My mom was overdue for a new mattress so we decided to check out the Mattress Firm at La Cantera, and I’m so glad we did! Chris was SO helpful and took his time with showing us different mattresses that would best fit my moms needs for a good nights rest. We would definitely recommend coming here if you’re in need of a new mattress with good deals!
The manager Chris was exceptional in explaining the different features of the mattresses as well as the benefits/drawbacks of each. He quickly determined what our needs in a bed were and matched us to the ideal mattress for us. The whole sales experience was pleasant and personalized and we did not feel pressured at all. I highly recommend checking out this location for your mattress needs.
Great customer service from Kris! He was super knowledgeable and helped us pick the mattress we liked! He also wasn’t too pushy and let us take a quote home, sit on it and when we were ready to purchase he processed us through the phone! Super easy super friendly highly recommended!
Kris was awesome and very helpful. He lead me to the perfect mattress. His knowledge help me to make to pick a mattress that was good for my bad back. I will recommend anyone to go see him.
Kristopher did an excellent job helping us select the perfect mattress. We werent sure what we wanted and he took his time to listen to our concerns and sleep styles and steer us in the right direction. And the turnaround on delivery was 24 hours! Cant beat that. We highly recommend this store and our product consultant Kristopher.
My fiancé and myself needed a new bed desperately! Kris helped us with prices and making sure we get the best of the best comfort. He was super nice & professional & over all a cool guy. Thank you Kris! We look forward to see you again soon for an additional bed for our kids 😁
Chris was amazing!!! He was very knowledgeable and helpful. He made my mattress shopping experience easy and not as overwhelming as I thought it would be. I highly recommend shopping at this store with Chris!!!
My husband and I decided we were way overdue on the adulting side of things, and sick of sleeping on one of those mattress in a box atrocities. When we walked into Mattress Firm, Matt greeted us without any pressure, which was really nice. When we explained to him what we were looking for, he had us answer some quiz questions and directed us to several different options. He was incredibly helpful and knowledgeable, and very personable and friendly. Needless to say, we walked away from the store with a brand new, adult mattress and frame -- all thanks to Matt. Id also highly recommend taking advantage of their financing program -- 0% APR for three years! Thanks for your above and beyond customer service, Matt!
Kenneth helped us get exactly what we want! I would absolutely recommend him and this location! I was very impressed with the turnaround time of only a week. We love our new mattress and will most likely go here again with the purchase of our kids’ mattresses!
Kenneth was fantastic! I walked in knowing exactly what I wanted and he didn’t try to push any other mattress on me. Gave me some terrific deals and I was in and out of there within 10 minutes! Love Mattress Firm.
Mathew was great to work with in the store. Very professional. Josue and Allan were very professional on delivery. They even carried my old mattress upstairs for me to the spare bedroom.
36 yrs old, never purchased a mattress before... until today. Karin walked me through the whole thing and helped me find the perfect mattress. I am very grateful for her help and excited to get my new mattress!
Great service, bought and received my mattress in less than 48 hours. Nice delivery from Josve and Luis!
Chris at mattress firm at the rim la cantera was awesome! I was buying a mattress for the first time and he was very detailed and answered all my questions. After trying out different options I made my decision! Thank you Chris! I got next day home delivery and the delivery team was right on time and very kind and efficient. Thank you José/Josí for the fast delivery!
Karen was great, patient, knowledgeable and took time to answer all the questions and allow us to take as long as we needed to make a decision. She did not push anything on us.
Pablo Guerrero was amazing! Have never been treated so great from any store ever. So thankful!! Very happy!
Matthew Ward provided fantastic service, extremely knowledgeable about all products and listened to us. We will highly recommend Mattress Firm and to specifically reach out to Matt Ward.
Liked working with Ramon! He was very honest and upfront about different options and pricing as he helped me find a mattress. Would definitely recommend this location!
Great service Matt was awesome at helping us find something to make us happy……
Mr. Ramon Lopez was the reason we came to Mattress Firm. A few weeks ago we went into his store and asked about Sleep Number beds and he explained that they were only sold at their own stores and showed us several options at his store. Once we did some research we went back to Mattress Firm and got a great deal on 2 king beds with adjustable frames for our new apartment at the Rim. Thank you Mr. Lopez! Your customer service made all the difference for us!
Enrique and Jose Luis were very professional and friendly.. on time and wired quickly.
