They only sell 1 hair color product and it ruins your hair. While the Madison Reed hair dye does not contain ammonia, it contains ethanolamine. ... In this study, researchers found that there is more hair damage from ethanolamine than from ammonia; in some extreme cases as much as 85% more. @madisonreedllb includes: ethanolamine may also be contaminated with diethanolamine (DEA), which is linked with cancer in lab animals. In fact, ethanolamine is rated 5-6 depending on usage (10 being the most toxic) in the Skin Deep database, while ammonia is rated 4-6.

Took my daughter in to get her eyebrows done as a special birthday treat- but thanks to Ms Erica, she will be back! I love the way she talked to me daughter and took a genuine interest in her input. And special thanks to Ms Elisa for her awesome skin care recommendations for my princess. She had a wonderful and well deserved experience- thanks to the team there, we will definitely be back.

The staff at this location is always friendly. They always suggest good products. Only wish they would clean the displays more often. Nice, and good job Ulta. 👍😀

Extremely helpful whenever I have needed advice or help. A great example of the Ulta business model.

Nice place. Parking is tight specially in the front. I feel like there were understaffed. I would have spent more money the last time I went in about a month ago but I couldnt locate a single person to help so I left with the bare minimum I needed.

Very nice staff and wonderful products. I would give it 5* if they offered military discount. This is San Antonio Texas; military city and theres no military discount. Other than that this place is awesome.

Not fully stocked up on regular items. Also went to get my birthday present today..guess what? Not in stock either. Dont waste your time on this place there are better Ultas out there. Might be a bit of a drive, but worth it considering the alternative.

I just got the cutest haircut here! My stylist, Adrian, was obviously very knowledgeable about what he does, and he really listened to what I wanted and tailored it to my hair type. A great experience, I will definitely be back!

I love this Ulta location because of the product selection, services they offer, helpful staff AND its located at a great shopping center. Both high end and drugstore products are found here and they offer a free rewards program that gives a lot of great perks!

Wow i never been in this store before and im 47 yrs already it was very exciting💄 makeup every were i was only going buy one thing i came out 12 things But o well im very satisfied and all the employees were very nice and hepful..

Love Ulta, it was hot due to the ac being out but otherwise a good experience. Cashiers are always quick.

Always finding good quality staff with in fair price. I like the way how every product family is organized and very nice and friendly team working there....

Workers there are very nice and helpful just the some people who shop there are sooo dammm rude annoying!! 🙄

So excited to try these palettes out. I just wish they wouldve had the disco fever palette in store.

I love coming here bc they usually have good customer service but one associate in particular named Joey truly rocks. He has helped me on 2 separate occasions and totally has nailed it on what I was looking for. He’s very personable more importantly he’s SUPER KNOWLEDGEABLE! He’s helped me with skincare, haircare and makeup products. He listens to what I’m asking for and can find exactly what I want and or need. He truly is amazing. :)

I feel like it could be hit or miss here. I walked in wearing my work clothes which is not flattering - I was not greeted nor was I helped until after I picked up products.. I felt a little judged but it could just be me. Id give this place a second try to make a customer feel welcomed. Well see. $75.00 purchase.

I love this Ulta for their products and locations, but especially their employees. I’ve been frequenting this Ulta for years and have gotten consistent great service over the years. But, the reason I wanted to write this review is because of the salon. I had been loyal to a stylist in my hometown (which is almost 4 hours away) for the last 10 years. It was getting increasingly difficult for me to visit her and make the drive and to get booked and so I decided to make a change. I took my chances and blindly chose an option from a list of available stylists from the Ulta booking website. Luckily, I was fortunate enough to meet Gabby, who took my hair from a dark brown to a goldenish blonde in one session. Gabby took an entire day to make sure that I got the lift I wanted from where my color was at when I walked in. I was obviously very apprehensive walking in to a salon I had never been to with a stylist I had never met, but after talking to Gabby for about 10 minutes about what I was looking for, my anxiety melted away. I’ve since been back 2 times and will continue to go to her. I can’t tell you how impressed I am with her ability to make me feel welcome and at home and safe. Although I’ve only known her for a few months, she makes me feel like I’m talking to a friend when I come in and I know that she truly cares about the way I feel when I leave. Gabby, thank you for all you’ve done to restore my hair and get it back to what I’ve been looking for! I highly recommend if you are in San Antonio and have the option of booking Gabby that you do so, you will not regret it!

