I placed an order for my daughters Fiesta Baby Shower October 8th. I have attempted many times to get status on my order and nothing. Sent emails called and left messages and no luck! My bank account was charged over $80.00 and I would like a refund

Please update your google! Absolutely frustrating to come to address of a business that is no longer open.

This place doesn’t even look like it’s there anymore. But I walked up to the door anyway, to discover it is in fact still open, however, the sign said it’s appointment only. So I wanted to make an appointment, I called the number on their sign on their door, I also texted and never got a response, emailed. Days later still nothing, Im thinking COVID had something to do with this but still that’s poor customer service. I’ve heard great reviews so this was so disappointing, lost a customer!

Two separate addresses are given for this business and neither seemed to be correct. No one answers their phone. Wasted my time, effort and gas.

One word… chafas !

Wonderful Service! I got my Autism Ribbon Pinata Here they are great! Making sure everyone with autism are well taken care and are so understandable with my disability needs. I Love The Cascaron Store!!!! Beautiful! Pinatas, Lots of Fiesta Decorations and Lots of items they make themselves Fiesta items I Love. I totally recommend 5 STARS!!!!

Worst experience!! I had never ordered a pinata for my daughter, so I found this location stopped in placed my order everything seemed good. I ordered it 4 weeks prior my daughters party to ensure no problems, well ....3 weeks later I started calling to check on my order and the phone just rang. I left a few messages, but never a return call back. This started to concern me since the party was a week away. I went back on the web and found an email for the location, so I sent an email in hopes this would work.Finally, I received a call but only to tell me that the person who does the pinatas was involved in an accident and all orders were cancelled! I was so upset, she stated that the accident had just occurred so I asked why my order wasnt done since I placed it 3 weeks ago? No answer to my question and never ever a SORRY!!After my conversation with this lady I read some other reviews on this place, so WISHED I wouldve done that first!! I never like to leave negative reviews, but feel it necessary to warn other parents of this business. Thankfully I had a friend refer me to .....KARLAS SUPER PINATAS ... She helped me out by finishing a beautiful pinata for my daughter in just a weeks time and earned a satisfied customer for LIFE!!!

Mary makes beautiful wreaths and right now if you buy one wreath she will donate a wreath to a nurse. You can find her on Austin highway call ahead to make sure shes there.

Original fiesta products

Such a wonderful gem. We were so happy when we came across this store. They do such wonderful work on their wreaths and their cacarones are one of a kind. We loved this store and will definitely be back for some more decorations for other parties. Very professional and most creative.

I picked up my sons 48 dinosaur pinata today, and all I can say is Wow. It is awesome! Marylou and her husband are truly artists, and they do great work. The pinata was completed on time, with no problems, and for a great price. Customer service was wonderful, and Marylou is very friendly. I am so happy I got to meet her and that she was able to create a beautiful pinata for my son. We will definitely be ordering more from them in the future. (The other creations in the store, including wreaths, hats, and more, were also really nice.)

I ordered a Disney Cars pinata and absolutely loved it. It was too nice to bust open...but we did. My 2 year old loved it so much that he cried every time it was hit....but he felt better after he saw all the candy and toys flying out. Great job on a short notice. I recommend this business to any and everyone. They do awesome custom jobs. The Cascaron Store will continue to have my business. Thank you MaryLou for the outstanding pinata.

Amazing Video Game Little Big Planet Sackboy Pinata. They custom make me the most beautiful pinata I ever seen! Wow! Wow! I have never had a pinata and service so wonderful people very friendly and I saw the most beautiful wreaths I ever seen.They are Fiesta Decorators experts. You got to get your Pinatas & fiesta decor here!!!

Excellent little local business. Remember shipping local supports local families. Wonderful selection and craftsmanship. Very personable owners. Very glad we stopped in and gory ready for FIESTA!

We loved our Elsa Pinata. It was easy to order and the best price in town. Thank you so much for your professionalism and creativity. This pinata will be the highlight of my daughters birthday party!!!Monica Delgado

I have been trying to get a hold of this place for a month now. I spoke to them right at the end of fiesta, and they stated to me that they would be happy to make my son pinata, but to contact them after fiesta. I have been calling and emailing everyday, with NO response. I have even gone to the store and they were close. NOW its a week before my son party and I have NO pinata.DONT USE THEM!!!!!!!!!!!

We bought a beautiful wreath and cascarons. All the items are very beautiful and reasonably priced. The lady was extremely nice. I recommend this place to everyone!Viva Fiesta!

The places is closed

Fantastic store with all things Fiesta!

Called for a piñata for next day pick up and they offered delivery. Came on time and piñata was great!

