Mike and his team were super professional, friendly and provided the best car shopping experience we have had in weeks. We went to at least 6 other dealers seeking a large SUV and Mike was very knowledgeable and willing to show us some options. He was never pushy but enthusiastic about helping us make the right decision. I even decided to trust him with the financing and they got me a great deal with a local credit union. But Mike did not stop there! He even finished the delivery with my wife and programmed the garage remotes for her and made sure my little girls could watch their movies in the back our newly acquired ESV! What Red Carpet delivery! We are convinced these guys are the best in town!

Too bad google doesnt offer us the chance of giving half stars, Ken Batchelor Cadillacs service is a 4 and half, not a five because I would like them to keep striving for perfection, there are a couple issues I had on cost of labor pricing that seemed way overboard (not to minimize their value or their expertise) that I detailed to them...Putting that aside their work is just as good as any I have seen in any dealership as I have been ( having had the chance to live and work in several cities, trust me I know), the staff is completely professional there are come names I would like to mention, including the young lady who receives you, the service guy who was kind enough to lead me to where the bathroom was, the lady at reception who offered me a couple cookies for my nephews, a male service advisor whos also very helpful unfortunately I am only able to remember by name my service advisor Sandra... I tried calling your manager to get your names, but was not able to reach him, to all of you: thank you, keep the good work!!

Want to thank Henry Williams at Ken Batchelor dealership for a very easy and professional sale. Henry went well out of his way to assist the purchase of my SUV......much appreciated and highly recommend Henry to all future buyers. You will not be disappointed!

Never disappoints. Had my wifes oil change done on her 2021 CT4. From the moment you arrive they greet you and treat you like royalty. I also had an opportunity to sit and chat with Mr. Ken Bachelor himself. Very personable and easy going gentleman. He was very appreciative of my compliments regarding his dealership. If you ever have an opportunity to meet him take advantage of it. His door is open to anyone.

From the moment we were browsing the lot until the day we picked up our car, it was a friendly and transparent process. Bobby Korom was a great representation of both Cadillac and Ken Batchelor. The car buying process was welcoming and celebratory; other employees joined in congratulating my husband and I on our purchase. Highly recommend :)

Ken Batchelor truly does set the bar on customer service. I believe your experience is all who you deal with. In this case, Henry is a class act. First of all, he was extremely respectful of our time. We were searching for my Wife’s car and she loved how he would address what she was looking for. The pre-sales amazing, but Henry was great at following up on all the ‘small’ items to ensure we had a great experience after the paperwork was signed.He even sent a loaner car to pick up our car to get items fixed before he was going out of office to ensure he could be on top of it. I would be remiss if I didn’t include Henry’s associate, John. John was personable and professional, looks like he has a great future there. Thank you Henry and John for the world class experience.

Nothing but professionalism, attentiveness, courteousness. My sales guy is Henry Williams HUGE shoutout to him, he was AMAZING! I LOVE LOVE LOVE my cadi. Couldn’t be happier highly recommended this dealership. 🤗

I love my Cadillac dealership!Ken Batchelor thank you for going above!Took my car to get serviced and do a little cosmetics. It was going to take a few days they quickly put me in a loaner to come home (very fancy one). Then to top it off came to deliver my baby back to me in corpus when she was all finished!Thank you Sandra my service rep and Jordy my salesman for making things so convenient and easy! ⭐️#MYCADDY #KENBATCHELOR

One of the best Caddy Dealers in the State. The put the C in Customer Service from Tge Front Desk to the Porters. Very clean and keep up. Did I mention the New 2021 Cadillac Escalade ESV is the #1 SUV in the Country.

We actually brought the Audi here after buying a car for my bf’s daughters 16th. Henry arranged to have it outside the house with a big bow on top. His above and beyond made everything so special. He’s also the one who suggested this Cadillac place would honor our Sewell Audi oil change and free car wash.For the oil change, Candice took such good care of us ushering through the oil change and wash in under an hour. Waiting isn’t an inconvenience with cookies, free drinks, Wi-Fi and tv available inside.Highly recommend using this and any Sewell dealerships.