Super unprofessional experience. Since the mandate for masks has been removed, I usually do not go into a store with a mask on. I still carry one with me just in case, cause I don’t mind putting one on if necessary. Well, when I entered the store I was not asked to put one on. I went about my business and during while I was reading and comparing products, one of their employees rudely comes up to me and says “can you put a mask on?”No ‘excuse me,’ or ‘please,’ was mentioned.Of course I was kinda startled because of how she approached me, but I replied with “yeah, no problem.” And she walked away and said “it’s not hard to wear one, ya know.”First of all—no, it’s not hard to wear one. But legally, I don’t need to wear one so I don’t do it automatically, unless asked to.Second of all, that was soooo unprofessional to say. Especially since I had no problem putting it on and that’s the response I got.Won’t be going back here again lol

Sales people are very nice. You can find almost everything you want there

Absolutely love it here. Make sure you have more than enough time because you will need it to scope out all the products they have.

The joy of curbside is about as great an experience one could have.

UpdateThis store really went down hill since a year ago. All the shelves with makeup were filthy and the store looked a mess. I really feel it would be unsanitary to buy make up here.Original ReviewTook my wife here this Sunday so she could buy her lady things. It seems I find myself coming to a lot of these lady places so I tend to rate these establishments based upon cleanliness, customer service, and whether or not my wife gets agitated during her visit. So lets begin.This location started strong, with a general ULTA format, although slightly different isle layout. The place was clean, the staff was visible and very good about asking if we needed assistance. Something my wife doesnt appreciate, but I find to be a valuable level of customer service etiquette.The selection was decent, however the ULTA brand selection was drastically lacking. Another point of frustration (one my wife is frequently confronted with at almost all ULTAs) is the rather horrifying clearance section consisting of opened make up, unlabeled/unpriced items and just the sheer chaos of the shelf(ves). In case ULTA is curious about the processes of communicable diseases, this is certainly one such way of transmission.The other gripe is, like most other ULTAs, they were out of the freebie offers when you buy XX of whatever product, something that always seems to chomp at my wife nerves. All and all though, its about what is expected, yet with my wife being their elite Diamond member, I would think they would do more to ensure she is pleased with their service.

Employees were helpful and professional. Mask required and very clean inside and outside.

Just want to tell yall everyone that has dry hair I reccomend that olaplex, nO 7 it really works

One stop shop for all your beauty needs, including hair, nail, brow salons

It is your typical ULTA and was stocked and clean! The only problem was there werent enough empployees to help customers. They had 2 cashiers and 2 people walking the sales floor. I had to flag down an employee and it took her 30 mins to get back to me because she had others that needed help before me🤔 When I finally got help, the employees were knowledgeable in all things skin care and makeup! 👍 The bathrooms are not marked so yoh have to find them located near the beauty bar. It is a unisex bathroom and has a changing table. They have ample handicap parking spots and have accessibility ramps and entrances.

First time going in this store, staff is a pleasant group. Store is clean and covid precautions in place.

Great customer service here

The male employee that helped me was super helpful and took his time explaining things. He also had super cute nails!!

Friendly staff, courteous and very helpful.

Jennifer gave me such special treatment. Very relaxing. I needed the pampering!

Always helpful, know their stuff and have good supply

Ulta is a great store for hair care and makeup. They also carry higher end perfume for women and smell good stuff for men. The staff was very helpful and friendly.

Cashier was a bit rude. Employees heard talking about going to lunch. Looked at the time and thought didnt yall just open. Will not be returning to this location. ✌🏻

Girlfriend bought stuff that made her happy. Staff members are friendly and not pushy or dismissive.

Good friendly service 👍

Went in with my mom and we got amazing customer service! We were attended by 2 different ladies and they were both awesome, we got some good recommendations on products and they didn’t force any prestige products on us. They actually recommended some of the drug store products and I am all for that. They answered all our questions and weren’t rushing to move on to the next customer. Both ladies also spoke Spanish and made it easier for my mom to ask what she needed to ask.

The employees were very helpful.

Great customer service!

Great place for a variety of product. Very knowledgeable staff who are eager to help. The prices are fair and several prices actually less than online prices. A decent selection of make product amongst a sea of female product. High percentage of male staff who use male product making them a reliable source of information.

