Is good service they take care of you right away

This place is garbage. I walk in the store. Only person there and 3 staff ppl..the lady tells me I need an appointment because of short staff....turned around and left to best buy.

Our rep Angel was awesome! He was so helpful, and straight up with us explaining the differences between the phones and how upgrading with the trade in promo works. He got me the 2 phones that myself my daughter wanted and was just overall super helpful answering all of my questions no matter how dumb they sounded lol. Thank you Angel, you are an awesome sales rep!

Went in at 3PM to purchase a MIFI full price (not finance or lease) and walked out around 6PM.We were asked for a $400 deposit 😂 so I said WE CAN GO TO BESTBUY and purchase the same thing without a deposit (I was irritated at this point). Sales rep tried to tell us that it’s because it’s for business. I said to him we shouldn’t have to put a deposit since we’re buying outright AND it shouldn’t take THREE long hours to finish the transaction. He obviously think we were dumb 😆Not a fan of financing nor leasing, especially dealing with crook sales reps. I’ve also reported the transaction to corporate with sales rep ID. Personal or for business, STOP running credit scores without informing customers first. Ask for their permission!Oh! And we were also lied to for their “monthly service” to keep the MIFI “working”. “If you want no lines attach to the device, you’d need to get the $90 per month plan. If you want something cheaper, we would need to activate a line.” So we chose the $90 per month plan because this is our first time of purchasing a MIFI device.After contacting corporate, we were apologized to for this sales rep unethical behavior and mentioned they’ll do a follow-up interview. Now our monthly bill went from $90 down to $45 with NO line attach to the account.I thought about switching from TMobile to Verizon, but after what I encountered personally - I changed my mind.

All they know is how to sell phones. Customer service is a foreign phrase to them.

The service is getting better but still long wait.

Nice staff easy to make payment

If you dont have an appointment they wont help you. I have been going there since they opened in that shopping center...3 locations now. Probably not going back.

With great and kind service felt so natural, it was so casual & was making an upgrade a relatable experience from Carlos

Despite COVID, we received excellent service at this store. We purchased two iPhone 12s online on Verizon’s website and had trouble activating one due to a SIM card problem. Our agent replaced the SIM card at the store for free and had the new phone activated and working perfectly in under 10 mins.

Dont call the number... worthless. Most expensive service and you cant even reach a live person. Automated service gives you so many options i just wanted to speak to a live rep... BS I wish there was 0 stars

They helped me with a very difficult problem very fast and efficiently. I am recommending Verizon for everyone

Great customer service. Sometimes theres quite a wait but its definitely worth it.

Went to go buy 2 phones in store which employees are pushing for online orders which I get because of covid. But I hated the fact that orders doesnt go through for same day pick up. I didnt want to have to drive back the next day when we live 40 mins away. They ended up helping inside but it cost an additional $20 per phone just to activate in store. Also, they are selling screen protectors but cant install it and recommend another company on the other side of the street to install it for additional cost. Its just an inconvenience.

This number is garbage if your trying to call this store

Girl had attitude from beginning, reset my iPhone, now Ive lost everything, contacts, pictures, apps with banking and investing information. everything!!!!! Maybe if she wasn’t on her phone

They always treat me with respect, and answer my question, and are very helpful

The staff wasted my time. I came in looking to upgrade my phone and asked for a 64g iPhone 11 but told me they had none in stock and asked if I wanted a 128g instead for $2 more a month. I politely declined this offer and told them I could wait, but the staff later went to the back to double check for a 64g and they ended up finding them.

I waited like 30+ minutes to exchange a phone. It was all worth it. Sometimes being slow but having amazing customer service goes a long way (for the record there were 6 people ahead of me). My 5 stars are for Carlitos and the gentlemen by the door on Saturday 12/14 evening (I didnt get his name). Thank you guys for being so friendly. Your customer service skills will keep business booming. Ill be back here instead of calling customer service over the phone. You guys are awesome!

Made a appointment with three of us at their suggestion then didnt let us go in, just gave us a phone number that took days to get through. I bought a new version iphone11 & they wont even give or sell a sim card. Not happy. Last phones they sold us had no sim cards either.