Great service. Everyone very helpful and friendly. Our salesman Trevor was great. He helped us every step of our way.

The people were nice and helpful. The people diagnosing and repairing my car not at all happy with. Took my car in while in San Antonio for A/C work. They replaced my compressor and said everything else was good with A/C. A couple of weeks later my drivers side was blowing warm and passenger side cold. Took it back in to see what the issue was. Had another part replaced they said was leaking but didn’t catch on the first visit. Replaced the part said everything else looked good. Ran cold for a little while. Now over 2k spent on my A/C and my drivers side is blowing warmer air again. I am afraid to take it back to the dealer and be told now something else is wrong and have to spend more money on labor for an issue that should have been taken care of on one of the last two visits.

I recently leased my first Cadillac and was awed by the experience. From start to finish it took 3 1/2 hours and I was out the door with my Beautiful Blue Metallic XT5! Thanks Kyle for making the experience relatively painless. 💙

Staff at this location are very Professional, Todd my service advisor listened to my concerns and I was able to get a loaner, Tina was excellent. I chose Ken Batchelor because I couldnt wait a week or more to have my car looked at, Cavender nor Covert in Austin or Chuck Nash in San Marcos offered loaner cars. Ill update at the end of the week once I have my car back.On 9/16 I went to Ken Batchelor to pick up my vehicle there was a Torque Converter issue and also I mentioned to my Service Advisor that the sunshade was buckling when its opened, this was also covered under my extended warranty. Ken Batchelor did an excellent job repairing the issues. All though this location is in San Antonio this will be my preferred Dealership.

Highly recommend anyone to purchase here ! People were friendly and easy to work with. No pressure purchase and I couldn’t have asked for a better car buying experience. It was a 3 hour drive to get the car I wanted but totally worth every minute. Zach was amazing by the way !

A beautiful looking dealership. We had the best experience we have ever had when buying a car. Only took 2 half hours. We bought a black Cadillac XTS for the business. Wayne our sales person gave exceptional service, even other staff were looking after us. Sheri in finance was just the best! Years of experience shows, Ken Batchelor is lucky to have Wayne and Sheri. We were driving to San Antonio expecting a stressful time, but we were so wrong. It was first class from beginning to end. Karen & Marguerite

Andre and Sandra did everything to assist my issues. Excellent service recovery noted. See you in 6 months!

Wish i read reviews before taking our only vehicle here. Had our car serviced for over a week and when we finally get it back it broke down in the middle of a busy street not far from shop. Place just wants to take your money! We took it here thinking it was in good hands mechanics here should know more about Cadillacs than anyone but we were so wrong. Now car just sitting on side of road. Please save yourselves the time and money take your vehicle anywhere else!

Amazing customer service here, especially Kelly in service dept :)

Always reliable. Great service and very knowledgeable mechanics. Highly recommend.

I have purchased a number of cars in my life and this was by far the best experience I have ever had! These guys actually have your best interest at heart. Call Tony Bleess! You will not be disappointed.

Bryce Petray was amazing to do business with at Ken Batchelor. He was extremely professional and polished. It was the easiest and best experience we have ever had buying a new car. When no other dealership could get new Escalades, Bryce was the one that made it possible. We will always drive from Houston to buy from him at Ken Batchelor. Thank you so much!

My first taste of Cadillac hospitality goes a long way. A big shout our to Advisor Bruce who rescued my cell phone from the doldrums of the center console of my XT5. Great service and handled as a walk in to boot. Will definitely be back for scheduled service in the future. Thanks Bruce.

Best experience I’ve ever had buying a vehicle. Zach and the crew were great, very professional and straight forward and honest. I recommend Ken Batchelor Cadillac to anyone looking for a Cadillac or any other vehicle.

Outstanding service every time my vehicle was in for different reasons.

Amazing-above and beyond the BEST service I have ever received in my 7 years of being a Cadillac customer. Candice deserves much recognition for her efficient, kind, courteous service!! Thank you all! I only wish I could always get my vehicle serviced here, I was just visiting San Antonio for my job.

