I had the best experience buying my vehicle from Salinas Valley Ford. I bought a 2021 Ford Bronco, my sales rep was Bob. He was a pleasure to deal with and worked with me for several hours to get me an awesome trade value for my car and an awesome price for the Bronco. He was very knowledgeable and personable and is very easygoing & happy-go-lucky.I also had the pleasure of working with Kyle, and just like Bob he was eager to help, knowledgeable and went above and beyond to help out.A special shout-out also to Katie and Rudy.Would definitely recommend buying a vehicle from Salinas Valley Ford.

Called the parts department to purchase a part for my 2011 Ford Crown Victoria that is currently being restored. Once confirmed the part was in stock, they do not take payment over the phone or ship parts. Also will not price match other Ford dealers. I’ll take my business elsewhere.

Rudy and the whole crews awesome very professional.

$400 dollars to connect a sensor and tell me that I have transmission problems. Then they want another $5000 to fix the problem. This is the last time I go to this dealer.UPDATE: After paying Ford $400 to connect a sensor reader, I took my car to a local transmission center. They took a look and recommended a $150 maintenance service, which took care of the problem. Three months later and no issues. Ford wanted me to pay $5000, when all the car needed was a transmission fluid change and service. DO NOT take your car to their service department, they will rip you off!!

I visited for service only and cant say anything about their sales side. The oil change was inexpensive and offered a tire rotation and a visual break inspection. It was quick, and the people who helped me both on the phone and in person were very helpful and kind.

Steve and Alfonzo are a couple of professionals. These guys know how to take care of you. Very responsive and attentive. Highly recommend.

I have reviewed this place 2x and they delete my review. Go somewhere else, they will sell you a faulty vehicle if their pay day depends in it.

This is a family owned dealership and they truly make you feel at home from the time you step in. I like their honesty and how they will not compromise their integrity to make a deal. When you get a Ford here, you will be a super fan for life!! I am so excited to drive my new Ford Explorer Hybrid!!!

One of the best showrooms I have visited so far in CA. I am going to take a car from them, will review further on their service and dealings .

Great service and great staff.

Wow. This is one of the best dealerships I’ve been to in several years. I’ve leased or purchased 5 vehicles and this was by far the best experience ever.From our salesperson, Christina. To inventory mgr mark to finance and delivery. Everything was perfectIt’s great to know that a place like this still exists.I cannot day enough great things a VM our this dealership and its people

My girl bought a Bronco sport, all paper work done online. This was a great experience

I purchased from Bob Hoehlein in Salinas Valley Ford. I was deeply impressed by his professional and careful approach to every detail. Bob also did everything promptly and provided the best result possible. I see this purchase as the best experience working with the dealerships for years. I wish all that other dealers had the same level of service as in Salinas Valley Ford...Many thanks to Bob Hoehlein. Highly recommended 👍

Went in to purchase some car parts and a key fob (remote for doors and trunk). For the car parts they were nice and courteous and helped me find the parts I need and also showed me what some parts looked like that I wanted to replace but didnt know what they looked like. However when it came to the key fob a person made an attempt to help me for 5 minutes and after said 5 minutes he walked away to consult with a few others and made it appear to be a big deal as to why he could not program they key fob after trying for another 5 minutes. He then said there was an issue with my car and that they would need to service it. I asked the rate to which he replied we charge $70 dollars every thirty minutes. which is outrageous to charge for programming a simple key fob. Anyway I walked away disappointed especially because, when I tried to program the fob it took only a single try. Because this place had such great difficulty programming a simple key fob (and blamed the fault on my car) I will never be taking my vehicle to be serviced by this location ever. And I suggest you dont either.Two stars for the honest parts department. And thats it. And as for that service department they should hire people that know what they are doing cause I am not gonna pay for people to waste my time.

Best prices and rebates. Love Charlie😁 he is awesome bought 2 vehicles in 3 months.

👍

Their service department is efficient, friendly, and fair.

