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Avenue Auto Service
1600 Industrial Rd, San Carlos, CA 94070, United States
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Avenue Auto Service
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Ma
Review №1

Avenue Auto was great! I definitely recommend. My local Honda dealer where I bought my car recommended them to repair my car after a car accident. They made the process very easy and friendly. I shared the insurance estimate which they matched with some suggestions of where to replace with new parts versus repair existing. Nick was especially friendly and helpful.  For example, I didn’t like the new special blind spot glass installed (wanted the regular glass I had previously) and they switched it out for me right away.  They even washed my car before giving it back to me! It was a pleasant experience end to end.

Na
Review №2

Great service here. They replaced my bumper, fender, repainted them, and paint blended the fender with the door for $2700. Very courteous, personable, straightforward, and professional service. I would recommend this shop based on my experience.

Pe
Review №3

Perfect body and paint to my C 8 Corvette professional friendly fast quality work great price they care will return

Su
Review №4

I had a nasty collision with a road object and after getting the tire replaced near the collision location, I decided to get my car towed to Avenue Auto for the rest of the work. The alignment had to be fixed, along with a few other parts and the bumper also had to be replaced.Im highly satisfied the quality of work done by Avenue Auto. The car looks as good as new with the new bumper being painted perfectly to match the color of my car. It also runs very smoothly like before. I was given an accurate, detailed estimate and the work was done quickly and on time. Aaron was super nice to work with - he was professional, friendly and very patient. Phone calls were always answered with accurate answers. They also took care of all dealings with insurance.Highly recommend them, and I will be coming back to them for future repairs!

Pr
Review №5

OUTSTANDING! This crew is simply put- amazing; super knowledgeable, kind, thorough, professional, dependable, honest! All around a superior group of professionals and my car looks fantastic!!!! I am beyond delighted with my experience with Avenue Auto, especially Aaron! Thank you, Avenue Auto, you have a customer for life!!!

ke
Review №6

Excellent service, delivered when they promised, and the finished product was better than I imagined.

Jo
Review №7

Brought the truck in, Doug took care of all the pictures and estimates for the insurance company.Made life easy! Gilles did the excellent body work on the truck. Everything was perfect!

dr
Review №8

Fixed front bumper in 3 days. Car looks like new. Great service, everyone there is professional and helpful, especially Doug. Im recommending Avenue Auto to friends and family. Definitely will go back if we need auto body service

Su
Review №9

Marco was great! So helpful.

As
Review №10

Avenue Auto did body work on my car which had been in an accident. The quality of work that they did was superlative, and they treated me with great courtesy.I have been using this company for over 20 years to do routine maintenance work. They always do high-quality work and provide exemplary service. I have no hesitation in strongly recommending them.

To
Review №11

These guys rock. Took my Audi there for a perceived problem. They told me I didnt actually have a problem and they didnt want to waste a bunch of money inventing one. Looking forward to having them do some more serious work soon. Honest, solid crew.

Di
Review №12

Ive used this body shop twice now and have been pleased with the courteous staff, professional service, excellent communications with customer. Worked well with my insurance claims and rental car processes as well.

Br
Review №13

There was a minor scrape on my front bumper. I was helped out super quick and looks brand new. Great Service.

Ra
Review №14

These guys are great. Found them on Google and went in based on great reviews. Needed a tow hitch installed. Staurt and Mike were great. Mike explained everything I needed to know about using the bike rack. Dropped off the car in the morning and it was ready for pickup by noon. This is when other places were suggesting week long wait time. Will recommend. Prices are fair IMO.

St
Review №15

Our car was side-swiped one evening damaging driver side front wheel, door and steering crank case.After arrangements with insurance, Mark arranged for towing, quoted work, and repair.Mark and team did a great job and the looks and performs as new!Thank you Mark, Aaron and team for a great experience.Best,Steven and Lea Cuniberti-Duran

Mi
Review №16

Reasonable price, quick TAT, great result. Nick does not talk much w, but very professional. Highly recommended!

