who knows their product line and our specific needs. I know they’re busy and I usually have a good idea what I want. Kirk will offer suggestions if he thinks something may work better for me. If I need to come in and work through an order like the 4R upgrade, we set up an appointment and go through it line by line. I’ve also had great service from the parts and service departments. I wish all sales/service outlets were as efficient as Pape.

Thank you Kirk for your great service! This is our third purchase from Pape in Salem and we are very pleased with all of them. Kirks experience and knowledge helped us pick the right equipment for our needs. He came out to our property and explained and showed us how to operate and maintain our equipment. Kirk gets an A+++ We will contact Kirk for our next Pape purchase.

I wanted to thank Pape machinery in Salem on Lardon Rd, and Kirk Gilman for a great experience in buying a tractor. My wife and I shopped around at a few locations, but did not find the same courtesy, professionalism, knowledge, and help as we did with Pape. Kirk offered a wealth of knowledge for us as first time tractor buyers, and even came to our house to look at our property to help us decide what size tractor would fit our needs best. The way we were helped was a great experience and will definitely bring us back in the future.

Kirk was absolutely amazing to work with and answered all of my questions. Delivery was sooner than expected and professional and helpful. We would 100% work with them again and again!

I recently purchased a 1025R with multiple implements and Kirk was very easy to work with and he made it a great experience. I would highly recommend him to everyone I know.Thanks Kirk!

I am verry happy with my new tractor Kirk was wonderful to work with and im looking forward to working with him in the future.I highly recommend this place

I recently was shopping for my first tractor to purchase for our small 5 acre farm. I had narrowed it down to three. I ended up buying a John Deere 1025R tractor. Not only was it John Deere’s reputation and reliability, but the persistence of Kirk at Pape Machinery to earn and want our business. He, by far, exceeded any other salesman from other dealerships in his effort to do what it would take to deserve and earn our business and was a big factor in my decision. I could not be happier. Customer service is just as important as the tractor purchase itself and I am excited to have a great relationship with Pape machinery. Thanks Kirk for all your help and support!

Our salesman Kirk was very helpful. Listened and anwered my questions. Very happy.

I have purchased both a Stihl trimmer and blower from Pape. I have always had a good experience working with Kirk. I remember him when his Dad and he ran Salem Farm and Garden. And as a kid I remember being at their first place, Vista Feed and Seed. early 1960s :-)I have had my lawn equipment serviced by Pape. They fixed my JD mower and Power Trim Edger.Also have had great times dealing with Lee, Chris and Tim.Lee has been excellent in explaining to me how various equipment operates.

Even tho i did not know wat the world i was talking about ..They did an put me in the rite direction

Thanks to Pape Machinery for making things right with my JD Gator. The unit had transmission problems from the start. Pape now has it fixed, and we came to a very fair resolution of the issue. Thanks to Dave Lawrence for getting the problems addressed!

Almost bought a new 5055 tractor here but after realizing I couldnt return parts without paying an 80% re stock fee on my older garden tractor I am now holding off to do research on a new maker.

We went in to purchase two pieces of equipment. Walked in and browsed around. The parts folks were friendly and tried to get the sales man to help us. He (Kirk) was at his desk with another customer and said, loudly enough for us to hear, Hang on, I need to get rid of these people.Kirk then approached us and impatiently gave us information, trying both to up sell us and rush us out of the store. Kirk ended by giving us his business card and saying hed love to do business with us. We thought this might be an off day, but looked up reviews here and saw Kirk mentioned by name several other times for his rude attitude. Wont be giving this store our business!

Good service, all the John Deere parts.

They listen to what your looking for even if your a girl

Extremely professional and courteous.

My grandson ( 12) and I came in to use his money he earned to add to his collection of John Deere tractors 🚜( should be green) and implements. He left there w a big happy John Deere smile 😊

Everyone that sees this review take notice, “this company is a joke, service, sales and parts, unfortunately they can’t hire anyone worth a dam*.Management needs big time help!Service is okay to say the best.Parts is unbelievably rude.And sales, well they just want your money.Okay, I’m done here.But I’m warning anyone who sees this please don’t even bother, other jd dealers are much better.

No one greeted us, said hi or even pretended to know we were there. We waited over 30 minutes because we were interested in purchasing a tractor!

My wife and I just purchased a lawn tractor. We had a great experience, staff took time to explain the different options John Deere provided in their lawn tractors. The person we worked with made sure to explain things to my wife so she would feel comfortable in the tractors operation. After or first contact we took a week to make our decision and our sales person promptly answered our email questions. We decided on a Friday what tractor we wanted and it was delivered early the following week.

Service is awesome. Parts are overpriced by 3 fold! Buy deere if your rich....