Well since I turned 50 I started to notice my skin. A spot here a line there so I decided to get professional help and Ulta is my choice. They have several convenient locations and I am able to schedule on my days off. The prices could be better but I earn points for the essential items. Highly recommend

Super rude and gossipy sales associates. I wandered around for 15 min looking for help and rather than reaching out and asking to assist me, they leered from a few aisles away from me as if I were shop lifting. Not welcoming, and its disappointing considering how much I love ulta.

I can usually find everything thing I need at this location.

Love Ulta very nice place to find everything I need ❤

Bustling store on Saturday. Everyone and their kids are here. Long lines but youll get what you needed.

2nd home due to my wife.

Great experience. Staff was very friendly and helpful. Store was clean and practiced social distancing.

Clean and most if all not crowded.

Had great buys!

Great service..love their products..

Employees are very helpful

I love Ulta salon. My stylist is Lawrence, and boy does he know how to do any style. I have super curly hair, and have tried many places only to have them mess up my hair each time. With Lawrence, I have never had that problem at all. He is super nice and eager to assist each visit, even his very last visit of the night. Thanks Lawrence for such a great job!

Has every beauty supply product,needs more assistance.

I didn’t like my hair color. The color was all wrong and didn’t look like the picture I showed her. Then styled it in a dated “The Rachel” hair style. It was all wrong of what I asked. I wanted to get out of there as soon as possible and cry in my car. Even there was no music in the store was very awkward. Never going back. Very expensive mistake.

Workers are so nice there

If I could give zero stars I would. I received no help finding what I needed, and when I looked at the tester of a powder I was going to buy (not put on, just look at the color) I was rudely approached and told I couldn’t while rolling her eyes. Didn’t even offer to help match me since I couldn’t when I specifically told her I was just opening to try and eye the color I needed. I understand everything is different right now with everything happening but if that’s the case take the testers off the floor. Period. And maybe extra help finding the color/product People need. Awful experience and horrible customer etiquette/service.

Love this Ulta Beauty location! Customer svc is always on point!

Very friendly staff and great service!

This is strictly for not honoring the 20% off at the register for2 prestige items. Even when the October coupon emailed to me stated otherwise.received bu email said it applied to prestige brands and brie

Every time I come here I have a great experience! This ULTA has a better selection of makeup and skincare compared to other locations. The on-floor staff and cashiers are always friendly and helpful. I used to have very dehydrated/congested skin and they were more than happy to give me tips without making me feel bad.

Adrian very professional and great hairstylist. Salon very clean

Erica was awesome, I love her recommendations and she nailed my color match! Truly appreciate her assistance, smiling face and professionalism. Her makeup was beautiful too 😊

Amazing customer service!

Hate this place! Bad customer service! First time I went the representative from “Naked” foundation wasn’t paying attention and kept talking to another person while trying to match me. Because of her negligence she matched me 2 shades too light. So when I came home and put on a full face I looked like a ghost 😑 Second time cashier made someone cut ahead of me in line despite me being there first but I didn’t say anything because I didn’t want to cause a scene. I don’t enjoy going there because the experience is always negative and I don’t like to write reviews but just a heads up for other people thinking about shopping there. Guy at the brow bar was nice though so that’s the only positive thing there.

I went in to look for a certain lipstick. The display was empty & all that was left were testers that have seen better days. The showroom staff were friendly & helpful. I bought a few products & was supposed to receive a free gift, at checkout. I waited in line, paid for my items, and left the store. In my car, I checked my bag for the gift and it was not there. Went back in, spoke to my cashier, informing her that I was to receive a free gift. And this was her answer, I could not offer it to you because we are all out. Really? ! She didnt mention that while I was paying nor did she offer another item in its place. Yet, there are signs up saying Free Gift With Purchase That was poor customer service.

Great customer service and an amazing array of beauty products and perfumes.

This location is just a miss. The products are never stocked and it always looks like a tornado went through there. The sample products are always a dirty mess and the actual products for sale are often in opened or damaged boxes. They just do not do a very good job of organizing items that have been moved, etc, so it’s very hard to find what you are looking for and the price. This is a very unkept store and I keep giving them the benefit of the doubt that maybe I am just coming in on restock days, or that they are too busy to clean the place up, but after several visits I think that it is just the way it is run. I would go to one of the other locations in town first.

My overall experience was amazing! I dont allow just anyone cut my hair due to prior traumatizing experiences and Benjamin in the Ulta Salon was amazing! I am grateful for the wonderful job he did and the exceptional service he provided. He not only repaired my hair but he was also able to help me when I had questions regarding my skin. I will definitely return and tell everyone I know to go to him!

