I would like to recommend Quality Billiards to anyone considering purchasing a pool table for their home. The level of customer service I received was top notch! I dealt mostly with Josh and Sarah, both of who were extremely knowledgeable and a delight to work with. I had requested a Boise State custom cloth and it came in looking absolutely amazing (maybe not so much if you are a Utah or BYU fan...). The delivery/install team also did a terrific job getting everything installed and positioned correctly for my specific space. My basement is finally complete! Thanks again, you guys!!
I went into Quality Billiards knowing that I wanted a pool table but not knowing anything about them. They helped me narrow down my options and I took a few weeks to decide with no pressure from them. The purchase was very easy and they gave me lots of great accessory options with my purchase. The shipping took a few months which they told me about. Installation was super quick and the installers helped me see the correct placement and how the process worked. They were in and out and we have a great table that looks amazing and is exactly what we wanted! The employees were very knowledgeable and helped me feel confident in what I was getting. I look forward to shopping there again!
We wanted a good billiard table and this place came up high on a search so we contacted them. Josh immediately sent an email with quite a few of their pool tables with prices. Talk about service! Despite how busy they are, we were able to talk on the phone and pick out a table we wanted. The even better part was how soon we could have it delivered. It helped that the one we wanted was in stock and in the store.We had the pool table installed 5 days after ordering it. The installers were professional and respectful. We were very pleased with the results. Would highly recommend these guys if you are looking for a quality billiard table!
Quality Billiards is AMAZING! A true One-Stop Gaming Shop for all of your Entertainment needs @ your Home, Restaurant, Party Place, etc. We needed to Outfit 2 Vacation Rental Properties in St. George and Josh (owner) dispatched a team quickly to deliver & install both homes. They thought it would take 3 days to complete and did it in less than 2. Very through, professional, & detailed. Their NEW showroom on State Street is fantastic! Will be back again & again! Thank you QB!
They are a great resource. I will recommend them and go back for supplies and/or any additional Game Room entertainment options.
I had an amazing customer service experience in addition to access to the highest quality products. The owner, Josh, was patient, honest and trustworthy when it came to choosing our billiards table. We didnβt go in for anything else, but during our trip we added a classic pinball machine and didnβt look back! Robert and Sarah were super knowledgeable and helpful as well. Delivery was seamless. I am sure we will go back in the future, and highly recommend to anyone looking to fill their game room!
The store was a great place to see and touch the product we wanted. The price was great and the sales associate was great.The delivery started off very well but at the end they left staples in the carpet that we keep finding and didnβt cover the bottom of the pool table when drilling then left the debris on the base.They covered the floor when drilling but then picked up the covers without rolling them and the debris went into the carpet.So everything was great except for the finishing of the delivery.
Very friendly and willing to help with my requests. I was trying to match a shuffleboard to our pool table. Josh was able to locate and saved us $$ on the cost vs. other companies. Easy to work with and installation was smooth, the contractor kept the area clean and checked with us to make sure we were 100% happy prior to them completing the job. Thank you Josh! I enjoyed working with you and LOVE the UTES pool table in your showroom!!
Great selection. Knowledgeable sales team. I was indecisive on a few items that I was considering, they were patient and answered all my questions while not being pushy in the process. My βgo toβ for all future man cave purchases.Highly recommend. Sarah was great to work with.
These guys are awesome! We picked up our first pinball machine here. Their delivery and setup was easy. I recommend them if youre in the market
My family bought our first Olhausen billiards table from Quality Billiards close to 20 years ago around 2002 and have had nothing but the most pleasant experiences with them. Through the life of that table we have moved twice and they have been an incredible help, moving it for us so we could protect our warranty and reassembling it for us, giving us peace of mind every time. I have recommended Quality Billiards to countless friends and colleagues over the years and plan to continue doing so in the future. They get it done when they say they will, they do it right, and they take great care through the whole process. Looking forward to another 20 years of giving my business to the good folks at Quality Billiards!
Excellent job of repairing my pool table, which had popped a seam in the slate. It was a complex job (see photo) and Joe & Travis completed the task effectively and efficiently. They arrived on time and cleaned up after the job was finished.
I had a great experience with Quality Billiards the moment I stepped foot in the place. The owner was there so I was given the tour of the place. From the Foosball Tables to the Billiard Tables to the Arcade Games. Due to the size of my downstairs I went with the Tornado Sports Foosball Table. The wait for it to be completed from scratch took longer than expected, but I was in no hurray. Once they delivered it, they put it together in under an hour. Very sturdy and wonderful craftsmanship. Highly recommend Quality Billiards.
