Attempted to pick up a few lock nuts and was told to go to Home Depot. Horrible customer service. Trust that if Home Depot had what I needed, I would not have driven across town just to be laughed at and told to go elsewhere.UPDATE: Went online to Amazon. Purchased the 50 pack of locknuts for $23. Yea I only needed 4, and had Ace not been rude, I would have bought it from them. After reading the other reviews, seems this is par for the course.

Dont bother going to this place worse service very rude thier doors are closed and locked, you need to order everything thru their website they told me on the phone.

Worst Experience! Called in order exactly how the outdoor sign said. I personally saw people not follow their rules and treated like a second class citizen. After ordering, I patiently waited and stood outside (20min) for them to pull inventory. After receiving the bolts they were wrong size. Store clerk got upset with me ordering the wrong size. Upon checking the receipt, clerk was wrong. Didnt apologize after making a scene and embarrassed himself in front of everyone. These people are sad and treat their customers horribly. Last time I try doing business with them.

You can find all kind the screws My best supplier All guys work friendly all time thanks for help C GLASS For upgrades my products to best quality

Wouldnt help me. I called didnt answer. Then when im at door starts talking smack about how I have to call it in. Think guy was upset already but thats his problem not mine.

Most likely wont ever go back.. Tried them since they were close by. Called for directions and they never mentioned that you need to call in your order an hour ahead of time. Doors were locked, people standing outside. Had a note on the door to call in your order 1 hr in advance... it also said not to bang on the door or windows.They finally came out to hand someone their order, and asked if I had one. I told him I didnt yet, and he closed the door as he said thru the glass that I needed to call it it. When I told him that I had a quick question on their supply, he replied that I need to find out what I wanted and call it in.After that he just kept pointing to the signs on the door. I tried to call in my order and they didnt even have everything I needed.While I can understand the concern for covid, it just doesnt appear that they have any concern for customer service.I went to my normal supplier, and was in & out in less time. Generously gave 2 stars - only because I dont know what their non-covid norm is.

I have not made a purchase here yet, but will definitely do business with them purely from my interaction with one of the staff members today. I was referred to this shop as I was looking for a bolt for my motorcycle. I arrived this morning not knowing that they were only accepting phone orders and no in store browsing due to COVID. I waited my turn outside and the lady that helped me went out of her way to locate the part and accommodate my needs, even though I was unsure of the size. I always try to support small businesses, but this one definitely has earned my business.

WORST SERVICE EVER!Wish I can give this place NO stars.No customer service and no Professional communication at all.

Been buying few things from here through out the yrs . Extremely frustrating trying to buy bolts over phone when I’m no bolt expert and have the bolt in hand as usual to show what I need but no one to show it too .. if I wanted to talk through a phone and place and order I’d just cut the middle man out and buy online 🤦🏽

Jenelle She is amazing and strong and thank you for being so helpful. May god bless you with a full life with you and your son

This place is horrible. Everyone on the phone is rude. It is one thing to say it do to COVID its another to just blatantly disrespect people in person and over the phone. Guy even said they should close down. So if this is how you treat people who have supported your business there should be no Positive Reviews at all unless your having employees write reviews.

Don’t go here I was here at 7:30am . I had an example of the bolt that I needed.They were only taking calls for orders due to Covid but when you have a bolt that’s cut off with a torch it would be really hard to explain over the phone ! Don’t recommend it they turn you down quick!

I too received the rude brush-off. I dont think they are interested in doing retail business, but I wish they would just say that.

Absolutely recommend this place for all of your nuts bolts and everything in between! The gentleman that helped me out was had an outstanding customer service. Hands down the best!!

The WORST experience first I treat myself as if I was bothering him definitively Mr. was in a bad mood I would not return if he does not have ways of treating a client I would like to tell him what he really deserves but they do not allow me

They always have the bolts I need. Great prices. Great to know a place like this!

Need a 20 dollar minimum to place an order to pick up in store I only need 3 bolts and the guy on phone was extremely rude

Very pleased with service.They were very helpful.

Would not take the time to even help match the parts that I needed and i was the only one there. Would never recommend this place to anyone

Called and was told to go look somewhere else for the bolts I needed the person on the phone was rude and he hung up on me

Should have been a FIVE STAR

An awful lot of driving for something I couldve bought at Lowes. They might be useful if you need large quantities. Friendly service.

They suck!!

Best place to get nuts and bolts.great service..as a matter a fact im on my way over there right now.

Great selection, great prices and great customer service.

Friendly staff and excellent customer service. Found products not available at Lowes or Home Depot.

Great service

Quick service

Good

Waoo. Great customer service

Good9 and nice and cheap and always have what you are looking for