They are FANTASTIC!!!! They had my pinata beautiful made, on time for my kids Party. You got to see their WOW Fiesta wreaths and decorations. I will recommend The Cascaron Store to all my friends and family!!! Great place for FIESTA

We drew a picture of the design we were looking for. The design was pretty intricately detailed. The Cascaron Store produced piñatas that looked exactly like the sketch we gave them. They were beautiful. They were also competitively priced compared to other piñata shops in SA.

I LOVE THIS FIESTA STORE!!! Super Great service, their custom pinatas are so much better here! This Fiesta Store will WOW! You!!!You will be impressed by their Fiesta custom Decorations!!!! I love my custom Fiesta Decor.

Please take the negative reviews of this place seriously. I called to order a pinata that they assured me would be ready by the day I needed it. When I went to go pick it up, they told me it would be there in about thirty minutes so I waited, 3 hours later and they told me they were closing but assured me they would be bringing the pinata still. 30 minutes later phone calls go unanswered and no one has shown up. Im still in the parking lot. Regardless if anyone shows, this review illustrates the type of business that they do. I wish I would have looked elsewhere but they seem to be the only ones in town that claimed to have what I needed.Edit: Just noticed there was a response to my review, and two years later it is still the worst experience ever. They did not ask for a deposit and just never showed up to their own store. So theres that.

This place is awesome! We asked them to make a narwhal for my daughters birthday and they delivered! Very cute and affordable. Thank you!

WOW! I Love The Cascaron Store they help me with my custom pinata. It was a last minute decision to get a pinata and they made it for me. It seams many of this bad Reviews scare their workers in ways they had become threatening its scary when customers demand too much in a threatening manner so just work with them they will work with you!!!

One of the best pinata and fiesta decorations I ever seen. Never seen a pinata store that can go to the extra mile. I highly recommend here, and I love their friendly service and how well they work with me in making my superhero pinata they add a great attention to detail and custom design the pinata to my birthday party needs! Cant wait to order again from the cascaron store pinatas!

Awesome pinatas! We have ordered 4 custom pinatas from The Cascaron Store, and they have all been great! They are very talented artists!

Beautiful handcrafted items! Lori was so helpful and the prices are reasonable!

I dont know why they have bad reviews.But I decided to give them a try I needed a batman piñata and called them they didnt have one in store but told me they would have one in for me the next day.They came through I picked it up and my son loved his pinata the lady that helped me out was very friendly.Ill def be returning for my kids future parties. Thank you

First of all, do not ever go to this store. If for some reason you must, do not pay until you get the product you ordered, and even then good luck with getting it. She is a thief and will take your money and rob you blind. I have had other people tell me that they had her make something for them and they never received it either. At least they did not pay her up front, because we did, and she never delivered and will not refund our money. She never returns calls and she is just an awful business woman. There are a lot of other great, honest, and nice businesses in San Antonio that do the same exact thing she does, so go there.

I WOULD NOT order from here. There is a MAJOR lack of communication! I called the store & was told I could order a specific piñata & even confirmed the date. I was advised to go to their website & email the designer who would discuss my design/size. Once the person emailed me back they stated they arent taking orders & referred me to another piñata place 🙄 Totally bad business

I ordered a last minute piñata for my sons 1st birthday. His theme was little monsters and surprisingly they had a little monster piñata. It was beautiful and well worth the price. To top it all off, they delivered. So convenient and reliable. I will definitely work with them in the future.

Very unprofessional business. I called on a Saturday and placed an order for a piñata, I told the lady I was speaking with (didn’t get her name) that I wouldn’t need the piñata until next Friday. She told me that it would be ready on Tuesday. So I called on Tuesday and was told “I thought you didn’t need it until Friday, I’ll check the status and call you back.” She never called me back. I called the next day (Wednesday) and was told the piñata was ready, it was drying and it normally takes about 3 hours for the Pinatas to dry and she would call me to pick it up. I never received a call back. (Thursday) I called about 5 times and nobody answered the phone. I attempted to go to the address provided and when I arrived the business was no longer there. This morning (Friday, the day I need the piñata) I called again and left a voicemail in regards to my order and I still haven’t received a call back. I’d suggest not to waste your time with this business.

I ordered a pinata for sons birthday months ago. The day before his bday I went to their location to pick it up and no one was there. I called their number all day and got no response. I emailed them and when I heard from them I got nothing but excuses. Needless to say I never got my product and still.waiting to hear from them so I can get my refund. Poor way to run a business.If you can respond to what I wrote then you should do the same with your clients. I contacted you several time on Fridays when the weather was good and even left my phone number and you didnt ever contact me. I even contacted today about picking up my refund before I going back to lubbock and you still did nothing. That is poor customer service and way to handle a.business.This business owner is a thief and bad business owner. She will never return phone calls. She also never returned my deposit after she stated she would. All she did was take my money and ran. Do not do business with her.