Great customer service from the advisor, Kelly, and the driver that brings my car to me is always fabulous (Rey)!

Jordy is a great young man and salesman. All staff we came in contact with were awesome. They have the best service and staff of any dealer I have dealt with.

Its just the best service in town for my almost-classic Cadillac!

Finding a large SUV during this inventory shortage is hard. Many dealerships simply say dont have any...or cant happen...or simply provide poor or curt service. Many lack professionalism. However, that just is NOT TRUE at Ken Batchelor Cadillac. Their sales consultant, Adrian Rico, went above and beyond. He was always responsive with his communication and was extremely helpful. If you are in the market for a Cadillac, I would call Adrian at KBC!

Excellent service as always! They picked my car up from my house and left me with a free rental while they repaired mine. Im a Cadillac driver for life after this kind of customer service!

I’m highly impressed with the family-owned Sewell Automotive Companies. Thank you Ken Batchelor Cadillac for the EXCELLENT customer service, transparency, and no hidden fees. My Sales Rep, Natalia Ibarra, was wonderful. She worked with my budget, got me approved for a loan less than 2%, and had the vehicle delivered to me in Fort Worth (free of charge).Thank you, Natalia (sales rep) and Mark (driver)!!

Luis BARBOSA was extremely helpful courteous and knows his product well...

I took a road trip from Colorado to Texas. Upon arriving in San Antonio, I found that I had some real troubles with my transmission. After a quick google search, I showed up at Batchelor Cadillacs service department. They really welcomed me. They acknowledged the stress I was under and completely made a positive difference from the moment I entered their service garage. My repair was not cheap to correct. It was an unexpected and urgent, but required, expense. The service department understood this and ensured that I was informed and well taken care of before I got back on the road again to return to Colorado. And, they even provided me with a loaner car while I awaited my repair. The transmission specialist even worked extra hours to get it done on time. Plus, they even called after I traveled back to Colorado just to ensure I was safe!If you find yourself contemplating whether or not to have your car serviced by Batchelor Cadillac, do it. They really do care, and it shows.Quality people. Quality service. Quality Cadillacs.

I recently purchased my second Cadillac with Ken Batchelor Cadillac. It was a pleasant experience. Very professional, respectful, and I felt they had my best interests in mind. Their customer service is AWESOME!! Very happy with my new ride! :)

Ive been to many Cadillac dealerships, in many states, cities, and towns, during my military career. Starting back in 1996. And I have to say, Ive been blessed. But Ken Batchelor Cadillac exceeds all standards. And Ive been dealing with them, nonstop, since 2011. The best way I can explain it, is they try to spoil you. They consistently strive to better themselves. They listen to customers, they remember your name, your likes/dislikes, various conversations you might have had with any of the reps, to the degree it feels like youre doing business with a friend, rather than a company. And if ever theres an issue, to where youre not satisfied, they dont waste time questioning the customer. They just fix the issue. You dont get that everywhere. For as long as Im in the San Antonio area, Ken Batchelor will be my choice when it comes to Cadillac, without question.

In response to Rebecca Guillen response from the service manager, Mr. Andre who replied that he would gladly take care of working with us...long story short...today after a conversation with my brother about how breakdown occurred on their watch...he said he will not fix car and demanded that we come get own unrepaired car so this is not good customer service at all especially during pandemic and people barely making ends meet! Do your homework before going to a place that says and does another thing.

I had a great experience at Ken Bachelor Service. I was provided the transportation I need and had no worries.

Robert Blacks service is top notch. Awesome buying and service experience. I would highly recommend!!

Kyle, as always is awesome. He is the only reason why I buy cars there!

Wonderful experience from Roadside Assistance to a positive outcome with our repair. No one wants car trouble but Ken Batchelor Cadillac made it seem practically seamless, like a concierge was handling our entire experience. We will definitely return if needed and glad we know where to go and have confidence our car and our family will be in good hands.

Excellent customer service, treat you like a valued customer. Careful to check vehicle for all necessary service or repairs, not just what you were aware of. Appreciate them looking out for our satifaction and safety.