Quality Billiards just set up our antique snooker table. All of the people in the store were very helpful and gave lots of good information. Robert, the manager, was especially knowledgable and willing to take time to answer questions and teach me details about the table.The crew that came to our home and did the installation were extremely pleasant, skilled and willing to go the extra mile to insure that the table was in great shape when they finished assembling it. They showed they are craftsmen. Thanks guys! We appreciate your great work. Bill
Just had the best experience with Josh! Great communication, quick transactions and always very happy to help out with any questions.You canβt go wrong with Quality Billiards & Game Rooms. Trust me Iβve tried many other dealers. This one is by far the best.
Quality Billiards disassembled our vintage Olhausen pool table in preparation for the re-model of our home. They were prompt, efficient and friendly and overall our experience was great. Look forward to having them re-assemble and re-cover it when our home is finished.
Quality Billiards is the best! I purchased a Mandalorian Premium pinball machine from them and they were easy to work with and made pickup fast and seemless. I was so happy with the service and friendly staff!
Overall great experience with the sales team. The installers did crack some boards during install and did not say anything but after I called about it they ordered the new parts and repaired it.
Arrived on time, wore masks and set up the ping pong table correctly. They were careful bringing it into the house, no damage. I would use Quality Billiards and Game again.
I was so impressed when I entered QB and saw the variety of options for our Game Room. You could get pinball, darts, pool tables, shuffleboard and arcade games all looking brand new and ready to come home. The employees were all professional and helpful. Definitely recommend this store for anyone looking to furnish their basements and game rooms.
Purchased an 8ft pool table with accessories. Josh and team were very helpful at showing us the different models and helped us pick the right model at the right price. Installation happened within a couple of weeks for us. We have had a couple of minor issues with the table, but guys were sent over quickly to resolve both times.
Great customer service and very knowledgeable staff. We bought a pool table and it was delivered and installed very quickly. Easy process and I wouldnβt go anywhere else!
Great service from start to finish. I ordered a ping pong table and a bubble hockey game from them. The hockey game was backordered, but they kept me updated through the process and actually came in sooner than expected. Will return to them when I need more games.
I ordered a pool table and a portable Ping Pong table for the top! I appreciated the experience I had with Quality Billiards, they communicated will, the delivery and set up was great and we are enjoying our new table. Thanks guys!!
If you havenβt had a chance to check this place out, you should. The customer service is top notch. The staff goes above and beyond to help in every way. It feels like an adult playground, youβll never want to leave. They have pool tables to suit every budget, but it doesnβt stop there. They literally have everything you could ever dream of having in a game roomβ¦.shuffleboards, foosball, pinball, poker tablesβ¦the list goes on and on. Do yourself a favor and come check it out.
I recently purchased a pool table and shuffleboard for my home. Josh was great to work with and the product quality was fantastic. I felt like it was a great value, delivered on time, and we have had a blast using it. Great job!
I bought a Presidential pool table from Quality Billiards and could not be more pleased. Josh and the entire QB team provided great customer service and helped ensure a seamless process from start to finish. They even stored my table for considerably longer than expected due to delays in construction. The installation crew was very courteous and provided additional tips & tricks once I was up and running. Great experience - I would highly recommend Quality Billiards.
Great selection and helpful staff. Excited to see our custom pool table in a couple months!
From the moment I walked in the door of quality billiards, I had a 5 star experience. Josh and Robert are two of the most knowledgeable people Iβve ever dealt with in their field. Sarah helped me a couple of times over the phone. The entire process was seamless and enjoyable. Not one time did I feel like I was being ripped off or pressured into spending more money. The delivery process was easy and convenient. The installers were polite and professional, and extremely respectful of my space and needs. I would recommend quality billiards to anyone looking for the perfect gaming experience. 10 out of 10. THANK YOU QUALITY BILLIARDS!!!
Everyone we spoke with was very knowledgeable and friendly! Their product selection was huge and we will definitely be using them again! 100% recommend!
We purchased a pool table from Quality Billiards a month ago. From the time we walked into the showroom to delivery and setup, customer service was impeccable. The whole experience was stress free. The installation crew was very courteous and knew what they were doing. Excellent experience all around.
They were great to work with.Very happy with our purchase.
I have received prompt and friendly service in my interactions with Quality Billiards.