Nice variety of cars and trucks

Friendly Staff. I came in for service and the staff greeted me warmly and answered all my questions about the service being performed. They also adressed my concerns about my 5 year old battery by testing it. (It is still fine)

Got my truck I wanted

Great customer service in sales. Iris is the nicest sales person there. She makes your experience amazing. The thing that really sets her apart is her attitude. She just direct and to the point Thank you for everything. Oh I need to add this but I am a customer of Iris not any other sales person!! This year we have purchased 5 new vehicles with Iris. Amazing each time.

Paul Clark gave us excellent customer service when we bought our car. He is courteous and professional. Its great to have a dealership you can trust. We will go back here the next time we need a vehicle.

I needed help with my truck keys both of them were not working. They helped me and they provided excellant service.

Came in to purchase a ford Raptor we ran credit got approved the truck is no where to be seen we’re working out the deal I talk to the manager they tell me the truck has been traded with another dealership and that they were getting it back so we wait a week nothing within that time period we kept constantly checking in with them getting updated and they stop responding until we came To The Ford Store in Morgan hill DONT BUY from Salinas come on over to Morgan hill they went beyond to help us out and got us in the raptor great staff all around highly recommend

They really know how to treat people and very clean establishment. Nice lounging area.

Love this place. Charlie and Iris are Outstanding to deal with. We bought two vehicles today and the process was painless. They make you feel like family ❤️

Over the past few months, my car has had all kinds of little strange issues that needed attention quick. I tried to save money by taking shortcuts and letting someone else fix this or that. Still I wound up having to take my vehicle to the dealer and get it fixed far better and with no hassles. It seemed at first like the dealer was going to cost me way more but when I finished my experiment, it was about the same. This time I went to the dealer to get my 3k mile tune up. They did a great job and my little car is so much happier! Shes purring like a Serengeti animal! Haha! Saying that because thats what Im watching on TV right now. I hope you get my point and trust your dealer. If you live in the Salinas area and have a car that needs attention, keep it running well by simply making an appointment with Salinas Valley Ford. U will not be disappointed.

Took my car to do the service. At the office the girls are very friendly and also they did the work quickly. I didnt have to wait so long. Thanks Ford dealer and service.

Getting my car serviced for a long trip to illinois

I’m working in the area around Salinas and I came in because of a check engine light the service personnel greeted me and made me feel conformable, they got to my truck right away. Thanks for the great service. I went to Ford in Watsonville first and I would never refer anyone there because of poor service

I visited to starty new car search. I felt zero pressure from Rudy, the knowledgeable salesperson. He showed me several different vehicles, and although I had made it clear I wasnt ready to buy, and I was concerned about wasting his time, he insisted I had to test drive the ones I liked to really get a feel for them. He was right because they do feel different when you drive them, bit I just didnt want to waste his time. He was wonderful, and I will buy from him if a Ford or Lincoln is my choice.

My story: I made an appointment for the regular service and fix my (A. C) system, the time for the appointment was 9:00 am. They told me that it shouldnt take longer than three hours to have ready my car, because there were some customers before me, and they had to figure out what was wrong with my (A.C), I agreed and went home. By 1:00 PM I didnt receive any call, so I called them. They told me that no one has worked on my car yet, but my car was next, I was upset, but decided to wait more. By 4:00 pm I called again and received the same answer No one has been able to work in your car, but your car is next I told them I was going to pick my car.(I swear its true what Im about to tell you)I didnt take 30 minutes to get there, when I arrive at the main office the girl tells me that my car is ready. I was shocked! How its possible? I told the lady: So, you are telling me that you did the service to my car, diagnose the (A.C) problem and fixed it in less than 30 minutes and you are going to charge more than 300$? The lady turned all red, I was so angry. And if you are guessing that all the work they did in a rush was defective, you are right, they didnt fill the oil completely or rotate the tires or check the other fluids or wash the car. And obviously the (A.C) failed again. That was the last time I went there.

Great service experience here this morning. Every thing about this place seems professional and courteous. We got great service for a great price. They got us in on time and out in an efficient and well estimated amount of time.