After a month and a half of waiting, 2 phone calls and 2 unanswered emails Mary says that my order has been canceled. From the beginning, on the first day, I asked for a receipt for my $60 down payment and never received it. The following week I asked again she said she would and never received. I eventually told myself to forget so I waited for the completion date and she failed to give me an update. I waited 2 days after the promised completion thinking she would at least let me know what the status was and still nothing. I then send her another email that I wasnt happy with the service and that I would dipute the charge on my card. A day later she replies with...Due to inability to continue working your pinata after too many interruption by you and your date due is not giving this pinata enough time to dry,Due to inability to continue working your pinata after too many interruption by you and your date due is not giving this pinata enough time to dry, this order is cancel.Really? Why couldnt you have given me an update when you missed the completion date? So because I called 2x and sent several emails you werent able to complete my 2 piñatas for a party happening next weekend. She also wasnt taking any calls for 3 days straight. She put her phone on Do Not Disturb.In another email she replies...Please let us know the date of the party for our records. let me get pictures from the artists to send them to you.Thank youShe can keep my deposit. Stay away from this business.

They have fun and beautiful decorations for Fiesta. I got a beautiful wreath for my door and some papel picado. They have super cute cascarones in forms of animals, people, and other cute shapes. The items are made by individuals with Autism and part of the funds go to help them.

Huge SCAM! Dont waste your time!! If I could give zero stars, I would. We called the number on the website & ordered our piñata well over a week in advance. They told us our piñata would be ready for pickup on Friday. The day we were going to get it, we found two different addresses. One was MetLife & the other was an empty parking lot. The number we had called to order...no answer. There was a message saying that the caller was unavailable. Just go to Pinata Time if you want a piñata, they are easy to find, have a working phone and are super awesome!!

We ordered cascarones for our gender reveal party, Mary was a very sweet lady when I placed the order. Unfortunately, she never called to tell me my order was ready. (I ordered them a whole month in advance). I called her 3 times, left her 2 voicemails and went to her shop 3 times to try to pick up my cascarones and each time I went the store was closed. She never returned my calls either. :( We had to figure something out last minute the day of our party. I wish she had just called to say she wouldnt be able to fulfill the order, but she didnt... disappointing.

This store is fun to go to, great decorations, and creative art. Great selection of pinatas for your parties.

Ordered a pinata and was told it would be ready in time for my sons party. Pinata was not ready in time.

My husband and I are throwing a themed party for our daughters first birthday. Using ideas from Pinterest we were able to make most of the decorations. We wanted a piñata to match the quality of our work. We visited several places in town, by far the best piñata place. The prices are competitive, the quality is way above everyone else.

Great variety of Fiesta decorations, ver friendly, helpful folks.

I typically dont do this, but I feel the need to BLAST this so called company The Cascaron Store located in San Antonio off 931 Austin Highway St. I had initially called to see if I could stop by to look at the piñatas they had for my sons bday party and she was willing to meet me during the labor day wknd (Sunday) as most of the stores were closed. I drove all the way across town to meet with her, showed her a pix of what I wanted and said she could do it. I basically needed a diamond for my sons 13th bday since that was the theme. She had one already there but mentioned it wasnt finished and she would make mine custom. Gave her colors, size etc... she gave me price and assured me that it would be ready for pick up the following Friday, after 2:30pm and that was it. I called lady Wednesday to confirm that piñata would be ready and she confirmed it would be. I looked up number again online the day of, and something made me look at reviews (yes, I know! I should have done this from the beginning), so basically almost half of the reviews were bad, and they were all along the same lines, that customers would order piñatas and they would never get their piñata. Lady would reply that they didnt leave deposit which is why piñatas werent being made, BUT guess what?!?! I was NEVER asked for one either. So I decided to call and no answer until she finally answered and I asked her on the status, she said she would call me as soon as the truck called her to let her know piñatas had been delivered. I mentioned to her about the reviews and what they said and that I just wanted to make sure I wasnt getting the run around because I didnt leave a deposit. And since my piñata wasnt just an ordinary piñata, obviously I wasnt going to find one from one day to the next. Well sure enough, I got to the location and hour before (1:30pm) waited til 2:45pm, no call, no one ever showed up either. Kept calling and calling and texting til 4:30 til I finally gave up! Called another place that saved the day. I might have not gotten the piñata I had initially wanted to fit the theme but they were very nice, and helpful and understood my situation and was willing to help by making an xbox control piñata since all they had in stock was like baby piñatas .... lol And funny thing when I called and found this place Karlas Super Piñatas on 1512 Fredericksburg Rd, I explained to her that I needed something by the next day since I had another place that let me down and funny thing is that she asked if by any chance the name of place I was talking about was the one I had actually gone too and to my surprise it was! She said she had about 5 people call her with the same exact situation. Pathetic! Thank you to Karlas Super Piñatas. You all saved the day. By the way they have beautiful piñatas. Make sure to visit them for your piñata needs as they were genuinely helpful and friendly and promises were kept.

