First time renting equipment & trailer. Fast, friendly service and cheaper than I expected. Shout out to Troy for being super helpful and a nice human being! When the battery on the lift died (my fault) I talked to after hours support and they helped me figure it out right away. Will definitely use United Rentals again

Troy was a very nice first time for us using United rental and very satisfied

Staff were very polite on the phone, and very informative. When we went to pick it up we had no problems at all.

Quick and very professional customer service, availability of requested equipment for rent.

Everything went very smoothly, from a last minute reservation to getting in and out when picking up amd dropping off.

Everything showed up on time calles where returned promptly. It was easy to extend the contract. The machine was clean and in good condition.

Customer service was excellent, and the equipment was clean and performed perfectly. I ran the log splitter for over 7 hours on less than 1.5 gallons of gas.

Friendly staff that know there products and give helpfull advice.

Great folks, always ready to help! Always get the right equipment for the job and instruction if needed. If I do happen to break something the field service guys are there rapidly to get me going again! A happy customer for at least the last 10 years, been renting from United Rentals for so long I cant remember precisely!!

These guys are great! We’re having to redo our roof and I had no idea what we even needed (Besides a ladder & super muscles)to get the shingles onto the roof. Tyler’s customer service was a nice change. He took the time to give me some options and was patient even after I called several times with questions. I will definitely use this rental place again and recommend it to anyone!!

Good service, good price, equipment a little beat up, but serviced right away when we identified a problem.

Despite presenting a very challenging situation, which was completely my fault, Dan and staff were incredibly patient and accommodating. They all went above and beyond to make everything right! Highly recommended to rent from.

The equipment was delivered and picked up on time and they checked in with me during the whole process.

Rented heavy equipment from Salem United Rentals and it was a great experience, as always. Ive never had an issue with their equipment and their customer service is great. 10/10 would recommend.

Smooth & quick with no problems

United Rentals is professional, courteous, and timely. As a woman working with the trades industry (a predominately male field), I place high importance on being treated with respect and dignity, which United Rentals has always displayed. Thanks!

You guys are great

My experience was great at United Rentals in Salem. Erron and Dan have went above and beyond to take care of my rental equipment. They have been amazing to work with. I started my construction business just over a year ago and I can say United Rentals is the only place in Salem I choose to go to whenever I need to rent equipment. They always greet me with a smile and are happy to help take care of my companies needs. They have stayed late and made calls to find equipment for me all over the state. Unbelievable. Thankful for our Salem United Rental and the lengths the employees go to make my rental experience as easy and simple as possible.

Troy and Jimmy go above and beyond to take care of my companys needs when it comes to renting equipment. The only I rent equipment is united rentals. I appreciate the entire united rentals staff

Here at Toms Travel Homes we have had to rent several pieces of equipment just in the last year. An excavator. Then a few months later a scissor lift. And again a few months later a hydraulic lift flat bed trailer. All from United Rental. Now I am not an expert heavy equipment operator but these guys are so good at explaining how this equipment works that I really felt confident We could get the job done. So next time someone gives you a bid for a sewer line, water line repair, or maybe you just want to do a water feature in your yard and it’s thousands of dollars and you know the bid will be. Do yourself a favor and save some money. And you might have some fun doing it ! Think of Troy, James, and Aaron and the rest of the people at United Rental here in salem. And just go for it !

Everyone here is so helpful and very knowledgeable on all equipment. Excellent customer service 👍👍 Arron and Dan are awesomeThank you allICON CONCRETE CONSTRUCTION

Great service, from the front desk to the shop They really took great care!

Great staff on hand always quick and ready with whatever we need. Quality equipment from a quality source. Definitely the best place for day to day rentals.

Last guy breaks the equipment and you find out when trying to use it, you get charged! Zero stars! Dishonest company

If I could give you zero stars, I would. I RESERVED a piece of equipment to pick up today. Took two days off work for my project, borrowed a vehicle to pick it up with, and when I get there they tell me that they dont have it for me. They reserved me the same piece of equipment at a different company but it costs twice as much. No explanation, other than they tried to call my work phone, (no one confirmed my contact number when I reserved the equipment and I was not at work today because I took the day off to go get this). Not happy, I will never try to do business here again. Do not recommend!

Rented a lawn thather within 30 sec. Quit working they came out to fix put the belt inside out .20 sec. Later came off again. I called they told me to just bring it back on Mon.no charge had to get the job finished so spent the next two &1 half hrs fixing it my self &then charged me 1 half the price after fixing there machine if I could I would rate them at a -8

Good people good service/support