Josh and his team are great. They run this store as it should be ran. What I mean by that is they let you touch and play everything. They arent staunches about playing the floor models. They encourage it. The staff is very very helpful and knows their products. I purchased a pinball machine from them and have no regrets about buying it here.
These guys are awesome! From the moment I stepped into the store to the moment my pool table was finished setup, I can only say great things about Quality Billiards. They made sure they understood what kind of table I wanted and gave me plenty of options to choose from. They were also very quick to come install the table. Would recommend. 10/10
We had a great experience with Josh and his group. They took very good care of us and our table. Will use them again.
Have you ever had a customer service experience and absolutely everything went flawlessly? If you havenβt experienced that, you will at Quality Billiards. The staff is helpful, knowledgeable, patient with people who canβt decide on a felt color, communicate every step of the way and deliver exactly what they promise. Amazing experience!
Josh at Quality Billiards made making our game room setup easy and one stop. We purchased a pool table with ping pong top to be added, skee ball and digital pin pall machine with thousands of video games and pinball games available! Everything was of high quality and looks great. Took a couple of weeks to get all items in and delivered. We paid to have professional delivery and setup well worth the money. They did a great job setting everything up! We did have one malfunction on our pinball machine and Josh came up personally and spent time repairing it. We will go back again to purchase more items and I would highly recommend them to anybody!
Great product layout in the store, the staff are very knowledgeable and will help you create an awesome custom game room.
Had a great experience easy staff to work with knowledgeable With lots of creative ideas thank you so much
The showroom was awesome and the representative helping us was friendly and knowledgeable. The guys who delivered and installed the pool table were friendly and knew their stuff. They had it put together in 2 hours! We had a great experience with Quality Billiards!
Quality Billiards has a great selection overall. They are great to work with, responsive and prompt! I would definitely recommend them!
The workmen who moved and re-felted my table clearly take great pride in their work. Not only were they professional; but friendly, careful and very detailed in their workmanship. They took time to explain things and showed me areas that needed correction from poor work before. My table looks better than ever! I really appreciate the service in a world too fast paced and too interested in the quick flip. Thank you.
We recently bought a pool table from Quality Billiards and love it. They did an excellent job of installing it. They were very helpful in answering our questions. And we especially liked that they helped us without ever making us feel like we were under pressure to make a decision about anything.
We are very pleased with our new pool table and air hockey table. Great quality for a great price. Sales people were very helpful in helping us find a table that would fit our needs, wants, and budget. Never encouraging us to βbuy upβ but focusing on what was best for us. Installation crew was kind, informative, and very professional. Looking forward to purchasing other items from Quality Billiards in the future.
Josh is the man. The women at the front desk was amazing as well. Donβt go anywhere else. Will recommend to friends.
Josh was so hospitable and took his time helping us find the right set up for our game room. We look forward to going back for the arcade games.
Great store, with everything you could ever think of for a mancave... billiards, darts, poker, slot machines, video games, pinball, etc. My personal favorite is the cocktail arcade table. The old owner was great and the new owner has brought some new ideas including a new showroom with easier parking. Quality items, priced well and really helpful associates. Robert and Sarah were awesome to work with. Worth a visit!
Great showroom. Great products. Great service. Great people. Go there.
Loved working with Qualify Billards and Game Rooms. They were able to recommend the perfect pool table for us and the accessories. We love it so much. I highly recommend them.
Very knowledgeable and friendly installers. They had our pool table disassembled, moved to our home and reassembled within a few hours. Great experience!
We love our shuffleboard table! When we invite family and friends over, it is always a favorite activity for all ages. Quality Billiards was great with both our purchase and the installation. Their installers spent several hours making sure everything was just right. Would definitely do business with Josh and his company again.
Josh and his team and incredibly knowledgeable, offer a great variety of products at faire prices and deliver as promised. Their service and buying experience is second to none!
So far, all I have done is put down a deposit on a pinball machine. Thats all. I havent received any merchandise nor requested any services or anything. Ill leave another review later, after Ive had more experience with this company. For now, I give them a positive rating for their responsiveness to my inquires, their ability to provide me with info and knowledge, plus their timely and informative communication with me when the manufacturer of the pinball machine announced delays. Overall, Josh is unpretentious, forthcoming and easy to talk to. Its a good start.
This place cant be beat!!! Josh is man and he can make things happen. Amazing customer service and awesome pinball machines.
Great customer service and Beautiful showroom! The βRailyardβ table is a must have.
