The Bay Alarm team including Ryan Stolz (sales) and Miguel and Coco (installation) all did an excellent job setting us up with a security system in our home. The installers were professional and did a good job getting us comfortable using the system. I would recommend them!

After a recent burglary, I contacted Bay Alarm. My company has used them in the past so I was familiar with their service. Mitch scheduled an estimate inspection, contract and install in a timely manner. I would like to acknowledge Braylon and Giovanni, the techs who came out and did the install. Braylon and Giovanni were personable, knowledgeable, and set everything up without a hitch. They explained how to use the system, both in the building and on the App. I would recommend Bay Alarm to anyone looking for reliable security service.

We had a business & residential account for years. I closed our home account and Bay Alarm continued to deduct payment from our credit card. I called & wrote letters to corporate and never got a reply.When we moved our business, Bay Alarm wanted to soak us on installation, so we shopped around. The Bay Alarm rep knew we were shopping around and then acknowledged Bay Alarm owed us a refund on our residential account. When we went with a competitor of Bay Alarm, the Bay Alarm rep referred me to the office manager for our refund. The rep also tried to tell us we were locked into a contract that had expired! Office manager never returned calls and corporate never replied to correspondence!Very poor customer communication & poor customer service!I would not recommend Bay Alarm.

Awesome people and great company

Bradon did an amazing job setting up the system in my home. Explained how to use very easy and quickly. This man needs a raise

I live in ocean point community in carlsbad and have had the worst service i have ever seen . our fire alarm went off last sunday morningat 6:00 AM and stayed on for 4 HOURS !!!!!! COULD NOT GET ANYONE TO FIX IT . THIS IS NOT THE FIRST TIME BUT IF THE RESIDENTS HAVE THEIR WAY IT WILL BE THE LAST .DONT WORK WITH A COMPANY WHO HAS NO SERVICE!BEVERLY OBRIEN

We needed to install more than dozen of security of cameras in our warehouse.Bardon and his staffs are every knowledgeable and help us achieve our goals.Bardon always replies in a timely manner.

Brandon, Isaac and Jean always take care of whatever we need here in San Diego! Whenever we need service or something changed on our account they jump right on it and take care of us. Arezo at central station is also amazing!

Nicest people ever

On hold for an HOUR!!! Seriously for an Alarm company??? I am a current customer in Arizona. I was with a local company before this company bought them out. Bay Alarm has POOR POOR customer service. Just need technical help and I can not even reach someone. If you need a responsive company look somewhere else. I sure am.

Very poor customer service. They were unreliable. Would not show up two scheduled appointments. They would have actually not return phone calls.