Somehow, the keys disappeared from our old car. After checking around to see how much a locksmith would cost, we decided to just go to the dealer and see what they could do for us. I am very glad we did. The Salinas Valley Ford dealership. Representative did a wonderful job finding the right key. They ordered it and called when it shipped out to them. Because my husband was in the hospital, it was necessary to leave them on the dealer lot until it could be retrieved. After about a week or so, we were able to retrieve the car. It was a bit costly, but well worth it.. We love our local Salinas Valley Ford dealership!

I recently found the car I had been looking for (for 2 years) at Salinas Valley Ford. Its a 2005 BMW M3, in pristine condition and at a great price. Since I live in Charlottesville, VA (some 2800 miles away), I had to rely heavily on Ben Ramirez and Bryan Graves. Both were amazing to work with and made an otherwise stressful experience fantastic. Buying a car so far away without laying eyes on it or driving it is very risky. The honestly and straightforwardness provided by their team is something I will not soon forget! Thank you Ben, Bryan, and Salinas Valley Ford!

From start to finish the Salinas Valley Ford team was AWESOME!!! We have purchased our third vehicle from this dealership and we will return. Thank you Nick, Louie and David!!!! You rock!

Outstanding Service Department Well first of all i dont speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in because my car had a clutch recall. This young guy by the name of Anthony Andersen helped me. my wife needed loaner Vehicle he offered to give her one while they worked on her fiesta, to me that speaks on its own. Someone going out of there way to help a customer. Excellent service would definitely recommend it

The service department was ok. Nice and clean and they have some nice upgrades since the last time I was there. The service advisor was really helpful and knowledgeable. The biggest issue for me was the price. I paid over 20$ more than the one in Morgan Hill. The same exact service.

Bought a ford fusion I liked the car but the sales associate that helped made me regret it really bad experience promised to fix any issue after he simply said sorry i cant do anything I always took my car to get serviced always would get a car wash this past week I took it no car wash inspection list was half emptyUpdate 4-29-16I come to get my car serviced with an appointment I arrive first the short man attend another customer before me not bothering to ask who was there first every time I come I get bad experience I would wait but I have to get to workUpdate 6-13-17The customer service by phone and at the service department is great the girl was great took care of everything and the gentleman taking over my vehicle Im glad Ford has stepped into taking care of their customer service by far has been greatUpdate 8-16-17Scheduled my vehicle for the second time on battery drained last time I dropped it in was Nov 2016 not even a year and Im looking at about $150 last time I had warranty now I hope the technician can let me know whats the problem after looking up many people having the same problem of some Ford vehicles special the fusions it was crazy to know a guy in less than a year and a half had to replace his battery 3 times idk more details but thats crazy 😔

I GIVE THEM 5 STARS SANDY IN SERVICE IS AWSOME AND CHRISTIAN WHO HAS WORKED ON MY TRUCK IS HONEST. THATS WHAT I LIKE ABOUT SALINAS VALLEY FORD HONEST PEOPLE. THANK YOU

Awesome 👌

Good Cars friendly people good very good prices

I purchased my first car from SVF in the 90s and have been a loyal customer over the years. Recently I purchased a new Mustang and had another great experience! Every step of the car buying experience was smooth and easy. Everyone is friendly and helpfull. Iris in sales and Charlie sales manager are both awesome! The positive experience carries all the way through to their service department. A great place to purchase a new or used vehicle!

Great service and treatment from the entire staff. These folks know how to help buyers/leasers get into a new car without putting you through the ringer. The majority of communication over model, style, features and monthly payment was done over the phone and via texting. The only visit we had to pay to the dealership was to finalize the numbers and sign the financing. No pressure, no BS, no after-the-fact costs or fees. The out-the door monthly payment we were quoted over the phone was the same figure on the paperwork we signed. Lastly, all the staff were polite, very accommodating, and eager to see we got the best deal Ford was offering on our car. All in all, this was by far the best car purchase experience Ive had in over 50 yrs. of car buying. Highly recommended!

Spent several thousand dollars at different shops in Monterey county. This is definitely the only place Im taking my Ford 7.3l. Not only did they catch a recall that another Ford dealership didnt, they cleaned my dirty turbo and resealed it even when I said I couldnt afford to rebuild the turbo. Best mechanics and service staff. Dont take your Ford anywhere else.