I made sure to do a few phone calls and ended up impressed with Josh. Quick and accurate quote to re-felt, setup, and level my 23 year old table. The quality and professionalism just canβt be beat with this business. Other companies reading this will have to up their game if they want to compete with Josh. I paid a little higher going with Quality Billards, not one regret.
They were very friendly and knowledgeable. Most importantly, they didnt pressure us or ignore us when we werent quite able to close a purchase today.When we ARE able to grab a pool table, this is the only place Ill look for one.
From the moment we walked into the show room, until my table was installed in my basement... Quality Billards was great! Staff was very informative and always communicating with me.Josh was very responsive and knows his stuff. I highly recommend QBCasey
Went in here with a vague idea of what types of games I wanted and Josh was incredibly helpful. He wasnβt pushy at all but instead let me see and try all the different games for myself. I played Pinball and Air Hockey for about 30 minutes. He expertly answered every question I had and was up front with all pricing and availability. Highly recommend this place to purchase anything you need for your game room.
Great selection, pinball machines, indoor and outdoor billiards, some plastic cards and poker chips... Darts, shuffleboard and even Skee-ball. Staff is nice and helpful.
Josh is the right guy to help with a game room set up. Very knowledgeable, scheduled quick delivery, and delivered perfect communication throughout the process. He also went out of his way to correct two manufacturer mistakes (missing power cord on an arcade and defective pinball ramp). Highly recommend this local shop.
Quality Billiards has been absolutely great to work with. The service is great and their products are of the highest quality. We are extremely happy and will continue to buy our game room items from Quality Billiards.
Low pressure, helpful, and knowledgeable staff. Let me take my time, try things out, and make an educated decision.
These guys are the best! The salesman knew SO much about all of their products and the pros/cons of each one. He gently guided us through the purchasing process to ensure we got the best table for our needs. The delivery & install guys were just as fantastic. They were professional, courteous, efficient and the pool table looks amazing. Now, I just need to learn to play, hah!
Quality Billiards is a great local company. I bought my pool table from them 20 years ago. When I recently moved, I called them to set up and re-felt the table in my new home. They were professional in every way-- prompt, efficient and reasonably priced. They took the time to set up the table perfectly spaced from the walls in my family room and the table looks great with the new felt! I highly recommend Quality Billiards.
Awesome company to work with got it delivered super fast. They helped me a lot with choosing my options. They had a great inventory
Great service and they had a can do attitude. Looking forward to many years playing pool.
Josh and his team are very professional and knowledgable about the gaming industry. He has a wide range of products and price points. As a designer he worked well with my clients and was able to order me a swatch of the custom felt selection we made. We ended up ordering a beautiful pool table and shuffleboard table.
After we moved our pool table for new carpeting we had Quality Billiards reassemble, level, and install new felt. The table has never been better! Service was professional and great attention to detail. We also bought new balls from Josh and the table plays incredible! Highly recommend!
They were on time and extremely thorough. Great customer service and experience. I would refer them to anyone.
I am pleased with the quality of the work done on my table.
Josh and Quality Billiards have been great through the process, knowledgeable and easy to work with. I cant wait to received our table.
Josh and his team are awesome.I shopped around other places looking for the best bang for the buck. Quality Billiards won hands down in both price and customer service.I really have to give the installation and setup crew that delivered to my house an extra shout out. They had recommendations on placement that made a big difference in the overall enjoyment.....Thank you Josh and team for everything!!
Best in Utah by a landslide! Great people and incredible prices! I feel like a member of a new family, as the new owner Josh, not only has people savvy, but business savvy.... AND the most competitive prices Iβve seen. Five out of five all around.... and I donβt give that endorsement lightly. You wonβt regret walking in the door.... youβll just have to take my word and see for yourself! They donβt try to oversell, but get you the best price and the best table for where youβre at. Class act all around :)
Quality Billiards was great to work with. They helped us find a used pool table that was just what we were looking for and in the right price range. They even gave us a great deal on a ping pong table to go on top of the table. Their delivery guys were on time and very professional too!
Extremely guest friendly and knowledgable. Made great recommendations and answered all questions. Would definitely recommend them to others.
Love working with these guys. Very professional and very quick. The installation guys did a great job and were very respectful and hard working!
Josh was very knowledge about the game equipment that we bought. We are excited to receive our custom pool table! I highly recommend Quality Billiards and game rooms.!
Josh and Quality did exactly as they said they would. Requested a move and reassembly for a pool table. They showed up when they said, picked up, delivered, and assembled same day. Trouble shot a couple of issues and fixed them. Everything was done professionally. I could not have asked for a better experience. I recommend them highly. This is in contrast to a competitor who said they would do the job took all the information and then went radio silent. Frankly, Im glad they did which led me to Quality and a job well done! Thanks Josh!