Customer service is great! Pablo our salesperson helped us every step of the way. I wasn’t happy with my first mattress but he made it easy to exchange. I
Visited this location on Veteran’s Day and Scott was very helpful from the moment I walked into the store. He was able to help me find the perfect product to fit my needs. Very happy with my purchase. I will be returning to purchase something else for a spare bedroom.
I’m very happy I decided to go to mattress frim i got the best customer service love the idea that the sales man actually pays attention to our needs n return asks about what we r interested in looking for the right mattress for our sleeping habits didn’t jus throw a expensive one our way I would recommend mattress frim to everybody
Great experience Scott Burkhardt was very knowledgeable and didn’t pressure me. What an asset to have working for your company, I’m in sales myself and understand how the process works. Keep up the good work and whenever someone mentions purchasing a mattress my first words out of my mouth will be “Go see Scott”
This is my second review of this business, but Justin did such a great job resolving a box spring issue with us I had to leave another one. He really exemplifies great customer service and handled everything so efficiently that it was completely painless. AMAZING service. Would come here for anything bed related 100%
Chris was very knowledgeable and helpful. Made it quick and easy for me.
We didn’t expect to purchase a new mattress today as we have been testing and learning about options for about a year and hadn’t really found not only the right mattress but the right sales person. We stopped in just to test out a few more options while visiting San Antonio and were SO impressed with Jason Hogan and his knowledge about his products WE finally found THE ONE!! He took the time to learn about our needs and our sleep habits and showed us the best mattresses for our comfort. His sales techniques show his expertise about meeting the needs of his customers and not the needs of his commissions. We can’t wait to see our sleep improve and we would recommend Jason, specifically, if you are looking for the right customer service and genuine honesty. Thank you Jason!!!
We have been looking for a new mattress for a couple weeks now. Looking at all our options and seeing what we liked best. We decided to see what this store had to offer and wasn’t sure if we were going to buy a mattress that day or not. Jason was very helpful. We had an idea of what our favorite was so far, and he showed us one that we had not tried yet. He helped us buy a mattress that day by finding us the greatest deal possible.
Excellent job Jose/ Roberto .Thank you
One of the best experiences Ive ever had buying anything. Jason did a great job of explaining each bed and helping us pick which one would fit our needs the best. I highly recommend going to this location for your sleeping needs.
Good customer service and easy experience.
Ramon was great! He was extremely helpful and answered all our questions. Thank you again.
Chris is amazing. Highly recommended!
I went in for the $8.00 body pillow and walked out with new mattress bundle and Im not mad about it. Jason H. was so helpful and really worked to explain to me the differences in mattress and listened to the issues I was having with my current one. We found the perfect one and as soon as I laid on it I was sold. The process was easy and enjoyable and I cant wait to get my delivery!
This was by far the best experience buying a mattress! Would highly recommend to anyone in the market!
I had a great experience at this Mattress Firm location. The manager Mr. Joe Horn took the time to explain to me the difference between mattress firmness. He took the time to explain to me the importance of sleep positions and how an adjustable base works together with the mattress to improve your comfort level and quality of sleep. I was blown away when he put me in what was called the Zero G position from a flat mattress position and how it took all of the pressure off my back and made my body instantly relax. I came into Mattress Firm with no intention of buying a mattress. But after Mr. Joe put me in the different sleep positions with the adjustable base under the mattress my body could instantly feel the difference and the immediate comfort that it gave to me. I made the choice then to purchase a Nightfall King Size Mattress and Mattress Firm 900 base. Mr. Joe stressed to me that this an investment in your health and welfare more then I could realize. And from the demonstration and the way my body felt. I truly believe that I made the right choice with this purchase. You have to experience it for yourself and you will know what I mean. Come to this Mattress Firm location and ask for Mr. Joe Horn he explains everything about Mattresses, sleeping positions and how they affect you body extremely well. And the purchasing experience was just as good as the sleeping demonstration. I would recommend anyone to come to this location and purchase a mattress.
Super friendly and knowledgeable. No pressure and answered all the questions we asked. I would highly recommend to anyone looking for a new mattress.
The sales rep was super kind and helpful. I really appreciate him!
I came into this store just to window shop. I was greeted by Mr. Joe Horn and he did such an excellent job of explaining all the different mattresses to me and the benefits each of them provide. After talking over numerous options I left the store making a purchase. I am very satisfied with my purchase and blown away by the customer service I received from Joe. I would highly recommend everyone come here for your mattress needs. Thanks, Joe!