Always helpful and pleasant at the service counter. Thorough service for lower prices than surrounding businesses. Impressive!

Nick was outstanding...they agreed to a price before I drove 3+ hours to pick up the van. They filled the tank even though I didnt ask, since I drove all that way. Truly outstanding service.

Super thoughtful staff. Car died and I was towed in, the staff saw me quickly and were thoughtful and professional. Special thanks to Johnny who went above and beyond.

Went to buy a new car and the used car guy tried to steal my car as a trade in. If you want a fair and honest deal turn and run as far away from this place as possible. The sales staff on the other hand are very friendly and seem very genuine.

I purchased a 2014 Ford Focus St from Salinas Valley Ford Lincoln. As soon as I was on the lot I was greeted by Nick Romero and asked how I could Ford be of service. I explained to him what I was interested and he was knowledgeable about The Ford Focus St. After I had made a decision He introduced me to Rafael(duke) He took care of the process which was smooth. After I had agreed to buy the car and I signed all the necessary documents with David, Duke explained all the function of the car and made me feel confident in being able to drive the car of with no questions.

We ❤ our customers. Is what they claim. But I learned that only if you buy ford amd bring in ford to be serviced. I have been buy from ford for quite along time. Three frod vehicles and one used chevy trailblazer. They told me that they would not have chevy tools to fix whatever might be the be the issue. From this experience with service department turning me away once I mentioned what vehicle needed maintenance has disappointed us and changed our feelings of staying with ford for the next purchase. Our daughter is almost sixteen and we were planning on getting a new vehicle after finishing pay off our third vehicle off within two more years. But we are now goinging to another brand for our next purchase. Overall the ford dealership is an awesome buisness that has freindly and understanding employees, just wanted the service department to make me feel as they way the statement they have posted. We ❤ our customers. Just my experience with the service department, ford dealership is a great dealership to purchase from.

Took the car for a recall and oil change. The battery was check off as green but I can tell they didnt because the battery exploded. It had a lump in it. Now Im stuck in the middle of a parking lot

Good luck trying to find a parking place anywhere near this place then plan a wait once you get parked.

Loved visiting this dealer to service my car. They were friendly and quick with their service. I will definitely be visiting again.

Service was quick. I had t wait maybe an hour for oil change and replace the battery. The lobby where you wait is comfy, has popcorn and bottled water for customers and a TV. Staff is courteous, helpful, answers questions and keeps you notified on the progress of your vehicle. Thank you.

Low pressure new and used car salesman who provided good information. Ask for José who is new but good to work with

Not happy at all with their service department. Took car in for an airbag recall. Everything woked great before taking the car in for service. First, the heater stopped working. And now the clutch is slipping. Making a horrible noise. Coinsidence?? I dont think so!!

Went to this place and bought a used car for my grandmother. Paid cash in full. Told the finance guy when I was doing all the paperwork that the brake light is on and I want that fixed. He said that the car has been through safety inspection and if there is something wrong they will fix it. Called them 2 days later and had set up a time to take the car in. They took it to the GM dealer and have them fixing the problem. They even gave my grandmother a loaner car until hers was fixed. Great place that will take care of their customers. Thank you for honoring your word.

Excellent customer service!!! See Iris. She is a sweetheart, and will work to get you the best deal possible.

I recently made a purchase at this dealership, and I gotta say the only way I wouldve been more satisfied is if I left there w/ a new Ferrari, paid off, and Kate Upton in the passenger seat. Friendly and knowledgeable personnel, very determined to make your experience the best, which they certainly did. I felt like a million bucks afterwards and I would highly recommend this dealership to anyone looking for purchase a new set of wheels!

Came in On a Saturday for parts. One guy working, waited 20 mins while he helped someone fix a mirror on the parts counter. He finally acknowledged me, gave him my VIN number and very specifically told him the one part I need. Told me to wait, walked in the back and answered 3 parts phone calls while I was still waiting at the front counter... Writing this as I am still waiting, he’s now dealing with the techs at the back counter and I’ve been here over 45 mins... Of I didn’t need a factory part today if possible I would’ve left already...