I want to start off by saying DO NOT do business with this dealership. I originally took my Cadillac here for body shop repairs. I must say that the body shop was excellent. Specifically, Jamal and Christy were amazing during the repair process and made me a Cadillac customer for life. However, that quickly changed. Once I received my vehicle back, a speed sensor went out on my tire, causing a few warning lights to come on which caused my AWD to shut off along with several other things. It got towed back to Ken Batchelor Cadillac because they did not know if it was safe to drive. I ended up paying out of pocket for most of this repair/tow and Jamal was able to assist in discounting a small portion of it which I appreciated. Two days later, I was driving my vehicle on Highway 46 and came to a red light where I stopped. When it turned green and I accelerated, the entire bottom of the vehicle sounded like it dropped out from underneath it and the vehicle was no longer drivable. I had to get out and run across the highway with the fear of getting hit. The police and tow truck had to come, and it was again towed back to Ken Batchelor Cadillac. I was told by Christy, the body shop manager, that she had never seen anything like this on a vehicle with low mileage like mine. She agreed that this should have never occurred. Upon inspection, they found that there was damage internal to the transfer case which caused this issue. I was then told I needed to authorize a tear down to pinpoint the exact issue. I then asked Bruce what the worst-case scenario cost wise for repair would be and he stated $5,500. I agreed to proceed with the tear down required. Once it was complete, the at-fault insurance company and my own insurance company denied this repair stating it was a known issue with Cadillac AWD vehicles. In addition, they provided a technical service bulletin to support this. I was then told it would be $6,300 out-of-pocket and that was the best that they could offer. Changing the price is not only unethical but also illegal. I requested the transmission output shaft and the transmission input shaft that came off my vehicle when I picked it up. I was first told that I had the old parts and this repair would be putting the new parts on. However, that couldn’t have been further from the truth. The O-Ring/Seal that goes on the transmission output shaft to prevent rust/corrosion from occurring was either never put on during manufacturing or it was never put back on by the previous Cadillac dealership when they replaced the transfer case under warranty at 1,293 miles on the vehicle. Either way, the missing O-Ring/Seal is exactly what caused the rust and corrosion over the years resulting in this costly repair. I presented this information to the General Manager Esther Luna and the Service Manager Andre Phillips. Esther never reached out to me at all. I did speak with Andre on numerous occasions and he promised me that the GM District Rep would contact me but that never happened. To top all of this off, I spoke with Tom, the Service Manager of the Cadillac dealership where the transfer case was replaced under warranty when it was new. He was well aware of this common issue and stated that the dealership where I was getting the repair done (Ken Batchelor) should have contacted the GM District Rep and that they should have fully taken care of this repair. In essence, this dealership screwed me and never told me the truth. I would expect better after spending nearly $17,000 at this dealership. I will NEVER buy a Cadillac again nor do I recommend anyone to ever do business with this dealership in the future. I will be interviewing with the defenders soon about my experience and soon after that it will air on the news. I wish this dealership had the human decency to resolve this but sadly they do not.My response to Andre Phillips - No discount was ever offered. Quoted me $5,500 worst case scenario. Lied which is illegal and unethical. They actually charged me $6,300.

Tony Bleess helped me and was great with communication leading up to the purchase. We had text weeks before the purchase and everything was pretty set when I showed up to the dealer. Good guy. The rest of the staff were pleasant as well and made us feel comfortable.

I took my Cadiillac Escalade for a Takata airbag recall. Appointment was at 9 so arrived a bit earlier. Amanda in the service area greeted us and took our info. She then Directed us to the customer lounge area. After a few minutes, she texted me in case we had any questions.45 minutes later she came to get us. Escalade was washed and ready.Very quick and satisfied

Great first time experience here to get my routine maintenance completed. Tyler W. took care of me, very courteous and thorough. Highly recommend.