An
Review №17

Every experience I’ve had with Avenue Auto has been great! The quality of work and the care that goes into the work is outstanding! Aaron and team are both professional and friendly. I feel confident in the work they perform because it’s obvious they take pride in their service. I would definitely refer my friends and family to them.

sa
Review №18

My Dodge Charger was in a collision accident and once’s I made contact with this shop they took over the paperwork and made the transition of my wrecked car to their shop a breeze. They then quoted me a 2 week time frame for the repair of the damages to my car. And I am happy to say they finished 1 day ahead of schedule and I am more than happy with the quality work they did and The professionalism they showed over the phone and in person was superb. I would recommend this auto shop in a heart beat due to their reliability and customer support during these hard times.

Su
Review №19

Great service.

Ha
Review №20

Fraud - customers be aware they will charge you for original parts from dealer list price and install after market parts and pocket the difference. On Friday 11/22 I went to avenue auto service to fix my bumper it was hit in the parking lot. They quoted me for about $1500 to pull everything forward get an original bumper and parts from the manufacturer and he said the bumper would look like it was before brand new so I was like great even though the quote was quite high. It was close to my work and car rental place so it was convenient even though I got much lower quotes elsewhere I honestly should have went to the shops that quoted me with the much lower prices it’s a Honda Civic bumper and grail it’s not $1500 I was robbed. When I picked up my vehicle yesterday 12/3 it was around 5 pm right before they closed and it was getting dark and I didn’t really see my bumper clearly not until I went to the gas station under the light and noticed a huge difference in when I was looking at my bumper, I had my lights on and it showed this huge gap between my bumper and my lights on both sides and the bumper is not on correctly it’s more shoved in on the right than the left I was shocked I’m like how is this done so horribly! They didn’t deliver what they told me they were going to do! I went back to them this morning to have them fix the problem and adjust the bumper I talked to Mark the manager who was incredibly rude he was telling me if I want him to fix it I need to drop 3k or more I was like what! I told him I’m paying $1500 for a civic bumper that is way more than any other place and he basically brushed me off and kept telling me he can’t help me and it’s not his problem so I demanded to talk to Aaron the owner who was my main contact he said he’s not here you need to come back when he comes and wouldn’t give me a time so I left to go to work because he was going to have me wait all day with no answers. I called Aaron a couple hours later and he did the same thing kept telling me he’s not going to waste his time on my car. The car was suppose to be done in 3 days he went ahead and finished it in 2 which I thought was really nice at first to save on my rental. Instead they were hurrying up and messed up my car so they can get it out of the shop instead of taking their time to make sure it’s perfect they rushed and did a sloppy job. I just wanted them to fix my bumper today and they basically told me If I don’t drop down a couple thousand more they won’t help me. I can’t believe how incredibly mean these people were and because I’m a girl they kept saying stop looking at Amazon prices I told them I have friends/family in body shops and they even confirmed that Avenue Auto Service robbed me and that the guys were not going to help me in any way.

Co
Review №21

Avenue Auto Service is a real class act. They not only do an excellent job with body work they meet their commitments by following through and finishing when they said the car would be ready. Everyone there is very helpful and friendly.

Ga
Review №22

Body damage & scratches to my car hood & front fender, repaired promptly & well, quick efficient. They are affiliated with all the major insurance companies, well worth requesting them if you are given the option. I would recommend them & would go back.

Ha
Review №23

Excellent customer service from Aaron! Bumper was fixed perfectly in 3 days and they did a great job of cleaning and disinfecting as a bonus.

Wo
Review №24

This place is an honest shop that genuinely tries to restore your car to the most perfect state possible. I had a pretty big damage on my vehicle and yes, it took a while to get it all done. And yes, sometimes getting progress and updates were difficult. But they were very professional, worked it our with the insurance, and most importantly got the vehicle to a pristine state. So far the best auto body shop in San Carlos.

