Excellent customer service from Mr. Martinez. He was very helpful and worked on our order righr away. We will definitely be referring our family and friends to shop here.

Placed an order at noon on Tuesday to be delivered Friday morning. The order was placed at the San Benito location.. I have a construction team coming Saturday to complete multiple projects. I get a phone call Friday morning telling that they did not save my 60 bags of concrete and that they would request them from the Pharr location to be delivered on Friday evening. I made the person that called me aware of the importance of having the materials delivered timely due to having already contracted with a construction company, who expected the materials to be there. I get a call Friday evening telling me that the material had not arrived and that they would need to be delivered until Saturday morning. I was also told “but we might need to cancel since there might be rain tomorrow.” Soon after the call, I contacted the San Benito location and asked to speak with an assistant manger or a manger. I was transferred to “Belinda” who I am assuming is some type of supervisor there (maybe it was Brenda I do not remember now). Right off the bat this lady was rude and lacked all concept of customer service. Immediately, she began to speak with a rude tone of voice and said “well they told you that you could cancel your order if you wanted.” I attempted to discuss my concern with this person but I saw that I would not get anywhere with her. How in the world is somebody like this is given a leadership position is beyond me. No empathy, no customer service skill, and she did not provide any reasonable answers or alternatives. I found myself just asking whether the order would be delivered or not. To which she finally said “Well yes but I don’t know what time.” Very disappointed with this Matt’s location. Luckily, I am not in the construction business and I don’t need to deal with people like Belinda. I have been to the Pharr location many times and had no issue at all no there were always extremely helpful and professional. This lady could use some training and perhaps also some charm school!

Awesome place. Family owned and knowledgeable of their products. I always try them first instead of the big box places.

Helpful sales people. Fast service. The men that work in the back are a little slow and a bit lazy.

In and out in 15 min. friendly staff and knowledgeable staff. Thank you!

Went by twice to get some windows, salesmen at service desk had horrible customer service. Answer was a plain No! We dont have, we cant sell exact words were Im not gonna sell you these windows without offering other options. Even though windows had no order name on them... Gave my business to Mccoys..

Keep calling for prices and they just hang up. Called 4 times. If you dont know just say it. 😕

So much selection of material, very friendly and knowledgeable staff.

Super busy place, construction guys all over the place, but the workers from Matts find a way to still help out and attend customers. One thing for sure, the prices are better. I have ordered materials several times and end up saving some bucks from Matts. I really recommend this place for your remodeling/construction needs.

Whatever u need, very fair prices

Building, remodeling, fixing anything!Cheapest & best place in town to get help from knowledgeable staff.

Received good service. Everyone was knowledgeable on products.

Great customer service, found everything I was looking for at great prices

Low prices on lumber great customer service

Worker in the back try to get smart with me and my fatherinlaw a few days ago. We have recently Spent well over 5 grand in a few months of materials are and he comes to us when were picking out the wood And tell us to buy the more expensive wood since were being picky. And we werent even being Picky we are even taken some wood that was not straight we were sorting the wood that was broken by the ForkLift. He wasnt even the guy helping us there. Then I find out this isnt the 1st time they have had issues with that worker

Went and bought some flooring material for over $1500 paid for it they only had part of what I needed they promised to have the rest in 2-3 days and nothing has arrived yet. I keep calling and for some reason the other store is not sending what I need to the store in san Benito very unsatisfied with the way they are handling this issue its been over a week already since I paid.

Went a bought some lumber.... Associate put horrible not straight lumber...Returned it back... ...

Very helpful people

Very friendly staff

Excellent customer service

Everyone in store is always nice and helpful.. dont waste your time with the online help.. just go in..

Its got what you want in building stuff the people are friendly and helpful

Thank you Cerjio, for helping me out with the floor tiles for all the house,, Windows, Door, .. n your Right I did get a better Deal at Motts... Plus now need Kitchen n Bathroom.. again Thank you Cerjio..

Good morning, i have notice customer service is excellent at the San Benito store as opposed to Home depot in Harlingen, this morning employee Ray was able to attend to me timely manner and took the time to answer my questions and give me advice, he is a good example of a good asset to the company, Thank You and God bless

Had everything i needed and was very helpful

Great cheaper pricesThan other harware/home improvement store

Im glade to see people with😷 masks here 👍

Never buying here again our order was not delivered in time we keep calling and still waiting on our order so upset.

Great selection at conpetitive prices. The staff is very helpful! I no longer drive to Lowes!

Very knowledgeable employees and courtious. Prices were reasonable

Very good prices and customer service

Clerk was not helpful at all. Dumb as nails. He was also suppose to phone me with his price of carpet we wanted to order. That was Monday afternoon. No phone call, so Wed. We called them, we got the same dumb guy, said he would call us back, now its Wed, night and still no phone call, so going elsewhere

Great prices knowledgeable and friendly staff

Too unorganized. Not good for quick shopping trip

Had a horrible time. Created an order with the websites online chat. Got to the store and they cant edit the quantities because of the company policy. Then had to get my check approved. Why do I have to work so hard to spend my money at this store.

Exchange parts

Great inexpensive alternative to big chain home improvement stores

It was a lot smaller then I thought. They pointed to where stuff was but no one really helped you.

Good service and good building materials.

Good prices and excellent attention!

Friendly, helpful employees always.

Good good prices! I like it

Great customer service

Great prices, not a great variety tho

They dont honor there products lifetime warranty. Go to Home Depot or Lowes.

Great service!

They dont say hello hi or do you need help with something. so rude and not generous

Friendly staff, close by, just a bit pricey. thanks

It a little bit cheaper than Home Depot

My visit very good

Happy campers cool people

They have everything you need ☺️

Excellent Service!

Horrible

Good service

Everyone is to busy to help customer.

Great prices

Ok

Very..good ... better ... prices ... in ... cedar

Very good service.

I would give them a 100 but they take time to attend to a small amount. But very kind and very attentive

Good and cheap place to buy materials.

Terrible service

Excellent

Good price!!! And fast service ...

Super

Very well I found what I needed

Very nice experience everyone helps you and the pattern is very charismatic.Mr. Jerry Smith

Very excellent place I rate it with 5 stars

The best in price

If you find many things but the bad thing is that everything is too dirty

Well