A very helpful woman fixed my tablet. Salinas store so far so good. She didnt try to sell me anything! Miracle.

Naomi was greatVery helpful and patient with us

The waiting is horrible, but the service and products are fantastic. Great Job taking care of your customers. Wish you guys will add a bathroom for those long wait. Love this place.

We showed up with questions, and left satisfied with 90% of the answers. I tend to be volatile when confused, and George smoothed my ruffled feathers, helped us with a program upgrade, and was friendly and fun to talk to. I may still have issues, but now I know they can be addressed and hopefully, solved. Thank you.

Great service, but I was there for a while. I had an issue that Verizon I recommended that I go to a physical location to resolve. The staff was friendly and was very helpful to solve my problem. I would definitely go back here.

This place is HORRIBLE. I got there 15 minutes before closing to pickup an item for my wife under her business account. I was not an account member so they said i couldnt pickup the item. I told the guy greeting people, she is calling to add me and it will get sorted out. He smiled and rolled his eyes saying yeeaah we close in ten minutes. If shes calling, shes calling a call center and people are working from home so like i said, we close on ten and there is nothing we can do.Wife called and got me on the account with 2 minutes to spare. Hey dude, you are not a club bouncer, youre a salesman at Verizon. Also, if a customer comes to your store with minutes to spare, shouldnt turn them away like you did with others.

I think they could be more helpful in getting phones set up. It is great to get service from someone in-person rather than tech support.

They easily assisted my daughter with her defective phone, swapped it out as needed and she hasn’t had a problem with her phone since. Last Verizon store switched her defective iPhone 2 times and she kept having the same issue. I advised her go to another store because the last store may have received a bad batch of iPhones and sure enough no more issues.

Our way to the store. Verizon app crashes regularly. Calling 611 just send me to the app that crashes. You must not want my business.

When me and my wife walked into the store we felt very welcome the Reps there were very helpful respectful and talkative the lady that helped us was very kind and helpful her name was Joanna Santa Cruz very nice and beautiful attitude nice personality very easy to talk to really respectful enjoy talking to her hoping to do business with her again

Nice employees. No hard sales & helped with what I needed.

Outstanding as usual, always able to answer our questions.

Couldnt go in but VERY helpful and friendly

I upgraded my phone online and chose the pickup at store deliver option. Huge mistake. After arriving at the store I got put on a waiting list to pick up a phone that I already paid for. After 20 minutes a sales associate spoke with me and spent an additional 20 minutes trying to convince me to change my plan when all I wanted to do is pick up my phone.I recommend against the store delivery option when buying or upgrading a cellphone.However, Verizon Wireless is a great cell phone company with great service!

I received unbelievable customer service from Giovanni. He went over and beyond to help me retrieve personal data I thought I lost when I upgraded my cell phone. The one on one service I got from him was like no other. He is truly a professional customer service rep! Thanks

We have purchased several phones, and, most recently, an iPad, from this store. It is very clean, spacious, and well managed. Employees are attentive and helpful, and the manager was very nice. Will definitely purchase all of our Apple/Verizon devices from this store only going forward. Thank you!

Horrible they love to tell you one thing and do another added to $70 to my bill and never give me credit like they were supposed to I will be calling them shortly to fix this but I feel like they’re always scam artist and they’re worse than a car dealerships. Really watch your bill because they are sneaky and liars

Very good with great customer service. They speak both English and Spanish. Patient and calm to speak to people that need help.

Great customer service!!! Efrain was very professional friendly & knowledgable.

Not too great if youre looking for a cheap single line but great for 4 or more lines.

Employees working in this place are awesome friendly and helpful!!

Yes its a nice place they take your number and you can wait your turn.high pressure sales environment I just went in to buy a phone and they tried to sell me a speaker and repair accessory for my car like whatever Im not spending money on that but I got what I needed which was just a phone.

Going into this store causes me great anxiety! After 17 years of service, Im almost completely free of them! Only one phone, out of six still with Verizon. I jumped ship and went with AT&T.