My family and I drove in from El Paso and had vehicle problems the second day in town. Contacted Cadillac customer service requesting an appointment as soon as possible. Elliot made the appointment first thing in the morning with road side assistance. Kelly Suris Service Manager was the person that assisted me upon arrival she was professional, friendly and very accommodating. She assisted with a courtesy vehicle and made sure that my vehicle was inspected and fixed the same day. She truly went above and beyond and kept me informed at all times of the status of my vehicle. The vehicle was washed and cleaned when I picked it up. This has been by far the BEST CUSTOMER SERVICE received and I will always be a Cadillac owner. I highly recommend them and their amazing support team!!!

I had the pleasure of working with Tony on my first Cadillac ever. The service was excellent from the moment I walked in. I felt comfortable and never pressured at any point. Thank you Tony for understanding what I wanted and working with me until I got nothing less than what I came in for.

Excellent service. Was everything I had heard about. Would recommend this dealership for service to anyone.

Without prior notice I just drove up to get my vehicle serviced. I was greeted immediately and without hesitation even when I was there on a Saturday afternoon for a service that could have taken a few hours to get done. Was constantly advised on how they were coming along with the vehicle and assured me they would have it ready in no time and they did...Tyler was great!!!!

Always a pleasant experience at Ken Batchelor amazing employees at a relaxed establishment i give my fam five stars but theyre unquestionably a ten

Ken Batchelor is one of the best Cadillac venues to buy your top of the line vehicles.. They also have the best customer service, which offer free car washes every time you visit for any kind of appointment and also always provide the best coffee or whatever drink you desire, they have it..Their waiting room is one of the cleanest and most comfortable I’ve ever visited...they also have some of the best car salesmen.. Thank You, Mr, Batchelor, for the stellar customer service you offer everyone..,

Excellent Service and professionalAt what their doing

Came in from out of town to purchase my vehicle and WOW! my entire experience was A++. Henry was amazing! Extremely professional and polite, even picked me up from the airport. Everybody at the dealership was dressed professionally and extremely helpful. It was raining when I arrived and they could have easily made an excuse not to detail my vehicle due to the rain and they didnt. I was very impressed with their willingness to make my experience a great one. This is what a car buying experience should be like and I would highly recommend to anybody in the market for a new or used vehicle.

Loved the, Professional Service. That Henery my salesperson delivered.I really cannot get past the...Professional Time and Energy with my new Cadillac... Henry spend with me and my wife.. Henry provided to me and my wife comfort and a easy buying experience. I will be coming back... as long as... Henry will be my salesman. Thank You, Henry job will done, with my purchase. Thanks Again from Mr. John Davis

My favorite part of the whole expense was that there were no games. It was very straight forward and Henry Williams was the best salesman I’ve ever bought a car from. I left feeling very happy with the price of the car as well as the process from beginning to end. I will definitely be buying my next car from Henry at Ken Batchelor Cadillac.

Everyone we encountered was extremely nice and professional. I went in looking for a part i had been looking for the past 2 months and was extremely excited knowing they had it in stock.

Found exactly what I wanted. Fast, easy credit processing after getting a preapproval before going onsite. Friendly employees. Thank You!!

I was looking for a used Buick Cascada and found one at Ken Batchelor Cadillac in San Antonio TX.I dealt with sales professional Zach Urbanski and had the best car purchaseing experience I’ve ever had.Zach made sure everything went smoothly and professionally. He answered every question and made sure I was comfortable with every answer. Zach called me daily and I would recommend him and Ken Batchelor Cadillac for all auto needs.I live 1000 miles away and was happy to have Zach to help with the long distance process.All documentation went just as well. Josh Juarez made sure of that!John SavageHilton Head Island 🌴

I have been a customer for about 18 months and have visited the service department on 3 occasions and I have always received excellent customer service. Starting from the person that greets you, listens to your needs if any (or simple maintenance), takes over vehicle and reports any diagnostic issues on to the great mechanic/technician work and on the the customer service while there or offering to deliver the vehicle or even provide another vehicle for your convenience. Just overall great customer service, great work and superb experience when at other place this chore is usually an inconvenience. Thank you all.