(update Sept 2018)They gave the car back and didnt even fix it.... They said there is nothing they can do because I cant afford a new engine and my warrenty wont cover it. .... They said the car can still be driven safely so I did.... In August the transmission went out and the battery died... The car is not sitting in my parking lot because I cant afford to fix it ... Worse car I have ever owned.July 2018Worse experience ever... I bought a 2014 Ford Fusion on January 31st. Everything was perfect and it ran great, until May 9th when I brought it in for an oil change. They could not perform my first oil change because they found antifreeze in the oil..... So they asked if they could find the issue and any potential damage. It has been a month in the shop and a complete tear down of the engine. The car need an entire new engine and they said my warranty will not cover repairs because they cant find the cause of the problem. On top of all this they are blaming me saying i put the antifreeze in the car, as well as saying someone else might have done it. Now they want me to pay for the cost of installing a new engine in a car I had for less than 4 months and less then 1000 miles.

Great service.

This review could go on for pages. The agony I have experienced is unbelievable. Stay away your soul may be damaged

Nice cars

I Will never in my life buy another car here. They sold me the car at the price on the price tag. They did not want to negotiate with us, didnt lower the price not even $100. We took it after we looked for it in all the car dealers around and no one had the car I wanted, we didnt have other choice but to buy it from them. Do you research because on top they didnt want to negotiate the price they add a bunch of stuff that you not even need, we took everything off and saved us about $1000, that made them even more upset. We were unhappy, they were unhappy about the process.

Ive been going to Ruben Reynoso At Salinas Valley Ford Lincoln for the past 2 years, the one time I decided I would go to a different dealership that was closer to my work I absolutely regretted it and came running back to Ruben at my next service. Their waiting lobby is open and comfortable, they have free WIFI and offer some drinks. Ruben keeps me informed on everything thats going on with my car - he understands my financial situation. Ive had only the best experiences here, everyone is welcoming and friendly. Its the best best car service Ive ever received.

Bad experience.Minimum details of a new car were left in Areglar and did not comply.

Erika helped with our service really helped with letting us know what our warranty covers for service. One of the better For Dealerships I have dealt with!!!!

The worst service experience of my life. Im not really sure where to start. I have a Lincoln MKZ that is still under warranty and made an appointment with the service department at Salinas Valley Ford Lincoln for a recall and for an oil change. I dropped my car off and was really disappointed by the attitude of the service rep. As if getting my car serviced was an inconvenience to her. It was strange. I spoke with her a about a small tear in the undercarriage of my car and asked if they could cut away a small piece of it that was hanging down. Something that another dealer had offered to do for me, but I had just gotten the car and was unsure what they were talking about. Anyhow, I returned to pick my car up and when I left the dealership there was an extremely loud thunk and a very loud rattle. I pulled to the side of the road and couldnt see anything. I got back in and drove back to the dealership at about 5 mph. Dropped it back off. This was the first service Ive ever had on this car. I called the following morning and asked the service rep not to drive the car without looking at it because something was very wrong. She told me she was going to drive it with her service guy. Not OK. She later called and told me it was just a loose bolt. Also, a lie. It was FAR louder than just a loose bolt. Also, she had removed my entire undercarriage. I have employees, and I work a lot. I bought the Lincoln because there is supposed to be better service. I have no idea what damage was done to my car. Worse, there is rattle and vibration in the car if I go over 60mph that was not there before I took the car in and they are telling me they cant get me in to fix it for 3 weeks.Save yourself. Do not take your car to them. Dont trust them.

Friendly people, honest dealership. I was very impressed by the staff here, and I would recommend Salinas Valley Ford Lincoln with no reservations whatsoever.

People are very nice and very helpful and do a very good job service seen taking care of your vehicle

Went there looking to buy a vehicle, they showed me 2 and then just lost interest and just told me to contact them if I was ready to buy. Returned ready to buy with my trade in and the same thing happened. Took about 20 min to get a sales associate to help me. Looked at the cars I wanted but for some reason they thought I was not ready to buy. I left and went to The Ford store in Morgan hill and purchased my Focus st there with no hassle. This was the second attempt first time I was going to purchase a flex and same issues. That is the reason I do not buy locally.