Highly recommend Quality Billiards for your billards, ping-pong, card games, and all gaming needs. I needed to stock my new house with a pool/ping pong table. Josh delivered top notch customer service helping me select from his inventory via FaceTime. He followed through on everything he said he would do, followed up with detailed emails and phone calls and got everything delivered without issue in a timely fashion.
We bought 2 pool tables and a shuffle board for our new office. We love them! The quality is great and the install went perfect.
Love this place. These guys are really nice too. Guy at the front desk is always super nice. Definitely be back plenty
Bought a pool table & had a great experience working with these guys. I was impressed by how knowledgeable their install crew was! Iβll be looking for other gaming tables from them in the future.
Josh and his entire team, both at the store and the installers, are great! They were very patient as we weighed all the options from model types to colors of wood to colors of felt and accessories to placement of our table in our space. They ensured everything was the perfect fit for our needs. From countless FaceTime calls and emails during COVID, to finally our visits to the amazing new showroom to finalize our decisions, this team took great care of us!Highly recommend QB for all gaming needs and the ongoing top notch customer service and relationship we have with them!
Great customer service! I was pleasantly surprised by how beautiful and classy the showroom is. The owner Josh is doing an amazing job and he goes above and beyond for his customers.
Were so happy with our table from Quality Billiards. And we just had them come back to our house and move the table from the second floor game room to the basement. They were very thoughtful and careful in our home. It was a very difficult job and they did it just perfectly. Cant go wrong with these guys.
Josh was great to work and was very helpful. The ordering process was quick and easy. Highly recommend this place.
Wow and wow!! What a fun, awesome, and amazing store. Not only do they have everything you could want in a game room. Josh is great to work with. He will go above and beyond to find or do what you ever you need. Whether it be standard or custom he will take care of you. From pinball, foosball, to billiards the list goes on. Stop in and play a game at the least you wont want to leave!!
Great service and perfect install! We have been enjoying our table the last few months and look forward to many more years.
The people at Quality Billiards are top notch! The whole process was fantastic, they showed us a couple of tables and when we finally decided which one they were prompt and professional throughout the delivery and installation process. My wife and I couldnt be more pleased with all their attention to details and wed couldnt be happier with our new home game room!
Great company with lots of home gaming options. I love their pool tables and poker top
We have been working with Josh to find the right arcade to fit our needs. We have a challenged grandchild. Josh has been extremely helpful in providing information to meet his needs. We have been to the store on State Street and it is a SHOWCASE for Billiards and all types of Game Room add ons. I would highly recommend working with Josh.
In todayβs world, there have never been a crisis where families have been instructed to stay home. Businesses have closed and people are without work or places to go. That being said, families have been having to spend quality time together making the most of each day. So why not make room for a new gaming table. I for one could say that Quality Billiards has a large variety of solutions and options. I have been able to work closely with the owner and his family with their recent move to their new location just before the world was placed on pause. They are knowledgeable and provide a wide range of quality products that will bring smiles and joy to families for a lifetime. I highly recommend Quality Billiards for your next Billiards purchase or if you want find out the best possible solution for your future at home entertainment needs.Anthony
My experience at Quality Billiards was great! I bought my first pool table here! I decided to get an 8 foot Olhausen Hampton. Josh, the owner of the store, was very nice, answered all my questions, and helped me through the whole process! I loved how I could customize everything on it and the selection to choose from was amazing! I thought it would be super expensive, but I was able to purchase one of my choice that was a reasonable price. The only complaint I had was that it took 3 months from my order to installation, but the factory had a natural disaster happen and Covid-19 had started, so it slowed down production a lot. Josh made it better by allowing me to upgrade a feature on my table! The installers were professionals and did an excellent job! They were very kind, knowledgeable, and cared about every detail! The pool table was beautiful! I would recommend anyone to Quality Billiards!!
I have been shopping at Quality for many years, and the changes that Josh and his team have made is nothing short of astounding. His emphasis on service, presentation, and product is apparent; he has truly outdone himself with his showroom and the products he has displayed, the demo area is excellent and provides what every pool player wants, an opportunity to try before you buy. I go in weekly just to say hi and never once have a felt not welcome. I highly recommend shopping here, keep it local and you will not be disappointed.
We needed a pool table moved. They were prompt and got it moved to new home and set up with new felt. Everything was perfect. Thank you.