If I could rate ten ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️I would.Chad in parts is the nicest person I have met. He always has a positive attitude and great communication skills.Thanks Chad and Pape you made my day!

Good service, nice people clean shop and yard

2021 had major repairs done on an x500 lawn tractor and gator. Customer service was amazing and the repair quality is off the charts. Not only did they quickly discover the problems (yes, Im hard on my eq), they fixed, reviewed, serviced EVERYTHING that needed it. The cost was fair and I am so grateful they were willing to fix my blunders. Thank you Pape, well done!

Expensive but I have been a customer since 1989, starting back at Salem Farm and Garden on Commercial St SE. We bought a JD riding mower and a BCS tiller back then and I finally had to replace the mower this year(2019). I owned that mower for over 20 years and never replaced the battery, must be some kind of record. The BCS tiller is still in use but a few years ago I had Pale replace the Acme engine with a 10 HP Honda engine and this year I had to replace the tiller attachment. As I indicated at the opening, great equipment, good service, just a little too expensive but I guess this is what you should expect when dealing with the long green line.

Excellent service, helpful, reasonable pricing. I use these guys for all my John Deere tractor parts and also for generators, and Rears powerblast as well. If they dont have it, they can get the parts in quick.

As a former employee I have a lot to say about pape.Pape is a good slow moving company, “meaning” not up to today’s pay scale.Went through a lot at pape and a lot of training still no pay raise.I’m sorry I have to post this review but it’s for the good of anyone who sees it until they can get there act together.

Ive only had dealings with them four times through those times it was not pleasant the whole crew doesnt seem to be very happy I dont know weird

Sorry I had to leave this company, and this for 2 reasons.1. Pay scale was so far behind.2. Management needed to be rebuilt from the ground up.4 years of being at this company and only $3 pay raise.I would not recommend working here if you want to move up the ladder.

Very helpful and friendly staff.

This is a big company that does not care about its customers or employees. The lady in the service department was very rude seeming especially to the technicians. I didnt caught her name.

Super helpful friendly advice very helpful quick and professional

The purchase experience was fine. Item was at another corporate site, so was promised item would be ready several days later. Item arrived, asked for delivery. Told that the shop would call. Waited 2 weeks, so I called. Was informed that they sold the item even after I had paid for it. They promised to get another of same item. No call for 4 weeks, then contacted them, no product yet. I told them to cancel order, I was going to change to Kubota, dude said ok, and hung up. Tried to contact manager, then got disconnected. NEVER GOING GREEN AGAIN. JD should lose Pape as a dealer, they have zero customer service.

In the door experience is good. Sales experience was horrible! I went to pape to purchase a riding lawn mower and that is it. I have a tractor and dont need anything fancy just a mower to cut grass. So my wife and I picked out a D series. I am well aware of the type of mower this is, however I dont expect it to do anything but cut a lawn and pull a cart. Kirk the sales manager tried to talk us into a 3000.00 and up mower because the D series in his words are junk and he wont sell them. He also basically refused to give me the free cart that is offered with this purchase directly from the Deere site until I showed him the offer on their site. Kirk is a jerk basically ridiculed me and my family for our purchase and was not helpful in anyway. If you dont want to sell a product that you seem to stock a lot of then quit. I suppose I should have taken my business elsewhere and will be from now on. There are certain customers that have a budget and need to stick to it instead of trying to force with into something that will make your pockets fatter and gain them nothing. Also one last point, he was going to work up a deal with the mower and the bagging system when all of a sudden after the free cart was mentioned that deal disappeared. Lowes has the same bagger for 1/2 price, They will be getting my money. I still have not received the cart either, they said their location doesnt have them, Kind of odd when a corporate deal is going on for you not to have the item. Worst experience ever.

Went to order a part n got sticker shock, but thats what it costs, used a little bit of the stimulus $$, nice store n friendly staff.

Great Selections, Friendly Staff and Bikes and Wagons for Kids

We were very upset about our mower when i posted first review. Since then we talked to Criss the manager and he made everything right. He eas extremely reasonable and honest. Refreshing. From this experience we will not only use Pape when needed we recommend others to buy from Pape, John Deere tractors

Had my parts in stock. Very happy.

Very friendly people that work there.

I went to a friends house down the same street, sheesh

The guy in the parts department Robbie was very helpful and patient

Kirk is disgusting,I’m sorry but I can’t stand him.Beyond rude and will not sell you want you want but what he wants to pad his pockets with.Kirk has drove me away from Pape.

One guy lets me use the outlet on the outside, and some lady got all mad and got the manager to revoke the permission

Good parts department

Good service, nice place,

You said on youre web page that you were open at 7:00 -8:00 pm I called youre answering system 8:00 am -6:00 pm . Its per try bad that you cant even change youre web page to the time that right .

Expensive