General Manager, Sales and Finance are the very best! Thanks for all you have done for us, we are proud to be a part of the Ken Batchelor/Sewell Family.Sincerely,Joe and Terrie Ramirez

Great customer service and no had sale talk. Mr. Barbosa is a great salesman

My service advisor, Mr. Michael Henneberry, has been servicing my cars for as long as hes been with Ken Batchelor. In the past, I have dealt with plenty of other service advisors. Most of them have been good, but this young man goes ABOVE and BEYOND. I find myself lost in trying to compliment this young man properly. I have never been disappointed. Im sure hes had bad days like anyone else, but trust me, this man never shows it. As far as Im concerned, hes been a professional since he hit the ground at Ken Batchelor. In my estimation, Ken Batchelor knows how to pick em. I hope to be dealing with Michael for years to come.Respectfully yours,Louis JensenBexar County MarriagesP.S. My wife, Rosalinda, says that goes double for her.

Very helpful and professional. Every time I go to Batchelor Cadillac, I am always treated with respect. I highly recommend this dealership.

I had a AAA technician come out the day before and stated the battery just needed a charge. The battery died upon cutting the car off. When I called Ken Batchelor the next day, the customer service rep in the Service Department immediately helped resolve the problem. A technician arrived at my home within a reasonable time and replaced the battery. Obviously the AAA technician was not as skilled as the Ken Batchelor. Thanks for the A+++ service.

Truly enjoyed the wonderful customer service by Trevor Bergin. He worked on meeting our needs. Would recommend him to family and friends.

The dedicated team at Ken Batchelor Cadillac has earned me as a Customer for Life!

Ken Batchelor treats you as if you are the most important customer that they have. I am a customer for life. I have only had my Cadillac for 2 years, and I can say that I never knew what I was missing until I had the opportunity to deal with Ken Batchelor. The service team is the best there is. The personal service is beyond exceptional...picking up my vehicle, bringing a loaner and then delivering my vehicle back to me in pristine condition. I just can not say enough good things about the whole Ken Batchelor experience.

They know how to treat their customers thats for sure!

Made an appointment for an oil change, it was fast and came with a free car wash. Awesome!

I have purchased 5 cars from various Sewell dealerships over the last 7 years. I keep coming back because of the ultimate in customer service and care you get from a Sewell dealership. This is a my 2nd purchase at Ken Batchelor and this time I was assisted by Henry Williams and I must say the service provided by Henry was A+ from start to finish it was a pleasant experience and I always felt that I was kept up to date on the status all the way the car was delivered to my home in Dallas. I would highly recommend Henry and Ken Batchelor Cadillac for next vehicle purchase. Thank you Henry for all you do!

I was very happy with the service I received from Adrian and Bobby. They continue to return my text right away if I have a question.

I recently purchase my Lexus Rx350 from here. I have to say Henry Williams is the greatest and most professional salesperson I have ever met.Before I found this dealership, I have contacted over 30 dealers. Some salespersons either aggressive (give you lots of phone call to try to push you to buy their car)s or arrogant (not give you enough information you want to know and say the price already very cheap). But Henry, as a salesperson is transparent, friendly, patient and supportive. We live in Dallas area, Henry gave us all the information of the car and showed us the car via FaceTime. When we found there is a tiny scratch of the car, Henry did not cover it instead he zoomed in the camera to let us have a clearer view of the scratch then he mentioned the dealership will do touch up for us. Even we knew the price of the vehicle is great based on market conditions, Henry gave us some extra discount based on list price. He explained everything about the car in details, including the warranty and car functionality so that we could have a perfect understand the car we are about to buy. After we decided to purchase the car, this dealership give a free delivery from San Antonio to Dallas (4 and half hour driving one way)!Mark, the driver, delivered the vehicle on time. Then we had a test drive. Mark is very professional and nice. He explained us the purpose of each documents we signed in details so we knew our rights before-hands. When signing the documents, we found there is a space missing in our name (space is missing in our driver license as well which is difference from our passport). Afterwards, the finance manager gave us a phone call to ask us approval if we could ignore the space to make the title legitimate.The experience of purchasing car from this dealership is overwhelming positive. My wife and I appreciate the way that they always put the customers first and think about the solution for us. As a customer, we feel comfortable and pleasant to purchase our new vehicle from here. Honestly, this dealership is most professional and client-friendly I have ever met! So I am happy to give a 5+ rating!

