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Smith Power Products, Inc.
3065 California Ave, Salt Lake City, UT 84104, United States
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Smith Power Products, Inc.
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br
Review №1

Great people working here. Technicians are very competent and knowledgeable about my truck. Excellent services and they are very much deserved 6 stars. Thank you

Sh
Review №2

Took my truck to this shop and Ted was the Technion who helped me. He was extremely knowledgeable and knew what he was doing. He explained everything to me and was able to show me step by step what was wrong with my truck. He did not upsell me anything else. He made sure that I knew what was wrong with my truck and explained everything in detail. The labor price was very reasonable. I would definitely use them again and recommend everyone to take their truck here. Thank you, Ted!

Za
Review №3

Exceptional customer service even over the phone! They took the time to help me find the right solutions for my truck without making me feel rushed or trying to upsell me.Great guys!

Cl
Review №4

They fixed my truck under warranty within 2 days. Very fast service and very nice people. Good job guys! Thank you!

Tu
Review №5

This is a great place to get heavy truck parts. I have been trying to fine a part for a ford f650 and no one could find the part, but they found the part and had it in stock. Was able to get the truck on the road after looking for this spacious part for more than a month. Very knowledgeable people in the heavy truck industry.

Ry
Review №6

Very knowledgeable and beat dealer prices everytime with oem parts

Ro
Review №7

Pleasure to work with. Bill and Barry outstanding employees.

Ch
Review №8

This is the place to go... PERIOD. I run a business and was traveling in my RV when I experienced an issue. The first thing that struck me as particularly nice, was Joe that answered in service, and was able to listen to the issue, and guide me in the right direction. He was EXTREMELY kind and courteous, as I am not a mechanic, and although not stupid, I am ignorant of many things under the hood. They got me in for a diagnostic ASAP but explained that they were probably around 35 hours out on starting new jobs due to the amount of business. This was at 7pm on Thursday. It is not 11am Friday and they have the issue fixed, which was related to a coolant leak that Aaron was able to detect fairly quickly. Brandon did the work in about an hour and a half and got me going!!! These guys listened to my situation, understood, and had the empathy to help me and get me going QUICK! Sure they could have come up with some cock and bull story about this or that, and I would probably have believed them as to what was wrong... Could have put a 1 in front of the total and I would have had no choice or really no knowledge to do anything different. They were absolutely amazing and operated with 100% integrity. Thanks guys!!!

Ka
Review №9

For if you love power tool then you will love the service and pride they put into their service and quality of tool

Ri
Review №10

I had a humming noise coming from my rv transmission. They serviced the trans but the noise was still there. Matt did some research and found a bulletin on freightliner identifying the noise. It turns out its the trans shifting cable vibrating.

Do
Review №11

I have been using the shop hear now for sometime now, the people are very nice they take the time to explain everything, they give you a good estimate on all the repairs you want and will advise you on things you did not know about, they stand behind there work with out any questions.Easy people to work withThanks

Mi
Review №12

Great place. Took my truck in to have DPF filters replaced. They gave me a price to do the job and stayed in contact with me. Found another code and called and explained it to me, before working on that code. Would recommend this shop. Julie at service desk is awesome.

Bo
Review №13

Been here once. People are friendly and got me in and out quick even when my truck needed a lot of work. Price they charged was fair

Au
Review №14

When the ECM went out in my truck they were the best place to take it to get it fixed. They were very accommodating and even provided me a ride to get my pickup so I could make it to my doctors appointment. Their whole staff were professional with just enough friendliness to make you fell welcome. Would recommend their service or parts department to everyone. Thanks

Ro
Review №15

Have done an amazing job going above and beyond with my RV. Can’t recommend them enough.

Ke
Review №16

Excellent customer service, polite, clean place! Everyone was wearing masks.Highly recommend Smith Power Products!!!!

da
Review №17

Always Friendly

Da
Review №18

Not to bad..... about an hr and a half for a UT. State inspection.

Ri
Review №19

Excellent Service for the price and I appreciate their honesty and answered every question I asked.

Pe
Review №20

The best customer service. Always right on it👍👍

Al
Review №21

We are full time RVrs and our Rig developed a shifting issue. We called Smiths (an Allison certified shop) and made an appointment. They got us in on the scheduled time, made the diagnosis, kept us informed during the process, had the parts in stock and completed the repair in an efficient manner, including finishing up on sat morning so we could be on our way. Total time from arrival to departure-2 days. This is not the normal experience for RV repairs, but since the bulk of their clients appear to be commercial vehicles, thats probably why we got professional service.

Su
Review №22

Ben provided excellent service when we stopped in to discuss our Allison transmission. Expert service in a clean and organised shop. We are impressed!

Fr
Review №23

If you want the job done right the first time then this is the place! Experts in their field! Great supportive staff! Highly recommend them!