Went to service area and front lobby. The staff was friendly and helpful but took them a while before I could approach and ask a question because there was only one person

Never had a bad experience here. Also there is room to drive around while looking! Large area

Horrible place! They will not hesitate to lie for a sale.. Nick Romero including the manager George Ramirez couldnt be anymore rude and unprofessional to the point of yelling over the phone for no good reason other than to cover for eachothers ass. Dont waste your time with these guys who arent really looking to help.

Ask for Adrain Angulo good salesman he will find the perfect car for you and is such a good help

Compare to.the other dealerships this is lucking the facilities and amenities for the customers. I visited twice and the sales person was smelly, I get it it was a boy but still BO is not acceptable. The team had no knowledge of the online pricing.

Great place for a new car! Very friendly and helpful! Definitively will be back when its time for another car!

I purchased a 2015 F-150 from this dealer in January and the sales team was very good. I have had an issue with poor MPG (only 14.9 ave) and I called Ford in Detroit and they gave me a case # and instructed me to take it to the dealer to have it looked at because it is not even getting the minimum (17mpg). I made an appointment to the service department and it was unorganized and nobody seemed to know what to do. Why make an appointment if you have to wait for a half hour to be checked in? They called the service manager to explain that they have no way to test the vehicle and can;t do anything for me. He tried to explain several scenarios of why the poor gas mileage and just seemed irritated to talking to me. Because of my experience with your service department I will be taking my business to the seaside Ford dealership and I will encourage my friends and family to do the same.

Extremely professional courtesyTheres a lot of Ford dealerships across the country that and learn a lot from Salinas Valley Ford

The service department will never return calls. I been trying to get my car serviced there for a month when the part needed should take only two days to arrive. Poor service!

Parts department people really know their stuff

Just bought a 2017 Escape.Was very disappointed that it took 4 hours to complete the transaction.Spent about an hour with the salesman to agree on terms. OKWaited almost two hours to see the Finance person! WhySpent about an hour with the Finance person signing papers. OKThis is unacceptableThe Salesman and Finance person were excellent.The two hour wait between seeing the Salesman and Finance person was unacceptable. There was not that many people in the dealership and Management did not seem concerned about the long wait and could not offer a free oil change to compensate for my long wait.This is the forth car I purchased from this dealer and never experienced a wait like this.

Great place to buy a car very helpful look for Darryl if you want good help.

Excellent

Terrible customer service during and after the sale. Knew what we wanted and it just lagged with finance and initial paperwork. Ask for a full tank of gas or theyll let you drive off empty, they said it cuts into their profit. Yahoo so does me not buying the car there. SHOP ELSEWHERE...

Great place good selection Ask for Nick Romero great salesman

Requested some additional info and pictures of an advertised vehicle. They never contacted me back and then raised the price. Dont trust these jokers!

Great service---Fast, courteous, complete. reviewed everything with me, Never a problem. Thanks!

Was on hold for 10min 56 sec then manager put me on hold i said enough i would like to speak with General store manager & i was sent to voicemail, VERY UNPROFESIONAL CUSTOMER SERVICE. Jose was the only respectful person there thank you.

Great car buying experience! Changing the way things are done! See Javier

Bad service we had a deal going on and next thing you know they sell the vehicle & don’t update me on it . Very bad service wouldn’t shop here

They have awesome service Im satisfied

The whole staff at the Salinas Ford been pretty nice to me Im trying to get me the best deal I can get on a Ford Fusion

Great selection of new vehicles and their staff is top notch.

Lots of cars and trucks to chose from Iris Sullivan is a great sales representative

Great place to buy a car or have work done.

There are three major Ford Lincoln dealers reasonably close to me and I ve found Salinas Valley Ford Lincoln to have the best service. Not only is the mechanical service thorough and precise, they also treat you as a guest; and, unlike order Ford Lincoln dealers who promise to wash your car but don t--SVFL has never failed to deliver on this courtesy. As a customer service professional I know good service when I see it, and I am happy to give SVFL my highest recommendation.

Typical over priced,got car stolen from there years ago, didnt even care. Hires parolees for car detailing.