Mr. Joe helped me and my friend out with our mattress needs. 5 star customer service and so friendly. Great prices for the best products in town. Thank you for the great experience.
I had a real pleasant experience at your store. Very friendly and very knowledgable on the products in the store
The service I received from this location was amazing, Joe was extremely friendly and helpful. He helped find an amazing deal and set me up for a quick delivery!!! Highly recommend this place and will for sure be back for any future purchases.
Jason was a great salesman, very knowledgeable in mattresses. Really took his time to help us find the perfect one.
Very smooth and pleasant transaction. Jason Hogan was very knowledgeable, patient, friendly and seemed sincerely interested in understanding our needs. No high pressure to buy. Overall a good experience.
Joe was amazing! This was the most pleasant experience Ive ever had shopping for the perfect mattress. The system works and I was not overwhelmed at all. Thanks Joe you did an amazing job!
Jason was very helpful and kind. He was very knowledgeable as well.
Store manager, Joe Horn, made my mattress shopping experience nearly effortless. He walked me through what he thought might work best for me and found the perfect match! Awesome customer service. Highly recommend this location.
Joe was extremely helpful in finding the perfect queen mattress for my guest bedroom. He patiently asked questions to determine how he could provide the best mattress within my budget.I would highly recommend others to come buy their mattresses at the Camp Billis store.Thank you!
Wonderful experience working with Joe Horn, store manager at Mattress Firm. Joe was very knowledgeable about all mattresses and adjustable base frames in the store. He spent a lot of time showing us options and features. We bought 3 beds in total for our new home. We feel we got a great deal during the Memorial Day sale.
Kenneth was a great help on my hunt for a new mattress. He was able to help me narrow down and find exactly what I wanted. Kenneth was able to recommend an adjustable base to help with health concerns I had. I will definitely return to and recommend Kenneth for any future needs myself or any friends have.
I was looking to move up to a king size mattress and Joe helped me pick the perfect one for me. He was very nice and informative. I was able to get a Tulo mattress and an adjustable base a great price.
Awesome experience! The service was great and finding the mattress was nice and thorough which insured a proper fit. We were helped by Joe and he took great care in making sure we found the right bed for us.
Had an amazing experience during my mattress search. Joe offered the best Customer service! Very helpful with decision making and the price is always great.
Joe was great and we had a pleasant shopping experience. We were given lots of options tailored to our sleep preferences along with time and space to make our decision. Thank you!
Walked it and greeted me right away by Joe the store manager. they were incredibly helpful from the start and really tended to my needs personally. Customer service was great and they made the process very easy.
Jason was absolutely spot on with all information and answered our questions! Very caring and friendly! Extremely happy with our experience!
Joe was very professional and prompt when we walked into his store. He made sure that we found the best product for our budget and needs. We will definitely be back! Thanks Joe!
Loved my experience at this store with Joe Horn! He was so helpful and patient while I hopped around on 15+ mattresses trying them out. I was just in to look at some prices and he was so nice to me even though I wasnt gonna buy something then and there. Im already planning to go back and update my bedroom!! I can still feel the comfort of the mattresses on my back right now as I write this review!
Great experience. Very informative about options and different technologies. Joe helped us find the right fit for our sleep habits.
Joe Horn was such a great help when going into the store. I definitely recommend shopping here and working with him! You won’t regret it. He will definitely help you out and give you the best price!
I had a great experience in this store with sleep professional Kim.Kim helped me out to pick up the best mattress for my guest room, sweet and short... I told her what I needed and she showed me the best options with great prices!! In just 15 min. I had my ticket in hand to pick up my mattress... by the way, my parents (guests for the weekend) loved it. THANKS KIM!!
Monica and Joe were exceptional in helping me finding exactly what I needed and went out of their way to make sure I was covered and had everything I needed heading into a new apartment. Would definitely recommend this location specifically
I went to this store and Joe was amazing. He keep us inform and the prices and also he took the time to show all the different bases and gave us a great deals. Highly recommend Thank u Joe.
Joe Horn, our salesman was quite knowledgeable and very patient as we spent over an hour trying out every mattress in the store. He found us the perfect bed at an exceptional offer. Recommend him and the store 100% !!
Joe Horn was a great salesman and very knowledgeable person! His store has great deals and they are there to help you out. Couldn’t of chosen a better store to buy my first bed!
Very friendly service! Left with a great guest room mattress. Would highly recommend this location.