I have never had a better experience buying a vehicle. My salesman Bryce was exceptional and I am grateful for his knowledge of Cadillacs and his patience with me during the process....I ask A LOT of questions. He found me the perfect vehice based on my needs/wants and price range. I am so impressed with the quality and the customer service. I would highly recommend Ken Batchelor Cadillac.

I love Ken Batchelor Cadillac! This is the 3rd vehicle I have bought from them and I keep coming back because they are genuine and they treat you like you are very important! The best car buying experience always!

Ask for jordy ... love our new ct5-v

I went to Ken Bachelor Cadillac to have my car serviced today. It was an awesome experience. In addition to servicing my car, I needed gas they put in a half a tank of gas and they did not charge me, and they washed my car, cleaned the interior.

Extremely great group of individuals to work with. We are very excited on our decision to purchase the XT4 for our daughter. We are looking forward to another Ken Batchelor purchase. The Sewell family truly treats you like family. Thank you Ken Batchelor and Sewell family.

Hi everyone!! So, this was our first time purchasing our new Escalade beauty and let me tell you Our experience was Wonderful from beginning over text with Mr. Rick Presley!! He has been the best Salesman we have done business with!! He made this buy for us smooth and oh so quick!! His attentiveness to our needs were straight forward and efficient and we cannot thank him enough!! We will definitely keep buying here for our future new needs!! Even some after buy things we wanted he took Very great care of us and took time to listen to my concerns and worries!! He took the time to go over every part of our new beauty’s entire computerized gadgets and prompts!! He set everything for me as with my age I may forget a few things in our car here and there !!! A friend of ours referred Him to us and she was on point with his knowledge and kindness and professionalism!! There was never any Pressure to purchase which was awesome and he attentively always responds immediately!! Thank you Mr Presley for our buying experience it is forever appreciated!!!

Beautiful and awesome people not to pushy

Great place to find your dream car. Excellent customer service. I searched the internet for a black ELR with Kona interior. I found it here. I flew down and fell in love! They shipped it to me in Illinois! They rock! If you want a Caddy; no need to look further. Maxx and I are very happy together. 🤗🙃

Trevor Long was a great sales person to work with. He found me exactly what I was looking for very quickly. He made the process enjoyable which car buying is not usually an enjoyable process for me. The car was perfect when it was delivered to me and the delivery guy Lee was also very helpful and a pleasure to work with. Great experience all the way around.

Im very satisfied with Ken Batchelor roadside assistance.

My husband and I bought a certified pre-owned XT5 from Henry Williams with the assistance of Javier in finance. We had what we believe was the most pleasant car buying experience ever. Henry was very knowledgeable and able to answer all of our questions (Lord knows we had a lot!). Not once did we feel pressured or hurried in any way. If we end up loving our Cadillac, which I’m sure we will, we will be customers for life. Thank you Henry, Javier & team! You all are top notch!

My car would not unlock this morning. I called the service department and they referred me to road side service. I called and this nice gentleman named Speedy walked me through unlocking my vehicle and charging my battery. He was very patient and understanding with me. I thank you so much Speedy for your help. My Cadillac is back on the road!!!

They were great, and I service my car there too!!

Just bought a car there, best car buying experience ever. Henry W. was the best used car salesmen I’ve ever worked with. Super nice guy and very fair. I will defend be buying my next car from Henry.

Ken Batchelor Cadillac provides the best service in South Texas.