By far best ULTA Ive ever been to! Huge selections of all the items you see online. Its actually on their shelves to see. Staff was helpful AND friendly. I was totally shocked how AMAZING this place is!!

So i want to be truthful i have noticed that every beauty supply store has been playing gospel music. Idk if that is a buying mechanisms to promote more people to look deep into their soul more like their wallets to buy. So far stores is over crowded in neat aisle with every item you could want for your hair or body.

A mecca of Beauty products at the tip of your fingers! The staff is super helpful and extremely friendly. I love it here and never shop anywhere else 💗❤. My favorite skincare is Philosophy. It delivers proven results.

Frederick is an excellent hair designer. I’ve had my hair cut and styled several times and am extremely pleased. He has a positive attitude and truly cares about his customers. I like this particular Ulta because it is like a combination of the movie Steel Magnolias and the tv series Cheers. Everyone is made to feel welcome and sometimes they know your name. =D

Its kind of hard to get the attention of anyone who works there, whenever I go its just chaos so many people walking around. Ive learned to know exactly what I came to buy beforehand so I can get in & get out

Went here for senior prom makeup and hair. I have never seen anything more horrific in my life. I missed taking pictures with all of my friends because I had to come home, take off the makeup the so called “beauty experts”put on my face. And do my makeup myself. I was tempted to go back in and show them how to actually put on makeup. Have had so many issues with this location. Will not be coming back. Ever.

Never any staff to help. Prestige area is always dirty and the fat bald guy named Marco is always gossiping with the staff on the floor. He should be helping customers instead of giggling and thinking he looks cute. Just because I come in not looking like I have money doesnt mean Im not worth your time. Someone needs to teach him proper customer service!

THE WORST location in San Antonio. The staff here is pretentious and will not acknowledge you at all. The manager is rude and acts bothered and put out if you ask her a question(she was rude to another customer too). She refused to provide me a promotional gift that was supposed to come with a purchase(luckily a manager from another location was VERY KIND and gave me the item from her own store after hearing about my experience at this location). So if you are looking for customer service, do not come to this location. 90% of the items they advertise are not in stock and the staff is clueless about their promotions. On a busy Saturday, they had a huge line and only had two cash registers running). Will not come back here.

Awesome

Busy. But very helpful staff

I was going to avoid putting this review but this has happened way to often for me to ignore. Usually when I go in a seemingly friendly MUA asks if I need help and I politely say No thank you... almost every time I am still followed around the aisles as if I’m being suspected of shoplifting. I have social anxiety and am very uncomfortable as it is walking in there alone, let alone being treated like I’m stealing. Sephora down the way is a lot more respectful.

I like this Ulta because it has the full selection of products that some other stores lack (Morphe, Nars, etc).Now the real gem is Erika at the Benefit brow bar. Holy cow, I hadn’t had my eyebrows waxed in years so I was a little nervous letting someone touch them again. She explained the process as she went along and was so personable and professional—best of all, she absolutely killed it at bringing my brows to life! Definitely recommend their waxing services!

I have been trying to purchase a few Morphe eyeshadow palettes. Nothing specific I see a ton of display tester palettes and every time I come I to this store They are completely out. I can see the tester but nothing to sell on the shelf. No one knows when they will re stock and its always a mess when I do find what I think is a palette it turns out to be just the box it is sold in. Last 3 visits I have left disappointed.

If you are a girl or woman or man shopping here, I would highly recommend taking your business else where. When I entered, wearing jeans and a tee no one greeted me, only stares as I waited in line. But when everyone else walked in Hello! Welcome to Ulta! Being a man I can understand, but when everyone else walks in different looks. I walk up to the register to a girl whose name is Brianna, the one who greeted all other guests ask me for a phone number while simultaneously speaking into her headset about something else. I tell her no, and let her know its going to be 75$ for a gift card. I finish processing my transaction and she tells me Have a great day and my response is Mmmmhmmm, thanks. Please do me and everyone else who thinks logically and doesnt judge people based on appearance and skin color, dont shop here. I mean, these women, and obviously women who dont attend college because they choose to sell makeup as a career and not do higher for themselves have no right to judge anyone else! Period!

Everything is out of stock. Checked multiple brands and various products. Also asked about a specific Taste palette - associate half-heatedly checked the “drawer” and said they were out (online it said the store had it in stock). Stick to Sephora.