Ge
Review №25

Got rear ended and had some nasty damage to front end. Referred to Avenue via USAA and was very happy with service. Aaron was very professional and easy to work with. He also kept me in the loop on progress. The repairs look fantastic. I highly recommend Avenue and Aaron.

ka
Review №26

Aaron was amazing. This was my first experience with Avenue Auto. When I first drove in he greeted me and explained everything. He is extremely personable and knowledgable. The shop called to let me know what time my car would be ready. When I arrived my car looked amazing. I would highly recommend Avenue Auto and I will be going back in the future

Os
Review №27

Aaron at Avenue Auto is the man! He communicated, informed, and answered all of my concerns. Definitely felt at ease with the whole process. The repair was done at the estimated date and it came out looking like it came from the factory! Would definitely recommend.

Fr
Review №28

They were very polite and worked quickly. They also gave out good time estimates and were very patient.

Ch
Review №29

Aaron is so flexible, thorough, easy to work with, and professional. They got the work done on time just as promised and even went out of their way to help me replace a cracked window while my car was being fixed for the original problem. Everything was super easy and the quality of their work is great! It also helps that they work with AAA so my work was very minimal. Everything was done online and I didnt have to do any extra leg-work. This was by far the simplest repair job ever! Thank you to the team at Avenue Auto Service!

Br
Review №30

By far this is best Auto Body Shop around the Bay Area. They take there time in making repairs, and the staff are very courteous. The car looks like it came from the dealer after repairs.

Be
Review №31

Doug at Avenue Auto was amazing. He let me know when parts were ordered, when they arrived and kept me apprised of the status of my repair. They handled all insurance issues and made the whole process run smoothly and efficiently. My repair job was beautifully done and good as new when I got it back and they even washed my car! Couldn’t ask for more I hope I never do but if my car needs work I will definitely be back! Thanks Doug & Avenue Auto...

Al
Review №32

Fantastic service, very fast and inexpensive

Jo
Review №33

Excellent service...Josie Heath

Ch
Review №34

They did an excellent job repairing my bumper damage. Looks perfect.

Ca
Review №35

Had friendly and great service at Avenue Auto Service. All went as scheduled. They were also helpful in putting back my bumper guards, car was ready on time and most importantly- repair done very well . Highly recommend

Sh
Review №36

Great as always!

Da
Review №37

I had some auto body work done after a fender bender. They did a great job and were very pleasant to work with. Highly recommend.

Ki
Review №38

They are just fantastic! I very stupidly ran over a curb down the street and messed up the underside of the car. I knew nothing about this place but they were the closest one, so I went in. We were on the road, two hours from home and they immediately looked at and fixed the car. In less than two hours and for $30 we were back on the road - after we feared being marooned in town overnight or longer. They were incredibly friendly, knowledgeable, and accommodating. Highly, highly recommended!

He
Review №39

They are the best! Recommended by carlsen Subaru for repairing front bumper and hood after accident. Because it was out of pocket expense (non insurance) Aaron D was great. He gave me several options to help minimize cost. Repaired on time and budget and car looks great. Would definitely use these guys in the future for any body repair work. Super honest and trustworthy.

Be
Review №40

I had a relatively minor auto body repair required after I was side swiped on US 101. All dealings with Avenue Auto were easy, they communicated frequently so that I always knew the status of my repairs, rental car pick and drop off was effortless from their location, and they were friendly and professional. Most importantly the quality of the work was excellent and they charged me a very reasonable amount for some minor work I added to the insurance covered damage repair. The person I dealt with has been there for 44 years, knows his business and is easy to work with. I would definitely use them again.

Br
Review №41

I’ve been using Avenue for years for all maintenance and also body work. Always do a good job and seem very fair in pricing.

Gr
Review №42

Did an excellent job fixing my car after a crash. Also, I was on a tight schedule about to move and Avenue put in extra effort after their normal hours to get my car back to me on schedule. Thanks!