Jason was extremely nice and knowledgeable on the mattresses at his store. The process of finding a new bed for my husband and I was definitely made easy.
Great service ! I would recommend Joe to my family and friends for any help they would need with a mattress. Very happy customer!
I was going in skeptical about buying a mattress because I assumed it would def feel painful in the pockets but I literally didn’t even know you can finance them.
Joe is the best in the business! He was extremely helpful and very well informed with his product. I recommend Joe and his store to anyone looking for a better sleep experience.
Joe was awesome! Was very informative and super knowledgeable when it came to helping us. He made the sale easy going and very enjoyable!
Joe, the store manager, was extremely helpful and took time to hear our needs and helped us stay within our budget. Thank you for excellent personal service!
Great customer service by Joe the store manager. He was able to get us an excellent deal on a mattress and adjustable base!
After searching for a mattress for a few months my mother and I decided to stop in at mattress firm right before closing and we are so thankful we did. Kim the store manager was super helpful in showing us great options to fit our needs as well as sharing her mattress knowledge with us. Ordering process was quick and easy. A pleasant and wonderful shopping experience!
Gene Z was such a big help when it came to us picking out the perfect mattress! Very knowledgeable about the products and personable. This wasn’t even his store! He was filling in for someone else and was a delight to work with!
We worked with Matt Ward to look at several bed options. He was very helpful and patient to explain and show the differences. We ended up ordering a trundle bed, a pop up trundle and 2 twin mattresses. Great deal for all the goods and delivery. Promised delivery is for the 19th. Will update my review to include the delivery experience.
I just bought a new mattress set and Kenneth Mark was an incredible sales associate!!! He was very friendly, knowledgeable, and I was extremely satisfied and pleased with the customer service!! I will definitely come back to see Kenneth for my next mattress in the future!!!!😊
Joe Horn was very helpful with helping my parents chose the correct bed! Very satisfied with customer service, great personality he made sure that we got what we needed and was patient with us!
Josh, thank you for the excellent service and helping me choose the perfect bed. Everything is perfect including the follow up from you and your delivery guys were very professional and right on time!! I will refer everyone to this location. Thank you and I love love this bed!!!
Joe showed us our options and sold us the bed we wanted stress-free. I’m glad we came to this location! He was very accommodating and knowledgeable. Thanks, Joe!
Best experience! Super quick and easy! Denny was extremely helpful and gave me great deals!
Joe was amazing at helping me select the right mattress for me with no pressure. Great experience and service at this location
I had been shopping for weeks both online and in stores.Thank God I dropped in here.Kim is the store manage who helped me.She had a fantastic understanding of the products and the manufacturers.The entire experience went flawlessly.I bought the right mattress and couldnt be happier.I would shop there again for sure!
Mattress Firm’s sales associate, Robert Jones was so helpful. We were not knowledgeable at all about what kind of mattress we wanted. He was very patient with us in finding a mattress that fits our needs! We also got an incredible deal all thanks to Mr. Jones! We are beyond satisfied!
Awesome deal on a great bed! Joe made me an offer that was the best I found, and I highly recommend this store and Joe!
Joe Horn did a great job! Helped us pick out the perfect bed.
The sales person, Joe, was very informative and helpful. I was able to try numerous beds.
Joe was very professional and was super dedicated to helping us discover the right mattress fit for my boyfriend and I. I will be recommending this store to anyone who asks.
They were very helpful and gave me everything that I needed pretty fast. Monica and Joe were amazing at offering what i needed.
Joe was very helpful in helping us pick out our mattress! Great customer service!
Shopping at this location was smooth and easy. Joe Horn delivered exceptional customer service and we were very pleased with our new mattress and pillows. Thank you so much!!!!
The store manager Joe really helped me out a lot, was knowledgeable and recommended a base based on my specific needs!
Many thanks to Mackenzie for her attention and patience with us, and a great deal on our new bed and base, much appreciated!
Had a wonderful experience with Bill at Mattress Firm and found a fantastic new mattress.
Joe was very helpful in helping me find a new mattress for my new apartment! Would definitely recommend going to this store if you need a new mattress!
Jason Hogan was extremely knowledge and very customer friendly
Joe Horn was the best salesmen ever. If you come here you, and you should you have to come see him. He is the best and really works with you .
Thanks to Joe, I was able to find the perfect mattress! I am extremely pleased with the great customer service, definitely recommend this place!
Great experience! Joe was such a great help and he’s very good at accommodating deals!