I like to say we have been Batchelorized. As Cadillac lovers and past Cavender customers there is no comparison, although both provide outstanding service, Batchelor has won us over. Starting with Joey D. when he was in sales many years ago, to Kyle who Joey trained I think. Both are outstanding sales people and very professional. We are treated more like friends than customers and they have ALWAYS exceeded our expectations. Charles, in finance gets kuddos too as does Ken, Tyler & Bruce on the service drive. Just a great group of young men. As owners of 3 Caddies, when we took our car in for some maintenance recently and heard due to shortages of fleet and even car makers that we would likely have to schedule verses do a walk in because there would be no loaners available I was disappointed. However, Kyle gladly let us have his car to loan and down the road we went! This was not the first time he has come to our rescue and it is customer service like this that you will never find anywhere else and just another reason we will forever be buying from KB. Speaking of KB, congrats to 52 years of service! I do not know any other car dealership in town or anywhere frankly, where, on any given day, you can walk into a dealership and the owner is in a full dress suit ready to work and has an open door policy to any and all of his customers! Amazing & Inspirational! I have bought from Tom Benson, Rick Cavender and some of the other Cavender boys, and Red McCombs too since moving to Texas in 1994 and no one will ever come close to the customer service at KB. Ever! The whole dealership gets an A+ and I can only hope that one day my doctor and dentist offices would run this smoothly. Our 16 year old daughter jumps at the chance of riding along when we say we are going to KB. She loves the whole positive environment, the waiting area inside, and the snacks--the great snacks! Big thank you to everyone there and especially those behind the scenes who we never get the chance to meet. You all are appreciated! Suzie & Pete Martinez

Great 👍 Service Dept, treated us extremely well and took care of our needs. They get a 10+, MichaelHenneberry did just EXCELLENT!!!I HIGHLY RECOMMEND HIM.!! Ken Batchelor Cadillac Treats its Customers with Utmost Care & Courteous Service, Everyone was very Nice.. they get a 100 !!

Great customer experience. Accolades to my salesperson Adam Sena for his professionalism and attention to the wants and needs of the customer. Also, kudos to Michael in service for resolving a minor issue with the cup holder slide in the vehicle. Thumbs up 👍 to Ms. Luna who always finds the right time to engage the customer for the extra assurance that youre being taken care of.

Couldn’t be more happy with Ken Batchelor Cadillac! From sales to service, this dealership provides an excellent experience. They even provide pickup/delivery on both the sales and service ends. I feel valued and will be doing repeat business here!

We found the vehicle we wanted on the internet and contacted the dealership asking for a test drive. Our salesman Zac Urbanski arranged for our SIL to drive the vehicle and answered all his questions. Zac finalized the negotiations in an extremely timely manner and delivered our car to us since we live an hour plus away from the dealership. The car was just as represented. Zac took time to explain all the bells and whistles and answered our questions. The car is perfect for us and we were treated courteously at all times. We highly recommend the dealership especially our salesman Zac.

I worked with Natalia during my purchase of my new caddy and she made my experience very fun and enjoyable. I felt no pressure to buy, no stress during our conversations and even though I backed out once she did not make me feel bad about it. Do yourselves a favor and ask for Natalia when your looking to purchase from Ken Batchelor. Thanks again!

I LOVE LOVE this dealership for many reasons! I just took my car in for a free wash. It was soo nasty dirty. Within 20 minutes it was shining like new and I was headed out!

Best place to purchase a vehicle... great customers service and very professionals.

By far the best experience I’ve ever had at a car dealership, make sure to ask for Adrian he truly made it just that much more special! He went out of his way to help me get the best deal possible and was extremely patient with me! He even helped me put my sons car seat into the new car and strapped it down for me and walked me through everything to set up the car, he was just the most kind car salesman I’ve ever met ! I am so in love with my brand new XT4 and it’s all thanks to him and the team they have at Ken Batchelor !

Great customer service good attitude and I recommend good people overall

Fabulous service while purchasing my GMC Acadia! Henry and his team made the process as seamless as possible, had the car pulled around, the papers ready so that I could minimize time spent inside and kept my 8 month pregnant self safe! Worked with us on price and trade in and did a great job.The time they saved by working with my husband on the deal on phone, text, email was so wonderful. The team really looked out for me and my family. They even sent a baby bouquet with onesies and burp cloths. Will definitely return when I need another vehicle!

Excellent customer service and a great value for the price. I wouldnt go anywhere else.