Ra
Review №43

They were very efficient processing the estimate and the auto looked like new after the repair

Ca
Review №44

If anyone do not know about this place dont go any were else go to this they are very Profecional in what they do and most of all they are friendly people I am glad I went there for Mi car fix thank you guys.

Ka
Review №45

The people of Avenue Auto were great and my car looks fantastic. I would highly recommend them to others. They updated me about their progress with my car and they finished the work on it earlier than they estimated.Im thoroughly satisfied and so happy that there are still such nice people to work with.

E
Review №46

Did a great job with my fender bender. Good guys work here. I can trust that theyll do a good job on my car at a fair price

br
Review №47

Great customer service. And the quality of work is top-notch

PK
Review №48

The Avenue team was amazing - our car looked “good as new” thanks to their skilled team.And their updates and overall customer service during the repair cycle kept us informed and feeling knowledgeable.Thx to Avenue Auto!

To
Review №49

Very professional and honest

BI
Review №50

Excellent service and most helpful when my seat would not move forward. I would recommend your services to family and friends.

Sa
Review №51

My car broke an axle in the middle of the mountains, 25 miles from my home, and needed to be towed. Gary was fantastic to say the least. He was extremely nice and, because he couldnt tow us all the way back to where we needed to go, he set up a second tow truck so that it was at his shop before we even got there. He made a very stressful situation much less of a headache.

Em
Review №52

Avenue is always a wonderful company to work with and their work is superb. Would never go anywhere else.

Ad
Review №53

They working with AAA and they have tow services. All in one place. Lorrin is a great guy to work with. Thank you for saving me time

Is
Review №54

Quick and easy.

Gr
Review №55

Avenue auto fixed my car perfectly, washed my car when done and took care of my car rental. Thank you Avenue Auto.

Ro
Review №56

Great results, honestly looked like a TOTALLY New car!!

Kr
Review №57

Theyve been our go to mechanics/bodywork experts for over 20 years! And since Ive been driving theyve worked on every car Ive ever had and will ever have!

ab
Review №58

Jeff is super friendly and honest! He is always fair about pricing. We love this place!

Na
Review №59

Everyone was aware of the truma an accident can cause. Doug was the estimator and he kept me posted as to the progress of the repairs. The repairs took 3 weeks because of the type of car.I highly recommend

Da
Review №60

They repainted my car hood as part of an insurance settlement. They also fixed a dented bumper for a very reasonable charge. They did a great job.... Tempted to get out dings and scratches fixed as well. Aaron was very helpful.

Ji
Review №61

Great service, superb work, on time, and on estimate!Jim E.

Ry
Review №62

Very professional and high quality work. I had a large dent/scrape fixed and was happy with the repair job.

Ch
Review №63

Driver arrive and told me he didn’t have the right equipment for the tow. He then said they were going to dispatch someone else however no one came. No call or notification.

Jo
Review №64

Excellent service and equipment; knowledgeable, friendly driver; on time; fair price. What more do you want?

Ge
Review №65

Great service and pricing! Would recommend to anyone. Thanks.

Ar
Review №66

Excellent service and very nice people!

Br
Review №67

Awesome customer service great experience overall.

Ge
Review №68

A little high on the estimate on my truck, in my opinion

Ba
Review №69

Great staff, wonderful service.

An
Review №70

Awesome job. Thank you!

Sh
Review №71

Excellent service, excellent results

to
Review №72

Top notch service

Al
Review №73

Friendly staff

mi
Review №74

Great body shop

Information
27 Photos
74 Comments
4.8 Rating
  • Address:1600 Industrial Rd, San Carlos, CA 94070, United States
  • Site:http://autobodysancarlos.com/
  • Phone:+1 650-591-0381
Categories
  • Auto body shop
  • Auto repair shop
  • Auto restoration service
  • Car repair and maintenance
  • Small engine repair service
  • Towing service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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