The manager Iris was so sweet and kind. She helped me process a return of two plates and instead of just rushing me out the door took the time to have an actual conversation with me and ask me about my weekend. Definitely recommend working with her!

Unfortunately, I was ignored and they were jot busy.I needed a nice rug but went to living spaces and bought 2! I also ended up financing outdoor patio furniture. Yay!!!

Now is the time to visit this pet store! They were significantly less expensive than any other pet store in the city. Animals are still sold here. Birds, cats, dogs, reptiles, hamsters, and fish can all be found there! They also had the most adorable dog and cat houses! I purchased my dogs favorite treats the other day. They had pet meals and toys for your dogs as well!

After experiencing a house fire, where we lost everything, I came to PB when it was time to replace items-furniture, rugs and accessories. I had the absolute best experience with the sales associates (especially Jen) who went above and beyond in helping me decide on items, and even with contacting Pottery Barn Teen and helping with those items for my sons room. On top of this, when there were issues with a couple of the furniture pieces (missing parts with bed so delivery man could not put together...and a scratch on a dresser), they went ahead and not only refunded one, but gave me a credit of $300 to keep the piece with the scratch. It was their willingness to do whatever needed to be done to keep me satisfied, make up for the inconvenience, AND how they do white glove delivery service, which was so appreciated. We had to deal with so many retailers/contractors throughout this ordeal, and Pottery Barn was one of the bright spots, and represented true service and quality merchandise. Yes, you may pay a bit more for certain items, but well worth having peace of mind. I would also recommend especially PB rugs when on sale (great value and quality), and PB Teen furniture (though hard to find complete sets and all online).

The whole staff at this store are very unfriendly and they lack customer service. I have spent a large amount of money buying furniture from them and they still were so rude and gave me attitude. They have very bad vibes going on as soon as I walked in I could feel them. I will never buy from this store again!

They dont have a product in stock...I try to order through the store...they want me to pay for shipping. They refuse to get the product in store so that I can purchase it there.

Excellent staff for the most part. This review is specifically in response to my experience with the manager. I’m unsure of her name, but it was the most unpleasant and rude experience I’ve ever had. After a grueling return process, I was met with the most condescending and unempathetic person. As a service member and a customer, I am astounded that the manager would even talk to someone like that. I can assure you that I’ll drive the extra few minutes down the road to a different pottery barn just to avoid this horrid person, and will be contacting corporate about my experience.

Great buy on patio furniture.

Everyone was super helpful, no matter what part of the store we went, they were there to help! Will return

Service was helpful with a return. They gave me a store credit.

Has to be the best looking and best customer service in any PB we have been in. We didnt get the persons name working tonight but she made sure to say high to everyone in the store and checked in on us to make sure we were ok.

Ive gone to Coin-Op a couple times, but only on the last Sunday of the month when the games are free (video downstairs and mostly pinball upstairs). Its a fun atmosphere with overpriced food and drinks (I enjoyed the overpriced hard cider!) with a young crowd having a good time playing retro arcade games.

Classic furniture and accessories for your home. Friendly staff, very clean inside and well-lit.

Wife love to come here, so i guess me too.

They made me feel welcome, were attentive to my needs, new what they were doing, I didnt have to wait, I will tell my friends.

The furniture and the accessories are always impeccable. Pottery Barn has always had a reputation for quality and great service and they never have let me down.

Made in America prices on made in China furniture and accessories. Good service, good about exchanges for defective merchandise. Good selection on the accessories.

Nice, clean store. Good variety.

Higher quality outdoor furniture, umbrellas, pillows and other patio items. Very nice store with a lot of products for outdoor living, but a little on the pricy side.

Great selection! Nice quality furniture

Found the perfect outdoor pillows.

Home decor oriented store catering for the more selective tastes.

Love the Pottery Barn in Fashion Valley mall. The staff is great!!

Beautiful collections of home decor

Good service, beautiful stuff

Overpriced, but interesting offerings.

Pricing is expensive but the quality of the furniture is great!

Ok

Nice

Nice