They do NOT sale piñatas here, dont waste your trip. They will just tell you to visit walmart or target.

I am very disappointed in this company please please do not use this company, I am so happy that I did not pay first, I ordered a baby Mickey pinata on February 2nd and they said it would be ready by March 12th the woman her name was Lori and she told me it would be ready and gave me a price of $37.00 and a $3 tax with was fine. A couple days Befor the party I called and let them know I was going to pick up the same lady Lori said okay that fine they come in at 1pm to the wear house . The day before the party I went to the wear house and no was there. So I called the woman and she said she call the wear house to see was going on. Then she texted not called me and said pinata is canceled and it got too wet and gave a name of another pinata company. I left messages on the voice mail asking to speak to the owner. Till this day no one has called me or let me know any thing, I will never use this company or recamend this company to any one. I hope this company with respond to this.

Its gone, now an insurance company at that address.

DO NOT USE THEM! Placed our order in person two weeks ago. No call and no order!!!! Thank God we found Cuevas Piñata on Culebra Road! Our party would have been ruined otherwise!!!

ON SEPT. 7 TH I WENT TO THIS PLACE TO PURCHASE A PINATA (TURTLE) FOR MY SONS FIRST BIRTHDAY PARTY ON THAT SUNDAY SEPT. 8TH SINCE ONLINE IT SAYS THEY CAN DO PINATA IN ONE DAY . THE LADY TOOK MY MONEY AND PROMISED IT WOULD BE READY BY 1PM ON THAT SUNDAY ! MIND YOU IT WAS A SUPPOSED TO BE A SPECIAL DAY FOR MY SON AS ITS HIS 1ST BIRTHDAY PARTY. WELL THAT SUNDAY THE 8TH I WENT AND PICKED IT UP AT 3PM ... AND IT WAS NOT .. I REPEAT NOT WHAT I HAD IN MIND . IT DIDNT EVEN LOOK LIKE THE PICTURE I GAVE HER FOR THE THEME ! THE TURTLE HAD SPIKES ! LIKE SERIOUSLY ! SMH.. SO I ALREADY WAS HAVING A CRAZY DAY GETTING STUFF READY AND WHEN MY HUSBAND TAKES IT DOWN FROM OUR TRUCK ( HADNT BEEN TOUCHED) .. THE HEAD OF THE TURTLE BREAKS FORWARD DUE TO GLUE OR WHATEVER SHE PUTS ON WASNT STICKING IT TOGETHER . IT WAS LIKE BUYING SOMETHING FROM THE DOLLAR TREE .. GENERIC !!!! NOT STURDY THE WAY A PINATA IS SUPPOSED TO BE ! I HAVE ALL THE PICTURES FOR MY RECORDS . SO WITHIN THE HOUR OF GETTING IT FROM THE CASCARON STORE I CALLED THE LADY IN CHARGE AND SHE ASSURES ME ILL GET MY REFUND AND I SENT HER MY INFO FOR HER FILE.. TO NOTE THAT ME & MY HUSBAND WERE GOING TO PICK IT UP. SHE TOLD ME SHE WAS VERY SORRY .. AND YATA YATA YATA . AND THAT THE SPECIAL GLUE SHE USES TAKES UP TO 8 HOURS TO WORK .. AND THATS WHY IT FELL APART !! NOW SHE AVOIDS OUR CALLS .. IVE EVEN WENT OVER TO THIS PLACE AND IT WAS CLOSED ( SIGN SAID TO CALL AND MAKE APPTS) WHAT A COINCIDENCE?? AND I TXTED HER AND SHE TXTED ME BACK SAYING NOWS SHES NOT GONNA GIVE US THE $ . BUT OHH SHE CANT EVEN CALL ME DIRECTLY . HOW PROFESSIONAL ! SMH I WRK FOR A LAW FIRM AND WHAT SHE IS DOING IS NOT RIGHT . I WOULD NOT RECOMMEND THIS PLACE TO ANYONE ! TRUST ME . THESE PEOPLE ARE SCAMMERS !!!update: ITS FUNNY HOW I POSTED THIS REVIEW YESTERDAY AND THE LADY MARY LOU .. DIDNT CALL ME BUT RESPONDED TO MY REVIEW BY PUTTING A REVIEW AS A CUSTOMER!!!! YEA>>> USER : M LOU (MARY LOU) .. PUTTING A REVIEW ON YOUR OWN BUSINESS ! SMH NOW THATS A SCAMMER ALRIGHT !!! HA BEWARE PEOPLE !!

Their Fiesta Wreaths are WOW!!!

Cute place and location

Fabulous fiesta wreaths!!!

Fun

I shouldnt even give this place one star, they take orders and dont fill them just like the reviews said. I should of never gave this lady the time day. The reviews dont lie.