We went into Verizon to review our current options. Everything inside the store, all the signs and phone stickers were in Spanish. If you dont speak Spanish good luck reading what the products are. I think the Verizon store is confused what country they reside in

Went in to have them redo activation on my iPad, because when I bought it at another store it didnt go through properly and I had no service.Walked out to find they added insurance to my tablet line without my authorization.Not cool at all.

Honestly its just unprofessional. Waiting 20 minutes to just get told to call customer service to get help on my issue 🤦

Its Verizon. Love the products but hate the cost. The service and knowledge provided by the staff is top notch.

The employee that helped me was very helpful and kind.

Be aware the lifetime warranty glass is a lie paid 40$ for nothing not being charge for replacing the broken glass $10 dollars really upset about hidden fees though Verizon was better than sprint but after becoming a customer they dont care about you

Phone was stolen, went in to have them deactivate it and help me file a claim. They wouldnt deactivate it. Only gave me the insurance number and sent me on my way. Called Verizon support and they did everything for me and were friendly.

Joanna is always amazing with excellent customer service. 😉

Awesome They get you OUT OF JAIL even without BAIL. $100 Go Pro Bail bonds Salinas

I have been having software issues for more that a month. I have traded phones and upgraded all the way to the IPhone 7 and I am unable to see my pictures and video on my computer. I will have to be making my 3rd trip to the store. I am very dissapointed.The people are very nice - its the newere equipment that has a lot of bugs to be worked out.

My visit today was pretty quickPicked up the new S8+ and was in and out in 20 minutes.

Unsure, posted to wrong store

Did not get any help when I walked in. After 5 minutes I had to approach an associate and asked if I needed to register. Gave them my name and # was told to wait a few minutes and that someone would be with me in a few. After 30 minutes of waiting and walking around the store. I gave up and left. Awful lack of service.

Great customer service support, everyone in there have great customer service

I appreciate the great service provided by Angel .

I had to pay my bill and realized this location doesnt open until 1100.

I had a great experience wonderful customer service

Was in and out quickly. Only down side was they dont open until 11.

Fast and efficient service, gotta love it 😃

Customers service is Bad need 2 train ur help asap

Salinas Verizon store is the worst ever you go there you need to take your breakfast lunch and dinner cuz its going to be a long wait if you get a good customer service rep which there are some make sure whatever youre signing you get educated on because they move stuff around they move payments around and its a rip-off its the worst cell phone I am on the verge of a heart attack because of this place

Surprisingly good they do have a system for logging you in that allows you to not have to vie for space in a line you can leave and come back once they text you.

It was okay, for my first time in. Will rate again when I return for a purchase!!!!

Great and friendly customer service. That is all I want when I walk into the store.

Waited then found out they deleted me from the list so waited some more

I always feel rushed here if not rushed like I have to wait too long even just to buy an accessory

Excellent staff and service., kodos to Roger who helped fix my phones problems A++

Roger was friendly and professional. He helped and resolved the problem.

Had to get my phone activated and didnt take long at all. Was helped right when I walked in and they went above and beyond with my service as always.

I just dont like coming here . However to be fair, I did get great service and the guy who helped me got me pointed in the right direction to get my problem with my slow phone issue fixed .

Love there costumer service

They say one thing, you call customer service and they tell you another thing about your plan. Idk who it is or what is going on but Verizon needs to give out a paper showing details about the plan they say no hidden fees I hope I dont see any in my plan

Excellent service! The only thing I find odd is that all of the advertisements on the window and in store are in Spanish...

Staff member who helped me was fantastic.

Great Customer Service!

This stores Manager Isaac has harrased my son twice, regarding exchanges. I just reported him to his supervisor and customer service. I Dont want to get into detail about this manager, but you should avoid this store!!

The service was awesome.

They were helpful

Roger is the man just ask for him

We have had Verizon for many years. Employees are always very friendly

Great service

They have more employees than customers I gave up after waiting 15 minutes

Great service and location

Always busy! Never enough associates to help!

It always sucks going to your store in Salinas

Just paid bill.

Needs more staff!!

Good service!

So I walked in this store to do a return

The best

Positive experience

Expect a long wait.

Great store

It was really disappointed

Good store

Great service

Jorge was very through