Great place if your a teenager. Go to Sephora for better goods and services.

Went to get my eyebrows waxed for the first time in forever. Erika was awesome and did an awesome job! Definitely going to have to go back when it comes time to get them done again.

Went in yesterday for an eyeshadow primer, setting spray and wanted to try the Morphe foundation. I LOVE MY NEW PRODUCTS. But the staff is a different story. I always thought people were exaggerating when they say if you go in without makeup they don’t even acknowledge you. But yesterday I found it to be true. No one asked if I needed help with anything, or when I would look around for help they always seemed to be around but walked away as soon I made eye contact. Almost like if they were trying to make sure I wasn’t stealing anything. It really sucks to have a bad experience at this Ulta because it’s the closest one to me. If you go to this Ulta make sure you go in with your face already done so you can get some type of acknowledgement.

Out of different Ulta locations Ive visited this would have to be my favorite one of all. Today I went in for just one particular foundation and end up purchasing so much more which I did need in fact, all for the help of one of the sweetest and honest beauty advisor by the name of Mrs. Olga. Thank you so much for your time, help and sincerity Maam.

Love Ultra on Basse rd. Always get the exact friendly help I need, and am always able to find the perfect products i need all in one location...

THE WORST Ulta experience I’ve ever had. I specifically went to the store with the intention of redeeming my bday item and the staff refused to work with me. I was unable to show the email because my phone was dead but I had a credit card account they could verify or my ID even? The woman at the register said the best she could do was give me the number to guest services... I went to Sephora right after this because I needed another product only they carried, and OMG!! I wasn’t even concerned about a bday product bc I RARELY shop at Sephora but as I was checking out the girl at the register noticed it was my bday and gave me 3 options for a free gift. No email required, just good customer service.

A great Ulta location! The staff is very kind and helpful. The selection is generally good, although they do not carry Lancôme products at this location.

Love the selection, always come in for 1 restock and end up buying more 💁‍♀️

I got my hair done by Lawrence! And at first I was so nervous because the past hair dressers I have been to havent been easy to talk to and comfortable. This was a different experience! Lawrence made me comfortable from the get go, not only did he get to know me but I got to know him! he made my hair amazing look and feel amazing... I spent an hour just saying wow everytime I saw my hair. He made my hair gorgeous which made me feel gorgeous! Next time you want your hair done request Lawrence Montoya.

As I walked in a guy walked out holding good 8 to 10 boxes with different product while the sensors were activated. He was clearly stealing all the product the girls at the counted didnt even looked at the door ignoring completely what was going on. We told them the guy was getting away with all the product random the answer with a yeah we know as I continue looking through the store another lady started following me asking if she could help me .... Like really? You let a guy walk away with hundreds of dollars in merchandise but you follow me thinking I will steal your makeup. I think this employees have it mixed up lol. Good luck with managing the store.

Wide variety . decent prices . my gf loves this store . like alot . lol

I cant say much, my wife loves this place and they always seem to have what she is looking for.i would like it more if they had some seating for husbands and boyfriends to wait comfortably to pay for of partners products.

Everyone working there is friendly and helpful. Salon staff very well educated and talented in hair care and styling. I especially like Theresa who has fixed my hair in a lovely style every time I have been there.

I have been a salon customer since they opened at the quarry. Unfortunately, my stylist is no longer there and I have not wanted to find someone new because she was awesome. Well, I really need a haircut so Im going to find someone new but will stay with this salon. I did have one very bad experience there years ago but I had someone at another location fix the cut which actually turned out really cute. So, I will see who I find to replace my sweet Stephanie.

I took my mom here i didnt know they didnt sell hair dye. Oops and I come here alot but for other things

My salon stylist Jazmin took me from black hair to the most beautiful red color! She knew exactly what she was doing and accommodated the vision I wanted for my hair. She was an excellent stylist, advisor, and made me laugh and feel completely at ease. i totally recommend Jazmin at Ulta at thw Quarry for your hair needs! 5 STARS!

My daughter and I went in there to buy some specific products. The ones that we wanted we took to the register they were missing caps and one of the employees had said that happens! We had told them we wanted these and they said sure will give you a discount then they said no we cant sell them to you at all. We explained what we were told it totally went over their heads. Not to mention the disorganization there the rudeness and there was so many products that were missing lids and look like they had been there a while, so what that tells me is they dont take care of their inventory will never go back!