Iu
Review №24

Thank you to Jordan and Tim for great communication and guidance through the entire process.They fixed my truck super fast and helped me understand everything not mentioning a very reasonable price.Thank youKatie

Dw
Review №25

Extending a huge thanks to Smith Power Products for destroying a motor with 50,000 miles on it and lying about it for months and trying to stick us with a $40k plus bill for their covered mistake. We really appreciated the lies, and rude attitudes all the while covering it up for nearly three months costing not only my company thousands, but our business partners as well. I wouldnt trust these people with my toddlers tricycle. We do sincerely appreciate the only honest person that we encountered for coming clean and telling us that the bus shouldnt have been driven and admitting fault.

Pa
Review №26

Awesome shop they did a great job rebuilding my motor great price worked with Byron out of his way to help you I had an issue days later out of state and Byron helped me over the phone and through email really went out of his way to help me thank you

Ke
Review №27

Needed a new radiator on our diesel pusher motorhome. They located a new OEM part and after 2 day shipping was installed in a timely professional manner. We were able to continue our trip with only 4 day delay.

G
Review №28

Stopped in here for an exhaust manifold at about 1130 at night. They were friendly and helpful. Their pricing was fair even for us showing up so late and not having an account.

Vi
Review №29

Very bad service! Do not recommend to use this shop. Barry and Jake will charge you double labor rate and block your truck.

Na
Review №30

Good team very good experience I have problems to my truck and he fixed Immediately from Jordan and jake. Thanks so much for all

J
Review №31

Wayne has forgotten more than I know about vehicles. He is the man. Thanks

Ja
Review №32

We brought our Motorcoach into Smith Powe, r to diagnose a problem with a a faulty sensor, that causing it to shut the engine down on the highway. The mechanics put the code reader on in short order & the faulty sensors were replaced the same day.I would like to give a special salute to Byran & Julie in the service department. Byran helped us find a nice hotel to spend the night at. Julie was very polite, professional & just a real Sweetheart! She does her job well. I recommend that her boss give her a pay raise & en extra week of paid vacation. They both are a great asset to Smith Power...

Sa
Review №33

Great people. Mechanic did a thorough check and advise.

Jo
Review №34

If you can get into them to do work they do a good job tried 4 times to get something fixed and still never did so we went elsewhere

Sa
Review №35

Quik,efficient, never rude when you call to ask questions and at a reasonable prices.

Ki
Review №36

All I can say is steer away from this place. Try Boise. Customer service and the cordination with the shop is lacking and so is the speed and attemt to correct a come back of any warranty work they have done (they really drag their feet, BAD). I have tried doing business with this location more than once and I am done with it. Well, after talking to Matt just now... I guess it is no better or worse than any other shop. Get to know the people at the place you are trying to do business with and do some weeding out. Ill give it a 4 star instead of a 2 star.

Ju
Review №37

Very busy

Ab
Review №38

One star, do not recomend. They work very slowly.

do
Review №39

They had no diagnotic tool available charched us $824.00 and did not do a thing

C
Review №40

Great place to get your diesel engine vehicle fixed.

Ro
Review №41

We get all of our trucks done here. Great people to work with.

Da
Review №42

After truck in for repair had MAJOR fuel leak, took it back next day, they fix it again, go out to parking lot, STILL LEAKING! they fix it again.. 300 miles later its leaking again from same spot.. and ALSO have oil all over side of engine. Called so they can make a note about it so they will know when i can get it back in.. and was told they dont have any way of making a note.. so ill make one here so i have proof it happened when it did.. not happy to spend $3,200 and have two new leaks i didnt have when i took it in!!

ma
Review №43

Best place to work nice peoples the do good jop

Mi
Review №44

Took a bit to work me in. But they found the problem, chased down and got the parts, fix it and got me out of the shop. 6 hours from check in to out the door. Smiles gives the service folk and mechanics 4 Paws Up.

J
Review №45

I replace windshields for them great people and great company.

do
Review №46

Im a new customer there and they seem to get it done right for me..of course some things take more time than you like but if the problem is diagnosed and fixed...im fine with it..

Ja
Review №47

Open all night for all you diesel parts needs. Helpful staff and friendly.

Je
Review №48

Quick to get truck in and has a solution

Ri
Review №49

Tim Barlow knowledgeable and professional in what he does for Smith Power.

Br
Review №50

Always deliver here flgood company

Br
Review №51

Courteous, and accommodating.

Br
Review №52

Good place to work

Sp
Review №53

Slowest place in town.

Je
Review №54

Good service

Cr
Review №55

A very beautiful place

Information
17 Photos
55 Comments
4.4 Rating
  • Address:3065 California Ave, Salt Lake City, UT 84104, United States
  • Site:http://smithpowerproducts.com/
  • Phone:+1 800-658-5352
Categories
  • Truck repair shop
  • Diesel engine dealer
  • Diesel engine repair service
  • Garbage collection service
  • Transmission shop
  • Truck accessories store
Working hours
  • Monday:7AM–4:30PM
  • Tuesday:7AM–4:30PM
  • Wednesday:7AM–4:30PM
  • Thursday:7AM–4:30PM
  • Friday:7AM–4:30PM
  • Saturday:7AM–4:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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